James A.
Yelp
I was here a few weeks ago now, and I finally got around to reviewing the place.
I stopped in here on my Cali trip. I stayed at the Highlander Motel about 5 minutes from here. They are the ones that recommended this coffee shop. It is on the corner of Fruitvale and East 27th in an ok neighborhood. Building has a beautiful mural on it! The staff here are also the owners.
So I came here round 10 am in the morning. I walked in, it was a little dead inside, but hey it was a Tuesday! Even Starbucks gets slow. Place was decent inside. Walls were white and seemed freshly painted. Tables and chairs were modern ish. My only issue was that the customers before me did a terrible job cleaning up after themselves. Most coffee shops that I go to, you bring your dishes to the counter once you are done, guess you just leave your dishes on the table and the owners clean up after you?
There were about 5 customers scattered around the place as I walked in. Most chatting or working on laptops. All enjoying coffee and various pastries. A roach crawled under the sideboard under the counter shortly after I walked in. I live in nyc so roaches (and giant rats) are second nature to me. 1 is ok, anything more than that, I scatter lol!
I walked up to the counter, and there were 5 employees / owners behind there. All of them were on their phones... But once I got within 2-3 feet of the counter one of them perked up and said Welcome! How can I help you? I ordered a large iced / cold brew coffee. I saw the plate of donuts and empanadas on display do I figured why not. I got a delicious looking chocolate donut and one of the beef empanadas. My total was just under $15. Seems a bit steep....
I took my stuff to go. As I was waiting for my coffee, I took a look around the place. Thankfully, no more roaches! Place still needed a little TLC.
Big plus, there is a kids center! A little play place where kids can play with puzzles, or read a book or just keep themselves entertained instead of on phones. It looked like a kids center! it needed to be tidied also... There was some very nice art on the wall, and some very not nice art on the wall. I love the first amendment, and fully support anyone who uses it, but I don't like when its used to spread hate... There were some nice peace and love art, but also support for some hate organizations.
My order was finally ready. 1 person worked on making my coffee and got me the 2 items. As I left, she went right back to her phone. If you guys own the place, im surprised that you don't take the down time to tidy up....
As far as the coffee goes, it was very bitter. Im used to Starbucks and Dunkin and other chain coffee roasters, and none are usually that bitter. It seemed like it was over roasted even for dark roast standards. I usually never put sugar into my coffee ever, but I had to stop by the little coffee fixins table and add more milk, and several equal to be able to drink it.
The empanada was $4.50 or so. Now Im from NY where I can get them for $1.50 on almost every street corner. It was dried out... Seasoning was ok, but could have been fresher.
Donut looked beautiful! But like the empanada, it was dry. It tasted like it was sitting there for a day or 2.
If you use your CC the do not accept Amex or Discover! Only Visa and MasterCard. There is also a $5 minimum to use the CC. No Apple or Google or Samsung pay either.
All in all, I wish them the best of luck. They have a lot to learn about customer service. Clean up a bit more, and get better products, and they should be ok.
Cleanliness I would give them a 2.
Friendliness also a 2. They were friendly when they were helping me, but otherwise, they had their heads in their phones.
Coffee 1. I love dark roast coffee, but this was way over roasted.
Food 1. Maybe they were just trying to get rid of the prior days stock?
Go to Starbucks, itll cost the same but atleast there is a rewards program!