Hilton Chicago/Magnificent Mile Suites

We like to stay with Hilton whenever we travel and although this isn’t the nicest or most luxurious it does come with its perks. Its location is great, it’s located in a very safe and walkable area, close to several bus stops, good restaurants and magnificent mile. The rooms are clean, the beds are super comfortable and the staff is very kind. I also liked that the room came with a mini fridge. The main downside is that it doesn’t have room service or a restaurant or mini store downstairs. But I did see that in January they will be opening an Australian cafe. That’s definitely going to be a great and much needed addition!

I have been looking for a hotel to stay in when I have appointments at Northwestern. I have FINALLY found that home away from home! (6 years of staying at other places, once). The rooms were clean. The staff was above and beyond helpful and friendly! The location was perfect, nearby shopping and restaurants in every direction. I will be choosing this hotel from now on!!!

There was good and there was not so good. ||The good - convenient location right downtown on the magnificent mile. Valet and bellhops were outstanding.||The bad - room was older, needs updating for sure. Room was hot and stuffy when we got there so turned down the a/c. After unpacking and going down to get dinner and returning to the room, it was still stuffy and hot. The a/c was not working. Proceeded to open windows and messaged front desk. They told us that the hotel shuts the a/c off when the city is below certain temperature. So if you like your room hot and sweaty, then this is for you. If you like to control your room temperature, especially for the money you spent on the room, then find another hotel. We had to sleep with the windows open and of course, being right in the middle of Chicago, ambulances, cars, etc kept us all up every night. Never so glad to leave a hotel. Also, the extra spent to get a lake view is hardly that. Saw part of the lake and then tops of old buildings with trash everywhere, not a great view so get a city view

The only good part was the lake view in the room. Parking was $55 a night which was fine at first because they said it allowed in/out privileges. That never worked for me. I kept having to pay for parking in the garage which then became an issue because parking can be $20-60 bucks. Told the hotel and they stated they were unsure of why I was getting the error and was nothing that could be done. Most hotel breakfast is complementary, this place is $21 per adult and I believe $11 for children. The food was no different than other hotels buffet. Although they kept fresh food at the buffet, the plates and silverware were very dirty, some even having stains. The outlets in the rooms kitchenette did not work and neither did the fridge. We had to put the microwave in the bathroom on the counter to warm our food back up. The water pressure in the shower was horrible, although the water stayed hot, you had to be standing directly under it to properly rinse off. Overall I’d probably not stay at this hotel again but my Chicago trip was still nice despite hotel issues.

Just wanted to thank Mr. Filatre and all the staff at The Hilton Chicago Suites for making our stay such a lovely one. My sister in law and I brought our sons to Chicago for the first time as a final summer break vacation. The location is great if you want to be close to the riverwalk but not too close (it was lollapalooza week and we didn't want to be too close to the park or the noise). The staff at the Hilton Suites went above and beyond, remember our names and making the stay such a special one. The surprised us with a lovely upgrade. The rooms are spacious, very clean, updated and had a lovely view of the water. It was nice having a microwave and refrigerator in the room to heat up leftovers. The club breakfast is amazing, great selection of hot and cold items and very kind wait staff. It made for a great start to each day before we went out to explore the city. They made fantastic recommendations to enjoy the pier and several other outings we would otherwise not have done. We found out it was Mr Filatre's last week before his retirement. Thank you for making our stay such a fantastic one. Would recommend this hotel and would stay here again.

I stayed at this hotel 2/15 - 2/16/25. The room was incredibly noisy. I spoke to Carmen at the front desk at 1 am and she was too busy to address the issue completely. I called again 1 hour later and security said there was no noise. Why would I be calling in the middle of the night? This seems to be a party hangout place so would suggest staying elsewhere. Stay are unhelpful. Overall the rooms are dated, bed sheets like sand paper and microwave oven sitting on the floor. I had switched to Hilton properties thus year but will go back to Marriott.

Had an issue at first, but Alicia and Nadia at the front desk were super nice and helpful. The new restaurant next door is really great. They have their own coffee roaster, give free refills on drip, and do some great cappuccinos. Go for the artichoke "soup" (more like a bisque / puree), or the zucchini fritters (for brunch).

