Hotel Bella Grace

Hotel · Charleston

Hotel Bella Grace

Hotel · Charleston

2

117 Calhoun St, Charleston, SC 29401

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Hotel Bella Grace by null
Hotel Bella Grace by Kirk Robert Chambers
Hotel Bella Grace by Josie Derrick
Hotel Bella Grace by Josie Derrick
Hotel Bella Grace by Kirk Robert Chambers
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null
Hotel Bella Grace by null

Highlights

Nestled in an elegant 19th-century mansion, Hotel Bella Grace is a chic boutique hotel blending modern design and historical charm, just steps from Charleston's hottest attractions and dining.  

Featured in Eater
Featured in Conde Nast Traveler

117 Calhoun St, Charleston, SC 29401 Get directions

marriott.com
@hotelbellagrace

$$$

Information

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117 Calhoun St, Charleston, SC 29401 Get directions

+1 843 990 7500
marriott.com
@hotelbellagrace

$$$

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Last updated

Jul 7, 2025

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@cntraveler

"Why did this hotel catch your attention?Hotel Bella Grace is a blend of old and new. Local developers restored one of the few surviving historic “Charleston single” houses on the block, adding a contemporary, L-shaped extension to echo the original home. Leased to a prominent local restaurant group (the geniuses behind Husk and McCrady’s), the building also houses Delaney Oyster House, where diners enjoy cocktails, seafood platters, crab rice, and savory beignets. Inside, the lobby is intimate and stylish, featuring portraiture with butterflies emerging from Botticelli hair. Guests are encouraged to rummage through the parlor drawers to find treasures and relics unearthed during construction, on display beneath protective glass: porcelain, antique bottles, the remnant of a slave tag (the identity tags issued to skilled enslaved laborers before the Civil War). What's the backstory?Although Hotel Bella Grace is independently designed and managed, it falls under the Marriott umbrella (complete with Bonvoy perks). Thirty-five of the hotel’s 50 rooms include European-style kitchens. The developers enlisted an all-woman design trio: the architect, interior designer, and gallerist. Importantly: Tell us all about the rooms.Our King studio felt warm and modish by night but a little cool by day (there’s lots of gray). A chain-mesh chandelier cast starlight patterns on the ceiling. An amorphously shaped smoky mirror echoed marbleized wallpaper. A suede settee mimicked ink droplets swirling through water. Gauzy curtains billowed in the air-conditioning. Lighting was everywhere, with backlit mirrors, vivid crystalline lamps, and nifty little fold-out spotlights built into the headboard for reading oneself to sleep. If you're looking to splash out a little more, go for one of the north-facing Governor’s Rooms (larger suites with wraparound windows and great views) or the killer penthouse suite, which has a large private deck at steeple height. Is there a charge for Wi-Fi?Standard Wi-Fi is free, and it worked fine. For longer streaming sessions, there's a stronger connection available for a small fee. Drinking and dining—what are we looking at?Breakfast, included in the room rate, is served in the historic 1830 Delaney House. There are hot and cold buffets featuring eggs, crispy bacon, turkey sausage, oatmeal, gravy-smothered biscuits, and bottomless hot coffee. For lunch and dinner, Delaney Oyster House operates independently from the hotel, so although you can drink and dine there—and you should—you can’t charge it to your room. Anything unique about the service?Most Charleston visitors dine out, but it would be a shame not to put your in-room kitchen to at least some use; if you do, Hotel Bella Grace offers a grocery delivery service. What type of travelers will you find here?Guests run the gamut here, from tattoo-adorned weight lifters and well-coiffed hipsters, to white-tennis-shoe-clad Midwesterners and museum-bound older British tourists. What about the neighborhood? What else will we find here?Calhoun Street, a municipal artery, has plenty of activity: commuter traffic, kids flocking to school, researchers traipsing to the public library. But by night this block feels a bit ghostly. Delaney’s is a major new draw, so that helps; otherwise, the hotel feels somewhat isolated. It is, however, very close to everything: one block from the Saturday farmers market, a block from the Gaillard performing arts center, two blocks from King Street, and four blocks from boat-launching venues on the harbor. Is there anything you'd change?It would be great to be able to charge cocktails or appetizers at Delaney Oyster House to the room. Any other hotel features worth noting?Sundays really come alive on this street, as members of the local African-American community file into Mother Emanuel A.M.E. Church directly opposite the hotel, their voices raised in song and prayer. You don’t have to be religious to appreciate this church’s strength and beauty. Bottom line: Why are we staying here?This is a newly constructed boutique hotel with design-forward rooms and fully functioning kitchens, all adjacent to a trendy oyster bar." - Allston McCrady

Hotel Bella Grace
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@eater

"Husk executive chef Travis Grimes pops up at Hotel Bella Grace Tuesday, November 13, from 5 to 7 p.m. The chef is offering seasonal Lowcountry-sourced bites with wine pairings at the new boutique hotel that opened in August." - Parker Milner

Millers All Day Now Offers CBD Cocktails in Charleston - Eater Carolinas
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Jon M

Google
We decided to take a family/business trip to Charleston SC, and after researching and reading the reviews, visiting the website, we decided to book with Hotel Bella Grace! A Beautiful hotel in the heart of the city!! We appreciate the attention to the interior details, custom fixtures and finishes in our room, this is very unique and thankfully Not the standard boring corporate design. The hotel location is walkable to shops and restaurants and they offer gated valet parking, who were always polite, friendly, and quick to get your car. The entire staff was very accommodating and friendly from answering questions and gave us suggestions for activities with our kids. The Service was outstanding and professional, check in and check out was excellent. The beaches are a short drive away, easy to drive to and find parking. Next door is a excellent restaurant,.fyi..|Our Room was spacious and clean. The staff was accommodating with any additional requests we needed. I highly recommend Hotel Bella Grace! We are planning on staying again soon!

