Hôtel Dieu Intercontinental Marseille

Stayed here at the end of our honeymoon, and it was simply amazing! The room was spacious and very comfortable, the food was delicious, and all of the employees were very friendly and helpful. We had lunch in the restaurant and our server, Martin, was excellent and gave us a few good recommendations for places to go around the city. I would definitely stay here again and highly recommend it!

We enjoyed a very nice room with a large beautiful balcony with a fabulous view. The hotel is impressive, yet it fails on many levels for a 5-Star facility. For example, breakfasts are not only inadequate, but almost inedible, watery scrambled eggs, a bucket of greasy partially bacon, empty baskets of pastries that ran out every morning for three days, getting a cup of coffee every morning was a challenge, and so on. Also, it would have been nice to have a bottle of water in our room. The location is great, but if we return to Marseille, we will try a different hotel.

We had an overall awesome experience here.||Location: You cannot beat the location of this hotel. Not only is it incredibly close to the marina and center of town, it is also a part of an incredibly trendy area filled with coffee shops, restaurants, bakeries, etc. You can walk in any direction from the hotel and find wonderful beautiful architecture and cool places to explore.||View: We paid for one of the rooms with a terrace and a view of the marina and the mountain and the beautiful church on the mountain, and you will see from the pictures I post with this review. It was profound, it was perfect, it was a HUGE private terrace, my husband and I could literally both do yoga on it together. It was also completely private, nobody could see us there. We had dinner on that terrace and were out there a bunch, it was truly MAGICAL, our friends and family couldn't believe it.||Room: Awesome bathroom, great room, large and spacious, comfy king bed.||Breakfast: Overall it was an awesome breakfast buffet, not the best I have ever experienced, but damn solid, and awesome service.||Service: this is the one category that almost led this review to be lowered. We booked our reservation with early check-in included as an option, and I had emailed the hotel literally 9 months in advance when we first made the reservation about our flight arriving early and requesting early check-in. The day comes and we arrive around 9am, and we had no expectation to get a room that early. The front desk just seemed to make no effort at all to try and prioritize getting housekeeping to clean our room. We waited and waited, and finally at 2:50pm I got frustrated and only then did the front desk call housekeeping to check-in. We didn't get into our room until after 3pm, missing the deadline the hotel had set for itself, and so long after any hoped for early check-in window (we had hoped maybe 12-1pm). This really soured our check-in and arrival, it just felt like the front desk didn't care at all about trying to prioritize getting us into our room. But here is why I am still giving 5-stars. I sent an email to customer service about this check-in experience, and immediately heard back from the customer service manager Clemence. She was AMAZING, ABOVE and BEYOND. She went out of her way to let me know she understood out concern. She came with a team of 2 other employees to our room to apologize personally, and it felt genuine and authentic. She brought us an amazing generous care and welcome package. It totally turned the experience around, and every moment at he hotel after this was INCREDIBLE.

One of the most beautiful and well decorated Intercontinental hotels in France. Lobby, rooms and the deck area truly beautiful, 5 star all the way. Rooms very nicely decorated with modern furniture, beds amazing and very comfortable. Location, the best in town, close to the old town (Panier) and the old port within walking distance to all of the shops and restaurants. Staff amazing from check in, the terrace, and the concierge, really appreciate specially Diana and Fabio, merci beaucoup. Breakfast was outstanding on the amazing deck of the hotel with breathtaking views. Service at breakfast can be better, at times not enough staff. Indoor Pool is amazing especially during the hot summer.

I had an excellent stay at the InterContinental Hotel in Marseille. 🌟🌟🌟🌟🌟 The location is perfect, and the facilities truly live up to a 5-star standard. The indoor pool is beautiful, though you do need to make an appointment and the access is limited to 1 hour per session. Aside from that small detail, the gym was well-equipped, and the rooms were spacious, comfortable, and well maintained. Overall, a fantastic experience and highly recommended.

The hotel property is very nice, very historic and well designed. An oasis in the city center (which does not actually feel very safe). But the housekeeping service is very unprofessional and careless: kept on entering my room without knocking and despite my having asked them not to come in. They also took away my room key card while I wasn’t in the room! The towels they gave me were gray and black (obviously not washed properly). I asked repeatedly for foam pillows but they gave me feather pillows. The bathroom also had no shower curtain so whenever you take a shower the entire floor gets very wet.

