Alexandra C.
Yelp
I had a group of 13 for a Saturday night. I wasn't able to get a reservation at Karaoke Melody 2 (my favorite karaoke bar) so I looked up this place. I'll be honest, I was really nervous based on the reviews of bad customer service, but I think as long as you do some research and follow their rules you'll have a good time. I'll be writing this whole review in comparison to KM2.
1. Song selection: 4/5
They have a decent range of American songs, but there were a lot of weird holes in the collection. Example, they didn't have Rocketman by Elton John, and Careless Whisper was listed as Wham instead of George Michael. KM2 has a better selection and I much prefer KM's iPad selection system over the giant keypad and books we had to wrestle with at HK.
2. Price: 5/5
We had a group of 13 for 3 hours and it came out to $120 (I also included a tip), so it was basically $10/person. That's a really good price and we all had a great time.
3. Rooms: 5/5
They're outdated but in good shape. Our room had cushioned benches, 2 large monitors, 2 mics, and a giant table in the middle. I'd say the rooms are in better shape at HK vs KM2.
4. Food: 5/5
Yo listen their fried chicken is amazing. It's $18 but you get a massive pile of chicken. Also the crinkle fries are on point. They also brought us 3 huge platters of fruit for free. Compared to KM2 their food is above and beyond; you could eat a whole meal here if you wanted to (I did).
5. Customer Service: 4/5
Look, they have strict rules here. Don't be late, or they'll give your spot up, especially on busy nights. They don't mess around when it comes to timing. They will kick you out the minute your time is up. They came in at 9 mins before our time was up to see if we wanted an extension. They also called me 30 mins before my reservation to make sure I wasn't going to be late. Don't stand on the table or benches (but honestly, why would they need to tell you this? Don't be a jerk!!). And DO NOT bring in outside beverages. They have signs and warnings on the website. I watched them yell at a dude for bringing in a water bottle and he had to throw it away. They sell water for $1, just don't do it!!
I anticipated all of these things because I read the reviews so it was fine and I stayed in their rules. And honestly, the staff was great. Very nice and accommodating. I think they're just used to dealing with rude, drunk a-holes on a regular basis and have to protect themselves.
In summary, KM2 is still my favorite bc the atmosphere is more relaxed, the song selection and user experience is better, and the staff are more relaxed. But if I couldn't get a reservation there, I would definitely come back to HK and enjoy it.
Follow the rules and you'll have a good time!