Haidilao Hot Pot Century City

Absolutely loved the soup base here — so flavorful and rich! The self-serve appetizer bar was also a great touch, and the snack station was super thoughtful. They even provided hair ties and aprons, which made the whole experience feel really well taken care of. The drinks were pretty good too. Overall, everything was fresh, and the dining experience was fantastic. Highly recommend!

This place is an EXPERIENCE. It’s always so much fun and SO busy. It’s QUITE expensive but very worth it if you like hot pot. The restaurant is so lively and exciting. There is a dancing bear show, robots that serve food and help waiters and waitresses, there’s music, a free sauce bar, and amazing and delicious food. The drinks are so fun and good. The food gets very expensive but the taste is phenomenal. I loveeee coming here so much!!!

My friend and I first tried Haidilao back in March and it quickly became our favorite restaurant in Century City. They food is incredible and the staff are very kind and attentive. I love how we get to customize our own topping and sauces at their bar and also try a bunch of little complimentary snacks. My favorite part has to be the amazing deals they have like the student discount and the happy hour specials where you can get trays of beef for $1.99/tray. This is truly an unbeatable experience and I will be coming back often!

Everyone should definitely try this hotpot! I have eaten for more than 3 times. I really recommend the tomatoes flavor(I think this is the best tomatoes flavor among all the hotpot brands). The environment is welcoming and clean. Will come here again and remember to reserve a spot sometime :-)

Absolutely amazing experience at Haidilao! From the moment we walked in, the service was top-notch — attentive, friendly, and thoughtful. The staff made sure we felt welcome and guided us through the menu patiently. The hot pot ingredients were fresh, especially the sliced beef and handmade noodles, and the dipping sauce station had endless options to customize our flavor. The free snacks, drinks, and even phone screen protectors were such a nice touch. Plus, the robot waiter added a fun modern twist. Overall, Haidilao delivers not just great food, but a genuinely enjoyable dining experience. Highly recommended

Absolutely one of the best hot pot experiences I’ve ever had. Haidilao delivers not just incredible food, but an exceptional dining experience from start to finish. The staff is unbelievably attentive and friendly — they truly go out of their way to make sure you feel welcomed and taken care of. The broth options are rich and flavorful, especially the signature spicy mala and tomato broths. The ingredient selection is fresh and high quality — from perfectly marbled beef slices to hand-pulled noodles and a wide variety of vegetables, seafood, and tofu. The dipping sauce bar is next-level, with endless combinations to suit every taste. What really sets Haidilao apart is the attention to detail and the little extras: complimentary snacks and drinks while you wait, phone screen protectors, hair ties, and even a hand massage or manicure service at some locations!

This place is very delicious! They have many different options to choose from. I love the Spicy Beef Tallow Broth the most! It’s great for people who love spicy soup. Great for kids as well. We came for Mother’s Day and it was a special treat!

The service was outstanding—attentive, friendly, and incredibly thoughtful. The staff went above and beyond to make sure we were comfortable and had everything we needed. The hot pot ingredients were fresh, the soup bases were flavorful, and the sauce bar had a great variety. I also loved the small details like the snacks, phone covers, and even hair ties. It truly felt like a premium dining experience. Can’t wait to come back!

Wow so fast and service was great! Thanks Hirtota and CoCo! Restaurant so clean as well!

Our experience at HaiDiLao was incredible!! The meat was so tender and the broth was immaculate. We really loved the sauce bar and the complimentary desserts and snacks as well. We sat in a private room (for free!) and our waitress May was so kind, lively, and even made us dessert from the sauce bar afterward :'). We appreciate so much the hard work and care from everyone at HaiDiLao to provide such a wonderful experience for their customers. :)

The food is so good, and the staff is very accommodating and welcoming! Additionally, the Christmas decorations are so cute! Will love to come again!

