Angela P.
Yelp
When a business screws up you hope that they do the right thing, but when a customer royally screws up you aren't sure how one will act. I organized my first event recently at my new job. I had briefly been a wine club member at Hips Chicks. I joined pre-Covid as so many of their events sounded fun. I stopped my membership once events stopped being a thing anymore.
I noticed on their website they started up again and saw they had a Halloween Candy Wine Parining Event. I inquired through their website, about hosting an event at my work. Gloria responded immediatley and was super communicative everytime I reached out to her. I wanted to organize two different events. Gloria told me they could deliver kits in the morning the day of each event. The first date, all I arrived on time, and was super impressed by the presentation, and how easy it was to host the event. Everyone loved it.
The day of the second event arrived, and mid-afternoon i realized my kits had not been delivered. I went back to check my email and noticed I had given Gloria the wrong date. I was besides myself. It was a Tuesday, and the winery was closed. I reach out to every email listed on their website, but I was frantic and needed a response ASAP. I then saw a link to their FB page and sent a message through there explaining what happened. With in seconds the owner responded, and within in 15 minutes my kits were at my door. I can't express how grateful I truely was. I did not want to reschedule the event and have to admit my failure. They totally saved my booty. They are the epitome of what good custmer service is all about. THANK YOU! THANK YOU! Thank you!