OUTRIGGER Honua Kai Resort & Spa

A great extended stay family friendly environment. Shower had the best water pressure I have ever experienced in a resort. The food was just okay, highly recommend going off resort to eat. Great access to the beach. Laid back staff didn't make you feel like you had to tip every time you caught eyes with someone. Expensive overall, but for Hawaii quite a value.

Honua Kai is a beautiful resort with friendly staff. The rooms are nice. Some could be stocked a little bit better for serving larger parties. We have stayed here twice because we love the property, but this will be our last visit. The biggest downfall is people reserve spots at the pool before they’re open and just leave their stuff there for hours in the morning and it’s nearly impossible to enjoy the pool with a family and have a base area. Unfortunately, the chairs at the pool are not monitored and the rules to not leave your stuff unattended more than an hour aren’t enforced.

I’m sharing my personal experience here. Before visiting, I was worried about finding pool chairs based on the previous reviews. However, my family’s experience was positive. Every time we visited, we were able to find at least one or two chairs. In fact, people were incredibly kind. One day, a couple even offered their reserved seat to us as they were checking out. Another day, people came to me and offered me chairs as I was looking (I suppose it was because I was holding a baby?). The property is well-maintained, and we had no issues with the 2b2b oceanfront corner unit we stayed in. As a family of four, we thoroughly enjoyed our stay at this resort. We particularly appreciated that the food truck and supermarket are both conveniently located within walking distance. We will definitely be returning!

Love the location and many of the employees. Dukes is very meat-centric so we didn't bother eating there. My teenager was really hoping to find kids his age to hang with (they were all around but no opportunity to mix with them). I wish they had a volleyball court or a game room to make it easier for kids to hang with other kids. The general store was very convenient although very overpriced. Everything in the shop is about 20-30% higher than the same things anywhere else. The beach is beautiful. Pools are beautiful. We had mountain view and we saw rainbows (sometimes double rainbows) everyday. Parking garage does get full, but then you can park valet for free.

Loved this resort! The rooms were great, and the pools were even better. Being beach front and snorkeling right at the resort was the highlight. However, if it were just my husband and I, we would stay elsewhere. Absolutely amazing resort for families.

The location is excellent. Lots of parking. The rooms were more than spacious. The balcony was huge and offered beautiful views. We had a Garden side which I preferred because no one could look into our room. Rooms had a full kitchen which was helpful to prepare food for the day. They provide laundry soap that can be used to clean your clothes in the in-room laundry machine. This was so helpful because we did a lot of hiking and our clothes were so dirty. How did I not take any photos of this amazing room? The hotel was also very kid friendly. They had an insight shoppet, gym, beautiful pools and spas. The only down side was they didn't offer classes or games that we've experienced at other hotels, such as lei making or bingo, but that is not a deal breaker for us. We will stay here again.

Fantastic resort. Clean rooms, excellent location. Beach access that is family friendly with calm waves. Best pool on the island with easy access to Dukes restaurant and the beach walk. Food trucks and other restaurants within walking distance.

As a mom of four young kids, vacations are usually a mix of fun, chaos, and snack management—but Honua Kai made it feel like an actual vacation. From the moment we checked in, it felt like this resort was made with families in mind. Our suite was spacious, clean, and came with a full kitchen and washer/dryer—total lifesavers when you’re dealing with beach towels, sandy clothes, and nonstop appetites. The pools were a huge hit with the kids, especially the waterslide and lazy river. We spent hours bouncing between the pool and the beach, which was just steps away. Duke’s on-site was perfect—great food, ocean views, and kid-friendly options (plus strong coffee and better cocktails for mom). We loved how easy everything was: the valet service, beach access, even the little store downstairs. Were there a few early wakeups and sunscreen meltdowns? Of course. But overall, Honua Kai gave us space to breathe, play, and make sweet, sandy memories. I’d go back in a heartbeat—maybe next time with grandparents for backup!

***THIS REVIEW IS FOR ONE OF THE LUANA GARDEN VILLA IN HONUA KAI*** We had a large family group (8 people) going to Maui and decided to book a 3B/3B Luana garden villa, right next to the Konea Tower. We had a great experience! The pros: - the villa was spacious, modern, clean, and equipped with everything we needed from kitchen supplies to beach gear. - comes with a complimentary tandem garage spot right next to the villa - private pool for the villa area but also access to all the main resort pools and beach right in front of the hotel (walking distance was reasonable to the main beach ~5-6 minutes) - great pools for young kids, also a water slide - easy check in and check out process through an electronic keypad - unlimited towel access through the towel tracker machine - close to the Times Supermarket, various eateries, and food trucks - tasty food from Duke's restaurant which is right in front of the kiddie pool. They also provide food and drink service to the pool areas. The cons: - the internet was average speed and limited to certain parts of the villa - quite pricey per night ($1000-$1400/night) If you're considering a villa, I would definitely recommend booking through Maui Westside Property. They have several villas available. They were friendly, responsive, and organized. Here's their link: https://mauiwestside.com/luana-garden-villas

Perfect family resort! Our kids were endlessly entertained in the pools and spas and at the beach right on the property. We stayed in a 2 bedroom condo, the space was roomier than we expected. We comfortably fit 3 adults and 2 kids. Beds were also actually comfortable! The ocean view from our room was so beautiful and the cherry on top of the trip! Staff and front desk were all kind and helpful! We loved that Duke's is right there on the property! We ate lunch and dinner there almost every day, the food and drinks were all amazing every time! Thank you Honua Kai!

We booked five nights through Outrigger for a three bedroom/ three bath Oceanview unit. Checking-in was very easy and friendly. The staff we encountered were all nice and friendly. My biggest concern were all the complaints of roaches on here but we only saw a couple of small ones in the kitchen. We kept our food put away and cleaned up after every meal as a precaution. Roaches are known to be prevalent in Hawaii so be prepared. Our room was clean and well stocked with towels, shampoo, conditioner, bar soaps, and lotion upon arrival. Towels were readily available in the downstairs lobby, pool area, and you can just dial 0 and request them. The kitchen was fully equipped with everything we needed including paper towels and dish soap. Detergent and Bounce is provided for the washer and dryer. The on-site convenient store has basic items to stock your fridge or freezer such as eggs and frozen foods. We baked a frozen pizza when we were too tired to eat out one night. There is only a Duke's Beach House restaurant onsite but plenty of nearby food options outside the resort including a food truck park right next door. The front desk was always quick to respond to help us when needed. Room service is by request only but we never felt the need to use them. The pool opens at 8am and is the best time to head down during this summer. The slide was very fun for the kids. There is a very small splash pad and baby pool. The lazy river is nice but strangely does not connect all around. The grounds were very beautiful and well maintained during our stay. The beach front location is the best part. The beach is clean, beautiful, and the waves were not too rough for the kids. We were actually able to see sea turtles. I would totally recommend this resort and booking through Outrigger.

Ok so now that I am back home I can sit down and write my review. I must say I am impressed with this resort, it wasn't what I expected and I hope to be back in the future. Ok so note this, staying here many of the units are individually owned so any complaint I may have can't be held responsible by the resort totally. So let's get to it, I stayed at one of the condo units which was decorated very nicely and was very spacious. At first site I was way impressed. So usually when I walk in rental, hotels, air bnbs and places I stay I give it the once over. Walking in the first I noticed was the scaffolding outside the balcony. It totally blocked most of my view. That was a big downer but did not ruin my trip. They actually offered a discount per day because of it and I lived with that. Now looking around the room I found little bits of damage and things that were easy fixes that literally couldn't have been taken care of way before I booked 3 month previous. Just for the prices you pay for this place I'd think these items could be taken care of. The TV is a little dated, there are no USB ports anywhere but there are lots of plugs. The wifi was sketchy at times but it worked. I hated the bed, It did a number on my back. I went to get a massage and that didn't help at all. I slept on the couch and it was small. The pillows were almost non existent. Once again the room was pretty awesome but you can see some others had better benefits to them and were taken care of better than others. My room was the bare minimum. I saw they also have some bigger units on the site that is good for family or groups I will be trying out next time. Staff was great, actually pretty excellent, I have no complaints at all. The grounds are immaculate, the pool is beautiful and you are literally steps to the beach which I loved. I would definitely day again and would suggest anyone and everyone to stay here. Before I left I was able to walk down to the beach and tell Maui good bye, I almost dropped a tear.