Haidilao Hotpot Review Haidilao is one of the best hotpot restaurants if you're looking for great service and quality ingredients. The staff is super attentive, offering small perks like snacks, aprons, and even free manicures at some locations. The food is fresh, with a wide variety of meats, seafood, and vegetables. Their soup bases, especially the spicy mala and tomato broth, are delicious, and you can mix your own dipping sauces. The handmade noodle show is a fun touch. Though it's pricier than some other hotpot places, the experience and service make it worth it. If you love hotpot, Haidilao is a must-try! Rating: (5/5)

Love this place. The service is top notch and the food is excellent. Always come back for more

Haidilao is my favorite Chinese New Year tradition. Even though I'm far from my family, getting the tomato soup base always brings nostalgia and I don't think I'll ever not love this place. The location was beautifully decorated in preparation for the Year of the Snake with adorable cartoon snakes and 福 banners all over. The dancing noodles are also a favorite of mine, and I love how much the performer seems to enjoy doing it, especially when he whips the noodles at our faces . I haven't seen these desserts on previous visits so of course I had to order them and they did not disappoint. Service at this location was excellent. I've been here previously and there weren't enough Mandarin speakers, but this time there was a healthy mix of Mandarin and English speakers.

Been a while since we visited, but very glad we did. We realized how much we enjoyed coming here! We were 17th in line, but were seated in about 15 mins so no complaint there. Got seated and it was a busy Sunday evening! We loved the vibe as it was lively. We ordered quite a bit not remembering the portion size.. 4 different meats, baby squid, tripe, assorted mushroom combo, 2 rice bowls, full orders of Napa cabbage and bok choy just for 2 people. Everything was fresh and it tasted very nice. We also tried 4 different broths..all absolutely rich in flavor. We ended up cooking the rest and took it to go. Our bill was around $200, but the service was so great we added a 25% tip to it. They started using the robot to bring you foods as well, but I noticed it required staff attention from time to time. Overall, we'll definitely be back as we enjoyed every minute of it. I highly recommend to anyone who's thinking about it! 5 stars!

I love haidilao and this locations meets expectations! For a Saturday night, we were seated within 45 minutes. Service was great at this spot too. We got the sukiyaki and Tom yum broths. Our go-to order at hot pot places. The sukiyaki wasn't overpowering with sugar, which I liked, and Tom yum wasn't too spicy or sour. The beef toro was amazing, highly marbled and so tender. Short rib was good quality as well. On the more expensive side, but food was good.

Fun experience! Located in the Westfield Century City Mall, the place itself is spacious and cute. It's always busy, so I highly recommend making reservations. We tried two different soup bases, but you can order up to four. We went with Miso and Tom Yum, and my personal favorite was the Tom Yum soup base. You place your order through an iPad, which is pretty cool. After selecting your meats and veggies, you can also opt for the seasonal buffet option. It includes various sauces, veggies, fruits, crackers, potato salad, and mushroom salad. I definitely recommend adding the buffet, as I think it's necessary for the full experience. For protein and veggies, I recommend the fish balls, fried bean curd rolls, and Udon noodles. However, there are plenty of options to choose from. Your order is delivered by a robot, which was super fun! The restaurant staff is also very helpful, especially if you're new to this type of dining experience. The place is a bit pricey. The veggies and steaks, in particular, are somewhat overpriced for the portion size. I also think the buffet should be included rather than charged separately, as there's no way to enjoy sauces with your hotpot otherwise. As an experience, it was fun, but I don't think I'll be a regular.

Same service same taste same condition. Good price , Good quality meat , always I will come back again and again

I had heard a lot about HaiDiLao and was so excited to try out some of their secret codes (very well documented on Instagram) with a friend. I also went primarily for their lunch special. Unfortunately, when we got there the staff told us that the lunch special was no longer available. Additionally, all of the secret codes were no longer available other than one to get a fairy doll. Felt kind of scammed. I appreciate how customizable the hot pot experience is. Their sauce bar was phenomenal; so many side options and sauces to mix and match. I liked the area with little packaged snacks. We got the 4 soup base. My two favorites were the tom yum and the tomato soup base. The angus beef brisket was really nice in the tomato soup base. We also got tofu skin and a couple of side vegetables. It was a fun experience, but honestly very expensive for the quantity of food. Definitely keep in mind that all of the meats, vegetables, etc. really add up.

Come here again for Chinese New Year the portion is actually bigger than I expected, we (2 ppl) ordered a plates of meat and some meatballs, and some veggies but we are very full!! Oh and I have to mention the noodle! We order it every time. love the customer service, food and snacks are delicious as always, always my go to place!

