Paul M.
Yelp
O.k. - Great. The food is good at Hane Sushi. But... The service leaves a LOT to be desired. My daughter and I decided to go - again (we've been many times) because it was a nice night, and we thought it'd be nice to sit outside, if we could get an outside table. We did. The hostess sat us at a two-top by the sidewalk. Perfect. Nice night, nice table...
Well... that's where the niceness ended, at least for the moment...
We waited. And we waited. And... we waited some more. Then - we waited some more... From our table, I looked into the restaurant to what the problem might be. Were they short-staffed? No. I saw waitresses standing around, one was doing something at the wait-station, maybe folding napkins or something. Others were casually walking about, looking at their tables & then going over to the wait-station to talk with the other one. Was it incredibly busy? No. We waited some more... Now I was starting to get extremely annoyed. O.k., let's say - angry. Why hasn't anyone at least even GREETED us - to just ask if we'd like a drink? Nothing.
O.k. - so now I have to get up and ask the hostess if anyone might mind actually coming over to our table. 'Of course' was the obvious thing to say. Then I had to voice a bit of my annoyance. As I was doing that, one of the waitresses saw the commotion I imagine, and started coming over (finally) to our table. I voiced my annoyance to her as well. Another waitress came over, I guess because of the slight commotion I was causing, because I was raising my voice a bit at how long (20 minutes) it had been. As I was doing so, the 1st waitress started smiling and looking at the other waitress. I had to ask if she thought this was funny. 'No' she said.
Well, after the rucuss, she finally decided to ask us if we'd like to order. I almost walked out, but decided to stay and enjoy the food, which, of course, was good.
They really need to have a wait-staff meeting (I was a waiter and bartender for many years) to tell their waitresses to be more on the ball. To 'scan' their stations for any new customers, and to hop-to.
Really...