So I've stayed here a couple times and am about to stay again . Here is the main reason it gets 5 star : location and staff /service Now pros and cons Cons: - this is similar to Westin villas and other condos - no room service and housekeeping is VERY limited (like once every 7 days I think) - it's not as nice/ as well kept as Westin level villas - it's a bit north (ie not black rock ) - the elevators tend to be slow and not always work well (in konea tower) Pros: - condo style rooms so kitchen and laundry - good sized rooms with big bathrooms - great service ! Front desk and management are always friendly and helpful and when I had an issue they were very quick to rectify it and went above and beyond - this is appreciated and important - great value -very good pools with a good "intermediate " level slide - not the Westin but also not a little 15 ft kiddie slide - it does have a restaurant on site and a coffee/ quick service place as well as a spa Bottom line - this is a great value and good location with great staff and I definitely recommend and am excited to return

My wife and I stayed in Honua Kai for 4 days and 4 nights, and while the property, beach and pool were gorgeous and conveniently placed, each day we experienced another hurdle with little help from the staff. We stayed in the North Tour (Konua) which is the tower opposite of where the front desk is (which is located in the South tower.) Calling the front desk from our room was useless at any given time, as no one picked up. On our second day, I had to go to the front desk 3 times alone to get new towels delivered, which meant walking from building to building to speak with someone. From our room on the 10th floor to the lobby in the other building, it was about a 10 minute trip each way. On our second day, power went out in our building for a few hours with no updates from the staff. On our third day, our key pad to get into our room stopped working, so again, I had to walk to the front desk in the other building to have them reset the box. Asking staff in our building with any of our issues did not result in any solutions, and I was referred to the other building each time. Overall, Honua Kai is a beautiful resort right on the water with convenient dining all around it. However, due to the many issues we experienced during our short time there and the little resolution from the staff, we will not be returning.

Our most recent stay at Honua Kai was a complete disappointment. We've stayed 3 of the past 4 years and it's become clear things have gone downhill. We encountered a series of problems during this visit that made our stay less than pleasant. First, we were assigned to a room that ended up being infested with BUGS/roaches (not just talking one or two, but several). After informing the front desk, we were assigned to another room, however, our problems didn't end there. For the next few days, a large crane they were using for painting the hotel blocked our ocean view balcony, making it less than ideal to enjoy the view we paid for (and there was not ONE single mention that this work would be happening before our visit). Not only was this a major inconvenience for the price we paid, but the constant noise from the crane was also a burden for relaxing outside. I should also note that in transit to our 2nd room, the hotel's power went out (almost leaving my family and I stranded in the elevator - luckily we walked out seconds before it cut). And to boot, the ceiling in the hallway caved in! Some quality concerns going on here... When I brought up our concerns to the hotel staff manager following our check-out, she seemed reluctant to want to "make things right" in the spirit of what I would say should have been good hospitality. Instead she was combative to the issues I raised and only offered to discount the room by a measly $65 a night. Overall, our experience at Honua Kai was a complete disappointment. The bugs in our first room, followed by the crane blocking our balcony for several days, made our stay far from enjoyable. We were deeply disappointed with the lack of concern and attention from the hotel staff. We cannot recommend this hotel to anyone at this point.

I'll never ignore reviews again. I made a big mistake booking here. First, the good. Our room was decent. It was a studio on an upper floor. It had a beautiful balcony and full kitchen, but there is a smell - more on that later. Bell services and the valet staff - while clearly over worked and under staffed, were wonderful. I saw other posts about the parking situation but what ever room I booked comes with valet, so that's been helpful. Now, the bad. And it's bad. The hotel is undergoing major renovations and none of that was mentioned when I booked this room. There is scaffolding all over the rooms to the right of us, and drilling would begin promptly at 7am every day. There are two massive cranes parked in the courtyard. I realize this has to happen for refurbishments, but nowhere was this mentioned and we certainly weren't given a discount Every sunset photo I take, every time I try to take a video of the ocean - there's the, you know, huge orange cranes. The phone to the front desk was broken and the staff refuse to address it. We had a situation where the room below us was having a party. During the sunset while there was peaceful live Hawaiian music coming from Dukes, the people below us were blaring music and singing along loudly on their balcony so the entire hotel could hear only that. A lot of the songs were inappropriate for kiddos too, to the point that people were yelling at them from other balconies to please turn it down. I called and called the front desk, when I finally just walked down, three employees were just standing there. I mentioned I had been calling and had even called the main line from my cell phone and they looked puzzled. They also claimed they would phone that room - they didn't. The loud music continued. Also, the fire alarm. Yes, at 3am, the fire alarm went off repeatedly. They said it was all clear, then it went off again. I'm guessing it had something to do with the construction, or the party below us. (Edit to add, apparently a water main broke on the third floor, and those people had to move rooms.) Finally, the stench of mildew in our room. It's bad enough that it kept me awake. We moved hotels eventually and all of our belongings smelled like the room. We're going to have to wash everything thoroughly when we get home. It's hard to be in a place that clearly has so much potential but the service level and construction makes it a solid zero. I didn't even want to be there. The irony is these are individually owned condos. I looked up the purchase prices and we're talking millions...do the owners in the vacation program know how badly this place is run? Next time I'll stay next door at the Westin.

Stay away from this place! As we walked in to the unit, the smell was unbearable. They had to spray it twice and change the air filter. The maintenance person said while changing the filter, "this filter is so dirty". None of it helped tho with the smell! The apartment we received is infested with large roaches. The receptionist informed me that those were baby roaches after I showed her a picture! A roach was on the top of the coffee maker and fell into the area where the water is added as I was trying to brew coffee. Imagine preparing food in this purportedly "beautiful kitchen" while bugs are everywhere. We had "Mountain view" room and let me tell u...yes, there are mountains, of course, they r all around but the view is looking in to the parking lot! Very noisy from the traffic that is nearby. The balcony door was broken, very hard to open and hurt myself opening the door. After speaking to the front office about the issues I was told that they have no other rooms available because they are housing people impacted by the fire. The receptions took my information for the manager to call me which the manager did not do. Following up again, supervisor stated there is nothing they can do and to call Costco Travel to be moved to another hotel. But because of the holiday everything was booked! The "beach towels" are actually towels u get in the bathroom so there is no beach towels. "Cleaning service", only 1 cleaning service available for 10 day stay and u have to make an appointment for cleaning service because they are "short staffed". Additionally, you would anticipate receiving this information upon arrival given that this is our first trip here. Nevertheless, they're just full of surprises! Customer service/staff/management - I understand Lahaina town went through some devastated fires, however, there is no reason to treat people any different then the way u want to be treated because everyone these days have a story and some could be worse then the others. If you are unable to provide to paying customers the services we paid for then you should stay closed. Some of us r working class as you are and treating guests the way I have been treated is no way running a business.