Stopped by on Friday, 11/29/24 (Black Friday) during dinner time. I recommend signing up via Waitlist on Yelp - wait time took around at least 1 hour! This was my first time here. Our server (I forget his name - I believe it's Wayne, but my receipt says 'Thu Hpong Myat') was assisting us throughout - he stated that he is also a new employee here. Ordered the following: - 1 Quarter Pot (4 soup choices - mushroom soup base, golden fish maw & chicken soup base, spicy soup base, and tom yum soup base) = $31.96 - 1 mussels = $10.99 - 1 lobster fish ball = $6.99 - 1 fish ball (half) = $4.49 - 1 scores squid = $5.99 - 1 seafood mushroom (half) = $3.99 - 2 seasoning buffet = $7.98 / AYCE at the snack bar (crackers, candies, desserts, appetizers) - 1 beef brisket = FREE / Server recommended us to sign up to get this for free! SUBTOTAL = $72.39 TAX = $6.88 OVERALL TOTAL = $79.27 Can get a bit pricey as you are paying per plate, however the AYCE, buffet-style appetizer/snack/dessert bar was totally worth it; I particularly enjoyed the grass jelly dessert as well as the mushroom appetizer (the server recommended this). Upon entering, you can also grab some complimentary coffee, tea, and snacks. Overall a great experience. I really liked the overall atmosphere and interiors inside - very clean and a nice place to hang out. The Server was very genuine and helpful. We were also given some guava candy towards the end (my family's favorite), and my friend wanted more of the candy - so the server went out of his way and grabbed more.

We had an amazing experience at Haidilao for Chinese New Year! The service was exceptional, making our celebration feel special with festive touches and personalized recommendations. The ingredients were top-notch, from fresh meats and vegetables to flavorful broths. The lively atmosphere and noodle dance performance made it unforgettable. Haidilao excels at both food and hospitality--a must-visit for hot pot lovers!

Still one of my most favorite places to get hot pot in West LA! People are continuously willing to wait for hours for a table here for a reason. Everything is so on point, from the broth flavors to the meats and sides... Haidilao never ever disappoints! I've been to a few locations now but this is definitely one of my favorites for a few reasons. First, when you enter you are welcomed with a nice bar (absolutely recommend the lychee martini) and a refreshment station for teas and snacks while you wait, which is so thoughtful! Next, it's located at the mall by a bunch of great shops so you'll be able to keep busy while waiting! And third, the efficiency of the restaurant is super on point, I feel like we are always seated quicker than we expect, even on the weekends! Everything is self-ordered through the iPad. My boyfriend and I will usually split two broths- the spicy pork which mostly resembles a spicy miso but creamier thanks to the pork element, and the tomato which is a perfectly umami + tangy combo. Delishhhhhh!! All the little add ins are so fresh and delicious and the waygu and ribeye are always our favorite! You just can't go wrong here.

I've been to Haidilao at least five times now which is surely a testament to my fandom. Going to Haidilao is a whole experience, not simply a meal - and that's half the fun of it all. But, it's not just a gimmick! The food is actually really good and service is above & beyond stellar. They're actually known for their excellent customer service as a restaurant model. Haidilao is a hot pot chain from Sichuan, actually the largest hot pot chain out of China.This classy hot pot has options galore! So many bases to choose from, ingredients to throw in the pot, plus some items you don't need to cook like crispy & delicious deep fried pork. Items can vary depending on the day so just prepare to have fun trying a bunch of different items. Noodle dances are fun for a show~! Aprons make for super cute pics. And the attention to every single detail from phone pouches to hair ties...I swoon! It's all so well thought out at Haidilao! I've gone with my friends and their young kids who loved it, I've gone with just one friend and it worked for us, and I could see it also being a fun date idea to keep conversation flowing! Haidilao is always a great dining option when at Century City Mall or even to venture specifically to Westfield mall for. Pro-Tip: They use Yelp Waitlist~!

The food quality is delicious! The service was a long wait to be seated because it was a busy night. The severs were all helpful and knowledgeable. The ambiance was a little loud, but we had a nice little booth for our family meal. The sauce bar was also clean and organized. Definitely worth reserving a spot before you arrive, it helps with the wait time.