Jennifer C

Google
We love this hotel. We have stayed here several times. Not sure what the recent negative reviews are all about. The team at this hotel is always friendly & helpful. The hotel does not have a restaurant or bar. So what? There are dozens of places to go within a 2 minute walk. The Delaney Oyster House is literally 10 feet from the front door. The location is perfect. Close to Marion Square, King Street, the Market, etc. Rooms are clean, have mini kitchens. It is peaceful & quiet. We will return. Great place. Thanks for another great stay!

kayla lina

Google
I travel quite a lot for work, so I’ve seen my fair share of hotels. The Bella Grace has been one of my favorites! The staff was fantastic, always welcoming and offering amazing advice. The valet service was always quick and delivered with a smile. The rooms were very charming, larger than expected and had absolutely everything we could ask for. Will definitely be coming back!

James Evans

Google
This was the second time staying at this property and after giving them the benefit of the doubt the first time and still come away underwhelmed. Rooms are nice and very comfortable. Can’t beat the location as it’s where you want to be when visiting Charleston. Hotel is quiet and for being a pet friendly hotel you never heard anything from the visiting fury little friends. The hotel showers provided body wash, shampoo and conditioner in the larger pump bottles which I don’t mind. For the second time in as many trips, housekeeping failed to refill the bottles having only figured that out while in the shower. In addition, we asked for bedding for the pullout couch in our room and after more than an hour later we went down to the front desk and got the bedding ourselves. It was hit and miss with the people at the front desk. Some of them were very nice while others made you feel like we were bothering them. While checking out one particular front desk person was borderline nasty. I am a diehard Marriott member however we won’t be back to this property.

Marie B

Google
We had a great experience at Hotel Bella Grace. The rooms were clean, the staff was friendly and valet was fast and efficient. Great location as well, lots of great bars and restaurants within walking distance. We also loved and bought one of their signature candles.|We would definitely stay there again.

Renee R

Google
This MARRIOTT franchise hotel very disappointing. They offer no breakfast they offer no information for local tourism the lack of knowledge of what was around the hotel was very disappointing. Our room was not at check in and it took three days for our room to get cleaned properly ||||Our stay at this hotel as a rewards and quarter century Marriott members meant nothing. The hospitality was completely non existent at this hotel. ||||At first we thought the young service desk members had just started working at hotel due to lack of knowledge, but as the days went on all service members presented the same attitudes. ||It was as if we interrupted them from cell phone surfing. MARRIOTT really needs to evaluate this hotel, the 4 stars are so misleading. ||As I reviewed my bill I noticed they over charged me several hundred dollars from what my final reservations, when I called to inquire, Robin explain there is a tourism daily fee, when I explained that was not something identified, she proceeded to tell me MOST PEOPLE don’t have a issue with the fee but since you PEOPLE have ISSUES I WILL REMOVE it I was shocked at this statement along with the attitude ||||As I have never experienced this type of issue at any Marriott. I recommend do more research and read the reviews in detail before staying here. I chose this hotel because of the 4 stars and location but never would recommend it to anyone, especially if you are of color. ||||This hotel is directly across from the 2015 AME church shooting, and the feeling and atmosphere we received was very unfortunate ||||All in all our vacation for first time in Charleston SC visiting the many monuments was very good But stay elsewhere not at this hotel, the rate of $200-$400 per night we paid was disappointing

Anna L

Google
We had a wonderful stay with our friends at Bella Grace. We stayed for 4 nights and the staff could not have been more lovely. They were so helpful wit reservations and recommendations since this was our first time to Charleston we had a LOT of questions, being from Chicago and everyone was so patient. We had dinner one night at the restaurant on property and it was fantastic.

jeff Smith

Google
Mixed reviews for this property. For context I’m a Lifetime Ambassador Elite Bonvoy member with over 1200 Marriott stays. The location of the hotel is excellent and walkable to just about anywhere. In addition, the rooms although on the smaller side are quite nice. The challenge with this hotel is the management. I had billing issues and had to call numerous times to reach the manager because they did not return my messages. Once reached, she was belligerent and argumentative versus being service oriented. In addition, the front desk focus on customer satisfaction was clearly not a priority as evidenced by the morning person literally disappearing for over a hour as multiple guests were looking for help checking out, etc. Given the large number of Marriott hotels in Charleston, I’d highly recommend looking at other options. Truly too bad because the hotel itself and location are excellent. With luck, the property owners will see this review as well as others with similar sentiment and take action.

Renee B.

Yelp
Nice hotel and decor. Staff not helpful. When we checked in I asked for a room that had some sort of view and was told it's just a parking lot and a School view. Front desk gave a view of a brick wall , no sunlight. I'd call that passive aggressive. Just because they start every sentence with "yes ma'am" doesn't mean they want to be helpful or accommodating Not worth the money, basic room with no view for 2 nights = 925.00. Minimal amenities. No robes, no makeup mirror and received 1 coffee pod for 2 people for 2 days

Bob S.