I stayed for 1 night 14/11/2025 prior to boarding a cruise. Hotel is beautiful, great location, very grand, facilities good too(used the gym). Room was lovely, very comfortable bed, huge bath! Upon arriving the receptionist was incredibly rude to me and this ruined the stay before it started sadly. She was initially abrupt and unwelcoming (ok fine, no big deal) but when barked order for credit card I [tried to] explain it wasn’t necessary and didn’t want the hassle of sorting out charges (pre payments) have gone wrong on the past and being there only one night intended to go to sleep and leave early. I did however provide a card and continued to explain this at which point she threw up her hands and said “Fine,fine” returned my card and shoo-ed me away from the desk, practically throwing the room card and card holder at me. No info was given such as room no or breakfast info. The service at reception was disgrace due to this very unpleasant individual.

I would rate my stay a five, but the subsequent service has been awful. We were overcharged on our bill because dinner was charged twice. After a very early morning conversation with an employee who insisted the bill was correct, he proceeded to process the final payment. After becoming more alert with breakfast and some coffee, I returned to the front desk and met with Diane, who assured me we would get a credit. For some reason, she explained that they could not process the credit until the next day. Okay, fine. We left the hotel and I reviewed my bill daily. No credit. I emailed the hotel and was told that the credit was processed and I’d see it in a few days. It has now been 11 days and we have not received the refund of 206 Euros. I have disputed the charges to American Express. In the meantime, the man who promised the refund has not returned my email. This is a lovely and comfortable property. I simple warn that you must scrutinize your bill before your final payment.

A very beautiful hotel in a great location. The best part was the private taxi driver ( Siad 336) who the hotel arranged a private tour of the city for us. Siad was fantastic and it was the best money we spent during our 3 nights there. We highly recommend Siad for all your transportation needs.

This looked like our kind of hotel--beautiful, historic (13th century!), well-located. (Hotel Dieu was a location star in Gérard Depardieu's series called Marseille.) Check-in was easy, our rooms were gorgeous (a view of Notre Dame in the distance), breakfast was lavish. The only problem was reaching the hotel--the 80 steps from the ground. Apparently the hotel simply assumes everyone drives. We don't. We're transit-oriented and we walk or take public transpo whenever possible. Marseille is an eminently walkable city, so it's odd that its premiere hotel would be so pro-car. In theory patrons can call reception and ask for a jitney for a pickup at the bottom of the stairs, but this service is weirdly incompetent. At least twice nothing happened and we had to call back. (Once the receptionist said: Well, we're very busy.) We often walked up, which was tough on my friend, who had recently injured her leg. In sum: if you have any problem walking up steep steps at the end of your day, don't book Hotel Dieu.

The Intercontinental Marseille Hotel Dieu's interior aesthetic can be described as a super amped Sephora. The paint on the walls of black and white stripes is akin to the store's outside facade. And just like Sephora, as soon as you walk in the door, the weary traveler is bombarded with the unmistakable fragrance of perfume but unfortunately, instead of it being pleasant it was the awful scent of a bad men's cologne. It's very potent. The first day when we checked in I thought it was just due to a hotel guest whose sense of smell was just dulled due to an accident with his nose. But no, it was the hotel's signature fragrance. The fragrance was there for our entire stay. Luckily, it was confined in the lobby and the rest of the floors were fragrance free. What saved the hotel was how well appointed the rest of the facility was. The bed was very comfortable and the bathroom's rain shower had a strong pressure. Additionally, the daily breakfast buffet was very sumptuous. It was just well done. And the best draw was the LOCATION. It is literally steps to the port and all of the sites.