After her home had sustained damage, my 80 something year old friend was placed in this hotel by her insurance company. After agreeing to multiple weekly extensions for 6 weeks, the hotel informed her that they were not agreeing to honor the insurance company's request to extend her stay. No reason was given to my friend or to me. The hotel gave their "guest" 3 hours to vacate her room. My friend is elderly, and her health is compromised. She would not have been able to move herself, and certainly couldn't do so in a 3 hour time frame. What kind of place does this to a "guest", let alone a senior with with health issues.

Bryan, Josh and the entire staff of both the hotel and the Chapel Street Cafe made this trip amazing. The entire staff prove that customer service and care is still I've and well in the hospitality industry. Thank you all for making this a much better holiday.

Im giving 3 starts because i wasn't grossed out about being there but it need big improvement. We stayed overnight for a birthday celebration. House keeping was lacking, no extra paper towels and shower walls had brown stuff that easy to wipe so it should have been cleaned off, shower need update. Sleeper sofa was old.

Nice rooms with reasonable rates. We stayed in a Superior Suite on the 25th floor with views of Lake Michigan. There was a sofa bed in the separate living room, which is a nice layout when traveling with a child. The room was clean. The indoor pool on the top floor was cool. If the weather is decent, there are many good restaurants within walking distance. We had good service with valet and overall a good stay.

Visited the Hilton Recently on the Manificent Mile. The room was comfortable and well appointed. The TV was large, but 1990 called and wanted its remote control back. The view from the room was nice. We got to watch people grill and have dinner across the way on their balcony, but we could also see Lake Michigan. The small refrigerator worked and kept our water bottles cold. We didn't use the microwave or coffee maker. The elevators require you to swipe your room key BEFORE selecting a guest floor. But you can always go to the lobby with no room key. This fooled just about everyone we came into contact with. I wonder if all the Chicago hotels have that requirement. The bed was comfortable. The shower water was hot immediately and stayed hot throughout my showers. The bathroom is getting dated, and some of the light fixtures didn't work. The light switches on the walls in the room also didn't work, so we had to manually turn on/off each lamp in the room. The air conditioner blew cold air on request. The parking was $89/per night, so we parked in a nearby location for half that price. Seriously Hilton, stop gouging on parking. The couple in the neighboring room had a loud verbal altercation, but it occurred when we were leaving, so it didn't bother us for very long. Overall, we enjoyed our stay.

Not a fan of this place, it is dirty, they definitely need upgrades. It is cheap but that is the reason for the low cost. They have a Starbucks on the premises no restaurant. The hotel is adjacent to a sushi place that has OK reviews. I don't come to Chicago on a regular basis I so it will be OK for two more nights.

I'm only giving this hotel 3 stars because of their amazing staff. Yes, the location is convenient to the magnificent mile of shops and navy pier is within walking distance. The hotel while it is clean plus has the added benefit of a enclosed rooftop pool 6 am - 10 pm. It is old and dated. The decor is from the 1970s. Plus this is a Hilton Grand Vacation stay hotel. There is nothing grand about it! They don't even have a proper breakfast buffet or a lounge bar or room service dining options. I've been to plenty of Hiltons over the years. This however is not one of their Crown Jewels. Plenty of other options in Chicago!

We had two suites for my birthday on the 24th floor. The price was pretty great, we paid $950 for two suites for two nights. The suites were nice. The sofa beds need updating, the bathroom faucets in 2404 need tightening, and the power ports on the left side of the bed in 2404 don't work. We weren't able to use the pool because it was packed with kids. It's a small pool and no hot tub. But the view is pretty great. The key cards worked sporadically for both the rooms and the elevators. One of my friends couldn't get in because her key wouldn't work and had to wait 30 minutes in the hallway for the rest of us to let her in. The backup of cars in the front of the property on Mies van der Rohe needs to be addressed. The honking was incessant even heard on the 24th floor. Some cars were left in the middle of the road with flashers on and no one in them, blocking actual traffic and taxis. Valet should deal with this issue when it happens. Check out the liquor store across the street, Deleware Food & Liquor. GREAT selection of wines and booze and they have cold soda and food. A little pricy, but so is everything in Streeterville.

