Hôtel Dieu Intercontinental Marseille

I would rate my stay a five, but the subsequent service has been awful. We were overcharged on our bill because dinner was charged twice. After a very early morning conversation with an employee who insisted the bill was correct, he proceeded to process the final payment. After becoming more alert with breakfast and some coffee, I returned to the front desk and met with Diane, who assured me we would get a credit. For some reason, she explained that they could not process the credit until the next day. Okay, fine. We left the hotel and I reviewed my bill daily. No credit. I emailed the hotel and was told that the credit was processed and I’d see it in a few days. It has now been 11 days and we have not received the refund of 206 Euros. I have disputed the charges to American Express. In the meantime, the man who promised the refund has not returned my email. This is a lovely and comfortable property. I simple warn that you must scrutinize your bill before your final payment.

The hotel accommodations were exquisite! The location could not have been better! The service was top notch! One of the managers -Léna-Rose was thoughtful, professional, caring, and friendly! She made my wife and feel like we weee home! The lady who checked us in for breakfast daily was always classy and professional! A waiter named Arthur Scemama always went above and beyond to assure we had what we needed in a timely, professional, and kindly manner! He was articulate and displayed leadership!

The highlight of hotels are prime location near the old port, cafe and restaurants. In addition , the food and dinner at Brasserie Les Fenêtres are excellent. Most of staffs are attentive except some at reception area. |However, the style of the room is pretty standard. Comparing with other IHG, this may not the same level as others.

We are part of IHG ambassador scheme and were happy with the room and room service standard at this hotel. There was a delightful welcome gift (a little cloth sachet of Provencal herbs with a wonderful fragrance), these touches help make for a 5 star experience. We are vegetarians and to be on the safe side in France we sometimes have to make our own food by buying groceries in local stores. It is lovely when you don't have to worry about food though. Room service at this hotel catered fairly well for vegetarians, if you eat eggs. We highly recommend the French omelette breakfast, it is beautifully presented. The only negative was our experience one afternoon at the outdoor restaurant. There was a waitress who repeatedly brought one member of our party the wrong things and kept saying that whatever she ordered was unavailable. Despite that disappointing episode, the room helped make up for it. Tgere were such stunning views (see photos) and a lovely, comfortable bed. Overall we would very happily return. In the South of France we stayed in many different locations, and afterwards we felt this hotel in Marseille was probably the best in the region.

Great location near the Panier district and the pier. Walking distance to restaurants and shopping. Very nice and spacious room with amazing view. Beautiful bathroom. Great terrace where to relax, have a drink. Beautiful bar and very professional and friendly service. Great spa and indoor pool.

Another excellent example of an Intercon' done well. From the pre-arrival reach-out to see if we had any requests to a post-departure follow-up, the service was friendly and impeccable throughout. The property's location is excellent, the property itself is lovely, and the food and drink on the terrace are fantastic. Definitely worth a stay.

A really wonderful stay. Special mentions to the concierge team the gent behind the bar! Three wonderful nights sleep. Definitely recommend the SPA one of the best massages ever. Room service quick and tasty. Having breakfast in bed was such a treat. Room really good size and the bath of dreams. Can’t wait to go back.

