CHENEAUDIÈRE - Hôtel Spa - Relais & Châteaux

Unlike the previous reviewer’s experience, our room was perfect: a very comfortable bed with really high thread count sheets, plenty of space for our large duffel bags, electric shades to block out the early morning sun, a separate sitting room with a second TV, arm chairs around a coffee table and regular chairs around another smaller table, a constantly restocked fridge with sparkling and still water and an espresso maker. Best room we’ve been in on this European trip.||The service has been excellent, although most of the staff do not speak much English. The vast majority of the guests are French (it was a pleasure not to hear more English than French, as in Paris). The front desk staff helped me find a clinic where I could get some staples (stitches alternative) removed from my arm. They also helped arranged a driver from Strasbourg to Stuttgart when we discovered two days before departure that all the trains were booked.||We did a beautiful hike through the flower-filled town and the Alsatian woods one morning. Another morning we rented two electric mountain bikes at the hotel and toured around a number of bucolic towns (my wife and I are both tall, so while we managed, it would have been nice if they had large bikes instead of mediums). The area bike routes are well-marked and lovely. Afternoons were spent lounging outdoors in the spa. ||The lunches were copious, well prepared buffets. At high tea time every afternoon there is a big desserts and fruits buffet. It’s really welcome that we could go to these meals in a bathing suit and a hotel bathrobe (the place is a spa).|We ate two nights in the hotel’s less fancy restaurant and saved our Michelin starred dinner for Auberge Guth in an adjoining town. We also went out for croissants in the morning, rather than eating another big meal at the hotel. ||The spa facilities themselves were great with multiple levels filled with pools, jacuzzis, cold plunges and saunas. ||We very much enjoyed our four nights here.

The architect deserves a medal. Gorgeous hotel. But the beds are horrible to sleep in. A glas of a no brand champagne for 30€, cocktails from 18-23€, the food is mediocre and at diner the diced potatoes tastes like cheese. Guests walk around with bathrobes, during breakfast and especially during lunch. Staff just asked me for my room number, because he confused another table reg. a bill (I didn’t order anything). The cook was arrogant, the service at the table was rude. Am I having a bad day? Advice: if you stay here, try to avoid pretty much everything here to enjoy. I’d try the EuroDisney, where at least the staff at least tries to smile. Oh, just now: We finished breakfast 35 min ago, but just now she took all the plates but left the table uncleaned. What a horrible stay.

My husband and I spent three nights at La Cheneaudiere Hotel & Spa to celebrate his Birthday. It was our first time in Alsace and at this fabulous hotel and spa, and what a gloriously memorable and blissful stay and experience we had! We were mesmerized by the sheer beauty, the panoramic vistas and the pure tranquility this magical Hotel & Spa evoked. |From the moment we arrived we were pleasantly welcomed by the professional, young reception Team who provided us with a quick tour of the hotel while we waited to check in. The room appointed was immaculate, warm and cozy with a magnificent view of the mountains and village. It had all we could wish for especially a dreamy mattress and a decadent shower with more vistas of the majestic mountains as a backdrop. The Management Team had also surprised us with a bottle of champagne and chocolates in our room to further celebrate our festivities. It was a welcomed surprise and kind gesture which delighted us. |The Spa facility is unbelievable…it is a dream! It exudes the ultimate wellness, serenity and peacefulness. The array of spa services is incredible with a dedicated Team of enthusiastic professionals ready to assist in making your moment the most relaxing experience, revitalizing your body, mind and soul. The expansiveness with the indoor/outdoor pools, both dry and wet saunas, whirlpools, hammams, heated beds for the ultimate day naps is a nourishment for anyone looking for a pure relaxing and rejuvenating experience. The massages we managed to each have were pure bliss. We were in the great hands of two delightful young ladies who took care of us from the start of our service to the end.|The restaurants and food, the other integral component of this beautiful hotel and spa were fantastic. We unfortunately didnt make it to dine at the Michelin star restaurants but plan to do so upon our return in February next year. But, the buffet breakfast, the buffet lunches and afternoon ‘gouter’ experience did not disappoint. The quality and well presented, delicious offerings are all locally sourced from small artisans, which reflects the deep and integral attachment of local purveyors and their craft. Superb cheeses, breads, honey and much more. The live cooking station with the well appointed Chef, explaining the dishes was abundant and fresh. The waitstaff and service were friendly, polite and efficient. |A special thank you to Marion, the hotel Director who with her charisma and smile approached us for a brief jovial conversation. Equally delightful was Maxime, the Manager of Operations who kindly walked us through the two beautiful Michelin star restaurants and kindly offered to make reservations but also recommend some great wineries while in Alsace. And, Hugo, the assistant Manager who with promptness looked after our checkout, efficiently and with great care with his genuine demeanour and professionalism. |My husband and I look forward to returning to La Cheneaudiere and experiencing further this peaceful and magical location! Thank you again to everyone for making our stay so memorable and unforgettable! |A bientot! Mr & Mrs Tambuchi