Very nice Hilton walking distance from the river. Lots of restaurants and stores in walking distance. Nice restaurant for breakfast but would recommend going out for dinner. Fast elevator even though there are a lot of floors.

We stayed here for the Festival of Lights weekend, right before Thanksgiving...we stayed two nights with our kids. On Sunday, we had no water in our room. Didn't think much of it...just went to bed after dinner. On Monday, we woke up and still had no water. When I asked the front desk if they were aware of a water issue with our particular room, the receptionist alerted me that all the lower floors were without water -- in a very matter of fact tone. They offered no solution. Tough to stay with a family of 6 and not have water in your room for over half of your stay. Put a damper on the experience for us.

This hotel reminds me a lot of the Hilton in SF Union Square -- obvious older infrastructure. Pros: great service staff -- everyone encountered were great! Quiet. Convenient sundry shop on the lobby. Awesome heated pool with abundant clean towels and multiple exercise rooms. FAST elevators with key card access. Good water pressure. Major thank you to the staff for treating my partner right when he needed to use the business center for hours -- they showed him so much hospitality that their kindness raises the review one star alone. Cons: older infrastructure. The bathroom was renovated but the sink was so high that my child needed me to turn on the sink every time it was needed. The toilet was SLOW running and I eventually had to call maintenance to plunge to get it going again. The cabinets were not built to accommodate both microwave and mini fridge so the fridge oddly sat by the doorway. The bar sink was meant for basketball players. I ain't no shrimp yet the counter sat way too high. The other side of being in a quiet part of town, it was not convenient to public transit or stores. Uber was essential to getting around. It took generally 10 mins to walk to anything you would want to eat or buy stuff. While the stay was tolerable, we will look elsewhere on our next trip due to the price we paid.

Nothing really special with the hotel. I was here for a work trip. It's on a real quiet street there is a bootleg Starbucks in the lobby but the lady was so slow I couldn't even order cause my Uber came. I wouldn't pick this place if I were visiting Chicago.

I love this Hilton: location is perfect for a long weekend in Chicago, it is near all major stores and near great restaurants. I also love it because it is super quiet for its location. It loses a full star because the parking situation is absolutely ridiculous. You have to purchase a spot in advance, then scan a QR code in order to enter the parking lot. It is ridiculous!

I'm a Chicago local. Chose this hotel for a quick staycation and overall it was just okay. Of course, the hotel is located in heart of downtowns lakeshore area, which is what you're paying for. However, for me the rates don't stand up to the look and feel of their outdated rooms. Mildly put they are definitely due for remodeling. My room was outdated, had a huge hole behind the toilet, and the shower tiles were on their last leg.

Rooms and staff were good. When we stayed there in June, the breakfast was terrible so we did not eat the breakfast this time. Not worth $25 each. Using Hilton Honors points for the stay is nothing but a scam. I was passed to 5 different agents and talked with them for over an hour, but no help or explanations were given. They just wanted to pass me to another agent. I used 70000 points with no points being used to lower my bill although it said it did on the bill. $257 was the rate for my stay and it is shown as the rate for the same days for the next week, and for Thanksgiving and for Christmas. Don't stay here and use hilton honors points as it is a scam.

Hello, I stayed here for the Notre Dame game. When we got back at midnight and valeted the car, we went up to our rooms and went to bed. In between midnight and 5 AM someone broke into our room and stole $1250 out of my wallet while I was sleeping. Hilton is doing nothing about this situation, other than to say all of their key cards were accounted for. This Hotel will not return E mails or calls. I would definitely not stay at this hotel, It is not safe. B from Los Angeles

