Homewood Suites by Hilton Dallas Downtown, TX

I have traveled extensively so you can have some confidence in this review. I'd rate it 4.5 stars based in my expectations. We stayed at the Homewood Suites in downtown Dallas on Elm street the weekend of December 19, 2025. The location is excellent: 25 min walk to the American airlines center; 25 min walk to reunion tower; 15 min walk to JFK museum; 15 min walk to the aquarium. We had a corner room on the 8th floor. It was clean and looked to be renovated not long ago. The service staff was truly outstanding - front desk, reception, valet parking - everyone was super helpful and very friendly The extras included in the room rate that we made use of were the buffet breakfast, pool tables, virtual golf. The basketball area looked great too but we did not make use of it. Valet parking was $37 per day with unlimited in/out. The breakfast was average / ok and as expected with your standard eggs, lukewarm sausage, cereals, fruit, not-great coffee, juices, milk and cook-your-own waffles. The room was a corner room with windows on 2 walls. There were a few dents in the fridge door but other than that, the room was spacious with a king bed, pull-out sofa, microwave, fridge, TV, etc.

The hotel stay was pretty good. Hot breakfast was included with stay. The experience was not great or amazing but I did not have anything to complain about. Kitchen area was large and spacious with large refrigerator and dishwasher. This is a good place to stay if you want to be in downtown Dallas. I felt I got a good deal.

It was perfect! The room was spacious, the kitchen was easy to use, and the location was excellent — everything was wonderful. I’m very satisfied.It’s about a 25-minute walk to the American Airlines Center. The parking is valet-style and costs $30 per night.The shower might be a bit of an issue...

DO NOT stay here. This hotel is located in the GHETTOOOOOOOO downtown Dallas and has cockroaches in the room. View photo and video for proof. Each year, this place somehow manages to redefine the term “ghetto fabulous.” Unfortunately this is the hotel I stayed at to work state fair of Texas. Did not stay here by choice. Let’s start with the half naked man I witnessed behind the hotel—bent over, mid–personal hygiene routine, as if the alleyway were his private ensuite. That set the tone for the week. Day one, I find a cockroach in my bathroom—after I’d Lysol-wiped the entire room beforehand like a crime scene cleaner. Turns out, I wasn’t special; several teammates had unexpected six-legged roommates of their own. When I told the front desk agent, she laughed and informed me that I was probably the 7th person who has complained about this as well. Then came the midnight surprise: a coworker was surprised by a stranger entering her room at 12:30 a.m.—courtesy of the front desk “accidentally” giving away her key because of a similar last name. In 2025, with AI facial recognition and digital locks, that kind of mix-up feels like an inside job. The one time I decided to go to the public 3rd-floor bathroom, they had no soap or running water (which really tied the whole “authentic survival experience” together). Housekeeping seems to operate on a minimalist philosophy—they make your bed, empty the trash, and call it a day. Toilet paper, tissues, dishwasher pods? You’ll need to request those like luxury amenities. If you know someone is staying 26 days, wouldn’t it be common sense to at least leave 10 dish washing detergent packets in the room. The gym had zero sanitizing wipes (just germ vibes), and the breakfast buffet? Let’s just say it would make a prison cafeteria look Michelin-starred. Those who rave about it are either saints of optimism or just really love free food, no matter the cost to their dignity. The safety situation at this hotel is deeply concerning. There’s a constant presence of homeless individuals lingering around the property to the point where one entire side of the hotel doors has to remain permanently locked. Guests can’t enter or exit freely without feeling uneasy, as people are often sleeping directly outside the entrance and in the back of the building. It creates an unsafe, uncomfortable atmosphere that makes returning to the hotel after dark genuinely unsettling.

Strange hotel, the rooms looked like little apartments with a lot of floor space to spread out. Weirdly there were public restrooms in the hallways as well as private ones in the room itself. The rooms were clean, the beds were comfortable, and there is no free hotel parking here. $37 valet fee just for them to park the truck 5 feet from where we dropped it off. The area is a little rough with more than a few people sleeping rough in the windbreaks between buildings. The doors weren’t weather stripped and the insulation between rooms was thin. Every word spoken outside and next door came through at a conversational volume. Kinda felt like undergrad dorms at uni. Conveniently located within walking distance of the House of Blues, if you’re visiting for a concert it was affordable by Dallas standards and nicer than a Motel 6.