We had a wonderful stay at this hotel. I appreciated the washer, dryer, kitchen and pantry especially. In the pantry we were able to store a lot of our stuff that would normally be spread all over such as snorkle gear, snacks, medicines, shopping... This is also where there are 4 beach chairs and a cooler. This was super helpful for our beach days. Beach and pool towels were plentiful and not an issue. The fridge has water and ice dispenser. I knocked 1 star off because a false emergency evacuation alarm went off at 4am one night. The next night, my in laws lost power in their room from about 9 or 10 pm until 2 am. Other than that, the accomodations were great. Keep in mind that this is a residential type hotel with no activities, no kids club, no concierge, no room cleaning unless its an extended stay ... So if you are looking for a more amenities, you may want to look elsewhere.

We had the BEST time in unit 344 and at Honua Kai Resort, renting with KBM Resort Rentals, through Air BNB. We will definitely come back for a family visit. The unit came with essentials needed for the beach, all the comforts of home to be able to relax and cook and do laundry, and clear instructions on checking out. The resort staff were very helpful in getting luggage/groceries to our room and answering any questions we had. My only "other than positive" thought is that I would not consider what the resort lists as a Lazy River, to be what I know a lazy river to be. It doesn't move at all. That being said, all the pools are fabulous. We never had a hard time finding lounge chairs, towels were always available, and access to the beach was so easy. Dukes was phenomenal for pool side service and dining in.

They lie, booked though our travel agent for 389 and these thieves stole another 600 in BS hidden fees. Stayed at another property next door to the left and a week stay was 249 in fees. Don't stay here no AC service and the staff were horrible, practice Aloha not here. Stay at the Westin horrible people and service.

Update: woke up to a roach on my hand as I Opened the door. Never ever again. Even in my hosteling days I didn't have this. Never. Again! For $1000 a night with a beautiful view? They can do better! Beautiful minus the large crane, roaches in rooms, no fresh towels, safe won't open and my stuff is in it. Microwave doesn't work and roaches in the dishwasher. No one will help, nothing upon check in, I can't even describe the name of this place. Must call during office hours. Of course no maid service, garbage service or even clean towels. Pool towels are like from a motel 6 and a very dirty pool. Slide open only during weekday hours. But I have a corner suite with a 3 way view. All for $1000 a night. Happy vacation to me!

We checked into Konea 214 and it was stunning. We booked thru Maui Resort Rentals. These are individually owned condos managed by various different companies. The website had current photos and after reading about worn carpet, we chose Konea 214 because it had beautiful porcelain tile wood floors. Maui Resort Rentals provided us with easy check in instructions. If we need anything, we just called and they delivered. The King bed was super comfy with an upgraded mattress. There is a Queen pullout sofa in the Living room. The furniture was new. The kitchen was fully stocked so we could cook our meals. They even provided a Vitamix! There is a full size washer and dryer as well. The unit came with two flat screen TV's and high speed fiber! The lanai is much larger than most at about 290 sq ft. We enjoyed the super nice lounge chairs. There is a nano door that opens fully, and it's super cool!!! There is a waterfall below and it's very peaceful and soothing. We frequently ate breakfast on the lanai. We were going to rent beach chairs, umbrellas and coolers, but were pleased to find this unit came with them free of charge! Score! And the unit was stocked with new BBQ tools! Maui Resort Rentals was always a phone call away. We requested Windex, toilet paper, etc. They delivered it to our room. Please note, this is a condo, so if you want daily housekeeping, you can pay extra for it. We were happy to wipe our counters off and dump our own garbage daily. There is a broom and dustpan in the unit. There were many pools to choose from as well as hot tubs. We sat on the beach a watched the sunset most nights. Dukes is onsite and they have a pickup window, so we could bring it up our room or eat on the beach. The wait staff delivered food and drinks for those seated by the pools. Towels were located all over the resort and we accessed them easily from the machines. The folks who rented from Outrigger had to stand in line at the front desk in the Hokulani tower to get towels. We had met others at the pools and hot tubs who rented from other management companies. They certainly weren't treated like royalty like we were. I read Maui Resort Rentals has Marriott, Montage and Four Seasons trained staff. Huge difference! I would also make sure to note the various reviews, unit numbers, management company, etc. As some owners and managers may be more money oriented instead of interested in providing a wonderful experience. We booked this upgraded unit and it was way better than we expected! I would highly recommend Honua Kai Konea 214!!! We are going back in February 2023! Love, love, love!!!!

We've been coming to Maui since the early 80's and tho' Honua Kai is our go to for the last 10+ years I see that now it is owned by Outrigger! We have stayed years ago at the Outrigger in O'ahu so hopefully, it will retain the 5* resort hospitality. We looked in buying a second home here in West Maui but that was a week before the Lahaina fire. I will not go there now until all are housed but it is a wonderful resort and love the ocean to swim, eating at Duke's and going to Merriman's for Happy Hour and of course, playing Kapalua up the road. Aloha

This is the third time that we stayed at Honua Kai. I am afraid that it has lost its charm, customer service and hospitality. The disappointment started with our front desk encounter. The person who checked us in never even tried to pronounce our name nor ask me how it was pronounced. She proceeded to call me Mrs. Janet. Our room was a great disappointment. When we had stayed there before, we had a one bedroom that was spacious and the bathroom was large with a walk-in shower. This time, we had a bathroom that was so small that we had to keep some of our things on the kitchen counter and we had a tub shower. I immediately went down to the front desk to complain and try to get our room switched. I was told that it couldn't be done that evening and that only the manager had the ability to do it and she didn't come in until after 9am the next morning. I was also told that there would be an up-charge. The lighting in the room was awful. The lights in the bathroom weren't bright enough to comb hair, put on makeup or shave. The furniture was old and tired. The counter on the island had big chips of granite missing. The suite didn't have a full length mirror in the whole place. There weren't any clocks in the room other than on the appliances. There weren't any manuals for the appliances so google became my friend as I kept trying to find out how to use them. The TV did not have any access to stream from any of the popular streaming services. You might say, why didn't I use my computer. I opted not to take a computer with me on vacation. We decided to have a massage at the spa. OMG!! It was not a great massage and it was super expensive. The people were nice, but definitely not worth the price we paid. And the concierge was useless. When we asked about getting a reservation for dinner, she looked on OpenTable. I can do that myself. In all of my years of personal and business travel I never had a concierge that was not able to get dinner reservations. I will give kudos to the valets. They were extremely helpful and always had a great big smile as they brought or took the car. I would also like to mention that our waiter at Dukes (Branden) was amazing. He was friendly and helpful. He explained to us how everything that we were thinking of eating was prepared and made wonderful suggestions. BTW, the hula pie was to die for!! Lastly I would like to recognize Lile at the front desk when we checked out. She was kind and caring and Maui and the resort were overcrowded, expensive and was not enjoyable at all. We have been to Maui at least 6 times and this visit caused us to determine that it isn't a special place any more.

We visited Maui at the beginning of June 2023. We had an ocean view 2 bedroom 2 bath. First off, "ocean view" apparently meant an L-shaped balcony (short side facing the ocean) alllll the way back in the courtyard. It wasn't much of an ocean view. But it met the letter of the description, I suppose. Secondly, our room had a lot of issues. Clicking fans. One of the patio doors wasn't working. Dirty dishes in the dishwasher when we came in. Pots and pans were very warped with loose handles, dangerous. Master bathroom toilet running constantly at all hours. And the icing on the cake, the dryer didn't work. Maintenance staff were useless about all of these issues. And when we asked for another room, we found out that honua Kai doesn't own more than 20% of the rooms in the complex. So their solution was for us to pack up and give our stuff to the bellhop and be out of the room by 10am so they could prepare it for the next unsuspecting guest and give us a new room at 4pm. The manager on duty was misleading to our travel agent support about this, and took umbrage with my opinion that this was inconvenient for us. And then she was very rude to my wife. Without continuing to rant, the bottom line is this property is showing its age and everyone there is doing a half-assed job. I would not recommend this place to anyone.

