E. A.
Yelp
Two friends and I went to Driftwood Tasting Room and asked to do a wine tasting. The only employee there, Antonio, said the tasting would be $8 for four tastings. The menu had a long list of beer, mead, and cider as well as wine. We asked if we could mix and match the tastings between these drinks, and the employee said yes. We then asked, several times, if this would still be $8 for the tasting. He again said yes. When we went to pay, we discovered that our bill came out to more than twice that amount. Apparently, the tasting was not $8. He told my friends that we received full pours, and that's why it was more. Here's the thing, WE DIDNT ASK FOR FULL POURS; we asked for a tasting. The employee took it upon himself to give us the full pours, which we did not ask for and shouldn't have had to pay for. We left upset and confused as to what happened. One of my friends went back into the establishment to discuss a refund. We didn't want to all three go in and cause a scene, since the man was kind to us, we just wanted to remedy the situation. Apparently, he reexplained the full pours THAT WE DIDNT ASK FOR and then offered my friend $10 out of his pocket. She felt guilty about this and didn't ask for compensation for the other two of us that did a tasting. I repeat, tasting and not full pour. I'm not sure why he would offer us his own money instead of trying to correct the problem initially. Maybe he knew he was wrong? Or maybe he just wanted us to go away and not complain? I really don't know why he would do that. We discussed it more and felt upset about the whole situation and how it was awkwardly handled. It was a damper on what was supposed to be a nice day out. I decided to contact management through the Driftwood Tasting Room's Facebook page the next day to see if we could be fully refunded for the employee's mistake. I explained everything to the manager, Lindsey Pierce, who, of course defended the employee. I understand this, and I have nothing against the employee, but a mistake was made and I wanted it corrected. I didn't mention the $10, since it went to my friend who spoke to the employee. Apparently, this gave the manager reason to believe that I was lying. She said that my friends could contact her for a refund and I could get one after I returned the $10 cash, which I didn't even get, but ok. I mentioned how she was treating me like I was lying and like I was a criminal for complaining about what happened. Lindsey Pierce then THREATENED to take me to SMALL CLAIMS COURT for SLANDER for writing this negative review. All I tried to do was express my dissatisfaction and try to get a refund, and the manager treated me so impolitely and with such disrespect. I would never want to go to a place where the management treats a customer so rudely. There are better places down the road where the servers charge you what you expect to be charged and the managers are polite and genuinely care about your experience at the winery. I'd avoid this place at all costs simply because of how the management treated me when I tried to explain what happened.