Yelp
It has been many years since my last visit to Charleston. The restaurant scene is as vibrant as ever. But now lodging is equally impressive. Visiting for two days, I reached out to a friend who had lived in Charleston for some lodging recommendations. Several of her picks were booked for a Sunday thru Tuesday visit, but the Hotel Bella Grace was available. This property has an amazing reputation in the community. It has been opened for about five years. With only 50 rooms, it is a true boutique hotel. Besides size and sophistication, most boutique hotels I've been to have a restaurant, an amazing restaurant. The Hotel Bella Grace doesn't have one. I guess you could call it a limited service boutique hotel. Hotel Bella Grace can be reserved thru Marriott. It is considered a Residence Inn, presumably because many units have kitchens. When I think of Residence Inns, I also think of them serving complimentary hot breakfast. When you pay $500 a night for a room, I'd like breakfast included. The hotel's interior is stunning in terms of colors, lighting, furnishings. It reminds me of a 21C Museum Hotel with its extensive artwork. I was pleased Marriott was able to upgrade our room to a Governor's Suite. Unfortunately, it still had only one bed. And when we opened the hideaway bed there were no sheets, blankets or pillows in the room. A quick call resolved that. The bathroom was spacious. However, neither my wife or daughter were able to do their makeup given its poor lighting. As an Ambassador Elite Member with Marriott Rewards, I like to be recognized for my status during a visit. That was sorely lacking at the Hotel Bella Grace. The valet parking is $40. Both attendants I met were super friendly and helpful. At the end of this visit, I can say the experience didn't justify the cost.

Kelly G.

Yelp
Cute , modern boutique hotel conveniently located downtown . It's a Marriot brand hotel although you won't see any signage indicating so. The rooms are modern and sophisticated with adjustable dimmer chandelier , stylish artwork and marble and grey themed color patterns. Our room also included a kitchenette complete with a mini stovetop . Charleston is full of historic homes and Bella Grace appears to have once been a stately abode that has now been renovated to the stylish hotel it is today . Location : It's located minutes away from popular tourist hotspots like The City Market , King Street shopping district , Gaillard auditorium, SC Aquarium, Fort Sumter ticket office, Marion Square and more . It's also a just few minutes drive to I-26. The hotel is also located steps away from the larger scale Dewberry hotel...I only bring up the competition because the Dewberry offers a beautiful rooftop with food and cocktail service and great views. The Dewberry also offers the nearest spa to the Bella Grace . Conveniently , there is a great restaurant directly next door called Delaney's, a seafood focused restaurant, also located inside an old Charleston home. Parking : there is limited street parking . They offer valet parking as well . Not sure if self parking is an option. You can't go wrong staying at the Bella Grace - you are guaranteed to have a great experience in the Holy City staying here !

Marie N.

Yelp
Great boutique type hotel ran by Marriott a few blocks from King Street. Beautifully decorated, our room was clean,massive with a kitchen, full size fridge, dishwasher, stove, glassware, cookware etc. not that you'd want to cook with all the great restaurants in Charleston. We stayed 3 nights and during that time only experienced friendly staff that were accommodating and helpful. Everything is in walking distance from this hotel which was perfect so valet your car and get those steps in while in Charleston.

Allison R.

Yelp
They have nice service. Our room is clean and the bathrooms are very nice. I love that they are pet friendly. Also the outside is absolutely gorgeous.

Melissa B.

Yelp
My husband is titanium level with Marriott & we thought we would treat ourselves with the penthouse at this hotel. I don't think I've stayed in a penthouse before but this one was very under welming for sure!! Most hotels have waters available- either in the room, or to purchase, but we have NOTHING in the penthouse!!? No mini bar, no waters, no snacks, no wine- NOTHING! Very disappointing!! Maybe my expectations were too high, the bed is comfortable, but this is definitely not a penthouse experience that I would expect. The room is very pretty, so I feel bad giving a bad review, but it's not what I would've expected for a penthouse,

Dennis L.

Yelp
We wanted a nice and conveniently located hotel in the Charleston historic district for our getaway. As Sheraton/Marriott members with a free night available this was a no brainer. The hotel is in the middle of everything, so walking to the many fine historic sights, restaurants and bars was easy. The hotel was very nicely decorated and well maintained. The staff we dealt with were very nice and helpful for tips on the area. The rooms were roomy, clean and comfortable considering the buildings narrow architecture common to the district. This hotel is also animal friendly and the staff all wanted to greet our puppy. There is a $150 deposit for dogs which is refunded at end of stay to cover any damages. Luckily Ali was well behaved and didn't eat the curtains or furniture. There is also a $40 valet parking fee which is pretty much necessary since there are no parking lots and a metered spot was not of any interest. So it was worth it to us. We would definitely stay here again.

Adam B.

Yelp
Best features: Location, room design Less appealing: Few amenities, water volume in shower Stayed here one night on Marriott rewards points. The location is good for several things -- it's easy to get to the hotel from I-26, it's very close to Marion Square and the sights around there, and it's also easy to walk to the very nice SC Aquarium. The rooms are fresh and very modern. Beds are comfortable and the kitchenette is practically suitable for cooking a whole turkey dinner. There are two burners, a microwave, and a dishwasher. There's also quite a large fridge (probably twice the size of a regular mini-fridge) and a freezer. These chill things very quickly, which is not always the case with hotel fridges. The icemaker in the freezer wasn't the greatest, though, as the ice tended to freeze into one big clump instead of individual cubes. The shower was a bit of an issue, as it took quite a while to heat the water and the volume was pretty poor. The hotel does lack amenities (no views, no bar, no restaurant of its own). There is a highly-regarded restaurant next door, but it was closed the day I was there. However, there are several other good restaurants in easy walking distance. The staff was all very friendly; only other complaint is that valet parking is $36/night. I didn't compare with other hotels, but that seems pretty dear to me and it's pretty much your only real option here.

Michelle M.