** BEWARE ** if you have kids playing at the main pool, they will likely run past this corner to go up and down the slide. You can see the exit of the pool to the right and entrance to the slide on the left. 2 years ago (May 2021) we watched many kids wipe out running around this corner and really hurt themselves. At the time, the "wet floor" sign existed, it of course kids don't mind it. We complained telling the building management that the sign doesn't appear sufficient. Guess what happened? Correct answer = nothing So, 2 years later (June 2023), I'm sitting in the same spot and hear a thud and crying kid. Guess what? Kid's Head smacked on slippery concrete. 10 mins later, another with a hurt arm. I looked around and saw the wet floor sign tucked in front of the trash, completely unnoti I can't imagine the number of kids who have been hurt going up to the slide and vacations ruined. If you have kids at this pool, I hope this post helps you get ahead of this problem. Clearly building management isn't doing anything to fix it.

STAY SOMEWHERE ELSE There is a HUGE infestation of roaches. Been to Hawaii before and seen roaches randomly and im sure there is bound to be some, but not like this place. There are other resorts my family stayed in around the Honua Kai at the same time we were there and they did not have a roach problem like we did. Staff seem like they were not surprised when my husband mentioned it them. They only offered at first to send up a cleaning crew to clean. Mind you my family and I are not messy people. My kids are old enough to clean up after themselves. Then they offered us a new room, which we waited to move into the whole day. Only to find out the roach situation was worse. As soon as the room gets dark, roaches from ALL sizes from a speck to an inch long would come out from under the kitchen walls and under the sink. So gross. The largest roaches we seen was 3 inches long and they were hanging around the pools at night. Pools don't close till 10pm so if you go for a night swim, don't be surprised if you find some around the lounge chairs where you leave your stuff or in the actual pool like we did. During my stay there for a week I had to worry about not leaving food out and taking the trash out every night to trash chute. And omg the infestation of roaches coming from the trash chute was disgusting as well. It's like the staff did not care to have this resort clean. There is such a long wait to get a room after check in time because "it's not ready". Then walking in we see crumbs in the kitchen floor, food smeared on walls, stuff left behind from previous ppl under furniture that wasn't cleaned out. Tried to reach out to a general manager and till this day over a week and a half, no response. I will not stay here again. I heard the other resorts nearby are much better. I should have looked at reviews before booking. Hopefully I can save some people the inconvenience while being on a relaxing vacation.

My family rented a three bedroom/three bath, that could accommodate six adults, via Marriott Homes & Villas. The unit was less expensive on Expedia, but with my Marriott points, the price was reduced significantly. Although I booked through the Marriott website, their "trusted partner" was Maui Rentals which was responsive to my questions prior to our visit. I reserved a pack n play and high chair at no additional cost. The unit touted its well appointed kitchen and because we had a toddler with us, I wanted to book a place that included a kitchen, since we planned to eat most of our meals there. Before our arrival, I was told that we could use the bellmen to help with our bags and there would be five "bracelets" (to be used for towels) waiting for us. When we arrived, there were two bracelets and no one would call Maui Rentals, but gave us the phone number (?). I called and was told they would bring over the additional bracelets. They were not delivered so my husband had to walk to another location to pick them up. Strike One. We had also been given the combination to our room for keyless entry, which we received via email. When I got to the room there was no combination display so again I had to call someone and experienced yet another delay. Finally someone called and said that our floor hadn't been set up yet for a combination entry so we should use the bracelets, which at that time not everyone had. Strike Two. When we finally entered the unit with the bellman, everything seemed fine at first glance. Then we opened the glass door to the balcony and ran smack into the dining table and chairs which were in the way and very tattered (no doubt a result of the placement of the chairs and table). It impossible to avoid hitting the chairs, much less fully open the door. We had to physically move everything in order to do that. The kitchen was visually impressive. Viking appliances, wine refrigerator and even a Vitamix blender. Unfortunately, it was NOT well stocked. There were plates, cups, cereal bowls, glasses, flatware and a few small pots and pans. No prep bowls, pitchers (other than a small one for water), platters (which I had planned to use for the communal BBQs) or covered storage containers. The toaster was half broken, as was the ice maker in the freezer. Needless to say, it was not what was represented to us. So began a number of calls and texts to Maui Rentals. They delivered two large bags of ice and offered to "shop" for whatever we needed. We were told that the unit was individually owned but clearly it was commercially "stocked." I was asked to give them a list of what I needed. Initially, a few items were delivered. I then spoke to a rep at Maui Rentals who shamed me when she said, "Well, most people come for vacation not for cooking!" That's why you advertised such a wonderful kitchen complete with a wine refrigerator and Viking appliances? That was more than Strike Three, and we ended up spending a lot of money on food which we was not in our original plan. I was told that they would "go shopping" for things we needed, which they did, but after going back and forth, many kitchen items weren't available in Lahaina (i.e. platters to move food to the communal BBQs), so we gave up. At least one of the community pools was blocked from use (and for two days there were two pools out) during our entire stay at Honua Kai except for the day we left. Two different pools had pipes break which looked like sewage (it wasn't), however they worked on the big one and it was cleaned up in a day or so. The other pool had problems during the entire week until our last day. As others have pointed out, there was a lot of construction going on, however we didn't see much in Konea, the building in which we rented. Because of the kitchen misrepresentation, I wrote Marriott's CEO and the VP in charge of Homes & Villas requesting my points be returned since we spent a significant amount of money eating out but received 10% of what I used...a token offer which shocked and disappointed me. Ironically, once home I received a text from Maui Rentals' stating its goal was 100% satisfaction and asked if there was anything to address. I shared thoughts including their representative's comments to me. On the day after we returned home I received the text, "Mahalo for your stay with Maui Resort Rentals! One simple yes/no question. Would you recommend us to your ohana (family) or friends? We value your feedback!" I did not reply. On the bright side, the facility is in a great location between Lahaina and Kapalua, and we enjoyed its beach. Our view from our unit was terrific (see attached photo). There is a Duke's restaurant on site, but expect a wait. If you decide to come, ASK about construction and, if important to you, how the kitchen is stocked. I don't believe we'll return, although the three bedrooms/three bath unit was exactly what we needed.

Nice place to stay on Maui. There is a Duke's restaurant on the premises and you are steps from the beach and 2 pools. Each apartment has a washer and dryer, along with a full kitchen and a lanai. Some have pool toys/coolers/etc. that you can use while staying in the apartment. Bed was comfortable, parking was easy, and the resort was nice. Would definitely stay here again.

We have stayed here two times, in 2020 and 2023. Staff are friendly, clean, grounds are always well kept, and pool was amazing. Our daughter and cousin swam everyday we were here. We are from AZ so the water was a bit cold for our thin blood. Not sure what unit we had in 2020. This time 2023 we stayed in 249 and is a 3 bedroom and 3 bathroom unit with a full kitchen. This unit had a great balcony, views, and we had everything we needed. The only downside was this unit needs a bigger couch, a U shaped would be better than a love seat that only sat 3 people. More seating in the living room area. We had 8 people in this unit, 6 adults and 2 4 year olds. We had a couples massage, just what we needed.

5 Stars + This is such a beautiful place, amazing views, amenities fantastic, location is convenient to anything and everything. My husband and I couldn't have been more impressed by the entire stay. Staff has been nothing but friendly, resourceful, and lovely!!!

