Rene D.
Yelp
I came to celebrate a friend's birthday on 10/29/24. This was a reserved party and around 24 people showed up. Unfortunately, the service was horrible and the bar area, which was promised to the person who reserved the party, was not available. I sat for close to 1/2 hour before pulling the waiter over to place a food order (bag of seafood). He nodded that he understood my order. Approximately 1/2 hour later, I reached out to him again and asked how long would the order take. He then informed me that he never took my order. So, I placed another order and asked if he could ask the manager for a small dicoount for the delayed service. About a half hour later, I received my food, but wasn't provided a discount. So I asked the manager if she could provide me a small discount considering now an hour and a half had passed and I had just received my food. She said, "no", so I asked her, if I decided not to pay because she doesn't care about the customer service of her restaurant would she still deny me a discount. At that time she unknowingly had the waiter go and take my meal off the table. I left the restaurant, never getting to eat nor was any apology for the poor customer service expressed. In fact, the manager blamed our party for all strolling in at different times, even though we didn't know that we had to be there at a certain time, for the delay in service. There were others at my table who never received their drinks. We found out later that the waiter actually works in the kitchen and said that he had never had a party this big. I informed the manager that she should've gotten more staff to help him out and at least accommodated us with some discounts since they weren't prepared, and a reservation was made in advance. This was my first time visiting this restaurant, and I will never return. To add insult to injury, they automatically add an 18% gratuity fee to everyone's bill even though the service was horrible. Also, the waiter never came back to ask our party if we needed refills or wanted to order extra food. The manager blamed us for showing up at different times as the reason behind the sloppy service. When asked for the general manager's contact information, I was provided the number to this store. When asked for the manager's name, who was in the kitchen, a new employee did not know it. Avoid this place at all costs, they don't care about providing good customer service.
