Hotel Colee, Atlanta Buckhead, Autograph Collection

We stayed at this hotel for the location and the pool. Pros: -Location -Cute rooms and comfy bed. Our room was also ready 3 hours early! -Front desk rep was great as was the lobby bartender. Drinks were 10/10. Cons: -Pool was small (which we knew based on pictures). But it was also dirty- hair floating in the water among other things. The filtration system must’ve been broken. -No room service. This was disappointing as it was advertised on the website. I would’ve expected a cleaner pool for a 4 star hotel. But if you’re just going for the location and a cute atmosphere, I recommend it!

Stayed at this hotel during a busy weekend in Atl. The hotel is clean and customer service is great. This hotel is located near everything you may need within walking distance. I would like to thank housekeeping. I requested to have just the trash taken out; she emptied the trash, replaced the towels and soap, and made the bed. I wish I would’ve caught her name. I would absolutely revisit.

First off I saw a few reviews and almost didn’t book this hotel. However, I’m so glad that I did. From the check-in staff to the valet staff, they did an awesome job. There were no delays. The room was very nice and quiet. The water pressure for the shower was perfect. I would say this is not a hotel for children. There is a little restaurant/club that was upstairs and I didn’t look inside, but I did go up there. People look like they were having a really good time. The pool area is very nice overlooking the city line view. We were close to everything and walked about 3 miles each day. Walking distance to Lennox mall and lots of restaurants, I will definitely be back! The hotel art is unique and lobby is such a vibe!! Lots of sitting area lounging type little sections for a good time!

So, this is a cute hotel. I knew nothing about it when I booked it for a weekend. My husband and I are 55-60. This was definitely not the right hotel for us. Positives: staff was warm and welcoming! Location is great! But, with that being said, this hotel, while stating there's a 250.00 smoking charge, allows marijuana to be smoked on the premises. If you get in the elevator, you smell it. Rooftop bar, smell is everywhere. We had to leave.

This was one of the worst experiences I’ve ever had. we were personally harassed by the 3rd part valet staff and they trespassed into our vehicle. They would confront us anytime we would pull into the hotel even though we would ask where we could park MOMENTARILY, we would come back and there would be staff surrounding our car and found an employee sitting in it going through my things. They were yelling obscenities while I was carrying my sleeping toddler and had the other one in hand. When we looked for help from the manager Raheem, he did absolutely nothing. Our car not once prohibited the staff from working properly, they actually would give less customer service to actual paying valet customers to tell us we were in their way. They literally were calling my husband names and yelling at us. They have no respect whatsoever, not for themselves or anyone around them. I have called and made a complaint on PMC, the 3rd party company. I would like to add the ac in the hotel room never worked considering we had checked in 10 hours prior to us checking out interrupted in the middle of the night. Refused to have the rest of my time like that. Pictures of the staff that harassed and trespassed our vehicle.

Had a one night stay for my wife’s birthday weekend. Pleasant atmosphere and great location to shops and eateries. Raheem the AGM provided a great experience for us. The Sunday brunch was very good. I recommend this property for the younger crowd (20-30s), but I like aesthetic so it was very enjoyable.

The room was not as clean as I hoped it was, there was dirt from shoes where you hung your clothes. The valet was the only issue. I waited for almost an hour and half after requesting it 45 minutes before needing to leave. The attendant couldn’t find my key so I had to wait even longer. My overall experience was good but the valet needs to be more structured.

I love the service at this hotel from the bar staff to The front desk to the valet and the restaurant staff .. Roosevelt was our bartender one day he really knows how to make a drink. He suggests we get the pizza to share and it was very good. We have a ball at the pool area . Also went shopping lenox mall was right across the street. The room was clean and and nice i didnt like the tub because the water would fill up while showering . The rooftop club was definitely a vibe good music food and drinks . Me and my sister will definitely bw back soon

The bathroom has real doors! Need I say more? None of that weird sliding wall that gives you no privacy all these hotels are trying to pull on us. Real solid doors that close and make the bathroom a Room and not a water closet. Such a comfortable and hospitable hotel! I highly recommend!

