Hayley Cakes and Cookies

We ordered a mini wedding cake from Hayley Cakes and got exactly what we wanted delivered right to our venue. The cake was adorable AND delicious. We put the leftover cake out the morning after the wedding at our brunch, and it was gone within 2 minutes. We can't wait to go back for our one year anniversary and order the same cake!

I can't even express the gratitude I feel for this place! Lillian is a stellar employee. I traveled from Amarillo to Austin. It was the worst trip and everything that could go wrong. Then my phone completely died 4 hours outside of Austin, and I couldn't get it to charge. I was extremely lost, disheveled and having a panic attack. I have Autism and I was beside myself in tears. Lillian took almost 30 minutes in between her busy days to talk me through. She used her tablet to help find my hotel, which I couldn't even remember the name in my state, write down step by step instructions, and guided me safe there. All i knew was half the hotel name and half an address. I can't express the gratitude I felt for her and Haley's cookies. I came back today to grab a coffee and cupcake because of her, which were amazing. The ladies, Victoria and Sara, that were here today were just as equally wonderful, This place is an asset to keeping Austin weird but also wondeful!!! Ty!

Ordered cookies for a bachelorette and they were PERFECT! I’m an out of town customer and it was so easy to order and pick up! Website is easy to use and pick up was simple. Store front is SUPER cute too! (Lamar location). Recommend if in Austin!

I ordered the conversation heart set for Valentine’s Day and I received dry, hard, crumbly, discolored cookies! They were not fresh… so disappointing! I’ve ordered other cookie sets in the past and have had great cookies these however went in the trash.

I was SO excited to order a cake from here as I previously went to college at UT when Hayley Cakes and Cookies was first started and had one small location. I was in-town for a friend’s birthday and decided to order her a $75 cake from here. I am really disappointed with how the final cake was designed, I asked for the colors to be exactly like the example - when I picked up the cake the colors were bright neon, not like the example on their website. Even the worker behind the desk agreed with me that this did NOT look like the online photo. The cake also appeared sloppy with poor piping. The most disheartening was the neon green leaves- looking nothing like the photo. The worker behind the desk assured me that the manager would reach out to me to discuss, their response “we gave you what you asked for.” Very disappointed and I will be going elsewhere in Austin for custom baked goods. I’m surprised that Hayley herself allows team members to stray from product photos on their website. Looking at the other reviews it looks like the company needs a customer service overhaul…

So cute and so delicious! The staff was super friendly. Honestly I’d recommend anything and everything from here

I ordered myself a cake for my birthday. They were so easy to find when I typed in "Vintage Heart Cakes" on google. Even better, they had pictures and pricing on their website! The website allowed me to pick colors for my cake and there was a spot for me to type in more clarifying details I wanted for my cake. After that all I had to do was choose a pickup date/time and click "order" and pay! It was so easy! The week of my birthday I decided I wanted a different color for my cake, I emailed them about 5 or 6 days before pick up and they were so quick in getting back to me on my color choices and told me it wouldn't be a problem at all. I had my husband pick up the cake for me and they gave him a cookie while he waited! The vintage heart cake was everything I had wanted AND more because they added even more detail than I anticipated on the top of the cake. I was so pleased with the cake; it's the prettiest thing ever and I held it up in so many of my photos with friends at my party. Everybody loved it and we enjoyed it later that evening with a small group (about 10-12 people). I ordered a small vintage heart strawberry cake which came with a strawberry jam filling; it was delicious and moist! 10/10 cake on ease of ordering, easy pickup, beautiful decoration, and great taste! Would love to order from them again in the future. Thank you for making a 36th birthday girl so happy!

There’s a wide variety of delicious cakes and cupcakes. There’s also a number of cookie selections and coffee. I ordered a birthday cake from here and everyone loved it. I will be returning to get the buttercream vanilla and cookie dough cupcakes.

How much do I love Hayley Cakes? I bought her cookbook. I get her cookies (instead of cake) every year for my birthday. I LOVE Hayley Cakes. When you walk in here, be ready to be dazzled by the huge selection of scrumptious cookies, cupcakes, brownies, blondies, I could go on, but you get it, right? (My mouth is watering thinking about this place) If I want to cheer someone up, or just make them smile, and I don't feel like baking, this is my go to spot. If you haven't been to one of her locations (did I mention Hayley is a local gall, raised in Austin - show the support, y'al!), stop in and give it a try. You won't be disappointed!

