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Staff was hostile for no reason. I called to place an order for pickup, and the staff member said, “UHHH, we don’t do phone orders. We never have,” in a RUDE tone. As a first-time customer, I couldn’t have possibly known that.
I then asked, “Okay, do I just come in to order?” and he said, “Ummmmmm yeah, I mean I guess? Or you can use one of those delivery websites?”
The end of that response got cut off and was choppy, so I asked if he could repeat it, and he loudly said, “ONE OF THOSE DELIVERY WEBSITES? LIKE DOORDASH, POSTMATES?”
Safe to say, this interaction turned me away, and I went to Jin’s Korean BBQ instead, even though it was further out of the way. At least the staff who answered the phone there was kind.
The staff member at Hippo could’ve kindly said something like, “Oh, I’m sorry, we don’t accept phone orders, but you can place a pickup order through one of those delivery websites, like Postmates or DoorDash.”
It’s unfortunate that I never even got to try your food because the customer service was so off-putting. If this wasn’t the owner who answered the phone, your staff is losing you business with their attitude. It costs nothing to be kind, and a little politeness goes a long way—especially for first-time customers.