Vincent Kim
Google
This place seriously needs to train its staff on basic courtesy and professionalism. I will not be returning, and I absolutely would not recommend this place to anyone under any circumstances.
Returning to LA for vacation felt like coming home. As a military service member, time off is rare, and I was genuinely excited to enjoy the little things, like visiting a popular boba shop I’d heard so much about. But instead of a warm welcome or decent service, I left feeling small, hurt, and invisible.
I visited on June 29th between 4 and 5 PM. The cashier on duty, a woman in a black t-shirt, was noticeably cold from the start. I saw her deliver drinks to other customers with a smile and a warm tone. When my order was ready, she barely spoke, her voice curt and irritated, and she pointed with her chin toward my drink, as if to say, “Go get it yourself.” I wasn’t expecting her to bring it to me I was ready to pick it up myself but that gesture felt deeply disrespectful, like I didn’t matter.
It might seem minor to some, but in that moment, I felt singled out. I couldn’t help but wonder Was it my appearance? Something else? All I know is I didn’t feel like a valued customer or even a human being worthy of basic kindness. I tried to consider that she might be having a bad day, but it was clear she treated other customers with a completely different attitude and tone.
The drink itself was unremarkable, but honestly, the taste didn’t matter. What stung was being made to feel like my presence was a burden. That feeling lingers. I wear a uniform to serve a country and people I believe in, so being treated this way in my hometown made me question that belief, even if just for a moment.
Maybe it wasn’t intentional, but I believe small interactions reflect deeper values. I left that shop feeling unseen and unwelcome a feeling no one should experience, especially in a place meant to serve the public.
I hope this shop reflects on how a single moment of coldness can impact someone. I truly hope this was a one off, but I wouldn’t wish this experience on anyone else.