Tori P.
Yelp
Abridged version- If you want to have a dining experience where the staff's behavior is appalling and the food portions are minuscule, this is the spot for you!
We dined at Her Name on a Saturday night for my birthday celebration and upon arrival our table was not ready. Understanding of that, we were happy to wait in the lounge while the table was being prepared. We sat in one of the booths where our less than friendly cocktail waitress served us a round of drinks. When asked a question about one of the options, she snipped her reply to me as if my inquiry about the sweetness of the cocktail was such a burden to her. Mind you, the place was completely empty at this point, and her haughty attitude towards us was that of total impatience and annoyance.
We were seated approximately 40 minutes late, but did have a delicious meal, the only highlight. The experience was dampened yet again by the conversation overheard between the hostesses regarding our appearance, essentially slut shaming us. We were sitting right next to the host stand, so everything they said was in earshot. Revolting to say the least.
Less than 2 hours after being seated, we were approached by one of the managers, Chris, informing us that we needed to pay the bill because they had another reservation waiting for the table. As a gesture for the inconvenience, he would take us back to the lounge and would comp a round of cocktails or a bottle of champagne for us.
We returned to the lounge where we asked our previous charming waitress for a round of espresso shots, because we were booted from our table before dessert. Of course, we informed her that we would have no problem paying for that separate from the free round we were promised. In her same snarky manner, she informed us that it was "absolutely impossible" for her to bring us espresso because the bar did not have an espresso machine and she would have to "go all the way upstairs and carry 7 shots down for us". Additionally, she was only "authorized" to bring us a bottle of Cava or a round of cocktails after we requested the same bottle of champagne we were having at dinner. The price difference between the two bottles was $12 and again we informed her that we would pay the difference.
Rather than handling the matter in a diplomatic way or simply bringing her manager over to help solve the issue, she erupted on our table, literally screaming that she had provided "impeccable service" to us earlier and that our requests were "out of the question". The manager came back over and was able to solve the issue, but only after she verbally attacked one of my friends, saying that he had an "attitude", pointing at him up and down yelling that he "needed to take it down". Her behavior was actually comical, watching her implode and stomp away.
Not 20 minutes after receiving our drinks, the manager, Chris, returned again, saying we would have to leave the table that he had brought us to, gloating to me that he "sold this table on Monday for $3000." As if he had done us such a huge favor by sitting us there.
All of this long-winded review to say that they have some real talents in the kitchen, but the level of unprofessionalism and pretentiousness on behalf of the staff was like nothing I have ever experienced.