The rooms are spacious and very clean. Nice water pressure and really good front desk staff. The valet was very professional and really helpful. Please keep in mind that there is a fee for parking on premises. There are public parking lots with in walking distance.

I had a great stay overall. The only issue was with the hot water in the shower, but it was fixed promptly. The gym was impressive—fully equipped and far better than what you’d expect at this price point. The laundry room was another plus: clean, modern, and not coin-operated, which was a relief. The breakfast spread was solid, and the front desk staff were consistently helpful and responsive. On the downside, the location isn’t ideal—especially for families. It’s better suited for business travelers needing an extended stay. The TV options were excellent, but like most hotels, the bed was too soft and the pillows lacked support. I didn’t sleep well all week, but that’s typical of most hotel stays. Despite the drawbacks, it was a great value for the price. I’d recommend it for solo business travelers or anyone staying for several days.

The room was clean well, spacious and enjoyable but breakfast was lacking. Might actually be one of the worst hotel breakfasts I have had in a while. Service by staff was great with everyone being kind and helpful.

Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab a pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

As a Hilton Honors Gold member and former Diamond guest, I've stayed at dozens of Hilton properties across the country. I know what Hilton is capable of -- and unfortunately, this location didn't even come close to delivering that standard. Let me start with the positives: Kynasia at the front desk was exceptional. Professional, warm, and clearly doing her best under less-than-ideal circumstances. The bed was comfortable and clean, and I appreciated that after a long day of travel. That's where the good ends. The hot water was consistently cold to lukewarm, despite Kynasia noting that engineering had just serviced the boilers. This isn't an optional amenity -- it's a basic expectation. Breakfast was a joke. Powdered eggs, rubbery pork sausage, dried potatoes, and watery concentrate juice gave the impression that hospitality had been traded for cost-cutting. It felt like something you'd see at a budget roadside motel, not a branded Hilton suite property. I opted not to use valet after noticing that one of the attendants had a tattoo of the THC molecule prominently visible on his forearm. While the marijuana smell wasn't overwhelming, no customer-facing employee at a major hotel chain should be signaling drug use--especially in a family-friendly environment. It sends the wrong message, especially to children and impressionable guests. For a redemption stay of 44,000 Hilton points, the compensation of 3,000 points offered for these issues -- roughly a $15 value -- felt dismissive. When I raised this with guest services, I was told this was "fair." That response alone cemented why my business continues to shift toward Marriott and independent boutique hotels. To future travelers: There are far far better Hilton options across Dallas -- and an abundance of high-quality boutique hotels that deliver true hospitality and value. This location, sadly, is not one of them.

Work conference brought me to Dallas and the host hotel was twice the price as Homewood right across the street. Checked in via the app with a digital room key (very easy), was greeted by a friendly young lady and recognized as a HHonors member and given a welcome bag. The room (you get to pick your room on the app) was clean and comfortable. My only complaint was the HVAC is incredibly loud ( my work associate said the same for his room). Room is well stocked with all of the necessities to make the stay enjoyable. The free breakfast downstairs was different every morning with plenty of proteins and carbs to start the day. Coffee was very good and the Texas shaped waffles are fun. There are a few good places to eat within walking distance, The Wingbucket and Raveena were both good choices. Parking is valet only $37.00 a day.

Large comfortable rooms. Very popular with the Mary Kay crowd. They brought lots of color and fun to the place. Breakfast was so so, but included in room rate. Good location within downtown. Lots of eating places and sites within walking distance.

This hotel is disgusting. The wallpaper is peeling. The bathtubs don't drain. The floors are sticky. The hallways smell like weed. My first room stunk like an ashtray, my second room the tub/shower just filled and wouldn't drain. There is no manager on duty after 6pm. A sh!+show to say the least. You're better off at a motel 6. At least you know what you're getting. There isn't even safes in the rooms.

Ugh. The employees are all great but I was extremely annoyed that we were given a room with NO WINDOWS without any warning. I am a HILTON HONORS member and tried to check in prior to arriving to choose my room. Despite this, I was told I still needed to check in at the front desk which is fine, there was a valet charge, but they changed my room selection to a windowless room without even saying anything. The room was like being in a prison. It was absolutely horrible. The light switches were weird and didn't work very well, the beds were uncomfortable and it was just not a relaxing room to be in because there were no windows. At least everything was clean and working well.