Terrible service. I arrived at 8pm and my room was not ready, I had to wait in the lobby over an hour, missed my business dinner and wasn't even offered a glass with water. Front desk man was rude and didn't handle the situation properly. Never booking this hotel again. Also, I started reading the reviews after my experience and it looks like not having the rooms ready on time is a common practice for this establishment... To make it even worse, the room had a terrible non stop vibrating noise and the shower was broken. BTW The bar staff were great and friendly and great coffee in the mornings.

The hotel was cute and clean and we did get drinks and a charcuterie board while waiting for our room to be ready which we enjoyed. The rooftop bar was also nice and gets pretty lively at night. The reason our stay doesn't get a better review is due to service. We arrived around 4pm and told there were no rooms ready and there was no estimation of when that would change. After asking for some sort of accommodation (it was not offered for the inconvenience) we did get a drink and food voucher while we waited. After about an hour I went and checked and we were able to get a room. Things went smoothly after that until it was time to pick up the car from valet and we realized we never got sent the link to request the car like we were told when we first arrived. We had to wait outside and pick out our car keys once the attendant returned. Overall the stay was okay- it would've been much better had there not been issues with rooms and valet.

This place doesn't maintain well. The parking area had a strong stinky smell. The bedroom's restroom wall has stains. The bath tub/shower doesn't drain well. The bathtub has broken color spots. Small extendable cosmetic mirror is rusty and moving. Our room was missing hair dryer. Dusts in the coffee machine, so we didn't use it. Room was not as clean and nice as displayed on the website. We are just disappointed at this place being a Marriott autograph hotel.

Ok so all in all the hotel is cute and the morning team is on point polite has it together. The night crew and the valet team might need some help. My room didn't get cleaned despite the online request pre travel and calling down. They came at 10 pm to freshen room. The valet had some breakdowns in communication and how you can get your car. The bar and restaurant was great was good all around and Elliot was great at sister for breakfast. Rooms need update and def need more light and a full length mirror. Not what I'm usted to for an autograph hotel and a Marriott property.

From the moment we arrived we were treated so well. The valet was really friendly and so was the front desk staff. The front desk staff went above and beyond to make our stay enjoyable. Check in was smooth and easy and so was check out. I loved the ambiance and decor of Hotel Colee. The gym was a nice touch. It was nice to get in a quick workout. The room was very nice although the tv said welcome Michael... my name is Alexandra LOL

Please work on the gym ventilation! It is so stuffy in there, very hot, and a public health hazard especially after COVID. You need more ventilation in there even more so even people expiration air at a higher rates when exercising and therefore can spread things faster and to more people in here.

BUYER BEWARE. Seriously, as the old saying goes "you can put lipstick on a pig, but you still have a pig at the end of the day". Do NOT be fooled by the pretty pictures of the lobby or anything you see on Instagram, this hotel is basically a glorified Super 8. To list this property as four stars is doing a disservice to two star motels. The rooms do not have dressers, you are expected to put your clothes in the two small drawers in the nightstand, or in the "closet" does not have doors. Oh, you want a desk? Sorry, fresh out of those. But my room has a useless chaise longue wedged between the bed and window, not to mention a round table with one chair. (Seriously, WTF) I do not smoke and like other reviewers this hotel is attempting to charge me for smoking in my room. If you search for the word "smoke" in their Google reviews, you'll see a repeated history of this property lodging specious charges against guests. I am here for work and I have multiple coworkers who needed to change rooms multiple times, with reasoned ranging from no control over water temperature in their showers to air conditioners not working to noise leaking into the room from the nightclub on top of the building to running toilets to inoperable air conditioners , and the list goes on and on and on and on. Again, buyer beware. Manager: your reply here is meaningless. You have my contact info. You would be better off sleeping in your car, something which I saw a guest offer to do after waiting 90 minutes for a room at 10 PM.

Terrible customer service, over-priced rooms that had broken amenities as well as poorly maintained. Do not stay here!