Hayley's is an Austin must. The cookies are perfect blend of sweetness and cuteness. It's always so hard to pick the perfect cookie since they are all so cute! The staff is always friendly and more than willing to offer suggestions.

BEST cupcakes of ALL time! Most cupcake spots have 2-3 good flavors. All the flavors were delicious and different. We loved the churro, cookie dough, red velvet, chocolate, bday/confetti, lemon and razzle dazzle. We froze 2 of them and once you defrost them they still take moist and delicious. Very friendly staff. We went in around 2pm on a Friday and there was an excellent selection. Cannot wait to get more cupcakes.

The Carmelita is an incredibly tasty sweet treat. Caramel, oatmeal, cookie goodness. Plenty of tasty and good looking treats in this storefront. I purchased a few and would definitely go back. The staff was friendly and they had some very nice looking cakes and cupcakes on display if you might need some for a special occasion.

Whenever I visit Austin, I have to stop by Hayley Cakes and Cookies. I first found them on IG and loved their cookie decorating videos. They were so playful and cute and the shop definitely reflects that. It's always so hard deciding, which cookie designs to get as there are so many to choose from. It's also fun just admiring the decorating skills and the works of art. I opted for a Chick-Fil-A themed mini sugar cookies and a cowboy jacket one. Their cupcakes are also rich and decadent with a crisp outside and a moist and tender inside. The only reason why I'm knocking one star off is the service. The worker helping us was not the friendliest and it seemed like she didn't want to be there. Maybe she just needed her morning coffee, but I believe good customer service goes a long way.

The cookies are aesthetically pleasing and a large reason why they have a great following on Instagram. However if you're looking for taste, these cookies are okay tasting. Recently, I needed a custom designed cookie cake but had no luck in getting a live person to return my call.

Even when coming here right before they close, they always have a few yummy treats left! Hayley's is a life saver - always my go-to for birthday treats and cute food gifts. Whether it's a custom order or just a drop-in for a treat, they've got you. The ladies working are always so nice to me and very helpful when I'm between options (often more than 1). It's a cute little shop off Lamar & I love coming in for the selections.

Yum! This place was so athletically pleasing, and so were their baked goods! Not only were they cute, they tasted delicious. The gluten free strawberry cupcake was very moist (not dry whatsoever, which is quite a feat!). The best part was the icing. It was so packed with flavor - I couldn't believe how good it was. My friends liked their cookies and gluten filled cupcakes. They also enjoyed shopping there! Tons of cute stuff. All and all a great place that I would recommend visiting. The staff were super nice, which made my cupcake even sweeter!

Wanna first-hand experience the absolute Worst customer service in the 2023 bakery industry game? Look no further than Hayley's! my entire experience couldn't have been more superficial, apathetic, & un-personable - and that's under the circumstances that a friend referred me to these guys... This business' biggest downfall: Hayley's Bakery does not pay a human person to answer their damn telephone. for A BAKERY! HOWWWWW?!?! wut. where tf am i??? You cannot place your order over the phone; you must do it online. You cannot speak directly to anyone physically working, located in the bakery. Rather, if you call Hayley's Bakery, you are at the bloody mercy of a phone tree system, and speaking directly to any one from the company is *NOT* an option. i never celebrate my birthday. i can't accurately tell you how long it's been since i've had a birthday cake on my birthday. that said, this very specifically ordered birthday cake was meant to make my 35th milestone bday special. Even though i made it very transparent and clear in my order notes (as pictured, via their online ordering system) that i NEEDED for them to call me to discuss what i wanted and needed out of my cake order, i never got a single call from Hayley's Bakery. to this day. not a 1 call. On the scheduled pickup day for my birthday cake, i called Hayley's around 4:15p, N/A, so i left them a voicemail letting them know a friend would be picking up my paid-for cake on my behalf. This friend of mine tried calling the bakery herself as well to ensure that someone would still be there at the bakery by the time she got there, which was 3 minutes after closing, or at the very worst, that an employee could throw it outside of their front doors / on their doorstep so that my $85 cake could be retrieved by my friend a mere few minutes later...all of which, we not only suggested, but pleaded & requested, they do for me in the voicemails we left them...but, NOPE. NADA. N/A ALL DAY @ HAYLEY'S BAKERY ! Allllllll of this because they choose to make the business decision to NOT have a business phone line that is consistently, solely answered by an in-house employee HUMAN, who is physically present at the bakery where the goods are made & picked up from... I called the bakery after my sour-inducing, 35th-birthday-cake-less party and experience, and actually did get to speak to the vice president by chance, not per my request, i'll just make that clear! Ofc, i explained the entire context etc to him, and he chose to savagely respond that their open hours of operation are stated on their website, so neither a partial nor full refund would be given to me......a blatant lack of self-awareness, and a blatant lack of care for the sensitive context of your paying customer's transaction with your business, which is the very nature of the bakery industry that you cherry-picked for yourself, so what the hell are y'all over at Hayley's Bakery even doing, or tryin to do??? TLDR; Hayley's Bakery is no better of a business than blind highway robbery. i was completely robbed of not only the $85 for the cake itself, the $20 custom cake topper i created for its purpose from Etsy, and having a milestone cake for my special birthday occasion, but was also robbed of the fruitless time, energy, and effort put into designing & creating the cake itself for my themed party. if there's any good news, i guess it's that Hayley's Bakery has every chance & opportunity now to CHANGE their absurd business model for a bakery in 2023 to HAVE & MAINTAIN A PHONE LINE CONNECTING YOUR CUSTOMERS TO A BREATHING EMPLOYEE PHYSICALLY AT THE BAKERY, AT THAT TIME ! jeeze louiseeeeee #havemercy the fact as a consumer nowadays that i have to consult a bakery on this basic, foundational BIZ 101 bs...get it together, Hayley's! for all of us, including urself