Yelp
I am absolutely loving our visit at Hotel Bella Grace! The hotel is absolutely gorgeous and our suite is massive! Can't beat the location. We are just footsteps away from King Street and Marion Square and can walk to the Charleston City Market, the French Quarter, and the aquarium in about 15 minutes. The decor at Hotel Bella Grace is super modern and swanky. From the moment we stepped inside our suite we were amazed by all the attention to detail. The divided living room and bedroom is a nice touch and makes it feel like we are staying in a nice apartment. The mini kitchen not only includes a fridge, freezer and microwave, but also includes a small dishwasher and stove. It was so nice to bring our leftovers back to our hotel. The bathroom is also massive and contains designer toiletries and a walk-in shower, but I do wish there was a lock on the bathroom. My toddler quickly figured out how to open the sliding door and insisted on accompanying me to the toilet. Would also ditch the full length mirror overlooking the toilet and make the armoire twice as large so I can hang more than six items. Skip the continental breakfast. It's free, but a disappointing selection of hard biscuits, watery sausage gravy, undercooked and soggy bacon, overcooked eggs and a fruit salad that was just about to spoil. Cold cereal, toast and yogurt were your best bets for an edible meal. The coffee, mimosas, and coffee cake were the only highlights of the buffet. I overlooked docking the hotel a star for the breakfast buffet because it's free and I prefer to eat at the local restaurants in the area, but I did have to dock a star for the bedding. The mattress is super comfortable, but the fitted sheet barely covers half of the mattress so it pops off the second you lay on the bed. The last thing I want to touch in a hotel is a bare mattress that can't be washed and has obviously been in contact with all the previous hotel guests before me. I am a germaphobe and this is a huge "ick" factor for me. I would highly recommend for the hotel to immediately purchase deep pocket fitted sheets. This will prevent the sheet from popping off, prevent guests from coming in direct contact with the mattress and prolong the life of the mattress. Would I stay at Hotel Bella Grace again? Absolutely! Although, I might have to pack my own fitted sheet.

Kara I.

Yelp
We had a beautiful stay this week at the Hotel Bella Grace. By far the best experience I've had staying in Charleston. We stayed in the Governor's Suite which was the perfect size for us. The staff was extremely friendly and helpful for the entirety of our stay. I got to speak with the manager a few times who was quick to offer recommendations and wanted to hear about our stay. The hotel itself was absolutely stunning. I was in love with the aesthetic. The only "critique" I could give is that I would've loved if they offered room service. They partner with the restaurant across the street and it would've been amazing if we could get it delivered to the room. Overall we had an incredible stay and will definitely be back!

Yonnie C.

Yelp
We stayed here for 1 night in room 204 using Marriott 50k certificate and it was fine! The room was spacious and we had a view of the church right across the street. We only paid $6 for street parking as parking is free after 6pm. No need to pay the $40 valet parking fee! The hotel doesn't have any amenities like pool, but we were able to walk to dinner on King Street nearby.

Jason J.

Yelp
EXCELLENT location, lovely design, good price and friendly staff. Only real negatives was the lack of any view and no amenities, but I would stay here again.

Dominic A.

Yelp
As a family worst hotel we've stayed at in over a decade. The room wasn't properly cleaned before we got into it. Barely any bedding or towels in the room and when we requested additional's they brought us one towel. The staff was less than helpful and for the price we could've got better service and accommodations next-door for half the price. They've got an app for the customer service which they fail to respond to. And when you actually call them on the phone for any guest services they act like you're bothering them. When your children ask what's wrong with the employees it's an obvious red flag. The only plus side to this is the location but they really need to do a customer service and staff training if they're ever going to get return business.

Cami O.

Yelp
GREAT LOCATION. Calling distance to Kong street, great restaurants, and shopping! The hotel is beautiful, love the modern/ vintage style. The only reason it's only I gave 4 stars instead of 5 is because it's a little dusty. But other than that it's great!

Janice R.

Yelp
We made reservations at the Hotel Bella Grace on a driving trip but found we were unable to make it to Charleston 2 days before our reservation due to a change in my husband's work schedule. Apparently we had inadvertently clicked on a nonrefundable rate in error. I am a Lifetime Titanium Ambassador Elite level Marriott customer and have been for many years. My Ambassador called the hotel to explain the error. However, the hotel stood firm that they would not refund my money for cancelling the one night stay. I recently discovered the 'stay' is not in my account and I did not receive points for my 'stay'. I have had a great deal of experience with Marriott Hotels and Bella Grace certainly did not meet the customer service I expect with my loyalty to the Marriott Hotels. Perhaps Marriott Hotels should drop this location from the Marriott 'family' and let them be a stand alone boutique hotel for the infrequent traveler.

Stella B.

Yelp
Pro: Classy and charming. Clean rooms. Great location. Con: No discounts or replacement options offered for amenities taken away or suspended during COVID-19.

Janet H.

Yelp
We've been to beautiful Marriotts all over the country, and this place rates way up top! The staff is super friendly. The property is actually made up of two different buildings. The building where you stay is modern and comfortable, with a lovely, quiet atmosphere. The building across the driveway is a quintessential Charleston restored home. Complimentary breakfast is served here and is absolutely amazing. All fresh food...croissant's, fruit, eggs, juices, the list goes on. You can choose to eat in one of the rooms upstairs, in the room downstairs, or out on the porch. What a great experience! If you are thinking of staying at this hotel, look no further!

Adam S.

Yelp
Awful hotel. Awful Management, rooms weren't as promised and management did not care what their customers thoughts. Poor service. Decent location, but not worth the money. spend your money elsewhere

Caroline G.

Yelp
Beautiful hotel with a beautiful sister restaurant right next door. They were friendly and accommodating.

Sean G.