July 28-July 31st 2023 stay housekeeping left my ROOM DOOR OPEN for 11 hrs Below is a picture of how my room was left open I arrived back to my room at 11:09p. I was victimized by manger Dan Fazzio an he expressed to me that he apologized I didn't except what more do I want from him. I've spoken to a few Atlanta natives they stated that Hotel Colee is known for housekeeping stealing items out of guest rooms. My situation has NOT been rectified Dan Fazzio is still an employee with Marriott he doesn't care or empathize with women. I could've been killed or trafficked because of their negligence . DONT STAY AT THIS PROPERTY! If I could I would not leave a star at all.

This was my worst experience ever staying at a hotel. So many amenities wasn't working. The telephone, one tv out of a double connecting room. Fridge was broken. Dasya at the front desk is rude as hell. I won't book here again.

They charged me for two cars instead of one, and on top of that I see an additional $100 pending charge now. I left a message and no one has responded yet.

Our waitress was very nice, however, we were abruptly informed that we needed to move after ordering a round of shots. Each person had already ordered their own personal drink. The table we were sitting at did not require a reservation because it was open seating, which is why our waitress sat us there. The hostess allowed someone to purchase the table despite us occupying it and purchasing drinks throughout the hour we were there. The hostess was nonchalant, rude, and unapologetic. She even hovered around the table as we tried to finish the drinks we had purchased, waited to cancel our round of shots, and close out our tabs. At that point we no longer cared to stay and patronize the establishment. Terrible service. We weren't even given the opportunity to pay for the table that conveniently became a pay to sit section.

Great stay! Visited for my 40th bday. The hotel aesthetic was amazing! Most of the staff was really friendly and helpful when needed. The bed was amazing soft. The pool was nice and cute. The restaurant and roof bar were a good vibe. Would def return.

Came here at around 7pm on a Sat and it was empty. Music was good and venue is nice. The views from the rooftop make for beautiful photo ops. The food left much to be desired though. Extremely overpriced for what you get. The only thing that was reasonable was the chicken strip and fries. The crab cakes were a joke. There were 2 an little bigger than a quarter and they charged $15 for that. Also my Cesar salad costs the same as the other salad and the portion was much smaller as well. I do not recommend eating here but if you want drinks and vibes this is a good spot to visit.

We stayed here for work and the stay was pleasant. The food was tasty! They also have good breakfasts. The staff was really nice and they were always taking care of us, as we were a big group. I wish I would have taken more pics. * Nos alojamos aquí por trabajo y la estadía fue agradable. La comida era sabrosa! También tienen buenos desayunos. El personal fue muy agradable y siempre nos estaban cuidando, ya que éramos un grupo grande. Ojalá hubiera tomado más fotos.

Our stay started great by Jess giving us an upgrade to a suite since we were traveling with our baby. She was very understanding of our situation, unlike the other staff person that was there. She's the reason why this review has a star! After this, it all went downhill from there... * The room had a humid smell that was coming from the bathroom. The shower air vent wasn't working so all humidity was trapped inside the bathroom causing the bad humid smell. * The shower has water Jets that barely shot water since the pressure wasn't great. Just for show. * Opened boxed waters were left from previous stay making it impossible to know which were safe to drink or not. * The walls were very thin, so we heard our neighbors' conversations and sex noises. * Amex card holders are completely ignored when it comes to their $100 credit the hotel has as an agreement with Amex members. We ordered food that they still charged to our account. Once we called their accounting department about it, we didn't get a responsive. It's a perk that ultimately becomes a huge hassle. Tips if you choose to stay: * Valet parking is $64/night with in/out privileges but if you don't need that, the LAZ parking lot upfront charges $30 overnight ($15 extended stay). * Don't order room service unless you want to be charged all kinds of fees. Our meal (just food) was $30 and after fees, it totaled out to be $60. * Seriously, just eat somewhere else. Food is not that great. You're not missing out. * If you prefer vegan options, their menu is limited and runs out of what they do have surprisingly quickly. * Take cash so you don't get pressured into tipping using the Cash app or Apple Pay for the smallest acts of service they're technically already getting paid to do. We only encountered 2 people going above the baseline. Jess and the valet parking guy.

