Juanetta W.
Yelp
Sadly I had a very disappointing dining experience tonight.
I have been to the this restaurant a couple of times before and the staff were friendly and the food was amazing. I was excited to go there for dinner tonight since my family now thought this would be our new favorite seafood boil place.
However, tonight that was NOT the case and just might have changed my mind about this restaurant.
Our waiter was friendly but the lady at the front desk was not.
When I received my food I had noticed that it wasn't correct so I asked the lady that was previously at the front desk (since she was now walking the floor and our waiter was busy with other tables) I just wanted to make sure since I did not want to be charged for something I didn't receive. She then tells me that my waiter misheard and asked if I wanted her to take it back and add what was missing. I told her it was fine, since I did not want to be an inconvenience.
My sister then asked her if we could add/ order 3 sides of rice (for our party of 3) she now replied in a rude manner. Stating that it would be an extra charge. Almost insinuating, like if we could afford that in a way, keep in mind our bill was already at $200 at this point.
When we finally started eating we had noticed all of the labels on our combos had said mild, when we had ordered non spicy. We figured maybe it was a typo or something. We tried our food and they were all indeed, Spicy. The other two in my party decided it was fine and they would just eat theirs, once again because we did not want to be a inconvenience since the lady at the front desk was already being rude to us.
However, I do not do well with spicy so I waited to see if a waiter or anyone was going to walk past so I could flag them down to let them know. After waiting about 10 minutes, no one had passed by so I went up to the front desk to the lady that was already being rude and was apologetic since I hate to be a bother. I let her know that my order was spicy when I had ordered non spicy. She followed me back to our table and asked which one was wrong and then offered to remake it.
She came back with my now remade order, or so I thought. It was still spicy. Im pretty sure it was the same order I sent back but was just put into a new bag with a new sauce that "wasn't spicy" but everything had already been sitting in the previously spicy sauce and covered in / marinated in the sauce that was spicy. (Just a reminder I have ordered this before and know that the non spicy has no spice to it at all)
At this point I was over it.
So I just gave up and waited for my party to be done so we could leave, but while they were eating their food, they became very disappointed as well. The crab and lobster tail were over cooked, and the portions were a lot smaller compared to the previous times we had been. We ordered the same exact combo as before, but actually added extra add ons and yet it was still smaller to pervious visits. How does that work ?
We also all ordered a soda and waited for refills that never came. To the point of, it just felt like they were avoiding our table intentionally.
This one experience sadly ruined this restaurant for me. Which sucks because previously I had been raving to all my friends and family about this place and couldn't recommend it enough! But I no longer feel this way.