Sandy K.
Google
First of all, when we entered the restaurant, the staff wearing a blue shirt who greeted us had a very unfriendly attitude. He didn’t explain any of the dining rules at all and only told us that because we arrived late, the last order time would be 17:30 (30 minutes later).
After ordering, the food took a very long time to arrive. The vegetable platter came first, but due to the pressure of the last order time, we asked when the meat platter would arrive and about the portion size. We were told the chef was still slicing the meat, but the meat platter only arrived more than 20 minutes later.
Later, we found a hair in our hot pot. The staff member only said “sorry” and took away our bowl to replace it with a new one, with no further explanation or compensation.
When it came time to pay, we noticed we were overcharged. We were then told that sauces require an extra charge and that it is written on the menu. However, no one explained this rule when we ordered, and honestly, it’s very easy to miss. The overall feeling was that customers were expected to know everything by default.
As for the food itself:
The mala broth was very average, the tomato broth was extremely oily and became quite heavy after a while, and the frozen tofu tasted slightly sour. Some ingredients and meats were self-serve from the buffet area, but when items ran out, they were not refilled.
We also ordered a kumquat lemon drink, which tasted terrible — it had a strong bleach-like flavour and no kumquat or lemon taste at all.
Overall, this was a very disappointing experience, and we would not return for a second visit.