Harris Teeter

What an outstanding and awesome… we’ll simply delightful experience I witnessed at the the deli… I was so impressed and pleasantly pleased with the quality of care and service from Kevin and Nicole… I am definitely a repeat customer…. The professionalism displayed , coupled with a joyful affection… demonstrates that they both love their customers and providing a impactful experience and service…. These two are definitely invaluable assets to the continued success of Harris Teeters…. They are A-1!!!!!!!🙂

The best thing about this Harris Teeter is the free 90 minute parking with a validated ticket. It's a basic grocery store. It also has a Starbucks inside.

Superior grocer located in the Navy Yard. Store also has an amazing bakery, several take away shops to include fresh sushi, pizza, sandwiches, as well as a hot bar where you can find food that compares pretty well with some of the restaurants in the area. The meat department features quality cuts and the produce section is one of the best i have ever seen. Everything here pushes quality and the prices are comparable to other grocers in the city.

The staff at this location does whatever it feels like. The hot foods, seafood section and pretty much anything that requires work is never open on scheduled time. Why even post signs with times? I asked a staff member about why there wasn't any food out on a Sunday and she told me "Get Over It...It's Opening Later". Will never shop at this location again. Why get a job if you don't wanna do it well.

I was recently here to purchase subs for myself and my grandchildren and the staff were so horrible that my 9 year old grandson wanted to leave. Particularly Kevin, in the back making the sandwiches. I made it my business to get his name because he was so rude that I was adamant on speaking with a manager. I love Harris Teeter and wish they had kept the one on Potomac Ave opened because the staff there were always friendly and welcoming.

We recently visited DC and had the pleasure of having this location near by. That start here were so kind and helpful. They definitely went above and beyond. Very impressed with this store. Btw the sandwiches are a great deal

Most of the employee's are very nice and helpful. I have been there multiple time after starting my new job. It’s mostly great however the bakery needs help. Each time I have been there I have had to wait for someone to notice me. Today i waited like 7 mins for a pastry. I ended up getting it myself. Once worker in the meats department tried to get someone to help me but still no one came. Someone did hear him and answered back but still no one. This is the third time its happened. So I am not very happy because the brownies are really good I just hate that it seems like the bakery workers dont actually want to help anyone.

Today my co worker went to get lunch from the hot bar, she brung me some fruit back. The fruit off the bar was terrible the strawberries were not ripe had no taste, pineapples taste like soap and bacon. There was no bacon near by according to my co worker and what made it even worse I don’t eat bacon. Had to throw it away I felt horrible for wasting her money but she understood once I told her how bad it was. Please be careful I hate to waste food or money.

The selection is pretty decent here, I would suggest coming in during the am hours to avoid crowds.

Please be aware of cashiers asking you to get money back in return for a discounted grocery receipt. Not sure if I posted before but this is becoming a habit at this location. Yesterday I was asked did I want cash back? I replied NO. The woman asked are you scared? I said NO. Then she told me nobody wants to save money. I was gonna take $100 off of you bill if you get $50 cash back. This review is necessary. I never want to take food from someone table so I will not mention the name on the receipt. PLEASE DO NOT ACCEPT THE OFFER! This is a way for them to take money from your card. I'm no expert, it didn't sit well with my spirit and I was BEET RED UPSET! I'm waiting to see if my account has any unauthorized transactions. KEEP YOUR RECEIPT!

How is a senior supposed to do weekly shopping here if large bags/carts are no longer allowed in the store?

Look out. They accuse everybody of shoplifting. There's an "item checker" after you pay who demands to see your receipt and take inventory of what you have. I'm sorry you have a problem with theft. But please consider an alternative means to prevent thievery rather than insult every honest paying customer. Will never visit this location again.

In what world does 3 bags of groceries cost over $150? Honestly, stay away from big corporate grocery markets. The only thing they care about is making a profit and appealing to investors. It's never been about providing food for the community. Shop local! 1 star because there's nothing below 1 star. The employees are wonderful human beings, but down with the big corporate food chains.

Harris teeter is one of my favorite grocery stores. It can be a bit pricey but the food is great! Plus become a VIC member and save instantly on items. There is parking garage and they validate parking. The breakfast lunch and dinner stations are heavenly.

Customer service is unacceptable nobody wants to help, food isn't fresh, conditions are unclean and needs to be refurbished for maintenance and brought up to code. #Officer J.M.