I really enjoyed my stay at this hotel. The location is perfect if you plan to explore the Magnificent Mile (Michigan Ave). Shopping is right around the corner and the hotel is RIGHT across the street from the John Hancock building and the Water Tower, which is a shopping mall. When I planned my trip, I found a few places that I wanted to visit beforehand (on Yelp). To my surprise, this hotel was about 25 feet from the Signature Room @ 95th. Which is inside of the John Hancock building. The 360 sky deck is also located inside of the John Hancock building .....I'll do a separate review on those places... Anyhow, back to the Hotel. When booking this hotel, you have the option for a city view or a lakefront view. I chose the lakefront view and ended up with a room on the 26th floor which overlooked Lake Michigan, the view was beautiful. I had a suite which had a desk, small kitchenette, a sofa/bed, tv and sitting area. The bedroom had a tv as well as a vanity which was perfect for all of my products and hair tools. The bathroom was nice and roomy and the rain shower was the perfect treat after running around downtown Chicago all day. Overall the hotel met and exceeded my expectations. I almost cancelled my reservation at the last minute and was actually searching for another hotel due to the reviews on Yelp. I'm so glad that I didn't. Check in was a breeze, but I wasn't able to check in until 3:00, which is the posted check in time but most of the time you can get into your room a little early. Darnita helped me at check in and out and she was helpful as well as pleasant! The only thing that I was disappointed about was the fact that all of the amenities were closed, due to COVID. The coffee shop, the bar, the fitness center, the roof top pool as well as room service. When I came in from the Signature room I had planned to order room service because I didn't eat there, just had drinks but I was quickly notified by the front desk that everything was closed due to COVID. I ended up getting a bag of chips from the front desk because it was to late to get back out...... everything you look for in a hotel was not accessible. I get it but the work is 80% open at this point.

My visit was pleasant and welcoming kudos to the front desk staff for the professionalism and courtesy and an extra special thanks to Daphne who took special care of me. The room was clean but the temperature I struggled adjusting. I was surprise the TV's aren't updated as far as being able to access Netflix and other apps, other than that my stay was great.

We just got back from a stay at this Hilton and would stay there again. The good: Great, great location. Very close to a ton of stuff. Clean rooms and public areas. Friendly staff. Digital room keys work pretty well. Complimentary water bottles at the front desk and coffee in the lobby. Good price - especially for the nice area. The bad: Uncomfortable pillows. 2 of our 4 nights featured a strange, low, whirring sound and made it hard to sleep. The bedroom TV couldn't connect to anything about 50% of the time.

Pilar I just wanted to take a minute to write and say Thank you for helping us save our reservations at the Hilton and for helping my guests with an amazing AHR experience. You efforts were above and beyond. My only regret is that the AHR event was so busy that I didn't have time to come by and personally Thank you. You are an angel! I will recommend you and the hotel to all of my friends and business associates. I am in your debt. If there's anyway I can be of service with a post, rating, or referral please let me know. All the best

The suite size is quite good. In order to be eco friendly, the rooms are not clean clean unless you stay is over 5 days but you can request that it is clean sooner.

Located in the heart of downtown Chicago, Hilton Chicago/Magnificent Mile Suites offers stunning lakefront views and top-notch amenities. This all-suite hotel features spacious accommodations with modern amenities like a top-floor indoor pool and a 24-hour fitness center. Enjoy the ideal location near Navy Pier and Millennium Park, and steps away from incredible shopping and dining options on Michigan Avenue. Experience exceptional service and a comfortable stay at Hilton Chicago/Magnificent Mile Suites. Highly recommended!

Shower floor was super slick. Bathroom faucet was dripping. There was hair on the ceiling in the bathroom. The room was nice and comfortable.

The rooms are great, and the view is beautiful. Also great location. The only reason for the 2 stars is their service. Staff is absolutely terrible and rude, not one nice person there. This Hilton should really invest in appropriate staff recruitment and training.

This is a Homewood not a "Hilton"! So disappointed! Outdated & ugly. No working fridge, dark & uninviting. Can't believe I waisted my points on this,

Not posting any pictures there are plenty on their website I will say this is a nice hotel for its age. It is an wonderful location near everything within walking distance downtown. Haven't had much interaction with the hotel staff but they seem to be OK. The high rating is for the amazing bed and pillows that Hilton is known for if you need a good nights rest, this is the place to be it's like sleeping on a cloud and staying in a one bedroom suite, which makes it convenient to separate work from leisure time, I have not had an opportunity to explore the executive suite but I would like to before I leave. Valet parking is ridiculous but also convenient if I was to visit again, I would more than likely stay here.