Overall good installations but below average service for a 5-star hotel. The Hotel Dieu in Marseille falls behind the one in Lyon, which we also stayed at and was excellent in both installations and service. Good: - Location (close to Old Port and Le Panier) - Cleanliness and room cleaning / turndown - Breakfast service Bad: - Lunch service - Dinner service - Wine service - Spa service / Spa in general Location is excellent, within walking distance to both the Old Port (5 min) and Le Panier. Kudos to the cleaning staff who made sure our rooms and bathrooms were very clean everyday. The breakfast hostesses were always smiling and very welcoming, a great way to start the day. The food at breakfast was varied and of good quality, but not super impressive. Lunch service was not so great. It was really hot outside so one day we decided to eat lunch at the hotel after a brief walk in the morning. We sat in the only indoor lunch area, which was a room just five meters from the outdoor lunch area, and were informed that the menu was super limited in the indoor area we were in. Five meters away...These are the types of things that make no sense at all. Anyways my lunch order was mixed up and I ended up getting the wrong thing. The bartender / server was not friendly either. My wife was served a comically ridiculous "salad" which was basically half of an iceberg lettuce head with some chicken on top. They took the lettuce head, cut it in half, and put it on a plate....what? Even worse is that in France, cutting your salad on the plate after service is considered rude. But what else are you supposed to do when you are served half an iceberg lettuce head? Dinner service was sub-par. This is not the type of restaurant where one is expected to or should need to pour their own wine. This is France right? They invented gastronomy and wine service. This is a 5 Star Hotel, in Marseille, France, and this is its best restaurant. Again, there's no excuse for having to serve your own wine from the bottle, especially when empty glasses are sitting on the table for 10 minutes plus and there's 3/4 of the bottle left. Just lazy. One night we were served 30 degree Celcius red wine. I would have refused the wine and ordered a chilled white, had I been given the opportunity to taste the wine before being poured a full glass. Nope, just here's the glass, here's the wine, glug glug glug glug... Another night we started with champagne glasses on the table, but we ordered white wine. The server proceeded to pour white wine into the champagne glasses. When another colleague of hers pointed out her mistake, she just shrugged and made a comment "they don't notice"... Well guess what happened? Am I right? GUESS WHAT HAPPENED! I honestly expect more at this level. Spa people were ok. Overpriced for what it is. The spa is quite labyrinthine, so bring a map. The pool is quite small, and when my wife went there, there was a group of 10 kids screaming and running around. Not very relaxing.

A very beautiful hotel in a great location. The best part was the private taxi driver ( Siad 336) who the hotel arranged a private tour of the city for us. Siad was fantastic and it was the best money we spent during our 3 nights there. We highly recommend Siad for all your transportation needs.

This looked like our kind of hotel--beautiful, historic (13th century!), well-located. (Hotel Dieu was a location star in Gérard Depardieu's series called Marseille.) Check-in was easy, our rooms were gorgeous (a view of Notre Dame in the distance), breakfast was lavish. The only problem was reaching the hotel--the 80 steps from the ground. Apparently the hotel simply assumes everyone drives. We don't. We're transit-oriented and we walk or take public transpo whenever possible. Marseille is an eminently walkable city, so it's odd that its premiere hotel would be so pro-car. In theory patrons can call reception and ask for a jitney for a pickup at the bottom of the stairs, but this service is weirdly incompetent. At least twice nothing happened and we had to call back. (Once the receptionist said: Well, we're very busy.) We often walked up, which was tough on my friend, who had recently injured her leg. In sum: if you have any problem walking up steep steps at the end of your day, don't book Hotel Dieu.

The Intercontinental Marseille Hotel Dieu's interior aesthetic can be described as a super amped Sephora. The paint on the walls of black and white stripes is akin to the store's outside facade. And just like Sephora, as soon as you walk in the door, the weary traveler is bombarded with the unmistakable fragrance of perfume but unfortunately, instead of it being pleasant it was the awful scent of a bad men's cologne. It's very potent. The first day when we checked in I thought it was just due to a hotel guest whose sense of smell was just dulled due to an accident with his nose. But no, it was the hotel's signature fragrance. The fragrance was there for our entire stay. Luckily, it was confined in the lobby and the rest of the floors were fragrance free. What saved the hotel was how well appointed the rest of the facility was. The bed was very comfortable and the bathroom's rain shower had a strong pressure. Additionally, the daily breakfast buffet was very sumptuous. It was just well done. And the best draw was the LOCATION. It is literally steps to the port and all of the sites.

Our stay at the Intercontinental was truly one for the books. The reception desk greeted us upon arrival and was very courteous and helpful. Our room was not ready despite it being check in time so they gave us a voucher for 2 glasses of wine at the hotel restaurant. The view from the terrace of the Basillica is gorgeous. Our waiter Benoit gave us some good tips and sent us to the concierge Marion who helped us book activities and gave is dinner recommendations. Our room was huge, on the 7th floor, with large windows out of which the whole town was visible. On our second night they had live music on the terrace, and the musician was amazingly talented!! We ordered at the Capian- beef tarter, a platter with torpedo shrimp, anchovies & sardines, and also also a chocolate dessert. This was by far our best meal in Marseille! The entire hotel experience really made our trip and if we ever find ourselves in Marseille we wouldnnt stay anywhere else!!

