Hollywood Casino at Greektown

The location is great, you are by the expressway, you can walk to all 3 sports areas , you are 10 minutes from Canada, and you have good places to eat in area. My coffee maker did not work so I called for know one, I did not know it was not daily housekeeping here, it was not any paper or pens in room. The hallway on my floor needed to be vacuumed, trash was there for 2 days. I could have used a microwave.

We booked 4 rooms to celebrate my son’s 21st birthday. The staff was amazing and the rooms were great, however the room was muggy for some reason. Just our room and you could see condensation on the window in January. Also they only had one working elevator for 30 floors, we ended up taking the stairs but we were on the 20th floor which is not want you want to do when you’re on vacation. When we had our luggage and had to use the elevator we would wait 20-30 minutes.

Pros: location is excellent, parking is free Cons: inquired about checking in early around 2pm, was told the room was available but it was a $40 fee. Ok I'll wait till check in time. Come back in at check in time, rooms not ready, had to wait till 5:30pm. Had dinner reservations that we missed out on waiting for room. 0 compensation offered from staff for the inconvenience. So you wanna charge me $40 to check in early but then when the rooms not ready you offer nothing. It should be a two way street. The rooms themselves while nice are clearly being rushed to clean. Dust in vents, garbage left on the floor. Two towels in a room for 3 people and they know there's 3 people in the reservation because you pay a higher occupancy rate for it. I frequent Detroit often and wouldn't stay here again. I've had better service and standards from 3 star hotels than this place and will stay at MGM or motor city next time. Really not what I expected and overall disappointed.

We had a great time. The room was clean and had everything we needed and then some. The bed was incredibly comfortable and the shower was great. The staff was courteous and helpful. We had a fantastic experience and will be booking another stay again in the future.

Stayed here with a friend a while back for a concert. The room was gross. I took pictures of a broken toilet seat, shower handle, remote didn't work because something sticky was all over it. Topped off with what appeared to be an ejaculate stain on the night stand. I emailed them my pictures and was contacted immediately. Would of preferred a refund but was offered a free room. Months later we reluctantly used the free room for a Wings game. Show up at check in time and had to wait a bit for her to verify if a room was ready that we booked weeks in advance. We get our room keys and head up to see the cleaning lady wasnt finished. The room absolutely reeked of smoke. You cant beat the location but I will never stay again. I will gladly pay more for a positive experience!

We got to the hotel around 1pm and were told that there were no rooms available and to come back at 2pm. No biggie. So we came back a little after 2pm to be told there were no rooms available and to come back at 3pm. At this point my wife and I were getting a little fed up. So we came back at 315pm and finally got checked into our room on the 20th floor. After unpacking and situating things how we want I went to turn on the TV to relax for an hour or so before making our way to LCA for the Pistons game. Well lo and behold the TV doesnt even come on. It doesnt work. So I called guest services to tell them that our TV wasnt working (its not a big deal but its nice to have). She replies back that we would have to go downstairs and they would check us into another room. At this point in my stay (if you even want to call it that so far) Im less than pleased with customer/guest services. No "Im sorry" from them regarding anything.

Check in was fine but the staff is less than friendly. They weren’t rude, just didn’t seem interested. I would not describe this as a 4-star hotel. My sheets were dirty when I got to the room. I cashed the front desk to have someone change them. The person on the phone said they can send up some sheets or I could get new ones from the front desk because they don’t have daily housekeeping. I told her I obviously would not be doing that. They agreed to send someone to change them. You can’t call down to valet to have them get your car. Most nicer hotels allow that. In my opinion, the amenities were subpar for this level of hotel.

Rooms are dirty.. haven't been vacuumed in awhile. Bed sheets were badly stained. Most of the elevators are broken, so if you're on an upper floor, plan on waiting awhile for an elevator. No housekeeping, so if you're there a couple nights, have to deal with your own yeah. Casino is not bad. The restaurants in the food court are decent. Overall, I don't recommend the hotel, but everything else is ok.