Love this store! Their deli is awesome too! If you have not gotten a sub from the deli, you are truly missing a great sub experience! They have the best deli meats and their staff is well trained on how to build a proper sub just the way you like it! Don't forget to take home a pizza too!

I don't understand why people need to be so rude. I was waiting in the self-checkout line behind like 10 or 12 other people. When I got to the front of the line I walked to the left to see if any of the kiosks were free. The self-checkout attendant came up to me and told me to leave and go to the back of the line, accusing me of cutting in line. She was extremely unfriendly and I didn't want to make a scene so I just left and went into another line. But I was embarrassed. I hope Harris Teeter realizes that people may have bad days, and the way you interact with them can make or break their day. It costs nothing to be polite to someone. I've been coming to this store for years but I will not be back.

Pharmacy is ridiculous they do not answer the phone. I was trying to get my medication before I had to go out of town for work and wasn't able to get my medication and now I have to retake 2 months of worth of blood tests to get my perscription that is now expired. Pharmacist on the phone was rude and said that I was lying for saying I called 3 days in a row since they "always pick up calls". Absolutely ridiculous will be moving to another pharmacy.

Just saw a rat running through the milk and dairy refrigerated case. I told a store associate who replaced they know "but they keep coming back." Yikes!

Horrendous customer service; I was told my prescription would be ready within 30 minutes. I arrive 45 minutes later, checked in and was told by the staff that the Pharmacist had to verify and she had stepped out. I obliged by doing some quick shopping in the grocery store, checked out, and return to the pharmacy. As I checked in, I was told the pharmacist had not returned. To my left I notice, there she is - in a food aisle having a conversation with the manager. She sees me waiting now for an additional 10 minutes in line - CLEARLY the customer does not come first here - when she returns, she does not apologize for keeping me waiting or for the elongated time to receive my prescription, instead gossips with the fellow employees on how the Store Manager's feedback to her on their lack of professional attire was overreach. What should have happened - BOTH the pharmacist and store manager should have seen a client waiting in line, for an extended period of time, paused their conversation for the client to get her medicine and then they could have resumed their conversation later.

Good service, great location and has a Starbucks. However I get better discounts on food at somewhere else but because this is the better, easier access location I come here. Ambiance is calm

The overall shopping experience is what makes this Harris Teeter so...ugh. Take my last visit, for example: I walk towards the store, there's an aggressive man approaching me for money. I get into the store, there are no small shopping carts available, so I settle for a basket. I go to the Starbucks, the barista is chatting with someone. I wait for about two minutes, finally she tells me she's going on break. I ask if anyone is coming to relieve her, she says they're late. Uh, okay. No Starbucks for me. I go do my shopping. The pitiful meat section doesn't have what I need. The meat counter has 3+ people crowded around it, but the butcher is to the side goofing off with someone. A lady asks him if there's anyone else to help her (because clearly he can't be bothered to do so), I don't stick around to hear his response because I've wasted enough time in this store. Plus the prices are always more expensive than Safeway or Giant. It's just not good.

Sorry Harris Teeter... This review is for your produce section. If you want produce during the weekend this is NOT the place! The produce is EXTREMELY limiting, and forget about buying on Sunday to prep for the week. I have had better luck getting produce on Thursdays at this Harris Teeter. NOTE that I didn't say FRESH produce. Most times the greens are wilted. Not sure if the refrigeration system is right. Good luck with the other sections.

I like Harris Teeter, but it's pretty pricey. If you live the area, I'd definitely recommend getting a HT member card so that you can take advantage of the deals! There's pretty good variety of most items, though I'd like like to see more fresh fruit variety.

They have awful customer service every single time. They cannot get their pick up orders correct - EVER. Will leave you waiting for over an hour without even trying to find any solution for you.

Came in early this morning at 6am. I would think they would be stocked but I understand with supply chain shortages. No cashiers working and before 6:45 am only three self checkouts were working. The bigger problem is that I was overcharged for three different items. Clearly someone is not programming the sales prices in the computer correctly. Usually I catch one or two items here and there but three in one trip? They can do a bit better than this. Also to note many of the employees have masks below their noses despite the mask mandate. Seems like more training and accountability is in order.

This is the worst Harris Teeter store. Employees are super unfriendly, extremely rude, and limited selections of items. I will be shopping in other locations, never this store.