I travel a ton, the last 15 years at many of the world's best hotels. This hotel has great service, amazing food (with serious attention and knowledge of food allergies), great beds, soaps, water pressure and a very decent gym. This combined with old world beauty renovated with new world class, this is the hotel to stay at in Marseille

We went for brunch in Brasserie Les Fenêtres and thought it was overly overrated for the price tag and the reviews we read beforehand. The food was average hotel food and nothing special. I wouldn't recommend spending 80 euro at this place for brunch.

The staff are extremely nice and accommodating. The hotel is international quality. Avoid the "bouillabaisse milkshake" at the restaurant, it's salty, starchy, creamy, and disgusting.

I am only rating the Capain Bar as we popped in for a drink before dinner at Le Cafe Des Epic (see my rating for this wonderful resto) just down the hill. Anyway, Excellent service, beautiful decor. Wishing it were warmer so we could enjoy the amazing views from the expansive terrace. Have a drink here and enjoy life my friends.

As an artist I stay at many hotels in the world because of my work. This hotel has the worst service I have ever seen all around. I will ever stay here again. I payed 700 euro for brunch on Sunday they never change my plate or clean the table in between dishes every time i ask for something it took forever to get it or sometimes i never get it and have to ask again the staff here is terrible

We had an such a nice stay at this hotel. It was the best hotel we booked out of the 3 cities on our European vacation. The Intercontinental has a picturesque view that overlooks a beautiful church on the hill. The complimentary breakfast that was included was so extensive, not your usual continental breakfast, it is a full scale buffet with service staff. The outside terrace, where breakfast is served, has such a beautiful view and it reminds you of how lucky you are to be staying in such a beautiful city like Marseille. The bed was very comfortable and the pillows were nice and soft. The gym had a lot of cardio, a little lacking on stations but I'll let that slide because I was on vacation and shouldn't be working out as much anyways :) I will definitely be back when we return to Marseille.

This one as with all other InterContinental hotels is excellent. The rooms were exceptionally nice, with the most comfortable bed that I have ever slept on. The bathroom is nice and modern but lacks a bath tub which may be a problem for some people. My biggest problem with this hotel was driving here, there were no signs and once we passed it, it took an hour to make it back (it was one of those days when the tunnel was closed and complete gridlock ensued). Other than that it's a fantastic hotel.

Great hotel in the Old Port of Marseilles. The staff is very friendly and in service. Spent 5 nights here and had the breakfast every morning. Must have! The parking is $28 euros a night and very convenient. Would stay here again!

Wonderful property located few steps from the vieux port with a beautiful view of the yachts and plenty of restaurants along the port. The rooms are spacious and contemporary with plenty Practice Fusion amenities. The staffs are courteous professional and aiming to make your stay pampered. In short, I highly recommend this hotel to first time and repeat visitors to Marseille.

We stayed 2 nights in this beautiful hotel which was very central and lovely. On our second night there we packed up our suitcases and zipped them up ready for our departure early next morning for train for river cruise in Avignon. Found my jewelry missing from my suitcase when unpacking on board the ship. It had been removed from my bag by someone who had access to the room while we were at dinner. The jewelry wasn't expensive so not in the safe, however it was precious to me. Jewelry has been located (after initially saying it wasn't there) but they want to charge me 80€ to return it to me. It's very depressing that one's suitcase and hotel rooms aren't secure.

There was a very rude waitress called Savannah who cursed at us roughly. She was speaking very informally, thinking that we could be her friend. Cocktails weren't very good, not very tasty and very expansive for the quality they served. I absolutely don't recommend it

Amazing service excellent food. Everything here exceeded my expectations. Also very close to all the stores and restaurants .