I had a very pleasant stay at the Hilton Chicago Magnificent Mile Suites. It's located right off of Michigan Ave, within walking distance of all the nice shops and restaurants on the Magnificent Mile. It's also directly across the street from the Hancock building. The rooms are very spacious as the name implies, you have a living area with a sofa, a small kitchen area that has a small fridge, microwave, sink, etc. And the room has a separate, regular-sized bedroom. I also really enjoyed the Chicago-themed decor and beautiful views of the lake. With most other hotels during the Covid era, you don't get housekeeping services unless you ask for it, which is totally fine by me. My only issue that reduced my review from 5 stars was the lack of bell service. On our way out, they informed us they didn't have bell service, they only unlock the closet and we could put our stuff in ourselves. Not a huge deal, but it seemed really odd that we could've taken any bags we wanted on the way out since there was no ticket tracking or anything. But I enjoyed the property overall and wouldn't hesitate to stay there again!

My favorite of the downtown Hilton hotels, and I have stayed at several of them. Fantastic room layouts with a great living room soace and an amazing view of Lake Michigan. Incredibly friendly front of house staff. The parking isn't perfect, but that's par for the course in downtown Chicago. Super close to the John Footpenis...er Handcock...and the old Chicago water tower. Would absolutely stay here again without hesitation.

Our stay was nice. Hotel was very clean and within walking distance to many things we were wanting to see. Things to note, the hotels restaurant is not currently open. On the website it said there was room service available but that isn't the case since the restaurant is closed. The bar is also not there. However, there is a little bodega across the street in the basement level that has pretty much anything you need and more- just no nice meals of course. Luckily, my little only needed ice cream and it was fine for us. There's also a little store in the lobby that has Starbucks and snacks (but closes fairly early). Pool is small but it was fine and a good time. The beds were very comfortable and the pillows didn't suck.

My grandson spent some time at Lurie's and now has monthly appointments. To make it a little more fun I book a room, and we head downtown the day before. We grab something to eat, walk around a little, shop and then spend the night. I had a reservation booked weeks in advance for July 23rd. The day of our arrival I checked in online, picked a room and said yes to the digital key on the app. When we arrived the digital key still wasn't ready so I needed to stop at the front desk. This was a bummer because there was quite a line. While waiting I noticed most of the people in front of me weren't checking in. It was keys didn't work and more than a couple "I went up to my room and there's already someone else checked in to that room". It was about a 30-minute wait to get to the front of the line. I told the front desk agent I had already checked in and I didn't get my digital key. After looking up my reservation she said oh, I'm going to have to ask you to stand off to the side while we check some things. So we moved to the side and watched them help more locked out people and people checked in to someone else's room. The whole time the front desk agent was directing maintenance guys to go room to room checking to see if someone was in there. The front desk agent was very nice, she gave my grandson some snacks while we were waiting. After an hour and a half of standing there she called me back up and said sorry they didn't have a room. I said I had a reservation, I checked in online, I picked a room. She said sorry, you don't have a room. She called around and said the hotel down the street says they have a room, try going there. I've been a consultant for a long time. In the past I traveled almost weekly. Hilton was my brand, I was a diamond for a good while. I've never experienced anything like this before. Anyway, they told me to call the next day and they'd make it right. I did, and they said sorry we'll give you 20k points. Nothing could be done about what happened now, but a few points was something I guess. Well, that was a couple of weeks ago now, and didn't even get the points. On the bright side, the hotel down the street was great. It's the Warwick Allerton. The room was nice and the price wasn't bad. I've already booked my August visit there.

