Hotel Indigo Bath, an IHG Hotel

Absolutely brilliant from beginning to end. As soon as we walked in the door, Heidi on reception greeted us with a huge smile and warm welcome. The hotel is in a brilliant location, easy of parking (and station if needed) and everything is walking distance, but its also quiet at the same time. I requested balloons as it was my partners birthday (I paid an addition fee) and the hotel did a fantastic job and provided a lovely Happy Birthday card too. The decor is very tasteful and quirky, with everything in the room laid out perfectly. Brilliant facilities within the room and great shower, even with a speaker in the bathroom. Highly recommend this hotel to anyone visiting Bath :)

This was the most expensive and disappointing accommodation during our 2 week trip to England. I booked a standard king room but the bed was a double and quite uncomfortable. We were told this was a UK King - but all our other bookings had been full sized. Bedding was actually too small and just met the edge of the bed. The room was very small - no dresser or room to store luggage- and a huge armoire held a full size ironing board, a safe, and a refrigerator- along with a non-functioning fireplace. If I had wanted to spend some time ironing, there was no room to do so as we were tripping over the furniture, luggage, and clothing in a tight space. The ventilation system wasn’t working properly, cleaning and fresh towels had to be requested repeatedly. The toilet ran constantly and wound up leaking all over the floor. Limited hot water. Room and lobby furnishings are worn. Restaurant service was slow and not welcoming. After hearing guest complaints, we went elsewhere. This is a historic property near the train station which seems to host many tour groups. It is a warren of rooms and hallways with undersized public areas. The concierge tried his best and offered complimentary drink chits that were only good for the cheap stuff. Very disappointed.

Rooms looking a bit grubby in places - a lovely hotel but attention to detail (cleaning behind toilets for example, plaster coming off above bath) and air con needs servicing as doesn’t cool the rooms at all. Service - we had a 3rd person in the room but had to ask twice to get the bed made up - which wasn’t ideal. Overall still an excellent location and nice hotel.

What a great hotel! Our 2-night stay was fantastic. It’s located near the train station and city centre, both of which are just a 5-minute walk away. We received a lovely greeting from the staff every time we entered the lobby. Since some rooms can’t be accessed by lift, the hotel is happy to help guests carry their luggage to their rooms. The room was meticulously clean. The bed was comfortable. The only downside was that the cleaning service wasn’t good enough. I would rather choose the 500 IHG points for skipping cleaning than just having the bed made. Overall, I’m happy with my stay and look forward to going back. Note : We booked two rooms. Each room had a different layout and bathroom. One had a bathtub, while the other only had a standing shower.

Hotel Indigo Bath is truly one of the best properties I’ve stayed in. From the moment we arrived, the staff made us feel completely welcome. Everyone went out of their way to ensure our experience was exceptional. The hotel is spotless, beautifully modernized, and the beds are incredibly comfortable. It's perfectly located in a picturesque square, with a historic church just outside that makes a stunning backdrop for an evening glass of bubbly. The hospitality team is outstanding. The evening bartender is a lovely woman who brings genuine warmth to the space. The bar waitress was beyond kind and helpful. Tom, the concierge, is a true class act—his passion for guest care shines through in every interaction. Thomas was also incredibly helpful, assisting us with our luggage and walking us through the layout of the hotel with care and clarity. There are so many unique and cozy spots throughout the hotel to unwind. Every detail made us feel cared for and pampered. I can’t recommend this place enough.

Beautiful hotel in a perfect location. Although we didn't eat here, the hotel's charm was undeniable. The rooms were quirky, which added to their character, but we did notice some marks on the walls and one lamp was improperly secured, leaving a small gap. Despite these minor issues, we would definitely stay here again. The location and unique atmosphere make it a great choice.

Very lovely hotel! The staff are friendly and helpful, and everything is clean. The beds are comfortable, and the hotel has everything you need. There’s also a large parking area nearby that you can use. Plus, the hotel is in a great location—practically right in the center.

Just spent the weekend here and what a weekend it was! From the minute we stepped in to the hotel we were greeted by the concierge who was so lovely and attentive. My partner had planned a romantic getaway for our 10 year anniversary and my partner proposed in the hotel! Perfect setting as the hotel is so beautiful and quirky. The room we stayed in was gorgeous and the bath tub! Beautiful! The menu was absolutely fabulous and the drinks were heavenly! The staff helped my partner make this occasion a very special one with little touches like congratulating postcards and Prosecco sent to the room when the concierge (I feel awful for not knowing his name!) found out I had said yes! We will definitely return in the future and really look forward to our next visit. Thank you again to all the staff at Hotel Indigo, you all know exactly what hospitality is and how to treat your guests.