The most excellent stay with the kindest staff. This was my second year staying at this property and was happy to get the most comfortable room. Special thanks to manager Vanessa. Who is a fun person and obviously has a staff that reflects this. Maria made our Wednesday night's wonderful with the wine hour that goes from 5:30pm - 7pm : so much food too : mega cheese selection and salad and soup. We made this lobby our home and named it 'The Boomerang Bar' as the main table is in the shape of an actual Boomerang. The desk staff was incredible morning noon and night but stand out Amy made everything better over the phone once I told her I was going to be late flying in. If you are staying in Dallas for an extended stay, choose Homewood suites here in Dallas. They make you feel like family.

I saw two cockroaches. The pillows are horrible and the blankets suck and the shower bad I slipped and fell because it is really slippery and the location is kind of in the ghetto. Other than that its alright .

I know things have changed post-COVID. I stayed 3 nights and housekeeping never once entered my room; I'm ok with that...I can make my bed up each morning and use multiple towels for showers. HOWEVER, housekeeping needs to ensure rooms are actually thoroughly cleaned between guests, and verify everything works (foreshadowing). 1. Upon entering my room I heard the toilet running constantly. Until the next morning, when it wasn't running, but also wasn't flushing: the lever had broken off and the flapper was finally fully-closed. Why didn't housekeeping ensure the running toilet was reported/fixed before my arrival?? Surely he/she heard and observed the problem when cleaning the bathroom. 2. A couple light switches were sketchy and it took flipping the switch a lot...like tapping out the alphabet in Morse Code, to get them to turn on/off. It was easier to use the master power switch to kill all power in the room. Why didn't housekeeping notice that? One of the problem switches was in the bathroom, where they ostensibly would have needed the light on. 3. A couple fixtures were missing bulbs; housekeeping should make sure all bulbs are present and working. 4. Dust was HORRIBLE! When was the last time anyone dusted that room (photos attached). 5. Use some CLR to clean the shower head! For all this, I paid too much money for the room + $30 a night to park my car on the premises. Kiss me before you screw me next time, please. I know this is in the heart of Downtown Dallas, so more $$$, but dang, if you're going to charge an arm and a leg then take care of things!

This place has roaches . If i could change hotels right now i would. Called down to front desk all they offered me was spray . What is that going to do? This hotel is giving Hilton a bad name. I won't ever book here again .

Stayed here last week with my husband on a quick getaway, hotel was nice and the staff was all great! Our room was clean and it Was the perfect location to walk to many different restaurants, the JFK memorial, and various tourist places. When we left the hotel and were headed back to the airport I realized that we forgot an envelope in our room containing ultrasound photos of our baby and I was completely distraught about it. My husband immediately called the front desk and they were able to locate the envelope immediately and they sent it back to us at home within only a few days. Along with the ultrasound photos they also sent a congratulations card signed by staff which was a completely unexpected and very nice surprise! We plan on traveling back to Dallas (hopefully frequently) and will absolutely be staying here again

Although I did not personally stay here, I will be booking a room the next time I come to Dallas. This was the kindest staff I had ever had a pleasure of meeting. My car broke down at the intersection. I walked inside asking if I could park my car in the valet until the tow truck came so I was out of traffic. A woman, I think she might have been the manager, did not hesitate to help me. She came outside made sure my daughter and sister were safe inside the hotel while she took the time to help push my car into the valet area. The valet attendant was very welcoming as well. And tried to assist with anything he could. I wasn't even a guest here and they treated me with so much respect. I will never forget how quick they were to help me during an emergency. I could never thank them enough for all their kindness and help.

OK - the staff were very nice. All of them. But this place is worn down. $204 for one night -- 4 p.m. to 12 noon. $204! And the thing is, the room is run down. The headboard is ripped up. The paint is peeling off. The ac vent was filthy. The breakfast is what you'd expect. A step up from like the usual - they had eggs and biscuits and gravy. It was ok. I had coffee and oatmeal that was crazy looking and all water - I think I am the only one to ever eat it. The location is great. The room was comfy. It just is so weird that it's so run down. Oh it did look like the sink hadn't been washed. We had a mini kitchen and it had a sofa sleeper - those cushions ... man it was dirty. I just don't know how they charge $170 and $31 for parking.

A fine hotel if you don't mind children. The kids at the pool were screaming and cannonballing almost on top of me. If you like kids? Good for you. But if you don't BE WARNED AND DO NOT STAY HERE!