Yelp
Pretty terrible experience. I booked the Governors Suite for 3 nights with what I thought was a refundable rate. Our plans changed unexpectedly and we could only stay one night so I cancelled the room. It turns out I had accidentally booked a non-refundable rate so I called the hotel to ask if they could make an exception and release me from the entire booking. This was over a week in advance and I am a lifetime platinum elite member and have never made this mistake so I was hoping for some understanding. I was told "no" right away so I asked if I could at least reinstate the 1 night I needed since I already paid for it. I was told to hold while the staff checked with the hotel manager only I was not put on hold and I overheard the entire conversation. Upon hearing my situation the managers first reaction was "yes keep Friday, refund Saturday and Sunday". The staff member asked "can I do that" and the manager said "yes", then told him to wait, asked "whats the rate?", and said "just give him the last night back". When the staff came back to me they said "we can only refund the last night". I told him I thought I heard the manager say I could get both nights and the staff very nervously said no. I decided not to push the staff member and write the GM I was referred to earlier explaining the situation. I asked the GM if I could pay for one night at the Governors Suite rate but stay in a standard room so they could rent the better room out over the weekend. The GM agreed. During my one night we brought our 2 dogs because I couldn't find anyone to sit them (one of the reasons we were not going to stay the entire trip). Upon check-in the staff told me they would only charge me a $100 fee vs $150 since we were there for one night. I was pleasantly surprised based on the previous interaction. I thanked them then we went to unpack and grab dinner with friends around 7. Around 8pm I received a call from the front desk saying our dogs were barking. They said I wouldnt be charged a fee or anything like that but they wanted to let me know. I received another call at 9:30 asking when I would be back because the dogs were still barking. We left dinner right away and were at the hotel within 15 minutes. I apologized to the front desk, was told again I wouldnt be charged, and went to our room. We left early the next morning because we didnt want to leave the dogs alone and headed home. When I got my bill it was $840 and included an extra $150 charge for barking on top of the $100 pet fee. When I called the hotel I was told by the hotel manager whatever I was promised earlier had no relevance and the fee would stay. So the net of this is I lost a ton of time and $840 to leave dinner early, be deceived twice, and stay one night in a standard room with a view of a brick wall. I asked the GM and hotel manager "Does that sound like the kind of experience you would like your guest to have?" and received no response so I will say to anyone reading this if that is what you hope to experience? If no I suggest staying elsewhere.

Dan G.

Yelp
It's not easy running a hotel, especially these days -- I get that. And while the pressures of staffing are indeed daunting, when the average price of a room is almost $400 (pre-tax) per night -- and being at the hotel for 4 nights -- there are certain expectations of response when a problem is reported. My wife and daughter had a girls' weekend last week, and the TV did not work. It wasn't the remote, it wasn't the batteries, it was the TV itself. The problem was reported multiple times; it was never resolved. Doesn't sound like that big a deal, but when out touring in 98+ degree heat all day, kicking back and watching a movie before going out for the evening was exactly what the girls had planned. The 'netflix and chill' night that they had anticipated was impossible. And being without a TV in the morning meant it was that much more difficult to stay on top of the news. The only solution offered was to move to another room -- which was proposed on day 3 of their trip, when everything was unpacked. Now I'm no hotelier, but it seems to me that it would be a lot less disruptive to the guest who's paying almost $2,000 to swap the TV with the empty room being offered, instead of asking them to waste precious vacation hours packing and unpacking. I actually did a sanity check about this with a friend of mine who is a Marriott manager in Florida; he laughed at the Bella Grace's handling of the issue and called it amateur hour. Several times my wife asked for the manager to contact her; no call ever came. Tellingly, when she went to check out on Monday morning, there was no one to be found at the desk, I had to call the hotel from NJ to secure a receipt. While on that call, I asked for a return call from the manager to discuss the trip; that was 5 days ago and have heard nothing. Bottom line: seems like an OK place to stay if there are no problems, but good luck finding a staff that cares enough to be responsive if issues arise. I'll be back in Charleston in the not too distant future, but I wouldn't risk another stay at the Bella Grace. EDIT: Dropping two stars to one, and would give zero if I could. Not only has there been absolutely no communication from the hotel, they had the audacity and unmitigated gall to add a valet parking charge of $40 per night for 4 nights (total $160) to my credit card. THERE WAS NO CAR -- WE ONLY USED UBER. Stay away from Hotel Bella Grace unless you want to get ripped off.

Evan G.

Yelp
Hotel Bella Grace on Calhoun Street in Charleston is a great hotel at all levels. This hotel is beautiful and has a really relaxing vibe and atmosphere that makes you feel welcome and at home. It is amazing how everything is laid out here and organized as there is so much space and creativity in a small area. The location is great as it is within walking distance of just about everything on the Peninsula. The staff here goes all out and does everything that they can to make sure that you have the best stay possible. I had a very positive, fun, and memorable experience here. I was really impressed by Hotel Bella Grace and look forward to being able to come back here again and visit in the future.

Sibil M.

Yelp
I cannot even begin to put into words how beautiful this property is. It is stunning and every detail of this hotel is well thought out. To top off how gorgeous this property is, the staff is the most accommodating, kind, and thoughtful group of employees who made our stay even more pleasant. To Robyn, Chris, and all the employees who made our stay as great as it was- thank you.

Andrew H.

Yelp
View from our room on the second floor is breathtaking!! If brick takes your breath away. Really nice room. No luggage racks available in this hotel. Just checked in. So far so good. Location is great!

Jennifer L.

Yelp
As others have noted, the front desk staff is very rude. There is no hot water or water pressure in the shower and they don't give you shower soap or shower gel. It's a little like camping. The TV did not work. We checked out early and moved to the Boheme and they charged us for a night that we weren't there for. This was the worst hotel experience we have ever had.

Johnny C.