After booking our flights we went to Costco and VRBO to look for accommodations. We ended up finding them cheaper on Mau Resort Rentals. We had a one bedroom (unit 213) which was plenty of room for two adults and a four year old. The room had a full kitchen, small laundry room, a spacious bathroom and a large lanai. It also included a couple of beach chairs, beach umbrella and inflatables. We had to buy our own sand toys but left them in the room for the next guests. They have a Duke's Beach House on site which also services the pool area. The resort itself has several pools including one with a water slide. One of the other pools is long and winding which is kind of cool, but it would have been a lot better if it made a loop like a lazy river. All of the staff members that we interacted with were friendly especially our server Melissa. She is the best. The resort is in a good location with a walking path that connect you to the other resorts. Although we didn't swim in that beach we did walk down to watch the sunset. Its my understanding that the beaches in that area are some of the better ones on the island. There was some construction going so one of the exits was closed. This was a bit inconvenient and made the walk to the pool twice as long. The particular room we stayed in did not have any hangers which was a little annoying. There is plenty of parking in the parking garage which is great for keeping the car out of the sun. If you want to stay in that part of the island I would definitely check out the Honua Kai Resort.

This was our third time back at the Honua Kai. Things have definitely change post Covid but we understand. Before I get into the review, Vaha, at the front desk did everything she can to make us feel welcome and tried her best to accommodate us. My wife wasn't feeling well from the flight and would love an early check-in. She gave us all of our options. Thank you for the efforts. She is great and greeted me the 4 days we were there before we moved to Wailea. We were direct guest, not through a vendor. It is a lot easier not having to deal with the towel vending machine. We got a great 1 bedroom suite. New couch and tables. It really helps with the aesthetics. Everyone was extremely friendly. We had zero problems parking. If you do come back late, you might have to park a little further. We were able to park in the garage like in the past. Our little girl is older and was able to enjoy the water slide and the beach. The beach has a lot of rocks better for snorkeling. Keep an eye out, the kiddos might step on rocks. The negatives. The Resort fee basically outside of the gym access and parking has zero benefits. There wasn't any housekeeping because of "Covid". Then there is this mandatory insurance fee policy that is non negotiable. Regardless, we had a great time! It is good for families! If you are a direct hotel guest, their staff is great!

This is for their sister property next store. Stay away, do not rent from this facility or it's property management teams. They are unaccountable for any inconvenience you may have. The staff is unprofessional and not trained to handle any problems. It's a shame there is no quality control of faculties on site. Do yourself a favor, check out other properties.

We had the best time here. Stayed for a week! Rooms were clean, beach is just a few steps away, pool is gorgeous! Plus Dukes restaurant is on the property and the food is AMAZING!

My favorite things about this place: -the fold up glass doors and the screen doors -every room comes with a balcony so you can clean up your sandy toys/clothes there -we had booked a Mountain View room and we loved it even though didn't see the ocean. It was more quiet and we didn't have to see neighbors across from us -the location was in the middle of most places, super convenient -they gave us a lot of the daily supplies -the variety of pools for the kids -pull out sofa was easy once you figure out to pull the headboard -a lot of kitchen supplies (the only thing missing is a cutting board -staff was friendly -loved the room key hand band so it's less for me to pack when we're in the beach My least favorite things: -in the morning you may here trucks loading or buses beeping as they are backing up -the bedroom was smaller than what we imagined -the screen door was off track so we had to have them fix it twice. -since it was covid they didn't have room service daily but if we wanted service we would need to book 24hrs ahead of time and need to be out of the room for at least 3hr before they entered. You can still ask for supplies and stuff -the beach was rocky and had to walk down to the next hotel for a less rocky beach space (not super far) -check in was exactly at 4, they were quite busy or not budging -some towel confusion with the staff where if they ran out at the pool, you will need to go to the front desk Recommendations for future visitors: -park in the garage since it's a straight shot to your hotel elevator -if you don't plan on driving to a lot of places, there are food trucks, grocery store, restaurants within 15mins walking distance -bring food you can easily make if you want to save $$

This place used to be awesome. I have stayed here at least a half dozen times, maybe more. The place has been my go-to in Maui for the past decade. It used to be amazing. The last time I stayed will probably be the last time I stay there. It was not clean. The people working were a bit less courteous. It's getting a bit run-down, and no one seems to care or notice. Truly a bummer, as I have so many fond memories of this place. And let me say, is it "1 star" in the sense that it is utterly horrible? No. The 1 star rating, however, accurately reflects its decline and the value for the price. It is "Not good."

Had an amazing stay here with friends and would definitely want to stay here again. The unit itself was clean and well stocked with everything we needed. The balcony had a nice view of the grounds but the pink hotel next to it was not flattering. So if you book here, maybe check to see if there are other units not facing the pink hotel. Absolutely loved walking the grounds with a lot of plumeria trees that are reachable height and hibiscuses bushes with flowers as large as my open palm. The main pool in the Hokulani was stunning leading to an amazing beach and refreshing ocean. Do bring water socks/shoes because there are coral reefs in the shallow water and it will cut up your bare feet. View is stunning here especially at sunset. Can't wait to be back!

Very nice resort to stay at in kanaapali. My husband picked this place since we loved snorkeling in kapalua bay last time we were at Maui. Very Luxurious and spacious room l, near the elevator and Our room is a 1 bedroom with couch that transforms into a queen bed, perfect for our cousin who is with us on our trip. They even gave us some welcome goodies which was really nice. We were there for 4 days and we utilized the nice gym that is complete with quality equipments towel and water. The pool is huge but there are a lot of kids and families and very crowded so we didn't get the chance to use it. We were given wrist bands to access the resort pool gates and parking. The place is very secure although one thing about our unit the sink is clogged so it took a while for the water to go down the drain but the kitchen has all the equipments you need to make some meals. There is a food land walking distance to buy groceries and even a store downstairs to grab essentials. The balcony is very spacious and the bathroom is huge. There is also a food truck area where you can grab meals but since it is hawaii expect the plates to be around 16-20$ per plate.

This review is for our stay at one of the Luana Garden Villas. We had a ground floor unit (unit 12A) and it was perfect for our group! We had 6 adults and 3 toddlers. The ground floor was perfect for easy in-and-out access to the pools that are right in the center of each cluster of villas, and especially with little kids it was nice not to have to walk up and down the stairs a ton of times each day. (Which you'd need to do for the 2nd story villa units) The villa was luxurious and spacious. Air conditioned. Fridge and dishwasher and outdoor grill. Even an outdoor mini fridge. The unlimited beach and pool towel checkout-and-return machines system at Honua Kai was convenient- note: if you forget to return a towel by the end of your stay, you'll be charged $20 a towel. The grounds are great! Minor maintenance issues were easily managed by the management company for our particular unit (KBM Vacations). My only complaints: (1) the lazy river was the only pool that was heated, but even the lazy river pool was cold at times (a misnomer- the water doesn't have a directional flow... it's just shaped like a river but you have to propel yourself just like any other swimming pool). This was during a February visit (highs in upper 70s to 80, lows 60 at night) Except when the sun was blazing at midday, the rest of the time I felt cold in the pools- even the semi heated lazy river. (2) the pathways from the villa to the pools and beach are maze-like and meandering. The shortest path to the pools and beach requires going through the condo building lobby, which is annoying bc you have to don a mask, which rubs off some of your facial sunblock.