Great hotel. Check-in was quick and simple. Employees were so helpful, friendly, and welcoming. They offer complimentary breakfast daily and a complimentary evening social in their lodge, Monday through Thursday. There is a pool, gym, and coin laundry. They also have cribs and high chairs for little ones. Our room was clean, organized, and spacious. There is valet parking only. Our stay was comfortable and the location was perfect.

The rooms are not at all kept up. Very little if any hot water. Dresser drawers falling apart. Toilet broke!!! Constantly runs tank won't fill plug is faulty! Air vents aren't very clean. On the plus side, the staff is very kind and quick to respond. It's was convenient for the event we were attending

Guys if you have kids and you don't want to hurt your pockets- this is the place to go. This is our second time in this location and we will totally go back if needed. They have a game room, small basketball court, gym, indoor pool and a pool table. All the rooms are suites and they have breakfast included. The staff was great. The rooms were very clean and the hotel also was clean. We stayed 2 nights and enjoyed the amenities and the breakfast. The coffee was very good. There were many families because again it's great when you have kids. Affordable and fun. Definitely a yes!!!

This hotel is ok but could be better. I didn't read the reviews before picking this hotel but after reading some, as many have said, this place seems kind of worn down. I noticed that the walls and the bathrooms just look outdated. I also noticed that in the shower you can't change the type of water you want as there was only one option. I feel the quality of Hilton have gone down in general since the pandemic and it may not be the specific hotel's fault. I only stayed for one night so it was not a big deal. I did appreciate that they gave me two water bottles as some Hiltons give you zero.

Don't stay here. DO NOT stay here. They do not change the sheets. I noticed visible makeup on my pillowcase that was also wrinkled and I asked to be moved to another room that was clean. After 15 minutes a very passive aggressive manager called me back and said she'd send someone to change the sheets and nothing else. I expressed my disdain for how she decided to handle it and got off the phone. The ladies started taking pictures of the sheets and I pointed at the makeup stain which they also took pictures of. They proceeded to attempt to change them but they did not change the fitted sheet. I then called back to speak to the manager whom she said her name was Samantha. The person I spoke with had no recollection of a Samantha and in a passive aggressive attitude told me to come down if I needed to speak with her. She then calls Vanessa who I assume now is the one who lied about her name and she was very unapologetic about the situation and checked me out. She then proceeded to discuss logging the situation and protocols that they'll do to document the situation in front of me. Her management skills are deplorable and this hotel is dirty. Do not recommend staying here at all.

Stayed at this hotel for a long weekend while visiting family in Dallas, and overall it was a pleasant experience. The room was very spacious (king corner suite) and the bed was super comfortable! Service was quick, friendly, and efficient. My kids enjoyed the indoor pool, and I love having a fridge, kitchen sink, etc in the hotel room. Free breakfast was not gourmet by any stretch but it was free hot breakfast - can't complain. My only reason for knocking off one star is that the glasses in the kitchen next to the ice bucket were dirty - VERY dirty - and there were crumbs on the kitchen floor, when I pulled out the sofa bed there were crumbs and trash beneath the couch and on the mattress, and there were no sheets or extra pillows for the sofa bed in the closet - I had to call down to ask for them. Of course they arrived in less than 10 minutes so not a big deal at all. The shower had some black stuff (lint? I don't know) stuck on some of the walls and the bathroom sink had what looked like toothpaste stuck in it as well. The room as a whole could have been cleaner overall, but it wasn't awful by any means. The $24/night valet is pretty common for all downtown hotels so I didn't mind paying it (you have unlimited in/out included), but make sure you call down/text for your car at least 30 minutes in advance because the valet station was understaffed all weekend and that was the minimum time it took to have my car pulled up. Overall good experience. I would stay here again if in the area. The price wasn't too bad w/points as well.

The young lady at the front desk during check-in was very helpful and welcoming. There were strands of hair on the floor in the bathroom, stain on the towel and a non working nightstand light. The guy at the desk for checkout didn't seem to care when i shared my disappointment. Breakfast was bad tasteless eggs (or egg powder) but at least there was cereal. While most of the staff i interacted with were nice, I would avoid this hotel if you want a clean working room.