Really great food, and great service. Our favorite dishes are the sliced rib eye and the fish fillets. Try the tomato soup base and the spicy one. Came here during lunar new year and had a great time. Will come back soon

It's fitting that the first place I go to eat once back in Los Angeles after months away traveling is my favorite hotpot restaurant Haidilao in Century City. The place was bustling for a Tuesday evening (ate here in person with my best friend) and then also Thursday afternoon (picked up some to-go items for home hotpot) and I was very excited to see some familiar faces among the fresh new ones. I will say that the service was a bit hectic and took a while to get items but Haidilao will always have a special place in my heart and I'm excited to be back in Los Angeles with such delicious hotpot options!

3.5 stars...but that's still decent! Fun, lively, vibrant and friendly spot that always makes me smile. When I go with family it's always a blast - the more the merrier, the more orders to share, and more broths to experience. Also the famous dancing noodles and trinkets (free bagged snacks, toys for the kids, etc.) Definitely an experience if you haven't been. A recent visit was solo after a movie, decided on a whim because of a major craving. Staff was super welcoming/gracious, never made me feel weird. I had seen on TikTok that they will offer a big stuffed animal to sit across from you so was prepared for that, but it didn't end up being part of the experience. Still, they gave me an apron, and my server was great overall. Thing was, there wasn't a ton of interaction/guidance so I did admit I struggled deciding what to order. I went with split broth (starts around $10 just to get this base), meat plate, and a few side choices. Portion ended up being great but without alcohol cost me $80 without tip. Reference my photos to get a visual. Quality of meat was just ok. And rice was really stale. Really contingent on what sort of sauce you make so put your best effort into that! (They do offer some "recipes" above the sauces you can follow). Sooo...it wasn't the best experience but not enough to turn me away in the future. I'll just note this is probably a better place for groups! Easy to make a reservation (via Yelp app) and they're open late, 11pm most days, midnight (!) on Fri/Sun.

First time to Haidilao for me. We went with a large party of 7 including 4 kids and were able to get seated quickly for lunch (NYE). The restaurant is very clean and kid friendly. Service is aided by robots but pretty efficient with the use of tablets in addition to servers. If you have folks like me who don't like to share you can opt to have the hot pot divided into 4 to get different soups. Many friends recommended the tomato and it was a little sweet but very yummy. The sauce/dessert bar was great (there is a 2nd one in the back if it gets crowded). While it can be a bit pricey, it's a great treat to go out and have a lot of options with a group.

FUN PLACE FOR A GATHERING Thanks to my Majong teacher I hotpotted for the first time. Thankfully, her husband ordered; otherwise, I wouldn't have tried half of these fresh and delicious goodies. Who knew that hot taro and hot cucumbers could taste so good? Chinese "donuts" were a fave at our table. So were the dumplings, which were delivered by a robot! There's a bar loaded with pre-packaged snacks, too, and at the end of our languorous meal, we each received a toy. Sundays are super busy, so arrive when they open. It was packed when we left. Our hosts said the wait-time in Asia can be 1-3 hours, and people often get their nails done during the interim! Fortunately, there's an outpost in the Westfield Century City mall. What an excellent experience! Cook up a group and go!

You can always expect to have a fabulous time at Haidilao. While this chain can be more expensive than normal for hot pot, you will always know what you're getting when dining at Haidilao - high-quality, consistent, and above-average hot pot. It's like the Din Tai Fung of hot pot, and most folks would tend to agree. It's beloved for good reason. I would suggest going with a large group, as you'll have the opportunity to try more dishes than you normally would if you had gone with a smaller group of 2 or so. Plus, it's always more fun in a larger group, in my opinion. Additionally, I definitely recommend being careful not to over-order, as it happens more often than not. Remember: You can always order more later! I've been to Haidilao twice now and I definitely would add this to my roster of easy, group-friendly dinner ideas if you're looking for soup during a cold winter night (or any night, for that matter). Overall, I'm a big fan of Haidilao and strongly encourage you all to check it out!