Update: While this HT used to be super solid, every time I've gone in over at least the past year, I've found: 1) The produce section has just fallen OFF altogether. Half of the fruits or veggies look bad, and I don't mean "visually unpleasant." I mean they look blighted. 2) The fresh meat counter used to be awesome, but the fresh chicken now frequently smells strange and is super slimy. I don't even bother anymore. 3) They are just generally out of common things far more than they ever were before. This seems to be the case no matter when I go in. I've switched entirely over to Trader Joe's now but came in here to get Peter Pan Honey Roasted Peanut Butter (yes, it's worth it's own trip)...I got the last one on the shelf. Two years ago or so was the end of a golden age with this HT. Wompety womp womp.

Nothing wrong with the selection as this grocery store itself (in fact I quite like some items like their Virginia Old Bay peanuts), but their hours on Google Maps are *not* reflective of their true hours of operation. Instead, they have a paper sign posted on the storefront window saying "Effective January 10th, our hours of operation are 6am-9pm." Why is this something that a customer needs to find out by showing up at 9:30pm?? It's simply mind-boggling that in 2022, a major business like this still hasn't figured out that they lose customers by not updating their hours on Google Maps

One of the worse customer service experiences Ive had in a long time just happened when I approached the pizza serve today at about 1:55 pm . All the pizzas were laid out ready to be cut a handed out. I thought that since it was my money I could simply choose which pizza I wanted to my liking. Unbelievably this pizza server made a big deal about which pizza i was able to choose with my hard earn money. She replied very negatively " they were all the same" and that she was going to put me off and find the manager in the back to serve me my pizza. Further amazingly the manager came out with some what of an attitude himself Delante' was his name I believe and he pretty much echoed this stank attitude employee. By saying "they are all the same". Mind you, if she had just gave me the pizza i chose I would have been out of there 3 minutes. This is an employee who feels the customer is not first she is first. Ratchet ratchet ratchet

disappointing and poorly managed. they're charging $2-3 more than whole foods for the same brand of eggs and the first three cartons I picked up were expired for two weeks up to over a month. I went on 5/9 and these photos show April expiration dates. GROSS. had really high hopes but they don't even accept apple pay and the lines to check out were poorly managed.

Let's start as you enter the store. The produce department seems poorly run with frequent empty shelves or produce just short of the garbage. The deli department has been taken over by Boarshead products which are more expensive than some of the other brands they used to carry. The meat department is OK. Seafood?--forget it. I would NEVER buy the crap they put in that department. Grocery aisles are pretty good, but I can tell that they have stopped carrying some items they had when they first opened to opt away from some specialty items and add cheaper, more pedestrian items. And the biggest gripe I have is the dairy section. Way too many empty shelves. Can't keep half and half in stock, milk products sold out; but if you want chemical/plant milks you have 100 varieties. Service and most staff in the store in general are good, but if you are an employee with a really bad attitude they put you in charge of customer service at the office. The office staff are often rude, behave like they are doing you a favor, and are often unhelpful.

Their phone system doesn't work. I've called several times and the system does not pick up every number. Ex: the operating system asks to put in the last 4 digits of the phone number but only picks up one digit. Please fix and I will adjust my review. Not sure how else to get this problem fixed.

This Harris Teeter was one of the first grocery stores in the Navy Yard SE neighborhood and is a nice Harris Teeter. It's just two blocks from the Metro and close to the popular Yards Park on the Anacostia River. It's MASSIVE and has large aisles for ease of shopping. It also has a cafe area with tables with plugs to recharge your phones. Every time I go, it's a pleasant experience for a grocery store.

First of all, Why do they have armed security guards? The prices for the wines are marked up. And the seafood section has really lost its quality. I use to look forward but now I'm most likely going to shop somewhere else when I visit

Selection has gotten better and service is more helpful but they do not accept any payment besides credit card or cash. Get with technology as your POS has the capabilities just enable it.

During COVID-19: Unsafe. Unclean. On Friday, April 17, I counted 17 people without masks. Several of the staff had their masks under their noses or chins. There were other signs of mismanagement from a glass plane missing in the refrigeration section to a parking lot barrier (bumper blocks) askew and sticking into a parking space. I don't blame the staff - but something is clearly not ok. People's disregard for the Mayor's order is disheartening but in other grocery stores, the staff is able to ask people to leave. I emailed corporate and tried to call them - no response.