I start all Homewood Suites hotels at 3 stars because let's face it, they are no Waldorf Astorias. However, they are clean and have a fully stocked kitchen and free WiFi. This location does not have free parking, and we valeted my vehicle. Even though the hotel was nearly fully booked due to a convention, only one valet guy was working during any shift we were there. I don't understand this. If the hotel is fully booked, only one employee is scheduled to work? That makes zero sense. As a result, valet service was extremely slow all weekend and often backed up traffic on the street. Breakfast was not good. Tater tots were cold, the Canadian bacon was completely immersed in water (gross), and the hash browns were hard as a rock. "What did these little hash browns ever do to you? They don't deserve this!" a friend ranted. I was afraid to eat the rubbery omelettes. I should warn I've eaten them either at a Homewood Suites or a Hampton Inn previously and gotten sick. Breakfast was so bad we considered going to a restaurant for breakfast the second morning, but I woke up at a different time than everyone else (so my friends stuck with the sad breakfast). This hotel cost me 30,000 points per night, which is a lot. Was the hotel worth it? Not really. Yes, it seems new and clean, but that's it. Would I stay here again? Maybe. It's close to the state fair (about 10-15 minutes), so it's not a bad spot altogether. Just don't go walking alone at night - it's pretty deserted!

Love Homewood Suites! Service since I initially booked the room online has been excellent. I called about 2 weeks prior with a question I had and the representative was so nice to inform me of a promo they were running where members got 2x the points. She added it automatically for me. The service at this location worked just as well. She hooked me up with my digital key and informed us of breakfast, WiFi and nearby recommendations. I recommend: 1. If you have AAA, book the park & stay. Includes valet parking (their only option) at a discounted rate. If you don't have AAA, get it. 2. Becoming a member. It's free, you get points & you can get a digital key instead of one you can misplace. 3. Read the history on the main floor past the doors of the building. It wasn't until recently it became a hotel. The location is great. Walking nearby, there are a lot of people loitering around and asking for money. I guess that's downtown anywhere. Breakfast was decent. They offered a handful of hot items such as scrambled eggs and some tater tots, but they were meh.

Clean spacious rooms in downtown Dallas. Great for any first time visitors as you can walk to several tourist destinations easily. Staff is unflinchingly polite and the hot breakfast impresses with a fun waffle maker and biscuits and gravy. Rooms themselves aren't that impressive but get the job done.

While the staff has been pretty friendly, this hotel really needs some love. Our room was extremely dated, but that was the least of it. The tub doesn't have a working plug so bathing our kids was difficult. The sofa was soooo flattened and the cushions just sunk into the frame. I was told there was a oven in the kitchenette... there isn't. The employee I spoke with didn't know the difference between a stove and an oven. The remotes for the TVs literally didn't have batteries. When I called the front desk, she said she would "try to find some" and "if she could" she would bring them up. Needless to say, we still don't have a working tv. And, like the sofa, the head board on the bed is really old and worn out. Kinda gross and with the foam exposed, no way this is actually getting cleaned. I gave 2 stars only because they brought my delivered pizza to me at the tiny pool (the photos on their web site are VERY misleading). Thanks wouldn't stay here again.

S/O to the staff at Homewood Suites Elm street!! I left my shoes I had just bought and they were still there with our name and room number 6 hrs later. When we arrived, they actually informed us they we had been upgraded to a nicer room than we had reserved. Our room was super clean and cozy. We only stayed a night but the bed was wonderful. Complimentary breakfast and included Happy hour with snack foods! Only problem I'd say is there is no parking included.

Hotel was fine. I could see how reviews would comment the room looks dated. Everyone has their own "aesthetic" but I can only comment that our room was clean and we felt safe. Our room posted information on a mirror, I think, about housekeeping options for bedding, trash and fresh towels. We couldn't get ceiling fan to turn on so we adjusted the AC. Kitchenette had basics to prepare a stovetop meal; rooms do not have ovens. On-site washer and dryers. Laundromat was clean reasonably priced and felt safe. They only accept credit card payment. Bring your own pods/detergent or you can purchase at the mini onsite convenience store. Breakfast had a few good hot options, juices, cereals, toast and bagels, yogurts, fruit cups and DIY waffles ... area was always being cleaned by staff and restocked with food and coffee. Hotel within walking distance to many restaurants, bars, The Exchange, JFK Memorial and Convention Center. Also toward the convention center there was a nice open green space/park area. Hotel and location served its purpose. We had no issues or complaints.