Ordered a cake that I specified was to be used as part of a birthday photoshoot & what they brought out was nothing like what I had asked for and it honestly looked like a child had decorated it. I provided multiple inspiration images & notes on what I wanted for the cake. I'm perfectly aware that since these inspiration cakes were not made by Hayley Cakes that I could not expect them to look exactly the same & just wanted them to pick & choose aspects they thought they would be able to execute well, but what they tried to give me was completely sloppy & looked terrible. The image line work & colors were awful AND the spacing between the art was random (some of the doodles were touching and overlapping each other & others had random segments of blank space in between). I'm honestly speechless & mystified at how they were prepared to give out a cake that looked like this especially since I've seen the quality work that this bakery does for their clients. If they felt like they weren't able to do the designs that I submitted (some of which weren't elaborate or complicated at all), then they should've disclosed that after I submitted the inquiry or contacted me about it at any point of the process. The only reason why I'd even rate this place 1 star is because the people who were working there today (10/21) were great. They completely understood that this cake was not acceptable and even though their cake decorators had already gone home, they got a cookie decorator to scrape the cake clean and redo it (I attached a picture of the cake after it was redone). I waited in store and she was able to redo it in about an hour. Given the time frame I was very happy with the fix, but given what I paid for it and thought I'd be receiving, it's still not worth the money I had paid when I submitted the cake quote inquiry. Totally stressful experience & I'm very glad that I had enough time to sit and wait for them to redo the cake before the birthday photoshoot.

If you haven't had a cookie from this place then where do you get your cookies because I want to know. They can be better than Hayley's! I don't eat a lot of sweets BUT these cookies are out of this world. I am a teacher and we decorated cookies as part of our winter party this year. Lo and behold but didn't the parent in charge of cookies get Hayley's cookies!!! The kids didn't care where the cookies were from because all they saw was the jars of frosting and sprinkles!! LOL. There were some kids absent from school that day so lucky me there were extra cookies. I didn't even add frosting. I just ate it plain and it was so yummy! After the cookie crumbs were cleared and the last of the kids gave me goodbye hugs and their parents gave me well wishes for a good break...I spied it on the counter. I spied a white box. I opened the box and inside were the extra cookies. Happy Merry Everything to me!! I brought home the cookies and put them in the freezer for a rainy day or just any day and I'm feeling my sweet tooth!

We came in from out of town. Kind of just exploring austin. Hayleys kind of just caught our eye! We sure are glad we came in! As soon as we entered the staff greeted us kindly! Feels very at home. Love the decor and vibe. All the sweets looks so delicious! In the end we chose the heath carmel buttercream brownie and soft sugar cookie. Both were so fresh and delicious very flavorful and light, and not just sweet and typical pastry. We chose to sit in and they gifted a suprise Valentines give away! Would recommend this place 10/10! They also had a cookie cake where you could design and decorate your own cake! Pretty cool! They gice you every thing you need to decorate it with. Will definitely come back when we come back to ATX!