I chose the hotel to take a break with my girlfriend. To summarize: We wouldn't come back. Why is that? The hotel itself is in a very nice location and the rooms themselves are really nicely furnished. Most of the hotel staff were also extremely friendly and courteous. However, in view of the high costs (just under €2,000 in total for 3 nights), the criticism has to be harsh. This applies in particular to the spa area, which was clearly overcrowded due to the seemingly unlimited number of day guests. It has little to do with wellness if you have to queue for a few minutes before every sauna session. A relaxing break looks different. The same applies after the sauna to the showers and the loungers, which were often occupied with towels without any intervention from the staff. In a 5-star hotel, it should not be the guest's job to have to fight for a lounger in a spa area. In view of this, I don't want to go into any further detail about the otherwise clearly inflated price level - but an apple juice for just under €8 is clearly beyond the scope of what is acceptable and should only serve as an example here. All in all, no recommendation; you can get much more for the same price elsewhere.

A true disappointment by the customer service and clearly overpriced. Food at the Table des Chefs was creative and very enjoyable. The spa, linked to the lunch/snack service need major improvements. Lots of potential at La Chenaudiere but creativity needs to catch on to 2024…living way too much on past success.

Fabulous relaxing spa. Multiple pools, hot tubs, splash pools and saunas. Very relaxed and relaxing. A little strange at first to see everyone just walking around in bath robes, but great that no dressing up needed for breakfast or lunch. Staff very helpful and has nature hikes. We did a 6 mile one, which was well marked and quite energetic, but great to get into the forest. Had a wonderful massage to follow.||2 restaurants. One gourmet, which was good food wise, but we felt a little pretentious. The other served just as good food with limited menu. We stayed 3 night sna only criticism is that the menu’s were not sufficiently varied that on 3rd night, we ate out.||If you want luxury and relaxation, the perfect place.

This was our first visit to the hotel - but it certainly won't be our last! The setting is lovely - quiet and relaxed with lots of good paths for walking. The spa was a real treat - a number of jets on the 2nd of three floors seem to hit all the right places to come out really relaxed. The mix between indoor and outdoor spa compoents and the lighting throughout the property is unusual but almost magical. The 3 course meal was outstanding - I had the daily fish choice - sea bass with cabbage and sauerkraut. One of the best sea bass I have ever had! The breakfast was also excellent. All in all, an excellent stay in a beautiful place.

An unexpected beautiful setting with scenic views of autumn hidden in a small village, having something to offer to eveyone, whomever or whatever the need. The hotel offers the full spectrum: from quiet areas for romantic couples needing space and privacy to a family area complete with a swimming pool, jacuzzi and sauna to keep a 4-year old occupied for a day. The warm, generous and inviting atmosphere, friendly snd helpful staff coupled with excellent food and attention to detail captured us from the minute we set foot in this hotel. We spent 4 days, 3 nights at this amazing place and could easily have stayed a few more days. The only thing I would have changed: Both my husband and I had back massages booked at the spa which could have been a bit stronger as requested beforehand. However, there were so many positives, that we will for sure go back sometime in the future again.