Let me start, I was told I was going to get a complementary upgrade. Well no upgrade!! Next I asked for extra towels and pillows, via the app. Well they stated I received the pillows and towels, no towels. I had a o call them he front desk multiple times. Next issue, you can't cast to the tv per the Marriott app. When I called the front desk they tell me the cast feature has been broken for awhile. This is after I called down again. Also internet on tv didn't work and maintenance never came up to fix. Last thing, food was below average!!! And valet lost my ticket also!!!

No idea why the reviews are so low... this hotel is ADORABLE! So chic and colorful and overall a great vibe. My room was clean, organized and has some quality amenities... a bath robe, a corner desk, disco lamps (!!!), and a luggage holder. The lobby staff was kind and the art was beautiful. They also had complimentary mandarins, tea and coffee. Last but not least, it's so walkable and near so many things including South City Kitchen (a staple southern comfort food joint) The only downfall is that I ordered the fried chicken sandwich and it wasn't great and the drive from the airport took about 25 minutes /:

Valets damaged my brand-new car. I was forced to pay $46 per day to park on-site as there were no self-parking options available. The valets backed my new car into a pole and after I discovered the damage, they refused to admit fault for it. I've tried contacting the hotel multiple ways and they refuse to talk to me or do anything about it. Avoid this hotel.

I see a ton of horrible reviews for Colee but I loved our stay at this unique hotel! It's in a great location - near tons of shopping and several good restaurants. We arrived after midnight and the staff was kind and friendly. The hotel is beautifully designed with a lot of attention to detail. There's art throughout and tons of funky wallpapers and decor (vintage hats, salon chairs). My room was cozy and super cute. My only complaint about the room was the lack of hot water. We had dinner at the restaurant downstairs with the nicest bartender and some great French fries! Upstairs turns into more of a nightclub at night. It was ok but not really worth the $10 entrance fee. I will definitely be back for the cool vibe and great staff!

I'm spending my birthday weekend here and this is a perfect place for magical memories! The Valet service five stars, the front lobby staff five stars and everyone work to their full potential with the Ultimate customer service! So this Colee Hotel is a truly beautiful classy boutique hotel!

Worst hotel ever! It took us 3 tries to get a room. The first room they gave us ended up being occupied. The 2nd room they gave us had double beds when we reserved a king. The 3rd try worked, but there was no hot water in the morning, tissue box was empty and the 3 rooms we walked into smelled of dampness/mold. We tried to go to the roof top bar, but the elevator wasn't allowing us to get to the rooftop. The hotel condition was poor. DO NOT stay here. The staff was friendly and helpful. Loved them. That was the only positive experience.

In town for the world series, go Braves. Well located boutique hotel, nicely appointed, clean and disease aware. Check in was painless. The staff was very friendly from start to finish. We used American express platinum and received $200 of bill and a $100 food credit, basically a free day. Front desk was very helpful with directions and recommendations. It was Halloween so staff wore costumes and had a pumpkin decorating competition. Breakfast and lunch were served in the first floor lounge. I don't know if dinner was available since we went out every evening. A second floor restaurant lounge is available but unseen by us. Rooms were clean, safe and comfortable.. Prices and charges were as used Highly Recommended Slainte!!

I'm not sure why the rating is so low because my experience was top notch all the way around. I had an impromptu staycation where I used my Marriott rewards points to stay for the weekend. Valet was all young men and they did a great job in taking car of everyone as soon as they pulled up and was friendly! Concierge wasn't necessary super bubbly but she wasn't pleasant and took care of me professionally. Everyone working at the rooftop lounge was cordial and evening staff I bumped into around the property. The room was very clean and whatever requests I had they saw to them immediately. I really feel in love with the decor and ambiance of the lobby and just the energy throughout the whole building. I'll definitely be back again.

The best thing about this hotel was the valet service staff and the front desk staff. The bar was not open (it was Sunday - totally understand), but the attached Sisters restaurant was awful. We ordered a sparkling brut and they served it in a martini glass and only served half the bottle. Who does that? The room was okay but the bathroom door wouldn't close and the shower doer wouldn't close. The shower drain was slow so we stood in water when we showered. I would not recommend this hotel and we won't stay at this Marriott property again.