Excellent Service!!! Loved the room and the Breakfast was AWESOME. Great place to stay and just a walk from the Convention Center!

Horrid customer service. Came to meet with a friend as he was arriving to hotel. Was going to wait for him to check in and asked valet if I could Just park for a few while he got situated. Before I knew it this extremely rude woman comes up and just stares at me through my passenger window. I said," I'm sorry can I help you?" She responded," yes, these spots are reserved." I said," I was only going to be 5 mins and the valet said it was fine." She said," well I'm the manager and it's not, these are reserved." Completely rude. I will never recommend this hotel to any family or friends on the basis of her attitude. Completely uncalled for. Disgusting!! Be nicer. You never know what someone may be dealing with. Seriously.

Gym - Small but had a few good cardio machine options (treadmills, cross trainers, bikes, ellipticals). It also had a scale, water, towels, yoga mats, and a few weights. Pool - Small but nice. It has also had towels and a table. Room - I highly recommend room 913. Great view! Housekeeping - They did a great job at getting my room cleaned up and ready for me every day. Dining area - Breakfast and evening reception is included in your stay. The food was okay. I did like that you had the option of making yourself a waffle every morning. The evening reception was hit or miss. One night they only had chips and salsa, which I passed on. Another night they had cheese, crackers, veggies, ranch and fruit. I appreciated that the fruit wasn't just melons (yuck). They actually had strawberries and pineapples. Valet - I don't recommend it. It is $24 a night!

From the surroundings I initially felt uneasy. From the unkept appearance and lack of maintenance I knew this would be a difficult stay. The room had several problems loose toilet, bedroom door had a broken hinge, closet wouldn't open and the couch had rips in the upholstery. The side door of the hotel lock look as if it had been broken in and not repaired and grounds appeared as if no upkeep had been done in a long time. Definitely not up to the Hilton standards.

I typically love Homewood Suites. It's the only place I stay at when I travel for work but one was a disappointment. Especially it being downtown Dallas and required Valet which was $30+ a night. The blankets had holes in them, the bathroom floor and walls were dirty. The lights wouldn't work majority of the time. There was a light switch in the kitchen area, flip it and it'll turn all the power off in the room. No notes or instructions, signs stating it would do that. Had to use that specific switch and the circuit board several times to get the lights to work. The toilet was wobbly. Some of the valet were a little rude because we went back out to get our car, saying, "are you gunna leave again or what?" I didn't see anyone in valet wear a mask or have disinfectant or hand sanitizer when moving peoples vehicles which is why I was thankful that I had my disinfectant wipes.

Had an enjoyable weekend at this location. The breakfast was awesome. The staff were friendly and accommodating. Looking forward to my next stay!

The rooms were not cleaned according to covid sanitization standards as I have stayed during the pandemic at several hotels all Hilton Homewood suites... all the high touch areas I personally had tore clean as there were food etc in them... I had a 2 bedroom suite which was over $200 a night then to add parking which was a whole mother problem... the room 321 has a infestation of fruit flies... there is paint all over the desk likely from a kid and also paint on the curtains... I let the front desk know and they couldn't do anything beings they were sold out and only 3 of my suites total on the property... fine we dealt with it for the 2 nights we were there which I just checked out this morning... now to the parking so after paying $30 to park nightly I expected my car to be safe instead one of the valet men backed into or side swiped a wall or something. Now they are giving me the run around and claiming the damage was existing... ummm no because on the card no existing damage was marked and if the damage was existing it would be rusted by now... so now I'm forced to file a police report and make an insurance claim. I'm also going to file a lawsuit against the responsible party if no action to solve the problem and repair my car is done... attached are pictures... thanks for ruining our trip... oh and I'm a diamond member as well...

Wow just got locked out of my room by the swing lock from the inside! how does this happen?!? Luckily they let me basically force my door open. Glad imma big boy! Lol

We had an awesome stay over the weekend. lots of great restaurants, bars, and entertainment nearby, and the staff is friendly and helpful. The view from our room was beautiful!

I was looking for a reasonably priced hotel close to the freeway but I had a really hard time finding this hotel (probably me - day two of a long road trip), but the staff was so wonderful, I had to give a 5-star review. Was able to order delivery for dinner - the front desk had a sheet of restaurants that provided service for the hotel location. I had to be back on the road rather early so I only was able to grab a coffee, but it looked like they were setting up a very nice breakfast for guests starting at 6am. Great room and wonderful staff.