My friends and I stayed in a double-bed suite with city views - 4 adults and 1 child. There was a decent view of the buildings from our window on the 22nd floor. I love how there was a microwave and mini-fridge (that actually worked as a fridge and not a weak cooler). There was also a little living room area situation with a pull-out bed from the couch. The double beds seemed like they were full sized beds. I love that the staff was friendly. When we checked out, the concerige held our bags for us while we explored since our flight was later. My friend had lost one of her Air Pods . Fortunately, she let the lobby person know and they were able to retrieve the Air Pod and return it to her in a timely manner. The only complaints I would have are that the pillows were super flat and uncomfortable, and all the outlets on the bed I was sleeping on did not work at all. I had to charge my phone in the bathroom or by the kitchenette. There's also a mini-store on the first level where you can buy snacks and some Starbucks drinks. Overall, the location is decent in Mag Mile. We were walking distance from 360 Chicago, The Purple Pig, and The Chicago Roastery - Starbucks Reserve.

Great welcoming environment at the check-in counter by the young gentleman. Professional yet treated as if I've been there a number of times. Offered suggestions on local restaurants since they don't have one yet. I mentioned I was on a path back to Hilton Gold status and helped me with the premium internet as I am here for work. I'll definitely return to the same property. Room is clean and well stocked with bottle openers! Lake facing and fresh smell. Please build a small restaurant; I'm not as mobile as I used to be so in-house restaurants when traveling are a must.

My stay at this hotel was very wonderful and comfortable. While I normally prefer the Chicago Waldorf Astoria, the service at this hotel was very great. Michael at the front desk was friendly and made our check-in process very quick. It had been such a long day of traveling and we were exhausted! Because of covid, there isn't any room service or on-site dining. Luckily, it's centrally located with a ton of restaurants within 1-2 blocks. The room was okay. Its definitely older and could use a renovation in the next decade, but the room was still comfortable with beautiful views of Chicago. Would stay here again.

This hotel is a great hidden gem in the Gold Coast/Streeterville area. The property is just steps from great shopping and restaurants on Michigan Avenue. Upon entering the hotel, the reception desk was very easy to locate. The lobby is very inviting with multiple seating areas and neutral colors. Michelle, Guest Service Agent, was very professional while she informing me about the hotel. Walking towards the elevator, there is a powerful smell of BBQ which comes from Southern Cut Restaurant. I didn't try the restaurant, but is did smell good. I made it up to my one bedroom suite on the 7th floor. To the right is the wet bar which consisted a microwave and a mini refrigerator. The main room is very well planned with the sitting area and working/eating areas. The bedroom had a king bed which was very comfortable. There is a small dressing area that leads the the bathroom which is has been updated with shower only. I checked out the Nightly Manager's Reception which is limited with limited snack foods with limited beverage service. The hotel also offers a fitness center and pool. The next day, I was able to enjoy the continental breakfast. Overall, a great experience and I would recommend this hotel.

Hotel rooms dated. They need some updates. Rooms overly priced for no restaurant and dated furniture.

My friends and I stayed here for my bachelorette party. It was fine. I appreciated that the room had a mini fridge and a microwave, but they were almost at ground level in the cabinet. Not the ideal height. We had two suites next to each other, but they were not adjoining rooms like we hoped. Instead, both of our suites were attached to other rooms. Someone else mentioned that the pillows were extremely uncomfortable, and I agree with that. Also, the air conditioner was loud and made it difficult to sleep. Overall, it was fine. The rooms seemed clean. We appreciated the complimentary coffee in the lobby.

Long ago Hilton won my loyalty and they never fail to continue with exceeding expectations. This trip is no different. The staff is knowledgeable, courteous and efficient. The rooms are clean and comfortable. The room had all the amenities. My only complaint (not sure it is really a complaint) was no hand lotion. The Windy City was drying out my skin. Great job guys!

Great stay! The hotel is beautiful, clean, updated, comfortable! The staff are extremely nice and helpful! We stayed 4days. Our room was freshened daily. Everything was clean from our rooms to the hallways and elevators. Great location as well!

Wonderful hotel to stay at in downtown Chicago. Warm, inviting, friendly, accommodating, great pool & fitness center, very quite & comfortable with great views at a reasonable price. I highly recommend this hotel if staying in Chicago. 5 stars all the way.