I stayed at this hotel for 2 nights and I will never return. I arrived in the morning and checked in upon the Marriott app. When I arrived at the hotel I was informed that there was a $75 fee for early check in. Omg it went downhill from there. In addition, I was informed there was no housekeeping and there was a club located on the top level. The fee was waived and I checked in. The room was okay, it was an old W hotel before the conversion. So for two days I had towels piled up and the club playing loud music until 3:00am I was on the top floor and the club was above my room. I had no rest....

DO NOT EVEN THINK ABOUT STAYING HERE. Especially awful experiences with Quintin, Jennifer and the trans person who works Monday night/Tuesday morning at the front desk. Arrived at 4am after driving 3 hours and they told me I couldn't check in because the computer was down. Later when i came back for the rest of my reservation, they cancelled and said oh well.

Incredibly rude staff at the restaurant. While the staff at the hotel reception desk, valets, etc. were helpful and kind, the staff at the Sister restaurant were an unfortunate exception. Our group went there with our kids (ages 4, 3, 2, 1) and we were the only guests there. The whole place was empty. Regardless, the bartender immediately seemed disturbed by our presence, telling us the kids "can't dance" or stand in the aisles, and they "can't go up the stairs in the restaurant" or stand near the entrance, even though we were with the kids the whole time and the kids were not loud or doing anything dangerous. A few minutes later, an old security guard showed up and said that he had been watching us on camera (hello, Big Brother), and asked us not to let the kids run up the stairs because they are made of glass and steel. I told him that if something happened it would be on my watch, so they wouldn't have any liability. He agreed and left. Ten minutes later and after we had ordered our dinner (to the same disgruntled and visibly annoyed bartender / server), my wife was walking with one of the kids who wanted to see what was making the noises coming out of the kitchen (they were not INSIDE the kitchen). The bartender told my wife in a rude way that she "CANNOT CROSS THE LINE TO THE KITCHEN" although neither my wife nor the kid did. We told them to pack up our order to go since we didn't feel welcome in this space. As we were leaving, one of our kids was by the restrooms area. The same old security guard reappeared and told me that our kid should not go to into the women's bathroom. I said he's not going in there, and he's only three anyway, and if he goes, his mom would take him in there. His response was "his mom would be watching him if she was around," which I said was uncalled for since his mom was watching the other kids, plus the kids weren't making any trouble, and he shouldn't be telling us how to take care of our kids, and also that my kid is autistic, so his behaviors can be unpredictable and odd. The old man then told me that maybe my kid is autistic because I am autistic!! Wow. I pulled my phone out and started filming the conversation with him; asking him to repeat what he said. He denied what he said and claimed that I should not be telling him how to do his job (I hadn't said anything related to his job). He proceeded to say that he doesn't work for the hotel, and that he was contracted to do this job. I don't know what he was doing there then! The food wasn't good at all, by the way. Just look at that miserable thing they have the audacity to serve as a chicken sandwich. We only went there because we thought the environment would be OK for the kids, since it was empty, especially our autistic kid, but we were wrong. It really soured our entire experience here and made us feel unwelcome.

Do Not Stay Here!!!! The customer service from the manager at this hotel is the worst I've ever received! He's a very smart mouth man who creates conflict then plays the victim! The hotel has a nice bar with pretty decent bar food and drinks but the Male manager needs to definitely be replaced! Believe all the bad reviews you see on here! RUN AS FAST AS YOU CAN! This place has potential to be great if they can sort out their management issues!

Beautiful, Upscale. Used to be The W! Nice surface. Here for an event, Phenomenal Women! And We Are!

I love the design and vibe of this hotel. Trendy, design forward and a refreshing addition on the Piedmont financial district stretch. I actually am considering a staycation stay here soon for my birthday! The have a pool deck and a rooftop bar shared with Whiskey Blue!

