Hakkaland

I had an amazing lunch here at Hakkaland. I went with friends and went for the buffet. They only have one condition do not waste. You can eat all that you want and can. The service was pretty good. Nishant was really polite and always available readily to serve our needs. We never had to wait long for anything we ordered thanks to Nishant. I would recommend buffet to everyone.

Had an amazing experience at Hakkaland. Ambiance, Service, Food, friendliness all were very really good. Highly recommend Lamp chops. We requested for extra spicy food and it was cooked to perfection. I can’t wait to come back and explore more of their menu. If you're looking for great food and a memorable dining experience, this is the place to go!

Extremely Disappointed – Serious Hygiene Issues at Hakkaland I rarely leave reviews, but this experience was so unacceptable I feel obligated to speak up. I ordered from Hakkaland via Deliveroo, expecting a decent meal instead, I was completely disgusted to find a human hair in my food. Not a stray thread or something ambiguous a full, unmistakable strand of hair embedded in the meal. That’s not just unpleasant, it's a blatant violation of basic hygiene standards. It immediately made me question the cleanliness of the kitchen and the care (or lack thereof) taken in food preparation. I had no choice but to dump the entire order. There was no way I could eat it after that. Absolutely vile. What’s worse is that Hakkaland isn’t some unknown takeaway it's a place that’s supposed to uphold a certain level of quality and professionalism. This kind of negligence is unacceptable, and it genuinely made me wonder: If something as obvious as a hair made it into the container, what else is happening behind the scenes that customers can’t see? I’ve submitted a complaint through Deliveroo and expect a full refund. But more importantly, I hope the management at Hakkaland takes this seriously. Your customers deserve better. Hygiene should never be compromised, no matter how busy the kitchen is.

Food was good and deserves a 4 star and so was the ambience. Whitney made all the difference in a way that you will never think of experiencing. Very rude, she didn't even follow basics of customer service. Thankfully, Pavan the other staff made up for it. This restaurant will do better if they get staff who are courteous.

FOOD SAFETY RISK! PLEASE AVOID ORDERING FOOD FROM THIS RESTAURANT. This restaurant serves plastic in their food. I ordered Veg Hakka Noodles and Veg Manchurian, and there were small white plastic all over in my food. See the pictures. An official complaint was raised with the restaurant, but what’s deeply disappointing that I got a cold response from the restaurant. They just don’t care. All they said was they don’t know where it came from. It’s unbelievable that a restaurant of this stature has such attitude towards customer complaints. Please see the pics. If you care about your health? Avoid this restaurant.

If you are craving for Kolkata style Fried rice and Chilli chicken, please come to Hakkaland. Delicious Indo-chinese, lip smacking dishes and amazing variety.. Our plates in the picture is proof of how delicious the food was.. Special thanks to Nishaan and Whitney for their outstanding service.

I had the most torrid experience for a dinner outing in ages . For one,when we arrived ,noone attended our table for over 15 to 20 mins . They didn't even acknowledge us nor bother giving us menus . The manager randomly clocked that our table was empty and we overheard them asking if whoever sat us down even bothered giving us menus. Luckily we had already checked online what we'd like. The waiter,after 40 mins of ordering and waiting , comes to us and tells us the food will be delayed , mind you the restaurant is less than half full at this stage so you wonder. When we asked him how long , he said he'd check and let us know . Next 15 mins we saw him wandering around and never give us any answer . The food came 25 mins after . Pathetic. When we ordered the food , we ordered what we usually do the chicken manchurian and the hakka noodles etc. But the taste was so bad I had to request the manager to come and taste the food herself and see if she could enjoy it. She was nice enough to take the manchurian off the menus for us but to be honest everything was bad . The rice and the teppenyaki was super oily and had a smell to it and the hakka noodles and manchurian was down right tasteless and watered down . The only thing that was ok was the chilli mushrooms we ordered for starters. The service was pathetic , the food was tasteless and the ambience was even worse . They had 3 different music and visual settings . 2 TVs playing random shows from YouTube and cooking and in the background we had extremely loud reggae music playing , so loud I had to request the waitress to turn it down . Even then it annoyingly played random music and ads from YouTube. At one point we used to celebrate birthdays at this place and loved it for its taste and ambience. I doubt we will ever come back here .

The food is good, but the service needs serious improvement. They don't answer calls reliably, and the opening times online are incorrect. Instead of apologizing for the confusion, they argue about it, which is very unprofessional. I might return for the food, but the service — especially from the lady — was terrible and came across as arrogant.

Their website says there is 20% NHS discount which they actually do not offer. When I showed it to staff they rudely said it might be a mistake. How can you put something on your website and not then not fulfill and be rude about it. Quite unprofessional and disrespectful. See the link at the time of posting http://www.hakkaland.co.uk/nsh/