Shuttle service is great & free. They have a free munchie & beer/wine from 5-7 & free breakfast. The rooms are so clean and spacious. I will certainly be staying at more of these hotels!!!

Just returned home from a 1 night stay at this hotel. Great experience. Comfortable beds, clean room, and great location.

This hotel is without a doubt the worst Hilton I have ever had the misfortune of staying at. If you're like me and you're traveling to Dallas for just a day or two and this seems like a good location because the rooms are supposedly spacious and it has a good downtown location, I implore you to look elsewhere. Also, feel free to check out my other reviews and take note of that I don't give a lot of low ratings. I don't think I'm being over-sensitive when I say that the customer service and conditions here were terrible. Let me explain : --- Check in for this hotel starts at 3 o'clock. We arrived in the lobby at 3:30 and although I noticed it was incredibly dirty and that there were a lot of people waiting around, I thought nothing of it. It has a good downtown location in this was a busy time of day. However, I got in line behind the people checking in and there was only one person working the front desk. By the time she finished with the customers at the desk when we arrived there were already five families waiting in line for assistance. I approached the desk to check in, gave her my name and handed over my ID and credit card. She didn't reach out for them, and instead simply stated "yeah, we don't have any rooms ready yet so you can just leave your luggage in the lobby and we'lll call you when something is ready." I was confused because we were not early and we had a reservation. So I asked her how long she thought the wait would be. She replied that it could be 30 minutes or an hour that and that she had no idea. (Just FYI I am a serious planner so I'm not usually bothered by adapting to issues that come up with travel. However, I did not appreciate her attitude and had time-sensitive tickets to a local Museum within the hour.) We put all of our luggage behind the front desk with a large stack of other people's luggage, when I noticed that the staff member herself have her purse wrapped around her shoulder and stomach. I will add a picture of that for reference. With the large amount of people in the lobby and the shortness of Staff as well as the fact that I did not feel it all safe, I became very uncomfortable with the idea of leaving my luggage which included a large sum of cash (as we were traveling out of the country the next day) in this lobby . I was still in my travel clothes and had hoped to change my blouse and run a comb through my hair in the room before heading to the museum, but since my circumstances a change I asked my travel companions to please watch my luggage while I looked for a bathroom. unfortunately for me all of the amenities in the lobby are behind glass doors that only open with a key card and seeing as how the hotel would not give me a room I also did not have a car to access the bathroom. Frustrated, I made it about four minutes for a family to come out and just ran in the door while it was open. At 4 o'clock after spending more time in the lobby and recognizing this was not a place I feel safe or comfortable, I asked the staff member to please give us a room. I was told that 25 to 30 people have done late check-out and that some still hadn't left and that housekeeping didn't have any more rooms to clean. I was told that if I wanted to downgrade my king Corner Suite to a two-bedroom Queen room I could have a room, otherwise I would just have to keep waiting . I reluctantly agreed. On entering the room I threw my bags on the bed and headed out to the museum. I thought that would be the end of it. I was wrong. ---We returned that evening and wanted to play pool. We were downstairs by 9 and the table was being used, but we immediately discovered the virtual golf. The sign said it was available until 10 so boyfriend went to as the desk to use it and after waiting over 10 minutes for a staff member, was told at 9:22 that we couldn't use it because they "like to shut down early". Another example of poor customer service and completely ridiculous if you ask me. ---Annoyed, I went back to the room to take a shower and call it a night. I literally had to get my phone and start timing because I couldn't get any hot water to come out and I thought for a minute there is that there was no hot water. After five minutes the water did warm up. I got in to mold on the ceiling and the wall in the shower separating from moisture (please see pics) I could actually go on, but spending an hour writing a bad review is not how I wanted to spend my vacation. Bottom line, this hotel does not put the customer first. There is a sign in the lobby advising that although it has the Hilton name, it is privately owned and operated and both of those companies (Apple Reiter Ten & Texas Western Hospitality ) should be ashamed of themselves. I would never stay at this establishment again and I do not recommend it.

Second day FALSE FIRE ALARM Evacuation! Scary and it sucks! Get it fix because this is a nice location!