Came to chicago for a few days. The hotel was nice and clean and the staff was friendly. I do like that you must use your room key to access the floors and once your in you can only go down to lobby unless you swipe your room key. The room was spacious and clean. ( Of course I wiped everything down again for my own personal comfort) we were on the 25th floor and had a view of the lake. I would definitely stay here again. Everything was within walking distance, we went shopping at the mall and walked down to the water. Great location to stay. I was super excited the restaurants were open inside the hotel. We dined at Southern Cut for dinner and had cocktails at the bar the next day. The food was great and the waiter was awesome! He was also from cali so we had lots to talk about. The traffic was slow inside due to covid-19 but I'm sure it will pick up again soon. Ambience was nice with outdoor dining. The chef came out which was a nice surprise,much appreciated. We were celebrating a birthday and the chef sent out a nice dessert for us! My only complaint was the parking, the hotel uses another parking lot around the corner and charges you $45 a day, we found a park and upon leaving later we were told we not in the right parking lot! The next parking lot also said we had to park elsewhere. After much frustration we found street parking which was free after 9pm. We fed the meter for remainder of our stay.

Lovely place with lovely views and great staff. I really enjoyed my stay here twice. Nice bed and art all over. Good restaurant and decent small pool. I can't really add much that hasn't already been said. I think you'll enjoy your stay

Great location. An Executive Lounge and a nice staff. The rooms are all "suites". Ok.... Has all the right Hilton amenities and that's a comfort for this Diamond. The lobby is a little sparse, but the two adjacent restaurants were both good. Bypass the valets. For some reason the only downside to this stay were my interactions with them. Maybe it's a "thing" and I did just not get it.

We came here for a 3 day wedding. The hotel is posh and very elegant. The facilities for the wedding and the many events were Absolutely enchanting! This is the place for any important event! The professionalism of the staff was exceptional. The rooms were pristine and modern in decor. We enjoyed to 2 cup coffee maker and gourmet tea selections in the room. Check in was a long waiting time in line, thats the only negative.

My mom and I went to Chicago this past weekend to celebrate her 70th birthday. I picked this hotel mainly based on the Hilton reputation and the fact that this location was very central to everything we'd want to do while we were there. The stay was great until the last day when I woke up with bites on my arm. I had bed bugs when I lived in New York many years ago and so I was definitely worried about what they might be, but I decided not to think about it and go about our day. However, while lying in bed on the last evening, I FOUND A BED BUG IN MY BED. I repeat, I FOUND A BED BUG IN MY BED. My mom and I immediately trapped it in a glass and called the front desk. Stephanie came up with a maintenance man, who each took one look at the bug and Stephanie immediately said, "We are so sorry and we will move you to another room immediately." Stephanie also said (without me asking) that "of course our stay would be comped for our trouble." She then moved us to another room two floors up, apologizing profusely and saying she would be happy to even find us another hotel if we would feel more comfortable with that, and to let her know if we needed anything else. My mom and I decided to stay. I received an invoice from the hotel with the complete charges still intact a mere two hours later, so I had to fight this. And I lost, which I'll get to in a moment. In addition, the manager, Carmen, could not have been more rude or unhelpful about this situation the following morning. She had an attitude with me from the moment we spoke - not offering up a single apology or offer to rectify the situation in any way, just claiming she was having someone come to inspect the room and nothing would be done in the way of compensation until they said whether the finding was positive or negative. When I said that Stephanie had told us our room would be comped, she said, "Well I don't know why she would have said that and I'll have to have a talk with her about telling you that." (Stephanie, I'm sorry if you got in trouble for being helpful and trying to calm my mother and me down. That was not my intention.) Carmen then told me I had an attitude and she "wouldn't entertain speaking to me" - and stood looking at me square in the face, arms crossed. Then she proceeded to tell me she has a lot of manager experience and won't let customers tell her what to do. What??? A manager doesn't even apologize for the situation I'm in and then acts like I'm the one with the problem, acts like a petulant child - and wouldn't even confirm that we had in fact seen bed bugs in the room, AND wouldn't comp my room even though I'd been told it would be the night before. How on earth is this good customer service, let alone the level of service you would expect from a Hilton? Carmen ended up comping one night of my stay - not the whole stay - telling me she was doing this "in good faith that Stephanie had told me this would happen." She also claimed the findings of the bed bugs were negative. Let me repeat a third time - I FOUND A BED BUG IN MY BED. I took photos of it and of the bites on my arm. This was a bed bug. I don't know what type of company came out to inspect the room, but this was absolutely a bed bug. I cannot recommend this hotel at all. Once I moved to the new room, I unpacked and checked every single item in my suitcase. I then had to spend time washing and drying everything on high heat once I got home (not to mention throwing the suitcase in the trash) to make sure they wouldn't have traveled and gotten into my house. I can't believe this happened, especially while celebrating such a milestone birthday with my mom. It left such a sour end to the trip and made me wish I had picked somewhere else to stay. Unfortunately I can't recommend this hotel based on this experience and I would encourage people to stay elsewhere if they are looking for a better level of service and no bed bugs in their room.