Yelp
This is OUR hotel. Charleston is our favorite get away. This hotel is a small gem. From the time you enter till the time you leave. Small gem, the artwork and modern is refreshing, quaint, and home away from home. Rooms are well decorated, comfortable , and beyond clean. The GM Robin and Front Desk person Hunter allow a superb level of service and comfort. Like " Cheers" they know your names and give a personal level of service you do not find often. On site you will find Delaney's Bistro and Oyster Bar. Here you find fantastic food and service. Im a Titanium member of Marriott but honestly did not realize, until speaking with Robin this hotel was part of the brand. We celebrated my husband of ten years 33rd birthday. He chose the hotel as he is a designer and loved the look. All the hotels we stay in From Ritz Carlton brand down cant hold a candle to Hotel Bella Grace. Thank you for an outstanding weekend.

Lisa X.

Yelp
Beautiful & very elegant hotel close to King Street Market and Marion Square. We enjoyed our 1-night stay except for the breakfast (hard bagels and unfresh fruits).

Christine H.

Yelp
This is the worst experience I've ever had in a Marriott hotel. Right from the moment front desk was rude and acted as if we are putting her out. The rooms have two windows facing brick wall. We are titanium lifetime members, this entitled us was to a 15% off coupon for hotel wine. they do not do a daily service and even though we had spilled our breakfast on the bed they are unwilling to change the sheets- not to mention that some of the pillows were not changed at all and smelled very dirty, we did not use them. I will never stay at this hotel again and would never recommend it to anyone.

Stephen L.

Yelp
Some of the worst customer service I have ever seen by a Marriott property. The front desk lady could not have been more rude. After one night of a 3 night stay we decided to switch hotels to the Grand Bohemian. Seems easy enough as a Bonvoy elite member. However after calling around 11am to notify we would be checking out the front desk lady refused to refund our points for the 2nd night. She said she could refund them but chose not to. We also had water pressure issues with the shower where the hot water was intermittent. The TV did not work upon check in. Marriott has always had great customer service everywhere I travel. Not at the Hotel Bella Grace. Too many other options in Charleston to stay. Don't waste your money or points here. Updated 11/9. Reported complaint to Marriott and was told that the GM of the hotel would call within 5 business days. No call received. This lady is bad for their business and bad for customers

Lisa F.

Yelp
What a disappointment! And that's an understatement. I am a local who booked a room at the Bella Grace for an overnight stay for our anniversary. The room was astronomically expensive. And, yes, I had a choice but I was planning a getaway and the location worked. I've walked past this hotel many times and it always intrigued me. I expect to pay this amount in NYC but not CHS. For the price I paid, I at least expect a professional welcome and greeting with explanation of amenities (note to all: there are few to none except for a convenience store ala a Marriott Courtyard) The staff perked up when we walked into the lobby but the woman who checked us in was wearing an Adidas sweatshirt!! We had to ask about parking. No robes in the room, no lounge area (in fact no seating at all in the lobby) tired towels, no "Welcome" brochure in the room and flimsy sheets. Marriott Corp,, you should be embarassed. The 5 star reviews you see here, I honestly believe they are written by PR consultants. If you want to sell yourself as an urban efficiency in Charleston, that would be accurate. But it's criminal to charge $900 for one night for such a bare bones facility.

Amy H.

Yelp
Beautiful hotel. Very unique decor. Wonderful staff, very helpful and friendly. Loved the breakfast! Wonderful scrambled eggs and mimosas! Nice gym and modern rooms. Highly recommend this hotel!

B N.

Yelp
Where do I even start: we checked in and were immediately greeted by Christopher who not only had a huge smile on his face but also gave us some wonderful suggestions for eateries and local bars. Or Robin and the management team who greeted us at the both delicious and bountiful breakfast that included mimosas! The staff here is phenomenal and the rooms are gorgeous! This place deserves 10 stars! Thank you so much Hotel Bella Grace for an amazing stay

Kevin H.

Yelp
Longtime Marriott rewards member, stay at Marriotts 30+ nights a year. This is by far my favorite property. Boutique without pretension, beautifully appointed, incredible staff, and convenient location. As good as it gets. I'll be back!

Marla V.

Yelp
The hotel is off the beaten path in a quiet area. Rooms are nice, but make sure you aren't on the side of building that faces a brick wall- then the room is dark and feels closed in. The front desk staff is ok- very young. Housekeeping could use some tweaking- (toilet paper not put on roll, Kleenex not put in Kleenex holder, just set on counter.... had to request more of each from housekeeping.... why didn't they replenish when cleaning room?) The morning breakfast was great! Plenty of food choices, very friendly and helpful hostess there!

Katharine S.