I travel a ton, the last 15 years at many of the world's best hotels. This hotel has great service, amazing food (with serious attention and knowledge of food allergies), great beds, soaps, water pressure and a very decent gym. This combined with old world beauty renovated with new world class, this is the hotel to stay at in Marseille

Our stay at the Intercontinental was truly one for the books. The reception desk greeted us upon arrival and was very courteous and helpful. Our room was not ready despite it being check in time so they gave us a voucher for 2 glasses of wine at the hotel restaurant. The view from the terrace of the Basillica is gorgeous. Our waiter Benoit gave us some good tips and sent us to the concierge Marion who helped us book activities and gave is dinner recommendations. Our room was huge, on the 7th floor, with large windows out of which the whole town was visible. On our second night they had live music on the terrace, and the musician was amazingly talented!! We ordered at the Capian- beef tarter, a platter with torpedo shrimp, anchovies & sardines, and also also a chocolate dessert. This was by far our best meal in Marseille! The entire hotel experience really made our trip and if we ever find ourselves in Marseille we wouldnnt stay anywhere else!!

We went for brunch in Brasserie Les Fenêtres and thought it was overly overrated for the price tag and the reviews we read beforehand. The food was average hotel food and nothing special. I wouldn't recommend spending 80 euro at this place for brunch.

The staff are extremely nice and accommodating. The hotel is international quality. Avoid the "bouillabaisse milkshake" at the restaurant, it's salty, starchy, creamy, and disgusting.

I am only rating the Capain Bar as we popped in for a drink before dinner at Le Cafe Des Epic (see my rating for this wonderful resto) just down the hill. Anyway, Excellent service, beautiful decor. Wishing it were warmer so we could enjoy the amazing views from the expansive terrace. Have a drink here and enjoy life my friends.

This one as with all other InterContinental hotels is excellent. The rooms were exceptionally nice, with the most comfortable bed that I have ever slept on. The bathroom is nice and modern but lacks a bath tub which may be a problem for some people. My biggest problem with this hotel was driving here, there were no signs and once we passed it, it took an hour to make it back (it was one of those days when the tunnel was closed and complete gridlock ensued). Other than that it's a fantastic hotel.

As an artist I stay at many hotels in the world because of my work. This hotel has the worst service I have ever seen all around. I will ever stay here again. I payed 700 euro for brunch on Sunday they never change my plate or clean the table in between dishes every time i ask for something it took forever to get it or sometimes i never get it and have to ask again the staff here is terrible

We had an such a nice stay at this hotel. It was the best hotel we booked out of the 3 cities on our European vacation. The Intercontinental has a picturesque view that overlooks a beautiful church on the hill. The complimentary breakfast that was included was so extensive, not your usual continental breakfast, it is a full scale buffet with service staff. The outside terrace, where breakfast is served, has such a beautiful view and it reminds you of how lucky you are to be staying in such a beautiful city like Marseille. The bed was very comfortable and the pillows were nice and soft. The gym had a lot of cardio, a little lacking on stations but I'll let that slide because I was on vacation and shouldn't be working out as much anyways :) I will definitely be back when we return to Marseille.

Great hotel in the Old Port of Marseilles. The staff is very friendly and in service. Spent 5 nights here and had the breakfast every morning. Must have! The parking is $28 euros a night and very convenient. Would stay here again!

Wonderful property located few steps from the vieux port with a beautiful view of the yachts and plenty of restaurants along the port. The rooms are spacious and contemporary with plenty Practice Fusion amenities. The staffs are courteous professional and aiming to make your stay pampered. In short, I highly recommend this hotel to first time and repeat visitors to Marseille.

We stayed 2 nights in this beautiful hotel which was very central and lovely. On our second night there we packed up our suitcases and zipped them up ready for our departure early next morning for train for river cruise in Avignon. Found my jewelry missing from my suitcase when unpacking on board the ship. It had been removed from my bag by someone who had access to the room while we were at dinner. The jewelry wasn't expensive so not in the safe, however it was precious to me. Jewelry has been located (after initially saying it wasn't there) but they want to charge me 80€ to return it to me. It's very depressing that one's suitcase and hotel rooms aren't secure.

There was a very rude waitress called Savannah who cursed at us roughly. She was speaking very informally, thinking that we could be her friend. Cocktails weren't very good, not very tasty and very expansive for the quality they served. I absolutely don't recommend it

Amazing service excellent food. Everything here exceeded my expectations. Also very close to all the stores and restaurants .