First and foremost, Hirota Inoki's service was 100000%. One of the best services I've received. Friendly, kind, attentive, caring and most important compassionate. We came here to celebrate my business partner's birthday. The food was excellent, the service, the ambiance and the staff. Thank you so much for an amazing place. Thank you, Hirota. You rocked it and made our buddy's birthday special. We will be back.

I like it here. There's always some sort of deal going on. But it's still expensive compared to the many other hot pot experiences I've had in the past few years. I know Century City is "nicer" than Manhattan Chinatown and Flushing Chinatown, but this location seems to mark-up pricing unfairly. You can get much superior, more premium cuts of meat for less than what should be the cheapest cuts of meat. Of course it makes sense for them to sell more of the more popular things, but for those of us who like the less popular things (which are typically much more affordable elsewhere) it feels a bit unwelcoming.

Haidilao is a great hot pot experience. Flavorful soups, fresh food, and outstanding service. You won't be disappointed. The ambiance is lively, especially if you or someone nearby orders the dancing noodles.

Delicious food!! Love the ambiance and the customer service is great! Delicious food!! Love the ambiance and the customer service is great!

This place is top-tier for some fantastic hot pot, and I would recommend it to anyone! Their service was exceptional, and their meats and soup were delicious. It is very pricey but worth it if you want to spend an extra dime. I would say this isn't a beginner spot. Upon arriving, we sat right away for lunch on a sunny Saturday! The space was huge and perfect for groups. We sat by their toppings and snack bar, which was convenient. An employee came to take our order with an iPad; it was overwhelming because there were so many options, but we ordered four different soups, two meats, and a bunch of toppings for our soup. I recommend the tomato soup base, which was unique, the pork bone soup base (my favorite), and miso soup (classic miso flavor). Next time, we will narrow it down to two bases because there were too many flavors to keep up. My favorite part was the snack bar and the snacks on the table HAHA

After coming back for the second time after a while, the waiter (Hank) was really attentive and got us our veggie orders after asking. The waiter staff also cleared our tables quickly as well. Great service!

Still one of the top choice, go to place, for hot pot, although a few things have changed. Example, there is no longer music to accommodate noodle making. Moreover, the demonstration is much shorter now. Notwithstanding changes, it is still one heck of a place to enjoy hot pot with families, friends, and loved ones. Their waiters/waitresses/servers deserved the highest compliment for their commitment to outstanding customer services.

Excellent place and food! We got four hot pot bases and all the meats and it was utterly delicious. The server Hirota was amazing! Attentive, so humble and kind and made the experience so great. For example someone in my party dropped her chopstick and before we could pick it up he showed up with a fresh clean pair of chopsticks without us asking. Now that is service! Thank you Hirota!

Food is amazing! Service is top tier! The place is huge so there are a lot of seats and you don't have to wait long.

Love to come here!.. a little pricey but it worth it once in a while. The meat and vegetables are fresh. They have a lot of choices so even you are vegetarian or meat eater. Their Service was excellent and very entertaning! They even had a robot lol! The ambiance was cozy and look clean! Its also good for small or big group! Tip: Parking is not free and no validation

We love haidilao! It's our go to place for any special occasions. The food is wonderful & the service is top notch. If you want authentic Chinese hot pot, this is the place

The food was amazing and the staff were super attentive. Loved it! Great for celebrating a special occasion.

Have been here many times in the past! Love the food and the kids love the dancing noodles in particular. And staff is very friendly and accommodating. Only downside is the use of msg.

Excellent food, great service, friendly staff, we always go here for any celebration or occasion

My family to go for hot pot. They always take care my kids with toys. Food is always the best. We love the wagyu with tom yum base.

Made a reservation with Yelp and got seated right on time. Service with Mae was excellent and attentive! Withe the beef tenderloin and kurobata pork we also ordered the mixed vegetables, meat balls, noodles and mochi fish cakes along with the sukiyaki and miso broth. Sukiyaki was my favorite it became so flavorful after cooking the meat. Sauce bar was plentiful l. Only thing we tried the secret codes but the server either didn't understand or they don't do it anymore... Restaurant gets really crowded at dinner definitely get there early if you can otherwise it will be noisy!