I understand the bad reviews for this hotel and I understand the good ones. My experience lies right in the middle. To start off the service was good and friendly. We got there early from our flight and originally just wanted to drop off luggage and return for check in but they let us check in early for free since our room was ready. The rooms look stylish and cute with a Nespresso coffee machine (that we didn't use). Our room came with free breakfast however there's a catch. If you order the breakfast to your room there's a 25% gratuity charge and if you go pick it up downstairs there's no 25% gratuity charge. I went downstairs to pick up the food and the bar guy Dominic kept insisting that he'd bring the food to my room and I told him it's fine, I'll just stay downstairs to get it. He's service declined with me and I realized it's because he wouldn't be getting the 25% gratuity. However, he should have just maintained good service with me and I could have tipped from my check downstairs but he only treated people well if they tipped him. With the cost of food for their mediocre breakfast, good service should be the bare minimum that they can provide. As for the club upstairs, eh it was alright. We stayed for a few days and there was never really a good vibe going. Seemed to be just a nice spot to have a drink and views if you are traveling. Wished I grabbed pictures but nothing was worth writing home about. I will be booking a different hotel next time.

Will never stay here again! Actually had a pleasant stay, however after departing, I received an email with a bill for $250 for a "smoking fee". I do NOT and have NEVER smoked anything, ever. And surely did not smoke inside my room. In trying to resolve or understand this charge, I attempted to reach any level of management at the hotel MULTIPLE times, unsuccessfully. It's pretty disappointing that this took 3 weeks to resolve. To this day, no one called me back. In addition, all voicemail boxes were full for the management staff that I tried to contact. Very unprofessional. This hotel was not cheap and should have a higher level of customer service. Be aware before booking.

I had never heard of this hotel prior to staying, and to be honest, I was skeptical after reading some of the reviews. After traveling the last month and staying at a plethora of hotels + Airbnb's, this hotel stay, although short, was in our top 3 fave locations to stay at, as they exceeded our expectations! The hotel is conveniently located minutes off of the i85 expressway, with major shopping within blocks. There's food on-site and restaurants within walking distance. The check-in process was a breeze; we were kindly greeted by staff throughout the entire duration of our stay (unlike a certain hotel that begins with a K near the airport, but I won't go there today honey). There's a bar in the lobby and one on their rooftop - so you don't have to leave the hotel to have a good time. The esthetic is beautiful and vibrant, which we loved. Upon checking out, we ran into the hotel GM, Michael, staff and Chef Jesse, who helped us with all of our luggage - Talk about excellent customer service! We look forward to returning soon to enjoy a longer stay, experience the delicious dishes and amenities they have to offer.

Management does not take responsibility for the damage done to my brand new vehicle. They do not return calls or treat clients professionally. I expected more from Marriott's autograph collection.

I stay at this hotel for 4 days and on my check out day i was given a correct bill and couple of hours later I received a new bill via email with a 250 additional charge for Smoking, it was ridiculous to me especially for someone who never smoke a day in his life and also stayed with my 2 toddlers . So i call i was being transferred to numerous voicemail and given the run around. I spoke to almost everyone employees.Finally got to the person in charge Kirbane Paris who was very rude, defensive before I even started. He told me that the rooms are "smart rooms" that even spraying a COLOGNE or Taking a hot shower could cause the sensor to automatically charge me 250 without the guest knowing which is ridiculous. He also Stated that they don't notified their guests due to privacy, then he said he would get back at me but never did . I called again someone working for security which I can't reveal the name told me to call my bank if I want to be reimbursed,because that's how they operate there. Would NOT recommend to colleagues and friends .

The check-in process is slow and a bit contrived. Mark (he told me his name three times) has obviously memorized his speech. Part of the speech is telling you they are going to hit your credit card for $200 for incidentals and $40 for parking but I'm on cycling trip and they let me roll my bike into my room so it's all good. The room itself was stylish and clean, especially the bathroom but there was no tub. The pool is tiny and only three feet deep but it's a pool and it's on the roof and the views are great. The TV is big and you can easily cast to it from your phone. Having a Nespresso machine in the room is a nice touch but mine had three decaf pods and and a single creamer where the fourth pod should have been. Really? The alarm, which I didn't set, woke me up at 5am because it's COVID I guess. All in all its a pretty nice place but it's understaffed right now like everywhere and they're coping better than many hotels.