My family (two adults and two older teenagers) visited the Honua Kai property in June 2023 for seven nights. We stayed in a one bedroom ocean view room. The room was very spacious, equipped with a nice, fully stocked kitchen. All was acceptably clean - a little mold in the shower grout and on the underside of the bathroom sinks, but nothing major. The front desk staff was very kind and welcoming. We did not request housekeeping services during our stay but did call for towels, laundry detergent, and dish detergent several times. Each request was delivered promptly and professionally. Nice work! We ate at the on-site restaurant, Duke's Beach House, our first night and were disappointed. We stood in line for 20 minutes to order drinks at the bar while waiting for our table. The drinks were overpriced and small. The food was less than mediocre and expensive. We did not go there again. We woke to lots of banging our first morning and were surprised to see a cherry picker in the courtyard doing maintenance work on the upper levels of the property. For the duration of our stay, this obnoxious piece of equipment meandered its way around the property blocking one of two entrances to the pool/beach areas. Had we known this type of maintenance was going on, we definitely would have scheduled our vacation later. It was loud and often blocked what little view we had of the ocean. Management has the responsibility of letting guests know when the property will be undergoing maintenance so we can make a decision about whether to book or not. This was not an unforeseen situation as they were painting. In all fairness, I did bring this to the attention of management and they discounted my room rate to compensate for the inconvenience. But, what's lost is lost. It definitely took away from the value and pleasure of our vacation. Standing on the lanai of our "ocean view" room we looked directly at the second tower of the property. Let's stop and talk OCEAN VIEW vs. OCEAN FRONT. Honestly, I thought the phrases were interchangeable, but they are not. Our "ocean view" was only visible if you stood on the far end of the lanai or leaned over to look towards the ocean. It's a play on words that I'm guessing many hotel properties use. I would call this a "PARTIAL ocean view." If I'm paying this much money for a vacation on the ocean, I want to see the ocean without grabbing the "good" spot on the lanai or leaning over. Had we known this in advance we most certainly would have booked differently. An inner courtyard took up the space between the two hotel towers. It is a huge half a football field sized oval of grass - mostly dead grass. It was an unwelcome sight every time we stepped onto the lanai. During our first few days there was a landscaping crew digging up weeds in the courtyard, which eventually turned into large sections of grass being removed completely leaving only dirt. This project again blocked one of the two entrances to the pool/beach area. The landscaping crew also tore out the beautiful bushes and shrubs that were at the perimeter of the courtyard area leaving them bare for the remainder of our stay. It was less than tropical feeling and felt more like my own backyard. It appeared that they were doing some sort of work on the irrigation system which required them to clear the beds. This is understandable. However, it would be more than appropriate for these beds to turn over in one day to keep the tropical ambiance. Why not remove one bed at a time, make the necessary repairs, and put new plants in the same day? It's not impossible. Unfortunately we just looked at A LOT of dirt. There's a small cafe where you can get a sandwich, smoothie, açaí bowl, and some ridiculously overpriced sundries. It was a convenient place to grab something if you were by the pool or on the beach. The staff we encountered here were not very friendly and the machine to charge items to your room was broken making the convenience useless. I wonder if they have ever been taught to document room charges manually? This is how it was done before we had all these high tech gadgets and seems like a reasonable accommodation. They definitely did not make any effort to go above and beyond here. Finally, we paid $140 for a rollaway bed for the week. The springs were broken and it was useless. In all transparency, we did not report this to the front desk as we assumed they were probably all in poor condition. Buying an inflatable mattress at Costco would have been a much wiser choice. One final note...BEACH SHOES ARE A MUST! The coral is rugged along the beach at Honua Kai. Proceed with extreme caution!

We booked this resort through a third party site. The suite we got was spacious and had a large kitchen, bathroom, laundry and a deck with beach/sunset view. The location was great and only a short drive to a lot of great places. Dukes restaurant was on site too and we had 3 meals in here over the course of the week. I'd suggest planning on putting your name in there and then waiting in your room or by the pool to get a seat for dinner. The major flaw that really impacted our time here was the pool situation. My understanding was with covid, they've lessened the amount of chairs by the 4 pools they have, which is understandable but it's hard to imagine they can fit many more and it was extremely difficult to find a seat in the middle of the day. They also have 5 hot tubs, but 3 of them weren't working, meaning the jets wouldn't turn on. When I tried to tell the front desk this, they told me no one else complained about that so it couldn't have been true. This lead to the 2 that were functional to be over-crowded. So they remove chairs to attempt to avoid crowding but can't be bothered to look into to fixing the hot tubs that are overcrowded as a result? Makes perfect sense. We were pretty turned off by that and like I said, understand covid is posing some issues but the amount of $ spent here and they flat out refused to even attempt to reconcile the issue we had gave me a bad taste and I'd think twice before staying here again without at least exploring the plethora of other options around.

First we rented from Outrigger not an individual. We stayed here the end of March first part of April for almost 2 weeks in a 2 bedroom unit. It was our 7th time staying at this resort. I think that I'm unfortunately done staying here. The resort isn't up to par as it has been before. First, on our 3rd night our room flooded near the washing machine area. It flooded from above unit out of the washer hose hookup box (it wasn't a washing machine issue) and all also kitchen sink filled up with gray water. We walked into our room and it was all flooded from walking into the door and hallway all the way to the living room. My nice on cloud tennis shoes were soaked with gray water that were sitting next to the door and our suitcases in the closet were wet. It was around 8:30 pm when this occurred. It took someone from engineering over 1.5 hours to come to the room. Then another couple hours to snake the drain. We were exhausted with the time change dealing with all of this. Housekeeping was gone by this point. We got the honors of cleaning up the sloppy mess with pool towels and towels from our room. I learned they never clean underneath the washing machine area. All the old debris came out when it flood. Disgusting! They comped one night of our stay but seriously felt this wasn't enough for what we had to deal with and the one manger I spoke to didn't listen to everything that occurred when she called me TWO days (YES, TWO DAYS!) later. Nobody ever checked back in with us. Workers were in and out of rooms the entire stay each day. There were loud fans outside our room and they cut the drywall out. Never moved us rooms. The other lovely part was they were painting the exterior of the property, you would be sitting at the pool and there is super loud noises. There is scaffolding all over the property. Plus I was never notified when booking this would be going on at the resort. Not relaxing all all. At one point there were people using power washers cleaning the exterior and it would spray all over me while reading in a pool chair. Nothing like dirty water spraying all over someone. Gross! Pool water looked very dirty many days of our stay. It was hazy and sunscreen scum along the edges. Elevators are very slow and seem to break down a lot. For how much money that we paid I certainly have higher expectations. It was a miserable vacation due to the flooding and workers daily in and out of our room. This is why I go on vacation to escape the daily events occur in life. I learned none of the staff actually communicate with one another or their contractors with what occurred and nobody had any clue every time they had several people snake it and check on it. One worker/contractor asked for our door keypad code. We were like um no. We aren't giving you our room code. We also only received one room cleaning in the 2 weeks. Clearly this has been reduced since Covid. Overall I would not recommend Honua Kai again. Sadly they have lost regular customers that loved this resort and will certainly not recommend it. Save yourself the misery and stay elsewhere if you want an enjoyable Maui Vacation.

I was optimistic about this hotel as it looked comparable to other hotels in the area and the photos online looked beautiful. Unfortunately I was very disappointed with my stay. The room smelled of mildew and once I tried to use the washer and dryer I understood why. A repair man came very quickly to fix the appliances which was appreciated but the room's musk never fully wore off. The hotel's grounds were under considerable construction including large cranes blocking the windows and half of the pools and walkways closed. The hotel also halted all housekeeping services, including towel drop-offs. This is all understandable but the hotel made no mention of any of this when we booked. Each time I walked through the lobby there were lines of unhappy families seeking to move rooms. Had the hotel mentioned these issues in the beginning it would have been a much more positive experience. But all of these unexpected challenges, coupled with an outrageous 30% tax on the room, left me disappointed with the experience. I will not go back to this hotel.

