Sydney A.
Yelp
I see why this place only has three and a half stars. First of all, the attitudes of the employees are horrible here, at least the bartender that I spoke with.
I went whenever the Simpsons event was happening. Upon entering the bar and restaurant interior, I noticed there was a sign that said there would be a 20% auto gratuity added to the entire check. After I was seated, I waited a while for the server to come out, they never did. I ended up going up to the bar and asking evidently, you had to order your drink, no matter what it is (even a soda, which is what I was going to order) from the bartender. Also, food had to be ordered from the bartender. I was puzzles because I was wondering what the 20% gratuity was for. I had to approach the bar from my seat to order the drink, wait for it, and then sit back down. Then I had to get back up and order food, and sit back down. If I needed a refill, I would have to get out of my chair and go to the bar again.
Gratuity is for service provided. If I'm having to do all of the light work, then what is a gratuity for? It sounds like extra money for the bartenders.
I tried expressing my sentiment to the bartender, and she seemed very unempathetic and very understanding for the most part. She basically said the whole, "it's not my fault" thing, without any apology or sympathy. She is an employee of the establishment, so even though it is not personally her fault why this idiotic rule is in place, it would not be outside at the realm of what's considered acceptable for her to apologize as a representative of the establishment for this, even though it is not personally her fault, of course.
Add on this that the prices were extremely expensive in my opinion ($8 for an à la carte basic smallish burger that they are making en masse - it's because the person I went with ordered and it came out in about 2 minutes, burgers take longer than 2 minutes to cook), the TVs playing closed caption Simpsons episodes along with the cute little posters up or nothing near close enough to salvage my utterly soiled experience here.
Move along, folks. This place will take your money (and a lot of it), not feel bad about it, and not even act like they care.
Crossposted on Google Reviews.