Rosanna Rodriguez
Google
While the food was good the service failed to meet expectations of hospitality. Upon being seated, our server did not introduce herself and just seem like she was over the day. After we placed our orders, my friend requested a hot chocolate with his meal. Another server delivered my drink, and when our original server noticed that my friend had not received his hot chocolate, she assured him it would be ready shortly.
As our meals arrived, water was accidentally spilled on our table. Another server attended to the spill, stating, “This will do for now until I retrieve the mop,” but she never returned to complete the task, leaving the table still wet. Consequently, my friend's napkin, which accompanied his utensils, became soaked from the spill. When our original server returned, we explained the situation and requested a new napkin, yet that request went unaddressed and I had to give him my napkin.
As we approached the end of our meal, we endeavored to catch our server's attention, which proved challenging as she was engaged in conversation and laughter with another staff member. After several minutes, we finally garnered her attention, at which point my friend informed her that he wished to cancel the hot chocolate that he had never received. Her response was, “I didn’t realize you hadn’t received it.” Although she offered to bring him the hot chocolate, we had already finished our meal and no longer desired it.
We requested the check, and when it was time to pay, she practically shoved the credit card reader in my face. At that moment, I felt she didn't even deserve the tip I gave her, as she hardly attended to us and made no effort to rectify the situation. She observed that I left a tip below the suggested amount and subsequently cast me a disapproving glance. I regret not taking note of her name or paying closer attention to her name tag. Regardless, my friends and I have collectively decided against returning to this establishment, as quality service is paramount.