Hôtel Dieu Intercontinental Marseille

Good experience! Rooms are small but comfortable. Outdoor terrace is lovely and food is not too fancy but still delicious. Pool is very nice but small. Sadly, reservations are required. Very lovely town but do not walk alone at night. Enjoy!

Really recommend this hotel. It's in a great location just a 5 minute walk from the port, which has loads of great bars and restaurants. The hotel building is spectacular, with so much historical character. Inside is ultra modern and comfortable. Our room was spacious with plenty of storage space and a great bathroom with separate shower and WC. The staff were extremely helpful throughout our stay with recommendations for activities, transport and restaurants. Breakfast on the terrace was a real treat each morning.

Full marks for service. Super nice at reception and concierge and the hostess at the restaurant. Nice quiet room and lovely comfy beds. The hotel is in great position for exploring. We had a lovely dinner on the terrace one night (great views) and a nice club sandwich at the bar the next. I agree with the other reviews that breakfast service needs a little work.

What a great experience!||Our room was absolutely stunning, with lots of space and an incredible view of the port. That alone would be an ideal reason to stay here.||But beyond that, the staff at the hotel are truly exceptional. Sorna, who helped us check in, was particularly a star. She was so kind to my children, went the extra step to identify that I was actually a rewards member (I forgot I was one!) who should receive points for our stay, and fixed the taxes to reflect that some of our party were children. She treated us like family and remembered us throughout the stay by name. An absolute star.||The restaurant had amazing food and views for dinner and breakfast. The location was so convenient. Marseille is such a magical and fun place - we will definitely be back!

Location. Location. Location. Situated high above Marseille, overlooking the wondrous city, is a scene to connect your senses. The guest rooms with front views show the magnificent Basilica and the evening lighting is spectacular. Go to the Concierge’s for everything, especially Erwin. He brilliantly located the return of my husband’s medical walker, misplaced by Lufthansa. That effort alone saved our trip. Kudos. The decor, outlets, spa and pool were excellent. Friendly staff always eager to please.

The hotel is located centrally in old town and easily accessible to tourists spots around Marseille and the old port marina. The rooms are a 4 on 5. The pillows were not comfortable and when asked for different pillows we didn’t get what we asked for. But a comfortable bed for sleep. The water is not proactively placed in the room for consumption. The breakfast service is a 2 on 5. Very slow and needed to be reminded of the coffee / eggs order several times and it’s annoying to ask for salt and pepper and water glasses. I’d expect these to be placed on the table already as it’s a 5 star hotel. The breakfast quality was a 3 on 5. Same items on consequent days. And the items were not refilled. The hotel needs to do better planning of service staff specifically at the breakfast as the hotel was full and only one person taking orders and delivering them for outdoors. There were no usual welcome amenities provided. That’s a surprise. Overall a let down at this property and inconsistent service from staff.

I have been in France for two weeks and have stayed at 5 other 5 star hotels. The fact that this hotel is considered 5 star is mind boggling. The service and food at the bar/ restaurant is terrible. Very long wait times. The front desk/ housekeeping do not communicate because no one seemed to know the laundry process or how to help us. Many staff members were rude and seemed put out that we were asking a bunch of questions about how things worked. The shower was horrible and because there is no door or screen the bathroom was basically flooding daily. The balcony of the room was beautiful and the bed was very comfortable. This hotel is a 3 star hotel, maybe 4 at best. Do not recommend.

Lovely location, beautiful rooms, and exceptional service. Sorna welcomed us for our one-night stay and was an absolute pleasure. The live music on the terrace in the evening was delightful, and the concierge made sure we sampled as much of Marseille as we could in our short stay. Truly a five star experience.