Hollywood Casino at Greektown

We booked 4 rooms to celebrate my son’s 21st birthday. The staff was amazing and the rooms were great, however the room was muggy for some reason. Just our room and you could see condensation on the window in January. Also they only had one working elevator for 30 floors, we ended up taking the stairs but we were on the 20th floor which is not want you want to do when you’re on vacation. When we had our luggage and had to use the elevator we would wait 20-30 minutes.

Pros: location is excellent, parking is free Cons: inquired about checking in early around 2pm, was told the room was available but it was a $40 fee. Ok I'll wait till check in time. Come back in at check in time, rooms not ready, had to wait till 5:30pm. Had dinner reservations that we missed out on waiting for room. 0 compensation offered from staff for the inconvenience. So you wanna charge me $40 to check in early but then when the rooms not ready you offer nothing. It should be a two way street. The rooms themselves while nice are clearly being rushed to clean. Dust in vents, garbage left on the floor. Two towels in a room for 3 people and they know there's 3 people in the reservation because you pay a higher occupancy rate for it. I frequent Detroit often and wouldn't stay here again. I've had better service and standards from 3 star hotels than this place and will stay at MGM or motor city next time. Really not what I expected and overall disappointed.

Rooms are dirty.. haven't been vacuumed in awhile. Bed sheets were badly stained. Most of the elevators are broken, so if you're on an upper floor, plan on waiting awhile for an elevator. No housekeeping, so if you're there a couple nights, have to deal with your own yeah. Casino is not bad. The restaurants in the food court are decent. Overall, I don't recommend the hotel, but everything else is ok.

Stayed here with a friend a while back for a concert. The room was gross. I took pictures of a broken toilet seat, shower handle, remote didn't work because something sticky was all over it. Topped off with what appeared to be an ejaculate stain on the night stand. I emailed them my pictures and was contacted immediately. Would of preferred a refund but was offered a free room. Months later we reluctantly used the free room for a Wings game. Show up at check in time and had to wait a bit for her to verify if a room was ready that we booked weeks in advance. We get our room keys and head up to see the cleaning lady wasnt finished. The room absolutely reeked of smoke. You cant beat the location but I will never stay again. I will gladly pay more for a positive experience!

I really don't know where to start.But, I guess I can start with this. The room I chose was almost perfect. The issue is the room it's too small and it didn’t come a bathtub. Second if not first some of the staff is horrible with communicating with people. I will not go into the details because I can only speak one language and I'll probably get banned 🚫 for my opinion ( s ). Just to add one more thing this place charges for late checkout 🤯🤔🤯. Ive been all over the world 🌎 in six ( 6 ) star ✨️ hotels and has never been charged for a late checkout!

We got to the hotel around 1pm and were told that there were no rooms available and to come back at 2pm. No biggie. So we came back a little after 2pm to be told there were no rooms available and to come back at 3pm. At this point my wife and I were getting a little fed up. So we came back at 315pm and finally got checked into our room on the 20th floor. After unpacking and situating things how we want I went to turn on the TV to relax for an hour or so before making our way to LCA for the Pistons game. Well lo and behold the TV doesnt even come on. It doesnt work. So I called guest services to tell them that our TV wasnt working (its not a big deal but its nice to have). She replies back that we would have to go downstairs and they would check us into another room. At this point in my stay (if you even want to call it that so far) Im less than pleased with customer/guest services. No "Im sorry" from them regarding anything.

My girlfriend and I stayed here for a concert that was at LCA and it was amazing! We had the weekend of lifetime! The staff was incredibly nice and awesome. We loved the casino and hotel. The shower was the best rain shower I've ever used. The view from our high rise room was so great. Also we had a very nice dinner at the Prism Steakhouse. The seafood boil is a must experience meal. We were impressed with the hospitality and great vibes from all the staff from the moment we arrived. Also the people mover is connected to this place you can experience so much of Detroit while you stay. Thank you!! We will absolutely be back!

From the moment I arrived, the experience was completely horrendous. Customer service was terrible—when calling the front desk, staff answered the phone as if they didn’t want to be bothered. Even worse, the front desk staff were dressed inappropriately; one employee was wearing a crop top, stomach exposed, which is highly unprofessional for a hotel setting. When I entered my room, I immediately noticed multiple issues: • The tissue box was empty. • The bed sheets and linens were extremely wrinkled. • The fitted sheet had a large hole, exposing the cotton on the mattress. I called to request a linen change, and the housekeeping staff who arrived was rude and aggressive, openly complaining about how it was time for her to go home. She even admitted that management is aware most of the sheets have holes and that the washing machines are damaging the linens further. To top it off, when I requested a late checkout to try and salvage the stay, I was told I’d have to pay $60 just for one extra hour—with no regard for the multiple problems I experienced. This was by far one of the worst hotel stays I’ve had. The lack of professionalism, cleanliness, and hospitality is unacceptable for any hotel, especially one connected to a casino. I will not return, and I do not recommend this property to anyone looking for quality accommodations in Detroit