Not recommended for women traveling alone. Last night while sleep, two men began banging on our door at 11pm. As two women staying in the room alone, we were scared so we did not respond. We also could not call the front desk because the phones in the room do not work. After about five minutes of these two men banging on our door they finally claimed they were security and burst into our room.Thankfully we had the privacy lock on so they were not able to get in right away. These two men then proceeded to yell and scream at us for three minutes, we had to ask them to lower their tone as they were being extremely abrasive. We explain to them that we didn't come to the door because of the recent accounts of women being @ss@ulted by hotel staff in their rooms while sleeping. After providing them the name on our reservation, they then told us they made a mistake and apologized (like it was no big deal). However, we weren't able to sleep as we were just disturbed and awoken by security opening our door unannounced. I would not recommend this hotel to anyone, let alone women traveling by themselves . What would have happened if we didn't have the privacy lock on our door?! Shame on you call the hotel shame.

This former W hotel, I had a stay certificate, which was during covid 19, how was I going to stay while this was going on, lost my job etc. they say they can honor it since they are no longer a W hotel, and it's expired. Well I know where Marriott stands on issues like that, scam scam scam. Manager on duty just said basically oh well... what a great solution orientated response. I used to love Marriott especially when I worked for them it seems as though their standards have lowered.... clearly

This was my very first visit to Atlanta. The hotel was beautiful but the customer service was horrible. The staff was not friendly and the manager at the front desk was very rude and unaccommodating. I was there for 3 days and 2 of the days we had plumbing issues and after complaining several times the manager told me "I could just check out", that comment alone was very insulting and I will never patronize this hotel again.

I was such a big fan of the W Buckhead, and stayed frequently for girls nights, staycations, etc. Last weekend, I went to get a room after a dinner party with friends. The customer service from the front desk was so bad, I will never be staying here again. Not only was the staff insanely disrespectful, they charged my card four times. After trying to resolve directly with the hotel, with no success, I'm having to work with the bank. Too many other great options in the area, with more professional employees. Don't waste your money here.

My company recently hosted a team offsite at the Hotel Colee. In preparation for the event, I sent post-its and an Apple USB-C adapter ahead of time. I called and emailed the hotel to notify them of the shipments and was told there was a $25 storage fee to hold the packages. Okay. Upon checkout, I was notified by someone at my company, that the hotel was trying to charge us $975 for the handling and storage of the packages I had sent ahead of time. I promptly asked to speak to our PoC, Valarie Mitchell, who told me this was the hotel's policy. I explained that this was never communicated to me ahead of time. I would have never agreed to spend ~1K to store post-its and a $15 dongle! When I asked how they felt justified charging close to $1K to store a box of office supplies, she said she felt it was fair because it was hotel policy, despite it not being posted anywhere on their website and not actually being communicated to me. After 2 hours of back and forth with them, they eventually brought the charges down to $175 which still feels outrageous. Save yourself the headache if you need to ship anything ahead of time. I can't help but notice a pattern of poor customer service based on other reviews. It's a shame because the property itself has a lot of potential. Hope Marriott can get out ahead of this.

One word comes to mind when describing Hotel Colee, funky... and you can't spell funky without F-U-N! This boutique hotel screams luxury without seeming stuffy. The staff is friendly and helpful and I love the location in the heart of Buckhead.

This hotel is out to scam you !! They will add items to your bill and swear you had these items yet at the same time have know proof of you having said item ,, I was charge for room service and never even ate at the hotel not once !!!

Don't forget to pack your flashlight because this place is dark! Seriously, they are working hard to keep the light bill wayyy down. There's like no wattage anywhere. Why? Why? Why? Oh, because the hotel is so disgracefully taken care of that things need to be hidden. All the fun art, installations, and colors are a distraction taking your focus away from the stains, nicks, messes, etc. The hotel is dated. The rooms are sized ok, but some real sanitation questions emerged for me. We had to ask to be moved because of some interesting wall stain, a vent that wouldn't close- the screen kept falling out of the wall, and a dead bug/s on the wall. Our replacement room was the same minus the previously noted issues. Dark, decorated, and old. The staff was nice for the most part. Some of the valet folks seemed entitled. A great part of town, but with all of the options in the area, this would never be on the list again.