Staying here in the hotel tonight and am very impressed by this hotel! First the location is great! It is right ht the aquarium and other places! The rooms are very big and spacious! I got a corner room and it has a big king bed, a couch, a kitchen, a big shower and tons of windows!!! They do have self and valet parking. It is $15 to self park and $25 to valet. The downstairs lobby is nice and requires a key card to enter certain sections. This is nice so that you feel safe. This hotel is very energy efficient! You have to flip a switch to turn on and off the power which is nice! The beds are really comfortable and the king is big! I think this is a super nice hotel and if I come back to the Dallas metro place I would for sure stay here again and most likely enjoy it just as much! Oh and they do free happy hour with food and drink Monday - Thursday!!!

The worst experience I've ever had at a hotel. Before I even got to the hotel I called to check in because it wouldn't let me do it on the app, they said our room wasn't ready yet but i wasn't going to be there for another 2 hours so when I got there I asked for my room but then they said they over booked it so they gave me 2 new rooms which was ok. First when I got there valet was a mess. The elevator sounds and looks like it's about to break. The security guard made a weird comment to me and my friends about pedophile. I took a shower but the shower door came off. But lastly I left $250 in the drawer right below the tv and I called to see if they have seen it. The front desk lady said no one has been in there and the maids have not cleaned it yet. I get a call back 30 mins later saying we have found no money. So they stole my money and technically told on their self because of no one has been in there why would it be gone? The most awful experience at a hotel and I'm at Hilton rewards member. Do not recommend for the pricing and the treatment and the stealing.

Hi, I wanted to thank you for a wonderful, if short, stay at your hotel. I'm an airline pilot, so I basically live in hotels all over the world. Some are very nice, but I've never felt compelled to write a review for any of them. Specifically, I wanted to thank Jelique, who was working the front desk when I arrived. She went so far above and beyond what anyone could have asked her to do, it truly blew me away. She single-handedly made this one of my more memorable experiences, and I'm very grateful. Give this girl a raise! As there isn't much to do downtown these days, my company has been pushing to move us to other hotels that are closer to the airport. You can be sure I'll fight to stay at your hotel whenever possible. Thank you, Jelique!

the food was AMAZING I can't stop eating lol, best hotel breakfast by far and so clean?!

Really nice hotel that offers rooms with full kitchens and dishwasher. Great location! Friendly staff and nice conference center for business meetings.

Staff is really nice the rooms are nice updated j got a corner room and got a nice view of the city well parts of it. I really like long windows so that's why I liked the room. Very spacious. Breakfast was pretty good and they had Texas shaped waffle maker

DO NOT STAY HERE this hotel is very ghetto the first night we arrived the elevators were broken and we had to carry our luggage up 8 flights of stairs there were no apologies for this inconvenience the jerk LUIS works at the front could only say "oh well things happen" the hotel is so old that when I plugged in their blow dryer it began smoking and almost caught fire the light switches suck none of the lights turn on when you press on them the rooms had big brown stains on the curtains and big red stains on the floor the ceiling fan in our room was broken and the hefty fella at the front Luis was just very fast speaking and rude I asked him for a late check out and he told me the latest he could do was 12:30 I've stayed in plenty hotels and I've heard 1:00pm but 12:30? I believe he is very prejudice because when I asked him for a early check In for a friend who was also booking he said there weren't any but there was a Hispanic man who handed the keys right to and seemed upset when I told him the requested room had just been cleaned and that we'd like to check in we are paying during a pandemic and he is able to come into work due to our business he could be a bit more appreciative to have guests the hotel over all is very old and lots of issues Housekeeping was very sweet the front desk seems like they don't want to be at work just don't book here not a pleasant stay

DO NOT VALET YOUR CAR HERE!! I paid $30 to valet my car because valet told me if I parked across the street, I should take everything out of my car. That doesn't make me feel safe so I decided to just pay to ensure my things and my car were safe. I get my car back and things I had in my glove box were sitting out, I had an empty bag/purse in my car that had been turned inside out as if someone was looking for something. I had some trash in a bag and that trash somehow was all over my back seat.. I checked my trunk and the box housing my car jack was wide open! How tf are you guys stealing from customers who PAY YOU to stay there and keep our things safe!?!?!!?! Imagine how many other people this has happened to and they didn't even notice. It's even more alarming how careless they were by just leaving things wide open as if they didn't even care about getting caught!!!! I will be filing a police report as a result of this experience and telling everyone I know to never stay at this crooked ass hotel. Unbelievable.