Yelp
Lairs, cheaters, and bed bugs. Oh my! If I could give this hotel no stars I would. Do not let the pretty decor fool you. This hotel is awful and the staff is incredibly rude. Let me start off my emphasizing my new husband and I were here on our honeymoon. This was our third stop on our trip and our entire trip our stay was covered by Marriott points. The front desk took our card for incidentals like any hotel does and we thought nothing more of it. Then at 4 am the next day I get an alert on my phone asking if I authorized a purchase to "residence inn". Since I was not staying at a residence inn I panicked when I saw two charges totaling $640 were put on my card. A couple hours later I called down to the front desk to inquire. The front desk said that the night audit made a mistake and instead of using points they charged us for the room but not to worry because it was being reversed. I was fine with this explanation but reached out to my husbands aunt who booked us the room just to let us know. They ended up talking to Robin who is the general manager and she explained it was for incidentals. I have never heard of a hotel holding $640 for a three day stay. My husbands aunt told us to be on the lookout for a call from Robin within the hour. This was around noon and by 9 am the next day Robin still had not called. That morning I checked my bank statements to see that the hotel had again charged me two separate times. The charges for a "free" hotel stay was now up to $1100. As a newly married young couple a $1100 charge is a big deal so we went down to the front desk and spoke to Hunter. Hunter told us that it was standard Marriott procedure to hold the full amount when staying using points. He was very rude and did not care at all and essentially blew us off. He gave us an attitude while removing my credit card from the reservation when I asked to ensure that I would not have any more random charges on my card. At this point I had no faith in the staff at the hotel so I called Marriott corporate and explained the situation. They said under no circumstances was this procedure and at most the hold for incidentals would be $75 per night. They were very concerned about what was happening at this property and created an urgent case for investigation. My husbands aunt once again reached out to Robin and she called me back finally. Robin once again told me it was standard procedure to hold the full amount and said she was reaching out to her merchant to get the charges dropped. This was her first lie as she did not know corporate already told me it was against their procedure. She then spoke to my credit card company on the phone and tried to claim to them that she had dropped the charges the day before and removed my card from the system. This was lie number two because apparently she didn't get the memo that I had been charged an additional $500 that morning. My credit card company explained that the charges were not dropped yet because if they had they would instantly see it. I decided at that point to just drop it because the hotel had already ruined my honeymoon and I wanted to enjoy my day. I thought that would be the end of problems with the hotel but I was very wrong. That evening my husband went to take a shower and there was no hot water so he called down to the front desk. The front desk girl said maintenance had gone home for the night and to suck it up. She was very rude and did not care at all. When I went to take a shower the next morning the hot water still did not work. Finally, the icing on the cake, as we were packing up to finally leave the hell that is the hotel Bella grace I noticed a bunch of bites on my ankles, legs, and hands. So sweet of the hotel to give us bed bugs as a honeymoon present. Please do not waste your money here.

Dave P.

Yelp
First of all I am the most forgiving traveler you can imagine. I'm also a titanium elite rewards member. I have no sense how this hotel gained Marriotts consideration to be part of the brand. If you have kids or are traveling on points the front desk will treat you like garbage , (mind you a 2 night stay is 100k). Here are the concerns: the ice machine is a small cooler behind the front desk. Unheard of right? There is no place to sit within the lobby, no trash cans inside or out. There excuse is Covid for nearly everything. Our room door would not close all the way, on our last evening I decided to ask for another room. This was met with a no. No offer to accommodate and just an excuse they were aware it was a problem but unwilling to accommodate our safety concerns with our children. The front desk is rude, pretentious for no reason. This is a C level property that falsely believes they are a Ritz Carlton. You can do much better. Stay anywhere but here.

S H.

Yelp
Nice and clean but very blah atmosphere. No lobby or lounge. Although there is a wonderful bar next door! Beds are super comfortable and rooms are well furnished but shower was lacking - not great water pressure and shower door kept slamming shut. Liked the coffee maker.

Carri S.

Yelp
We are so excited to discover this hotel. I lived here for years and thought I knew all of the great spots but this is a special gem. Hunter greeted us and was so welcoming and kind. He directed us to a great restaurant! Highly recommend.

Barbara H.

Yelp
Bella Grace is a great little boutique hotel within walking distance to King Street and the top sights of Charleston. The hotel is fresh and modern having just opened a year ago. Rooms have small kitchenettes with a little stove, fridge and even dishwasher in case you want to eat in. There's a clean, well-appointed fitness center with state-of-the-art equipment including a brand new Concept2 rowing machine (an amazing find for our rowing family!) and a large window providing natural light. Buffet breakfast is included with your stay and is provided by the oyster bar restaurant steps away from the hotel (no, no oysters with the breakfast!) The reception team was very friendly and helpful with tour info and restaurant suggestions. We're so glad we found this gem and would happily stay there again!

Tamiko S.

Yelp
I love, love, love this hotel. I needed a place where I could get much needed rest. Hotel Bella Grace was exactly what I needed. As a Platinum Elite member, it went above my expectation and I will stay again.

Fred J.

Yelp
I flew to Charleston just to eat some great seafood for a couple of days. I stayed at the Bella Grace hotel on Calhoun Street. I decided to stay here because it is in the historic district and close to some great restaurants. This is a Marriott boutique hotel and considering that I am a Life Time Titanium member with Marriott I assumed this would be a great experience. Sorry, but my assumptions were wrong. The Bella Grace hotel offers nothing in the way of accommodations, even for Elite Marriott members. There is no concierge services, in fact nothing was offered at check in. This hotel seems to want to use COVID as an explanation for the lack of service. I ask for my room to be cleaned and was told that "because of COVID, we only clean every 4 days". Really, I stay in Marriott over 200 times a year and I have never heard of such an excuse. Here is my advice, there is a Courtyard up the street, I am sure it offers better service and probably at a lower cost! I would never stay at this hotel again.

Gw H.

Yelp
Great stay in Charleston, SC. Surprise for me as this Hotel Bella Grace is a Residence Inn with a pop! You will not believe it. Very comfortable, quiet and all the things I like in a Hotel work and family. I can see bringing my family here as well because it has a kitchen, desk, couch, etc. A lot packed in one room and still maintains space and luxury. Very surprising for me to find such a cool, quaint Hotel that is brand new and all that comes with a brand new Hotel. Most hotels I have stayed in while in Charleston are weathered I would say. I stay out approximately 60 nights a year across the USA and primarily at Hyatt's and Marriotts and I have to say this Hotel has met all my needs and then some.

T J.

