Molly W.
Yelp
Weird experience with a to go order today! Pulled into one of the to go spots, it says to text your name and space number to a specified number. So I do, and I wait. After I realize that it's been 10 minutes, I call that number and get a very confused gentleman who's trying to figure out why he's been getting these weird texts for months.
After explaining the situation to the phone number owner, I call the store number and get to a call center. Did I accidentally call tech support? The IVR is a bit hard to navigate, but I finally get a real person. I try to explain my situation, and he interrupts to say that he's transferring me to a teammate that can help. The call then goes to voicemail.
At this point, I'm like, okay I guess I will brave going inside. (I'm mid-move and wasn't really dressed to be perceived by the public, but clearly I'm not receiving my food unless I do.) I go in to explain the situation, and they basically say, "sorry that signage shouldn't be out, but we haven't had curbside in a WHILE so you should have known." I mentioned that I was late picking the food up because I was trying to figure out what was going on because of the sign, so my food would be soggy. No one acknowledges my concern.
I get my food home and lo and behold, my burger manages to be both soggy and dry from sitting out under the warmer for so long. I open the parmesan brussels and a swarm of fruit flies come out of it. I throw both away.
Probably not going back.