Best customer service! Hayley Cakes came through for me in a time where most other cake shops were closed all week after Christmas Day! My birthday cake came out delicious and beautiful, truly thank you for helping my day be a little more special! Helpful staff and really great decorating options and of course the delicious richness of their ingredients! Oh my!

I just love this wonderful bakery and sweet shop. Awesome cupcakes, cookies and much more. i lm addicted to the frosted butter cookies, however I'm never able to make it out of the place with out a red velvet cupcake soooo tasty. The workers are always friendly and prompt. Great locally owned establishment. Stop here after visiting Snooze.

Received a call back from Sara to specify my order! Very willing to accommodate me! Delivery was super fast!

Their vanilla cake with vanilla frosting is literally the best cake I've ever had. My friend got a cake from here for her birthday and I have been obsessed since! Got a cake for my bf's birthday and it was also amazing. This should be the go to for cakes in Austin!!!!!!

Had some guest coming into to town so I ordered the mini Texas cookie pack. Each pack came with 4 cookies and the designs were wonderfully done. These tiny cookies were so cute!!! My only "issue" was that when I was talking to the staff, I asked for the cookies to be wrapped individually, as I was giving them to multiple people, but they weren't. Other than that Hayley's was great and will definitely be ordering from them again!

Decent bakery in south Austin. We got a sugar cookie and some other sweet treats (see pictures). I did not try a cake from here and so cannot comment on these. But, I can't say I was blown away by the items that we got, and would likely go to one of the many other bakeries for these.

Ummmmmm, DANG! stopped in here to beat the heat & kill some wait time for their neighboring Snooze cafe, and felt like I'd stumbled into the alternate dimension Candy Kingdom in the land of Ooo!!! The chocolate chip cookie my son got was tender crisp yet chewy and was devoured in its entirety by that picky 6yo...! I got the tiramisu cupcake which came with a shot of Kahlua to inject into it... what the WHAT?! ...not sure how I made it through this delectable pre-game with room to spare for the waitlisted neighbors...! 10/10 would recommend & will be back... Also saw vegan & GF options in the case for us special dietary needs folks!!

We did our gender reveal cake through Hayley Cakes and Cookies! Best decision ever! They followed the design I wanted and made a delicious cake!! Super easy to work with them and pick up. The cake cut perfectly and we didn't see the frosting color until we pulled the entire piece out which was perfect! I will definitely be ordering from them again!

If you haven't been to this South Austin bakery, you need to stop by and pick up some goods. They have a huge selection of icing covered cookies and cupcakes. They also have brownies, breads, cakes and cinnamon rolls. I have to watch the gluten in my diet and they have a few gluten-free options which I highly recommend. The chocolate chip cookies and cupcakes are excellent and sat well with me. No upset stomach after consuming these items. I've been twice in one week since I found this place by way of making a u-turn on South Lamar. So glad to be a customer here.

Don't have enough good things to say! I ordered a custom set of cookies of my best friends two dogs (a doodle and a vizsla) and they did amazing!! Literally identical to their dogs. (I've attached the dogs for reference)

This was a but of a bitter sweet experience for us. We were driving around Austin looking for a good place to get cupcakes and everywhere we hit beforehand let us down. Hayley's popped up in our search (the 3 store we went to) so we decided to stop in and the store looked amazing. Everything in there looked delicious and we happily paid for these cupcakes. Unfortunately when we actually ate them, they were stale which wad a huge let down cause it was someone's birthday. Maybe we just caught them on the wrong day

Of course I'm going to give Haley's Cakes a 5 star review, what kind of a monster would do anything less? Everything they bake is delectable. Aside from the original sugar cookies that they are so well known for, I really enjoy the soft sugar cookies with buttercream frosting (I actually prefer these to the regular sugar cookies) and the personal cookie cake. You should also try the cinnamon rolls, which do heat up well the next morning :-) The one thing that I actually would knock a star off for is their espresso drinks, or lack thereof. I've been in numerous times and tried to order a drink, and the machine has either been down or turned off for the day. And no, I don't show up 5 minutes before close. Then, when I actually did get to order a salted caramel latte, it tasted like just plain coffee with milk. I think maybe the girl forgot to actually put syrup in it? Anyways, just don't come expecting to get a coffee with your baked good. Come and buy all the baked goods your heart desires and then swing by Starbucks on your way home :-)

Such an array of different designs for sugar cookies. Not only are they beautiful but they taste amazing too! I have tried their other treats as well and have never been disappointed.