So beautiful!!! Check in was great! They put your groceries in plastic tubs and bring your luggage to your room. Free Parking! This villa is like a huge 2 bedroom/2 bath apartment.

I have traveled around the world by myself and before taking my blended family of seven for our very first trip to Maui decided upon Honua Kai. It "seemed" family friendly and COVID safe however after a few days the family friendly impression from the photos was not present at all. When we checked out it was not apparent. Hawaii was beautiful, but not the tourism culture. Next time we will take our family to a cleaner environment like Mexico and the Dominican. By the way, you will spend 1/3 the price. You will be able to do more activities and the service is 1000 times better. Our extended family of four stayed in a really beautiful villa for a few nights although Air B&B then extended their stay based on this and move into the same type of two bedroom condo we were in. We have two adults and five kids in our party. Not once did the staff greet us, bring us hand sanitizer, spray down our luggage, clean our room during our stay, bring us garbage bags, the concierge ask us how was our stay was, or help us with luggage when we arrived. They DID call us early to ask us when we were leaving and tell us we could not store our luggage due to COVID. Now mind you, most resorts can clean your room (some twice a day), hold your luggage (because they sanitize it) and will have a bell boy help you with your luggage. If you are so worried about COVID, you should be pro active with your sanitation. Make it easy for your guest. Take a look at Dreams, Secrets, and Breathless as examples. They have Clean and Care policies. I am really sad to see this is NOT the hospitality I have heard about. Maui was stunningly beautiful, but this resort sure made parts of it UGLY. People always remember how you make them feel.

We were very disappointed in our room and the service at the hotel. I booked an ocean view room, and I assumed that meant the room would be directly facing the ocean. Unfortunately, I was wrong. The ocean could only be viewed when on the patio and facing an angle toward the ocean. If you were sitting in the room you could not see the ocean. When we called and asked if we were in the correct room because of the lack of ocean view, we were told to "lower our expectations." We also requested late check out, and the front desk did nothing to accommodate or help us get late check out. The hotel staff did nothing to help us enjoy our stay. The pool is very busy and although they claim to not allow reserving of pool chairs, that is not enforced. We had to sit on the group by the pool surrounded by 10+ empty chairs that just had a towel on it. We came here to relax on our honeymoon, if you are looking for a relaxing adult vacation, DO NOT COME HERE. Save up the money and get yourself a better room. Staying here was our biggest regret of our vacation and I will not be back.

Visited Maui for my 1st time in September with two family members. The rooms amenities were top notch. Dishwasher, fridge, huge island, washer/dryer, Tvs in each room, 2 masters with large bathrooms, living room with pull out couch and they stocked the room with toiletries and items such as laundry detergent. I am super picky when it comes to beds and I slept great. We did book a resort view and ended up with a view of the loading dock with some interesting things going on. Quite interesting. At one point, we saw people getting loaded into an ambulance. WTF. Good times. We were not there to look out over the balcony and were there to get out and about, so it was ok. The resort is a mix of timeshares and non time shares. They have towel lockers for timeshare guests, and you cannot access them if you are a non time share guest-keep in mind. They have a GREAT coffee shop. Highlight of the resort if you ask me. I drank coffee and ate breakfast bowls, icecream everyday from there. They have other items for purchase as well like toiletries, gifts and drinks. I did not love the beach. They have a tall barrier plant thing completely covering the view to the beach from the walkway, WHY? I guess for privacy for the 6 feet of beach to the resort. Who knows. It is a super small beach and I walked over to the resort to the left and enjoyed the chairs and the beach there on most days. I did swim in the beach and it is really only about a 2 minute walk, so not a huge inconvenience. Some of the hot tubs were empty when we came, maybe under repair. Not sure. I didn't use them anyway as they were pretty crowded, probably because most of them were not working properly. You can get items from the towel shack, but have to purchase them for rent, not included in your stay. Parking is underground and there was plenty of parking. They give you a parking card that is electronic to swipe for you to access the gate in and out. They advertised a bonfire pit, but didn't ever use it. I mean, overall it is a very pretty resort. I think it has more potential for sure considering the amenities they have. I would consider staying again, but would also look maybe next door too.

Love some stuff but not the pool of water outside our room, nor The 25 mosquitoes we killed inside our room in the first day. Complained five times in three days with zero effort and no solution in sight. They actually eventually tried to tell me to talk to a third-party management company, and said they would copy me on an email to the landscape company. Hilarious.

Update: Raised my concerns via formal complaint through Costco Travel, who then sent an email to the management. HK management felt it was "fair" to cover the resort fees only - which is a bit of a slap in the face. This goes to show that they could care less about their property - or its guests. The reality is, if cleanliness is that visible to the naked eye, guess what's going on that you don't see.

I considered not writing a review but I would want to know if I was looking for a resort. We had stayed at Honua Kai resort the year before and absolutely loved the resort. Then we stayed again about a year and a half later a couple months ago and I was so disappointed. When we arrived I noticed lots of bugs in our room. Not something we saw AT ALL last time. But I was unbothered because I know that can happen in tropical places. Then as it started getting darker it looked like there were cockroaches scurrying around. Went to bed and woke up early while still dark and got up to make coffee and cockroaches were all over the coffee maker. I called the front desk and they offered to send someone up but I told them it would need more than that because they were in throughout the kitchen. They offered to move us to another room which was only one flow down. After spending all the time to repack our family of four and move sure enough the next room had the exact same problem. At that point I just knew they were going to be everywhere and gave up. We book at Honua Kai because of the convenience of the kitchen but we ended up throwing away all our food because cockroaches were crawling on everything especially at night. And we aren't even talking about the big ones that are attracted to moisture but the dirty ones, shag infest homes. They did offer us a $100 resort credit but that wasn't even a drop in the bucket for all the food we had to throw away and that we had to eat out for all our meals. I was really disappointed because the resort is fabulous besides that but it really was enough to ruin a lot of the trip. I literally felt like they were crawling on me at night and I'm not a high maintenance person like that, would have been totally unbothered if it was a bug that wasn't so gross. Sadly, we won't be back and had planned to make it a yearly thing of memories with our small children.

Five stars for Julie at the Concierge Desk in the Konea Tower! She is amazing and lovely to speak with. We booked two excursions through her as well as greeted with a smile and small talk and tips about the island and where we should go every time we returned to our condo. She made us feel right at home.

In general, this is a nice resort with huge grounds, multiple swimming pools and beach front. However, each condo niceness depends on the individual owners. Our unit #549 has 3 bedrooms and 3 baths which is perfect for our party of 6. However, the owner stocked this place with the cheapest and poorest quality sheets and kitchenwares. Pots and pans were inadequate and old and poor quality. The beds were old, lumpy and sheets don't fit well. They keep bunching up on you. There were bugs all over the kitchen counters. The first day, our unit was not properly cleaned. Greasy dirty floors and refrigerator not cleaned. Food crumbs on the floor. We reported the issues but no one came. The refrigerator Subzero kept "beeping" constantly. The freezer didn't work. We again called and someone came and said they will send someone. No one came. For what they charge per night and how they claim this is a 5 star resort, I think better quality kitchenwares and beds/beddings should be used. Poor underground parking which filled up after 6:00 pm. We got relegated to outside parking 500 yards away along the side street. You have the impression that the staff really don't care to solve your problem. We won't be back here for sure.