Yelp
Long time Marriott rewards member travel with work ALOT.... I had a super bad taste in my mouth (literally) left from Sandusky Ohio trip and the recent terrible customer service I have received from Marriott hotels as a result. I followed through with this trip because, well... I had it booked and forgot to cancel it... and I am so happy I did! The staff (Stephanie and Chris) at the desk along with the Valet and everyone we met were over the top accommodating. The rooms were brilliant, clean and comfy. Everyone here is smiling! The shower and even the toiletries were exhilarating. Breakfast was DELICIOUS! Coffee fresh, and eggs made to order, happy atmosphere. REDEMPTION for Marriott.... maybe it's a Southern thing? Anyways, the hotels restaurant is a historic home (I wont ruin the surprise) SUPER cool area of town convenient to everything. Wonderful experience. Cannot WAIT to go back! Thank you Stephanie (YOU are an amazing manager if you aren't a manager, you should be) let me tell you what you did right: you smiled, you listened, you responded appropriately, and when the phone rang, you looked at me and said "is it ok if I answer this" YES because you asked so nicely, and I was so enthralled with the decor and the ambiance of this place you can answer a thousand calls haha I also know if I were to say "no I am exhausted from the flight, and need to go to bed" you wouldn't have answered that phone. Chris you SMILED that dazzling smile, and allowed me to sleep in a few more minutes (late check out) and you didn't forget my extra shampoo :) Thank you thank you... for making me and my family feel special, and valued. I appreciate you all, and this BEAUTIFUL hotel.

J. B.

Yelp
We had a wonderful stay at Hotel Bella Grace. As you can see in the photos and as other's have said, the finishings were lovely and one of the most nicely decorated hotels I've ever stayed in. I guess it helps that it is brand new :-) There is a lovely restored home next door for happy hour, breakfast and relaxing. All of the staff from front desk to cleaning were very nice as well. The manager informed us, it is a "soft brand" Marriott, so you can use and earn points but they don't have to adhere to any of the corporate "blah-ness" that a full branded Marriott does - in other words don't let the Marriott part fool you, this is a boutique hotel in the truest sense. Comfy beds too!

Paul D.

Yelp
A must stay in Charleston. Built in 1800's/2017 the hotel itself was completed in 2017. Connected to it is a beautiful old home from the 1800's that serves as breakfast and drinks in the evening meeting place. When I say complementary breakfast don't think Holiday Inn be prepared for one of the best omelets you will ever eat. Eggs or ordered to cook anyway you want them, biscuits, gravy, sausage, fruit, pastries etc. The staff is what you would expect from a nice hotel. Very helpful and nice. Valet parking is $30 a day but worth it in Charleston. We ubered everywhere for about $6. The rooms are nicely appointed and very modern. Would love to have some of the design in my home. We stayed in the King/kitchen suite and could easily live here for a few weeks. Location is perfect for walking to King St and about a half block from Marion Square. We had a great morning walk around the block and visited some beautiful old buildings. It really makes you feel like your back in the 1800's. I do not think they have more than 60 rooms so iTs very quiet.

Loretta C.

Yelp
My husband and I had the pleasure of spending one night at the Hotel Bella Grace on our way to Parents weekend at USC. Honestly, I feel ruined for other hotels. We were greeted by a friendly valet and two beautiful, knowledgeable and friendly employees working at the front desk. The hotel lobby is beautifully decorated and welcoming- even the public restroom is beautiful. Our room was so beautifully appointed. Room has a full size refrigerator and convenience kitchen. Bed was comfortable and linens soft. Bathroom even has a white bath rug (risky in a hotel but pretty) Location is great. Easy walk to King Street and the french quarter. Our only complaint was we didn't have longer to stay but we will be back! Recommend 100%!

Robert Y.

Yelp
Overall bad experience. We stayed in the penthouse and had booked the hotel as a Midway stop on our way back from a Disney vacation. Check-in started off good with a wonderful Valet, he was great and very helpful. Then, we went inside and the person at the desk was where things went south. I believe his name was Chris. His whole attitude was as if he was annoyed by us. It was as if we were interrupting something far more important that he had to do. He proceeded to check us in with thinly veiled contempt. We just ignored it and went up to the room. There we were disappointed again by a "penthouse suite" that was barely bigger than a standard hotel room. The decor and such was just fancied up holiday inn fare and the only redeeming quality was the rooftop deck. Further dealings with Chris downstairs proved to be just as much "fun" as check-in with him treating me like dirt on his shoe. Again, that evening's valet was still very helpful and nice when I needed to go out to the car for a couple of forgotten items. The next morning, check-out was fine since Amanda and the morning valet were both super helpful. Overall we we disappointed by the hotel and the service. (With the exception of Amanda and both Valets). We skipped the complimentary breakfast because we did not want another disappointment. We most certainly will not be back and will be telling everyone to stay away.

Cassie H.

Yelp
Unfortunately the artwork in this hotel is as impressive as it gets. The service, the cleanliness, the amenities in the management are all lackluster and underwhelming. The lack of service this hotel provides is poor. The rooms have a very odd lighting system that nobody introduces you to or explains that they will shut off when they overheat. The Bellman will pull up your car but not help you load any of your bags. Housekeeping will not clean your room appropriately or maintain basic sanitation guidelines. If you have any special requests don't plan on any of them being met. My husband has a allergy to feather based pillows when we asked for a synthetic pillow they only had one in the entire hotel available. They give you a very thin blanket and do not have any additional's should you want to stay warm. And they are included breakfast is not in the hotel but across the street in an oyster house, so plan on smelling fish during your entire breakfast experience. Plan on being awoke at 1 AM when the garage below your room decides to start power washing cars and concrete. When all of these issues were brought to the managers attention nothing was done. No compensation. No explanation.