When I interned in DC nine years ago, the average Harris Teeter was like a godsend: clean, curated, well-designed, lively, yet still priced for...well...a DC intern. Did the chain take a nosedive when Kroger bought it out? Or, as seems to be the case, is this a particularly mediocre one? What happened to my Teets? At a superficial level, the place still looks good. Harris Teeter always does. But at this location, nothing on the produce shelves lines up with the labels. While most of us can distinguish carrots from alfalfa sprouts, this poses a problem with endive, arugula, dandelion greens, chard, etc. They routinely run out of the little spindle produce bags and twist ties. This may be a DC labor law situation, but after a certain hour at night, they essentially have no cashiers on staff. So you're forced through the sluggish, inefficient self-scan aisles, where the UPC readers never seem to work as well as they do for cashiers. Management seems to let staff at this location go belt-less, which means lots of pants sagging down to the thighs. Some of these blokes are friendly enough, but let's face it: they're basically mooning their customers. And yes, the produce is often not just sub-par, but sometimes downright unusable. My favorite anecdote: sitting squarely in a pile of lemons was one that was over 50% blue. Yes, a BLUE LEMON. Covered in mold. I recognize some fruits, like raspberries, mold when you look the other direction, but not lemons. How long did it sit there? And even better, while I was marveling at the blue lemon, a Teeter Trawler came by, replaced some produce, stacked new ones, but DID NOT GET RID OF THE BLUE LEMON, then walked away. Yup, this place ain't a winner. The nearest Giant on H Street may have none of the bling, but it's a better-run store. Besides this HT location, the only other supermarket where I've routinely had to open an egg carton to confirm that none are cracked is good ol' Walmart. That should say it all.

Management from the store contacted me asking permission to call me about my substandard experience. I sent them my phone number and have never heard from anyone.

We were in DC for 5 days and Harris Teeter had been our go to store. They have everything we need and the free validated underground parking is a welcome touch. We appreciate it.

Straight up worst grocery store ever. Customer service is awful. Selection isn't great. They randomly close a few minutes early. Only reason I go here here now is for water and ice cream.

Relative to other Harris Teeters, this one is very mediocre. I'm not even talking about it's relatively small size; that's to be expected when you're in the city, and they do have very convenient parking underground. My issues with this Teeter is that it is poorly run. If you go on a Sunday, like yesterday, there are almost no staff members outside of the deli/meat counters and the cash registers. Good luck if you have a question about finding something because there isn't anyone to answer it. It's also a bit of an obstacle course; there are abandoned carts, stocking carts, and stacks of crate blocking aisles, unattended. The produce section is also remarkably tiny. This store gets by due to a lack of competition in the area. If it's true that Whole Foods is eventually coming to the Navy Yard, this Teeter better step up its game sooner, rather than later.

So glad Navy Yard finally has a centrally-located and new grocery store option. Harris Teeter opened this evening with a bang! The ribbon cutting was at 5:30pm, and I stood among the masses waiting to enter around 5:35pm. Staff was on their best behavior, and samples/tastings were a'plenty. The location is easy walking distance from anywhere in Navy Yard and conveniently located just off of M street, right next to the US Department of Transportation so, even the Capitol Hill yuppies came out to the opening. I'll keep this short so, here goes... Pros: wider selection of foods, friendly staff, extensive international foods selection, massive selection of wine and beer (including craft and IPA), bread baked on site, seafood source indicated by sign with each type, nice vegetarian selection, extensive gourmet cheese selection (merlot rind cheese anyone?) Unique: Flower Shop, Starbucks, Pharmacy, Hot Foods Bar, Salad Bar, On-site Oven Baked Pizza ($7.99 on Mondays), Sushi Bar, Wine Tastings on select Fridays and Saturdays. Cons: None so far!

This is frustrating. I live across the street and shop here multiple times per week. Quality is really starting to slip. It's usually not a sign of good management when empty shelves become a regular occurrence. I've had to get rain checks on 3 of my last 4 trips because what I needed wasn't on the shelf. A week before that I went to return some recalled Sabra hummus. The person working customer service asked me three separate times how I knew about the recall because she'd never heard of it. The Sabra recall had been all over the news for a week and some other customers even backed me up, but really, why was I being grilled about it at all? This store got off to a great start, but I'm pretty sure the manager who opened the store (Tim) has been gone for a while now, and it shows.

Ordered pick up, arrived at the pick up time. Waiting 15 minutes for an attendant and EA's told our order was still being shopped, would be another 30 minutes and would get a call when it reads ready. An hour later, no call I go back to pick it up, wait another 15 minutes for an attendant. Finally hey my groceries, grey home and realize they only got half out groceries, and were missing the items we need for dinner. Ended up ordering takeout. Horrible customer service experience.