We had a nice stay at the Honua Kai, and at a great price through a Costco Travel package. Our room was very nice and modern, with granite counters, modern appliances, and nice decor throughout. We booked a 1 bedroom condo and the bathroom was huge with an all glass shower and double sinks. Our biggest issues with the room included a subpar sofa bed, with a back-breaking bar under the middle of the mattress, as well as the lanai door not able to latch completely (but we were on the 4th floor, which made it not as big a deal). The beach behind the resort was typical Ka'anapalli, with not much sand. We went to Fleming beach North of Kapalua a few times instead, which was fantastic. The resort is very nice overall with many swimming pools and a Duke's restaurant right on the grounds. We had daily breakfast for 2 at Duke's included in the package and it was a really nice perk. The breakfasts at Duke's were in generally very good, and the vouchers we used included tax and tip even. With most breakfast entrees between $13-19 on the menu, this is a really great deal. (but the loco moco was disappointing, I was expecting shangri-la for a $19 entree!) The cleaning crew was a bit lacking for one of the cleanings (they only clean every other day, and replace linens the 4th day). They had given us too few towels and it smelled like they did not clean the toilet. Also, I had to call for more towels and it took a 2nd call after an hour to get them. The 4th and 6th day cleaning was satisfactory. Also the shower seemed clogged and we left a note for them to clear it but it seemed like they did nothing. There was construction that we were warned about when booking, but generally it was no issue and we barely heard any noise. I believe the prices are so good on Costco to make up for the construction so it really is a bargain right now. Valet and self parking in the underground garage are included in the resort fee. The garage is decent and we never had a problem finding a space. The check-in hostess was very nice but oddly they told us our room wouldn't be ready for an hour or two, and we left to look around, and bam 10 minutes later we got a text the room was ready. Check-out was a breeze, you get a receipt under the door with final charges, and you just call a number to check out and leave the keys in the room. Overall we had a great stay, I'd recommend this place and definitely book on Costco, because the prices I saw on their normal booking website were pricey!

I Don't Usually Give Bad Reviews But I'll Make An Exception, The Resort On The Outside Is Very Nice, BUT Roach Infestation In Our Room was very Disturbing We Had An Infestation And Immediately notified the hotel Manager And She Said It's Common We Are on A Tropical Island, I went to dump our kitchen trash and was greeted by numerous Roaches On the same floor to deposit the waste into the TrashChute located down the hallway, Long Story Short We Purchased A Can Of Raid And Sprayed our Room Every night To Wake Up The Next Morning With Dead Roaches Throughout The Kitchen, Do Better Please.

1 - There were roaches in my room. My first day I looked down in the toilet and a baby one was crawling around. Then, I found others in the kitchen and on the bathroom sink. I didn't use the kitchen for fear of attracting more and finally reported it on the last night after I saw a much larger one. 2 - there are no pool towels at the hut normally. I was sent searching and spent 20-30min looking for towels. The front desk line was full of people trying to check in so I went to the concierge who was having a leisurely phone conversation. The couple in front of me left frustrated. I waited five minutes then approached (while she was still on the phone) and asked if I could just have a pool towel. She said "what" angrily and rolled her neck. She pointer rudely at the front desk and said "I don't have any" and told me to go over there. She was so unprofessional it was laughable. I found a manager who finally helped me and another angry guest who was soaking wet looking for towels. Meanwhile the guests checking in were upset with the front desk ladies about something unrelated. 3 - I was held up at Duke's to make sure I had paid my because the staff doesn't know that if they offer a QR code to pay and you use Apple Pay your card number is disguised to prevent fraud. They finally figured it out and gave me a card for a free drink for the embarrassment I assume.

This was my first time at this resort but stayed several times at other resorts in Kaanapali. We stayed here and booked through Maui Resort Rentals which was a mistake. The staff at Maui Resort Rentals were great but the thing is for anything that you need during your stay, you will have to call them and not the front desk of this hotel. I lost my driver's license at LAX, the hotel won't print a copy of my temporary driver's license bec I booked through Maui Resort Rentals. Fortunately, a nice lady at Maui Resort Rentals let me print my driver's license. It's a nightmare staying here, front desk is useless bec you don't book directly with them. Pools are a joke if you have stayed at other hotels. I would never ever come back here even if it was offered to me for free. Would recommend staying at Hyatt where you can stay at the timeshare and enjoy the hotel amenities next door. Unfortunately it wasn't avail for the short window we have, my daughter is going to summer school and only has 2 weeks off. Lesson learned, big mistake booking this place. Valet staff were great and all the other people working at Maui Resort but this resort doesn't have much to offer. Also, this resort is old, don't believe the pictures online, those were taken at least 10-14 years ago. Save yourself the stress on your vacation, stay somewhere else.

We booked 6 days here through Costco for July. Our flights changed so I called the resort in April to ask if we could book an additional day on the front end to match our flights. I spent time on the phone with the reservation guy. He said they had the same room available (after looking up my Costco reservation) and said he'd make a note of the two reservations so they can be tied together so we could just stay in the same room without having to check out. Awesome. We get here on that additional first day. They don't have our reservation because the guy put it in for June and not July and we are SOL. They found a room but wanted to charge us ON TOP of what we already paid for the room that he made the mistake on. We asked to talk to management, but apparently they don't work on Sundays.... I'm so angry. It's hard enough to travel with 4 children, but they made this a nightmare. We are stuck staying here because we prepaid for it all through Costco for the rest of the week, but because of their mistake, we will also have 5 hours tomorrow where we won't have any place to put our 6 suitcases and stuff. Avoid this place if possible. They make mistakes and can't fix them because "they are corporate and the management doesn't work on Sundays." I mean, I get that mistakes happen. Fine. I can get over that. But the fact that they just can't do anything to fix it because the people on site have no power to do so? Uhhhh... ridiculous. Oh. And while we were waiting to talk to them again, a man came up to complain that someone just walked into his room. Their response? You guessed it! Nothing they could do. I spoke with Nicole and she literally heard nothing I said. I was asking only to have a late check out and early check in because we will have to change rooms and she kept replying that the room for tonight wasn't available the whole time. The communication is infuriating and awful. I'm very disappointed. Ultimately, we planned our trip around our accommodations. We were told we would not have to checkout and back in so we planned to go do surf lessons in the morning, beach, then rest from 2:30-4 before we went out again for dinner reservations. They took that option from us by making that mistake. Then when asked to help us by making the transition between rooms easier, they literally refused. Update: the supervisor today was a little more helpful but I did tell her that I felt that we were going to be punished when they put us in a new room. I was right. They put us in a corner suite that is significantly smaller than the other 2 bedroom suites... across from the trash room. You can't make this up! We can't even fit the kids' suitcases in the 2nd room. All 6 of us can't even fit on the balcony. I tried to call the general manager and he hasn't called back. Literally just a terrible experience all around. Ruined my first two days here and because no one likes to resolve anything, I'm sure I'll get to spend all day the third day dealing with them. 2nd update: in the mess of it all, I ended up with Claudine at the front desk. She was the first person this whole time that was empathetic and wanted to problem solve. She looked into options, put in the time to listen and tried to help. I'll see the results of her help tomorrow, but regardless, she has great customer service. Last update: I changed this from 1 to 3 stars. I'm leaving the trail of what happened up but Claudine was awesome and I also was able to get ahold of Brett, the general manager. Claudine was able to help switch things around and was truly the first staff member on site who was trying to help and listened. Brett was also helpful, he quietly listened to everything I had to say and ended our conversation with, "I look forward to making the rest of your stay a good experience." It was mush better from then on. I wish we could have had been met with better customer service at the start, and again, I understand mistakes happen, but the first couple days were rough. I am very grateful that I was able to connect with two people who did want to make sure we got a good experience.