These people have to be on something. The cakes are cute but taste wise are not worth it. We ordered a cake for my daughters birthday back in January. Customer service was lacking but I didn't have time to make the cake myself so I went through Hayley. When I went to pick up the first order, I stood at the pick-up counter for 15 minutes before someone acknowledged me, it wasn't even busy in there just a few people looking at the cookie case. The day of the party, we realized that the cake had almost a full inch of icing encasing it! I guess they baked the wrong size and thought to make up for it with extra frosting. Not sure. Photo attached. I wasn't very happy with how it went but I wanted to give them another chance because their cakes are cute and my sons birthday is coming up. He wanted a SpongeBob cake so I submitted a quote on their website. The rude guy (Mason or Manni) kept talking over me when I was trying to explain what we were thinking of. Instead of working with me to create an idea of what we wanted, he just kept telling me what he wanted to do. When I mentioned that we also needed to do cupcakes and cookies, he told me that we needed to submit a new quote through the website and that he couldn't help me any further. We had actually got disconnected earlier in the call and he didn't even try to reach back out. I had to call back twice to get through and then they had to track him down. Def not interested in taking our order but he did because it's his job. Submitted the new quote and played phone tag with these people for a full day and a half. Finally got to talk to Mason again this morning and he sent over the quote. Almost $800! I just about dropped dead. $250.00 for delivery??? Less than 10 miles? The cupcakes, cookies and cake we got for my daughter less than 3 months ago together all cost $223.00... the rude customer service, the price gouging, this place is so out of touch with their customers it's sad. If you're going to charge me an arm and a leg, you'd think the cake would taste edible! Nope, chocolate was bitter and frosting was too sweet. Do some reflecting Hayley! Your current team will drag you down. From one patissiere to another, good luck. I will just take a day off of work and do it myself.

Good cookies but to not be able to write happy birthday on it day of, not ideal. I feel like this is a simple ask, still good service and good cookies

Ordered a cake for our daughters first birthday. Called and described what we wanted as well as gave a picture of the cake we wanted saying "exactly like this one." On the online form there is a space for base color. We thought that meant the base the cake came on, not the "Dominant" cake color. Needless to say the base wasn't gold the cake was. Not pink as it was described over the phone and the picture provided. $125 down the drain for a cake that H‑E‑B pulled off in 45 min and looked just like the picture aside from the shape that this terrible business barely pulled off anyway. Could of given us a refund and gotten some business in the future.

I have been wanting to try Hayley Cakes since we moved to TX over 2 years ago. When we decided to take a last minute trip to Austin, I told my boyfriend that we had to stop and buy a smorgasbord of treats to try. The shop: It is as cute as it looks in photos, I wanted to buy all the things. I limited myself to a few treats & some stickers. Treats: - Strawberry Cakepop was melt in your mouth delicious! I don't like most cake pops, but this one I would eat over and over and over again. - The sugar cookies. We got some mini chocolate ones that were okay, not a strong enough chocolate flavor my taste but still good cookies. Also got a standard size vanilla one. It is so soft and delicious! - Almond cupcake was devine. The almond flavor was the prefect amount and although I don't usually love buttercream, this had a lovely flavor and complimented the cake so well. And did I mention how moist it was even when I ate it 2 days later! - The brookie: It was a little on the dry side, but still tasted good, and to be fair we didn't it for 2 days because we had a lot of sweets to get through. lol. - THE CINNAMON ROLL!!! Trust me, just get it! I love cinnamon rolls and have a hard time saying no to them but I actually wasn't going to get one because there were so many other treats to try. My boyfriend insisted because he knew I would regret it. He doesn't like cinnamon rolls, and is asking if we can go back to get more (we like 5 hours away). He ate more of it than I did and said it was the BEST thing ever. We ate it the next morning, and popping it into the microwave for like 10-15 seconds made it so soft & gooey. DO NOT SKIP THE CINNAMON ROLL!!! Do not hesitate to stop by one of their 3 locations and try a few treats (which are delicious even a few days later). Will be a must-stop every time we go to Austin.

$4.50 apiece. I can understand to buy one, but when u buy just 4 and it charges $18. Wow! It should be like $10. Can u image if u buy a dozen? Whistling. $54! Thumb down the prices. After the shift ends, those cookies are free to take home for employees or trash it. My friend used to work there and told me the truth.

