Kelly H.
Yelp
We have given this location several attempts and we really want to like it. The food tastes great and the staff is awesome but the management/owner has some areas of opportunity. We noted toward the end of last year to the beginning of 2024 that the front table and chair sets were replaced with second hand booths.The trouble is that they are cracked and covered in old serving napkins. At first and seconds glance they are at best, faded and look dilapidated. We have asked them several times, over the last 4 months, if they are planning on getting them reupholstered, and have been told several times it is in the works. Sadly, they are still really bad. Most recently, I went to lunch with 3 friends and had a terrible, "upsell" experience. Two of the party ordered burgers and were recommended, by the server, to upgrade to a side of mac and cheese, "for only $3." The server showed them all the Mac options and stated how well known they were for this item. What we weren't informed of, is that not all Mac were the same. Needless to say, at the end of the meal each were charged a $13 "up charge" rather than only $3. When we asked the manager they shared this was a, "common complaint and several people were upset by not knowing that not all macaroni dishes were the same cost." They explained the owner was aware of the issue and elected to not have their staff proactively share the cost discrepancy and the difference would not be waived. It feels as though, although this location has good food, they cut costs and offer some odd sales practices that will be keeping us from dining there any time again soon. Again, we really really wanted to like the place but with the high price points, outdated benches and now what felt like a lack of up front communication, I think we are going to take a break. Hopefully, the east side location is getting a little more attention. FYI, the manager and chef are epic, the issue lies with the waitress's positioning and the owner's policies.