Due to COVID, and the inability to travel for NYE, a few friends and I decided to plan a staycation right here in our own city! Because of the convenient location (and being Hilton Honor members) we decided on the Hilton Chicago! Located right off Michigan Ave, this hotel made for the perfect weekend "getaway". The hotel was much busier than I expected (guess others had the same idea), but that didn't bother us since they were taking COVID precautions very seriously. With only allowing registered hotel guests to enter the building. The rooms are suite style, equipped with a small kitchen, living room, and a seperate bedroom. It slept the four of us comfortably. While none of the ammonites were open due to COVID, it didn't bother us. The hotel could use a few minor updates, but overall provided a comfortable stay. For out-of-towers visiting Chicago, this is a great option!

Great customer service! We came early and was immediately given our room even though it was not time to check in. Staff were very welcoming and pleasant. Lots of restaurants and shopping options in walking distance of the hotel. Room was very clean and social distancing protocols are in place. Looking for somewhere to stay that is in a nice neighborhood, try this hotel!

One of my favorite stays. Love the location, close to beach and shopping. Will be back in September

Best location to be in. Right across the street from the Water Tower mall that has 14 food courts for travelers. Room service comes on time and is very attentive to detail. Front desk was very nice and helpful. If you are a Hilton member you can get access to premium WiFi and to their Executive Lounge. The Executive Lounge has hot breakfast in the morning. Eggs, coffee, tea, bagels, cereal, fruit and yogurt. Breakfast is from 6:30-10a. Also daily they have hot snacks from 5-7p. They served shrimp wontons, cheese, crackers, hummus and alcohol! Executive lounge is spacious with televisions and plenty of room to spread out. Executive lounge is on the second floor and is only accessible with your key card.

Quick and friendly service at checkin, great suite, very clean, smelling fresh and the hotel is located in an area that is convenient. Loved the extra space in the suite as well as the included fridge and microwave. Service was exception throughout and always welcoming.

This. Hotel.is.Amazing. You.must.stay.here. First and foremost, Uber drops us off- I'm huge with first impressions, the Hilton doormen/valet, with our hands full of luggage, literally ran to our aid to open doors. Then comes Steven at the Front desk - warmly greeted like we were long lost friends. Such professional and courteous Front Desk service. We get to our floor (the 29th)- and I'm looking for our room, I'm thinking I'm lost but then I come to double doors. You know we always like the look of DOUBLE DOORS! No, way. I open our room. The view hits you hard. There's windows everywhere with 3 sets of curtains. THREE! Just in the living room! I really loved Hilton brand before this experience, now, but Hilton exceeded all expectations. ALL. The decor from the artwork to the cleanliness, and this view leaves you breathless. I can see across Lake Michigan. This is by far the nicest hotel room I have stayed at in my life- so thank you to Steven and the entire Staff for making this stay so special, so memorable, and a 48 hour VIP experience. When folks ask about our stay at this Hilton I'll stand by this recommendation.