Jarrod G.
Yelp
Disappointing Service Experience Overshadows the Delicious Food at Hermosa Brewing Co.
My recent visit to Hermosa Brewing Co. left me conflicted due to a stark contrast between the flavorsome food and the overwhelmingly poor service. While the food was undeniably delicious, the pushy and manipulative behavior of the server when it came to tipping made it clear that they did not deserve a gratuity.
Let's start with the positive aspect: the food. Hermosa Brewing Co. offers a culinary experience that truly tantalizes the taste buds. The menu boasts a variety of delectable dishes, expertly prepared and bursting with flavor. From the appetizers to the main courses, each item demonstrated the culinary team's skill and creativity. The flavors were rich, the presentation was visually appealing, and the quality of the food was commendable.
Regrettably, the service I encountered was far from satisfactory and marred the overall experience. From the moment I arrived, it was evident that the server lacked basic hospitality skills. They appeared disinterested and inattentive, making it difficult to get their attention when needed. It took an unreasonably long time to place my order and receive any sort of service.
However, the most egregious part of the service occurred at the end of my meal. As I was finishing up, the server, with an evident lack of tact, aggressively thrust a tablet with tipping suggestions into my face, expecting a gratuity. This manipulative and intrusive behavior was beyond unprofessional. It created an uncomfortable and awkward atmosphere, leaving me feeling coerced into leaving a tip, despite the fact that the server had not earned it.
The server's performance throughout the meal did not merit a gratuity. Their disinterested demeanor, lack of attentiveness, and pushy tactics when it came to tipping were all indicative of a server who did not genuinely care about providing a positive dining experience. Tipping should be a reflection of exceptional service, which was sorely lacking in this case.
In conclusion, my visit to Hermosa Brewing Co. left me torn between the flavorsome food and the deeply disappointing service. The exceptional quality of the food was overshadowed by the server's poor performance and their manipulative approach to tipping. It is disheartening to encounter such unprofessional behavior in a hospitality establishment. I sincerely hope that Hermosa Brewing Co. addresses these service issues promptly and ensures that future customers can enjoy their meals without feeling coerced into leaving a tip for undeserving servers.