Visited for the very first time for lunch on a weekday. I did make a reservation but I think it would have been fine without given the open tables. Pricey spot for average hot pot. Cost almost $200 for two people which was a bit high for a la carte ordering. Sauce bar was also additional cost. I guess it makes sense since it's considered more of a high-end hot pot spot, but it didn't taste that high end in my opinion, nor was the service that great. As mentioned, service was also a bit mediocre and there was a lack of guidance despite explaining that it was my first visit. They didn't give any info regarding the sauce bar, which also had to be ordered/purchased on the tablet. Staffers also rarely visited our table and were hard to find, even at the end when we needed the check and boxes - it was super difficult to flag anyone down so I ended up having to get up, go to the front desk before I found anyone, and ask for the check. Obviously not the end of the world but for the price of the meal and lack of other parties, I would have preferred to not have to hunt down my bill. Located on floor 2 of my favorite mall but unfortunately does not validate for parking which can add up pretty quick. Overall, lackluster experience. I wouldn't come back unless it was an occasion, per someone else's request.

First time in Century City Mall and as i was meeting up with family I saw this place and instantly added us to the waitlist while we shopped. Best decision ever. Hank and Allen and the rest of the team were wonderful. Favorite soup base has to be the Tom Yum. Overall very cool place and yummy food, the bowls could've been a bit bigger. it's a challenge to be mess free. Kids meals are free!

Krystal is such an angel!!!! best time ever!! we had two plate of meat they are so fresh

Amazing food. So many options! And the service was great! It may seem pricey but you get so many freebies.

My first time trying hot pot and it was an amazing experience. We opted for the most popular tomato base and added different meats and veggies and it all paired so well. They have a sauce bar where you can create your own sauces for the meats and veggies. Definitely coming back again. Wait staff was great.

This was my first time going to hot pot ever! I'm really glad I chose Haidilao because the staff made my experience so easy with explaining the entire process and all of the menu items that were meat free since I'm a vegetarian. We got handed an apron, hand wipe, plastic ziploc for our phones, and a hair tie for me. Super thoughtful. I was very impressed with the apron and hair tie. The food also came out in less than 5 min from ordering on the iPad. Very timely! They gave us a complimentary appetizer of kimichi and a seaweed salad as well as some chips to snack on. I got the mushroom based broth. It was incredibly flavorful and had an array of mushrooms already inside. I also got udon noodles, enoki mushrooms, broccoli, fried tofu, and baby bok choy. The broth made all of the fixings taste divine! Everything cooked within 2-5 min. We also ordered the house sake cold. It was pretty tasty! This was my 2nd time trying sake and it tasted like white wine but with the punch of hard alcohol...I see why people like it hehe. The one thing I would have loved was more readily available dishware. They supply a small appetizer plate and chopsticks. Would have loved to see some bowls and soup spoons out or brought with our food. The food was incredibly delicious and I loved how we had the capability to order more food from the iPad without having to flag the waiter down if we wanted. They also had little cat robots roaming around carrying customer's food. So cute! The staff were so attentive with our needs and made sure we were taken care of. The variety of vegetarian options was also super surprising. Really loved coming here. Definitely will be back!

Service is always amazing! The vibes are always nice and the food is always such great quality!

It's Haidilao! You can't go wrong. Food is great, service is attentive, and there's so many freebies. Our server Tang was so sweet! Excited to come back.

Lisa is awesome! And my favorite broth is the sukiyaki if you want some sweetness to your pot. But if you like clean and earthy type of broth, go for the mushroom one!

I was traveling with my family in the area and had a major hankering for hotpot! We have been to Haidilao in Northern California but this was our first time visiting this location in SoCal. Making a reservation was easy to do for a Sunday afternoon. Upon arrival, we were greeted by friendly faces and seated promptly. The menu was a bit different from our usual locations but they had a great selection of proteins, veggies, noodles and more. Once we placed our order, our soup base and items came out pretty quick. Their sauce bar had a good selection of snacks to keep my kid well fed with all the snacks he likes to eat along with a good selection of fruits. Overall, we had a very pleasant visit and the extra touches of providing a toy for my son with his meal, to the cleaning wipes and plastic bag for our phone, hairtie for myself, aprons, and even complimentary mouth wash in the restrooms was a delightful surprise! We would definitely recommend this location and come back again when we are in the area!