I must say that everything was impeccable! I took my husband here for a weekend staycation for his birthday !! I've stayed here before when it was the W, but I loved all the new changes and colorful vibes. From checking in to leaving, everything was 200%. Orlando and the other concierge who checked us in were super pleasant! The hotel is clean and had everything we needed. Pool, rooftop bar (whiskey blue) and the beds/pillows were super comfy. The robe was a nice addition too! We walked around everywhere since everything is close by. The plus side, was that I was able to extend my checkout another hour later. The going says that you definitely get what you pay for. It was worth every single penny and we left feeling relaxed and even though we live 30min away, it truly felt like we were further away! Keep it up guys!

I purchased the upgrade package with the free breakfast and city skyline view. I got to my room and had a view of a building and a parking lot. I called the front desk and they told me to come back down and they would change my room. My daughter and I lugged all of our bags back downstairs to the front desk. When we got to our new room, it was the exact same room, only two floors higher; I was not impressed. The room was dirty. The bathroom was not thoroughly clean, the windows were dirty and I'm pretty sure the floor wasn't vacuumed because there was a french fry on the floor. I tried to call the front desk (5 times) and noone answered. We called the front desk over 10 times during our stay and not once did anyone answer. The next morning we ordered breakfast (supposed to be free since I upgraded my package), and it cost over $70. I don't mind paying $70 for biscuit, gravy and scrambled eggs, but it was supposed to be free. Also, it was cold and wasn't worth eating. While staying at the Hotel Colee, we did visit Whisky Blue, the rooftop bar. AH-MAZ-ING! But come to find out, has nothing to do with the hotel, not shocking. This was the WORST stay EVER at a Marriott. I am dedicated to the Marriott brand, it's the only hotels I will stay at. This hotel was, by far, not Marriott standard. The customer service was nonexistent, the room was filthy, the food was disgusting and we were treated as if we were an inconvenience. I will not stay at Hotel Colee ever again, would not recommend to anyone, will ensure I leave a Google, Yelp and Yellowcard review and SO disgusted that I wasted my hard earned money on this hotel. DO NOT STAY HERE

This hotel looks great on paper, photos are beautiful and location is great. I stayed at this location before but it was the W Hotel back then. I contacted Marriott today because in my 30 years of traveling, I have never had such a horrible experience. On my bucket list was a one day trip. The girls and I arrived in ATL at approximately 0830 and I received a text at 0837 that the room was ready. We stopped to have breakfast and proceeded to the hotel. When the bellman (who was the most awesome) took us up to the room, he opened the door and quickly closed it. He ran to a house phone and called the manger, stataing the room was not clean. Jesse came up, apologized with a bottle of champagne and informed us that there was $150 credit that could be used at the rooftop bar. We left for our first event and returned to relax for awhile, no TV remote. It took over an hour for the engineer to bring up a remote. When we attempted to shower for our evening reservations. The water was either ice cold or steaming hot. Well, we did not make those reservations because we could not shower. Again, the engineer took a long time to arrive and we were an hour and a half late. He informed us he could not fix the shower and we could change rooms. We stopped at the desk on the way out to complain and was told there was no $150 credit and that he would give us $100 credit. When we would not settle for that he stated he would comp the room. Not trusting the process considering things were not going well, we stopped at the desk when we returned to check the bill. This staff member was condescending and we were told he could not tell us anything. That same guy was there when we checked out in the morning although he told us he would not be there. This time the excuse was the computer was doing an audit. When I called Marriott I was informed that was not true. From beginning to end this experience was less than ideal. Its pretty but poorly run.

Enjoyed The W in years past and this remodel was a big disappointment. Furniture was very low grade, lobby was I inviting, decor looked outdated, and the service was horrific. Could not get a room key for hours, valet parking app did not work, no communication, etc. Won't be back and I'm a Titanium Marriott member