Amanda S.
Yelp
The hotel is charming, however, some of the staff should NOT be working in hospitality. This is my personal review of the rare situation that happened to me, but I do believe it shows the true character of some of the staff running the Hotel Boulderado.
Recommendation for the hotel - you are nothing close to a 'pet-friendly' hotel so I encourage you to remove it from your website and stop accepting pets altogether. This is the least pet-friendly hotel I have ever stayed at. A pet-friendly hotel has water and treats waiting for the pets as they arrive, dog bags outside, and treats pet owners with respect. Please stop accepting pets so other guests don't ever have to experience what I experienced. For the dog-friendliest city in America, this is not the place you want to bring your pup.
If you don't have your dog with you and had I not been stuck in this situation, I think I would likely give them somewhere around a 4-star rating. Also, a lot of the staff was very kind, especially the man working the elevator. This is isolated to the receptionist that evening and the hotel manager.
I visited a few months ago and had my dog with me, I called ahead of time, and all was good with the hotel. They put me on the first floor, where pets are allowed to stay. She is well trained, and I have never had an issue with her at a hotel before this, but dogs can have a mind of their own as some of you might be well aware. While I went to get ice, the door was cracked, and my dog slipped out.
I understand I was at fault and am was fully aware that I might get hit with a fee due to the paperwork I filled out when checking in. I did hope for a forgiveness or at a minimum...kindness like, "yes, mam, I'm sorry but rules are rules and I have to charge you." At least that's what I would have personally said. But that was not what happened at all.
Here was the issue...
I am NOT a confrontational person and always try to follow the rules, I've never even had a ticket in 20 years of driving! After the incident, I went to the front desk to sincerely apologize for what happened and I did apologize and said I accepted the fee. But it doesn't end there...
In response, the receptionist made an extremely rude comment about the type of dog parent I was. Side note: Fur parents, am I the only one that loves my dog more than anything? I doubt it. I don't have kids, this is my child. For someone to comment on my dog parenting skills flipped a switch inside of me. She had no right to talk to me that way or tell me I was a bad dog parent. I knew I was in the wrong, but at that very moment, I became a defensive person and said something in response I shouldn't have and regretted. She then said the exact same thing back to me. THEN the manager of the hotel standing in the corner jumped in and said, "get the *blank* out of my hotel!" Then proceeded to follow me to make sure I was packing. I didn't hear this personally, but my friend said he also asked him if he wanted to go to jail that night. WHAT!?
Okay to wrap up my review, they charged me $360 for the incident, didn't let me stay in the hotel, and left me with nowhere to go at 11 pm. I paid almost $700 for this ridiculous fiasco.
Stay elsewhere pet parents!