I live in Atlanta, however I wanted to order a couple of cakes for my daughter's graduation from UT. I was going to be in Austin a couple of weeks prior to graduation, so I pulled together a list of a few bakeries in Austin. Hayley's Cakes was the 2nd (and final!) bakery we visited. We were immediately met with a wonderful aroma of yumminess, a whimsical interior, beautiful looking treats, and a really pleasant and helpful staff. We tried a piece of cookie bar/cake just to be sure it would taste ok. Let me tell you, it was incredible!! My daughter and I were SOLD! So, we ordered a cookie cake AND a 6 inch 'regular' cake. Both cakes were AMAZING!! Like, seriously moist and yummy. So good that we bought to-go containers just to take additional slices home! And the decorations we chose/designed were executed flawlessly. Even better than we had imagined, to be honest. My only disappointment is that we only discovered Hayley's Cakes after 4 years!! Thankfully, my daughter will be in Austin for another year for grad school. So, I get to add Hayley's to my list of 'must visits' each time I'm in Austin for the next year! HIGHLY recommend!!!

They have been making birthday cakes for my family for years. Truly beautiful and creative. Not only are the cakes good, but the cookies are top notch - nice, thick, soft and chewy, but hold up on a skewer in the cake. When we picked up the most recent cake, we each ordered a latte, which was great! And the people are really great to work with. We are excited that they will be opening a second location closer to our home.

I can't believe this is the first time I'm visiting but I've really been missing out - well, no longer! I was craving sugar and Hayley was the closest spot still open. How lucky! The store is so cute so I wish I could've sat in and admired it more - one day! The girl behind the counter was doing an excellent job of maintaining calmness and friendliness while being efficient on a busy day leading up to a holiday weekend. The cookies are decorated so creative, adorable and attractive. I opted for a gluten-free cupcake - and honestly, I'm not even a cupcake fan (I know), but this one was so incredible. It was moist, delicious and the frosting, which I usually wipe out, was actually flavorful! They use almond flour for the gluten free option and it was baked to perfection. You know what else is worth mentioning -- the really sturdy box it comes in! It didn't shake or mess up the top while driving back home with it because there's a cupcake holder that locks it in place. They've thought of everything! I'm impressed, needless to say.

They prepared the most gorgeous personalized cookie cake for my daughter's birthday with 48 hours notice. It was enormous, a good value, and delicious.

I receive these cookies once a week and have always begged the person that gives me them to tell me where they are from, now that he finally has and I am excited to rave about the cookies I have fallen DEEPLY in love with. I have always liked cookies but these cookies have made me passionate about cookies. Do yourself a favor and go grab one of their chocolate chip cookie cake cookies. Oh, my god they're literally lethal. I wish I took pictures of all the cookies I have received the past 4 months but they do not live for long once they're in my possession.

I love this place. I have ordered from them a few times. But this last order was a bit of a disappointment. I got the individual cookie cakes with the graduate design. They were really thick and dry, and the frosting design was a bit sloppy in comparison to their usual work. When I went to pick up my order, the selection of Christmas cookies in the store were absolutely adorable. I will order cookies again but not the cookie cakes.

We need a show stopper for a neighborhood spice girls party and I looked up custom cakes in austin - saw that Hayley cakes had good reviews and we were NOT disappointed. The cookie cake itself was HUGE! It said it served up to 20 people but legitimately this cake could have fed 40 easily. It was a delicious, not dry chocolate chip cookie base with an absolutely perfect layer of frosting (decorated perfectly). I would 1000% recommend Hayley Cakes for all your local sweet treats!

First, these cookies are incredibly good. I've never been a big fan of sugar cookies until I had a Hayley cookie. They are just incredible. Now let's talk about the decorations. I wanted cookies as good-bye gifts for my daughter's engagement party. Half of the cookies I ordered were Welcome to Austin cookies, and the other cookies I requested a custom design as the Scottish flag. They were perfect, and my daughter's future in-laws were so touched (she's marrying a Scot). The blue was the perfect color of the flag, and the design was perfectly executed. I just love this bakery.

Not surprised. Based on the reviews I should have known not to go here. Service was terrible. Cookies look okay, but are all the same flavor.