This is just fine. Always a long wait especially for self checkouts. It does what you need it do to in a pinch, but when Amazon Fresh exists, why venture out? Also the hot bar is very very mediocre. Everything looks good but tastes not good when you get it home. I also had to get a last minute order of cannolis one time for my girlfriend and a project they were doing and was rudely told to call ahead next time, it seemed like they were not happy to be there. Not a great experience.

Harris Teeter is a decent grocery store, on par with Giant. This location is located near Nationals Park and the Navy Yard metro station.

This Harris Teeter is fantastic. We've been going to them for years for our regular shopping and have always found fresh options and a well-organized, well-stocked store. Recently, we reached out to the HT at the Yards for help with boxes for an upcoming move. We'd been jerked around by another store close by that asked us to arrive at 7 AM on a Saturday and then 5 AM on the next Sunday and both times we got there we were told there were no boxes for us. When we drove to the HT in the Yards, they did not disappoint. They'd very graciously saved us five boxes full of boxes! We are incredibly grateful to the night staff, managers, and Sunday AM customer service reps who helped out and made this happen. We are really lucky to have such a great team of folks at our local store - they're not just a grocery store in the community, they're part of our community.

Only 2 cashiers on a Saturday. Never staffed properly. But there are 2 nonworking cashiers yakking at line 2.

I have never liked this store for many reasons. They usually are under staffed, the produce is just okay, and their selection is lacking sometimes. This past weekend though was the final straw for me. The produce was atrocious. I couldn't even find a decent tomato. There was a whole little section of tomatoes covered in mold. I cannot wait for Whole Foods to open in a month.

This place is a hot mess. The lines are unorganized and long. The staff rude. The prices are no better than the Whole Foods two blocks away. I avoid if at all possible. But once in a while get stuck going here. And every time it's a grand disappointment.

Received a message from HT. Have provided requested contact details. Still no response.

Gripes: - checkout system is unnecessarily confusing. They're trying to be like Costco without changing the layout of their checkout stands so its easy to think you're in line when you're actually one over. - Produce is packed in. I gave up on trying to grab a broccoli bunch because i was going to have to rip off a broccoli head to try to unlodge the bunch - costs are higher than most other places. Olive oil was high. Saltine Crackers were $3.50 unless you get the HT brand Pluses: - cashiers seem very professional and speedy - clean

The customer service is pretty terrible, especially if you're going through self checkout. Never, EVER, buy chicken here. Three times in the last two months I've gotten home only to find out it's gone bad, despite the date on the packaging. Over the past two years, I've had food poisoning from their meats several times. Do yourself a favor and go to Safeway or Whole Foods.

My 2-star rating applies only to the Asian buffet. There are definitely better ways to spend your lunch money -and less of it. This food is very underwhelming. It lives up to the expectation of grocery store food (they excel at mediocrity). I would never have known the orange beef was orange beef. Think of big balls of deep fried bread covered in colored sauce that tastes like...a big ball of deep fried bread. No flavor added. The meal in the photo including the drink was $20.73. FiveGuys is cheaper and so much better. That being said I love shopping at Harris Teeter. This is a 5 star grocery store. Just don't eat here.

Free samples! Bathrooms! Pharmacy with machine where you can check your blood pressure/BMI/body fat/weight! Can I just live here? I would never go hungry if I did. Okay Harris Teeter. I hope I'm not coming on too strong when I say... I love you and I think you're great.

It's a nice, clean, well-stocked grocery store with plenty of parking. I usually find what I'm looking for and some oddities I might not otherwise purchase like organic canned pumpkins. I love the store's layout and casual feel. Editing to add a compliment about floral section. I was headed to a graveside service, and I decided that I wanted to bring flowers. With the assistance of Monica, I picked flowers and a nice basket. She arranged & packed them so beautifully in that little basket that anyone seeing the floral arrangement would think I had purchased it from a high end floral shop at a much higher cost. I wish I had taken a photo. They always have a large selection of very lovely flowers and plants. And if you want coffee, there's a Starbucks inside.

Thursday 10:30 AM I just walked over there to get my sandwich worst staff I ever see attitude everybody from sandwich store Pizza section everybody's attitude Please don't go to this store zero customer service this is first time I put the add like this for Harris Teeter I always got my lunch from Harris Teeter every day I am driver and drive all over Virginia Maryland and DC this location Was worse I ever see zero customer service everybody with attitude ever never I'm going to put my feet in this bullshit