Rita Z.
Yelp
As strictly a grab and go coffee place, I would give them 4 stars... as a place to stay and work out of, I would give them 3 stars. I decided to meet the rating in the middle and give them 3.5 stars, but rounded up to 4 stars cause Yelp doesn't allow for half stars!
First things first, the drinks are pretty good! Each time I've been, the drinks are not bitter or overly sweet like some locations! They are a little pricey ($6+ for a small), but that should be expected in West LA/Culver City. My only other thing is that I got an iced matcha latte and they got it out to me in less than a minute, lol. I literally turned around to put something in my bag and my drink was done. They are def not using the nice matcha, which given that this is a coffee shop, I suppose that is fair.
The customer service can be a hit or miss. Sometimes, the barista is very nice and attentive, but sometimes, they seem like they could care less, haha. No big deal since my interactions with the baristas are less than five minutes (including wait time for the drink, lol).
Now my biggest kicker is that they have such a lovely sitting area, but it is not convenient at all! They have a spacious loft, large indoor steps to sit at, and floor-to-ceiling windows that allow for an abundance of sunlight to come in... but they only have one outlet at the loft, two outlets at the ground level (one at a table and one at the bar top), and one outlet located on the steps. I have seen many people leave because they don't have access to the outlets and don't want to sit on the steps like they're back in college. Not to mention the lovely outdoor private patio they have that does not have internet access/extremely weak internet access or outlets. I think if they invest in power strips or something, they might get more people who want to stay and work in the store.
My other gripes is that they don't have their own bathrooms and you have to pay for parking at the Platform parking garage next door ($2 for the first hour, $3 for 2 hours, $5 for 3 hours), but that's really outside of their control, haha.
Anyways, grab and go seems to be the best bet here until they try to fix the outlet situation!