In the past we've order all my families celebration cakes and cookies from here. We've had good and bad, dry and dense. I went in yesterday to inquire about another celebration cake and cookies and bought a cookies and cream cupcake to go. Paid $5 for a hard cupcake. No matter how cute their items are I will not be returning. Not worth the gamble.

Ordered a custom cake which fell very short of its value. The cake was dry, dense and nearly flavorless. Reached out to support but they complete blew me off. Would still have supported this business for other small desserts had support's response been remotely professional. Overall super disappointed with the product and service.

My stepson is going through a rubix cube phase so we wanted to get him a rubix cake for his bday. The whole process was super confusing, I filled out the online form per the instruction of one of the employees. I received a message back right away to use one of their stock "sweet 16" cakes because it had a rubix cube cookie and to just clearly state what I wanted as decor. I did that and had 2 or 3 calls from their "design" team because they were so confused why the sweet 16 cake was there. Same but I was following the instructions of their employees. So we cleared it up and I asked for a rubix cube cookie and design along the sides of the single tier. Fast forward to when my husband went to pick it up...this is what we got. For $150??? I could have gotten a better designed cake from H‑E‑B. The writing looks insane, it's not even centered and the sizing is so bizarre. The cube on the cookie - I don't even know what you would call that. The design on the sides were also a joke. Their website and instagram shows some gorgeous cakes but I received this monstrosity. Unfortunately I don't recommend. I really just want to know if Hayley Cakes would feature a picture of this cake? I'm not doubting they have made beautiful cakes but clearly whoever created this literally couldn't care less.

Fun and festive cupcakes and cookies! I loved all the designs of each of the cupcakes. They were all decorated differently to match the theme of the season, Halloween. As well the flavors of the cake and icing marry well together. I look forward to seeing what they come up with for the next seasons. If you want a fun treat to surprise someone, this is a great place to stop into. I do advise ordering ahead because they were swamped when I stopped by.

Simply delish. I got one of every cupcake that sounded good for my birthday (and, then I added a few cookies and bars). Almond wedding cake was my favorite cupcake, hands down. My kid loved the Tiramisu. Other kid loved Strawberry. Overall, solid sweet frosting to moist cake ratio. If there was any room for improvement, it would be for a slightly more moist cake on the Better Than A Boyfriend, but it is all in my belly, so there you have it. I read mixed reviews so I braced myself for disappointment, but I am really happy to have this fantastic bakery in our community. The cookie designs were so pretty - I almost didn't want to eat them - Almost. High marks for the snickerdoodle. And, thanks to the other reviewers for mentioning the cinnamon roll. Sigh... best cinnamon roll I've ever tried. Coffee machine was down, so I hope to be able to try a latte on my next visit. Thanks for satisfying my sweet tooth.

Like others, the cake tasted and looked great, but the customer service was just garbage. I ordered a naked cake with flowers which i brought to the bakery 2 days in advance. This was noted on my order. They said I'd get the bouquets back when they were done. When it came time to pick up, I came 2 hours after it should have been ready yet they hadn't even iced it. They gave it to me without flowers, then couldn't locate the flowers, and treated me rudely when i asked for what i ordered. They magically located the flowers but didn't give me the big bouquet that should've been left over. Very weird and unprofessional.

The cookies here are beautifully decorated and taste absolutely amazing! They are always very fresh and the service is wonderful!

Ive used this place a number of times (for a bridal shower, gender reveal, and my baby shower) and I've never had a bad experience. This last time they had the rudest custom service unwilling to accommodate me for the missed pick up. Yes, I missed the time I scheduled to come but things come up and it was complete out of my control and unintentiona. I did nit request a full refund I knew that would be silly since it was my fault. What I was requesting was some kind of discount or accommodation for my upcoming order since I planned to use them again. The lady on the phone was telling me how they're open 12 hours and basically making me feel like oh well you should've came. And offered me to freeze the ones I bought for the next shower. I will never use their service again after being treated that way. Long story short the customer service is trash.

I was gifted some beautiful sugar cookies with the cutest designs from here and I was so impressed that I immediately looked up the place and it was here! I'm normally not a huge fan of these decorated sugar cookies because they typically aren't soft and the icing is like a rock -- but not these!! These cookies were soo cute, soooo delicious, and the texture was amazing, even after they sat for a few days. 10/10 I will be getting these again!!

Every year, for my birthday, I want a Hayley Cake's cake. They are so cute, and I love the flavor "Better than a Boyfriend." Cutest store with tons of decorated cookies and cupcakes. Never disappoints!