Le Royal Hotel Lyon - MGallery Collection

There is a small parking spot just outside the hotel, where we could park the car temporarily and unload our luggage. We received a warm welcome at reception and were guided to our room by the friendly concierge. The circular room with a panoramic view offered plenty of space. Nevertheless, the room showed many signs of neglect – hole in the carpet, stains and marks on the paintwork and walls, sideboards with hanging doors and chipped veneer, dirty windows and so on. Even the bathroom needed a decent make-over to join the modern world. It had hardly any surface space for personal toiletries. The toilet took 3 to 4 flushes to actually work properly. Such a shame and we can only hope, that the room gets renovated very soon. The breakfast was good, although the long rectangular plates were so impractical, so that there was not much room left for egg dishes or tea or coffee on the small tables. The bar was fun with some great cocktails. All of the staff were friendly and helpful. Being in the centre of town, the location is great.

Very nice hotel with a great location close to the old town and city center. The room was fine, but there was no door or screen for the shower in the bathroom, making it impossible to shower without getting the entire room wet. The staff were really helpful and attentive. Breakfast offered a good selection of options, including eggs made to order. The staff in the breakfast room were friendly, but sometimes a little too eager to help — they should give guests a moment to settle in and consider their options.

The hotel is centrally located with ready access to Metro making all points in Lyon reachable. Short walk to old town and good restaurants and shopping area. The hotel is nicely decorated. Washrooms could use some updating. Breakfast was excellent, great choices. They could improve their system when you order from the chef at breakfast; first morning our order went to another table.

Our BEST accommodation on our month-long European honeymoon. The location, service, comfort, breakfast… all top-tier and unmatched. We loved the great location right on Place Bellecour, it only took a ten minute walk to get to Old Town which was our favorite area to visit in Lyon. The service at this hotel was warm and welcoming with the concierge answering all questions we had. The room was quite spacious and the bed was so comfy we felt like we were laying on a cloud! Highly recommend! (PS there is a great selfie mirror in the elevator 🤣)

We enjoyed our one night stay at this hotel. The rooms although small were beautifully decorated and clean. The person at the reception desk who checked us in was helpful and friendly, and made us feel welcome at the hotel. The breakfast buffet was very good with several options and the service was excellent. I highly recommend this hotel.

We wanted to love this hotel so much, but sadly, we did not. When we arrived, the hotel gave us the wrong keys to a room that was already occupied. The second room we were given one of the windows did not close. We called the front desk and someone came to look and said they would need maintenance to come look. They never did. The ac unit in the room could never cool the room down, so we slept with the windows open each night. The following day we were gone from 10:45am-4pm and our room was not serviced during this time. Several staff did check on us during the stay, which makes the experience a bit better, and we were offered extra towels later in the evening. For a 5 star hotel, the location is fantastic. The staff was friendly, however, the rooms are very worn with ac that can’t keep up. My main problem with this hotel is the booking photos look nothing like the rooms itself. The courtyard was a wall to another building and a roof of the hotel or another building.

This hotel was an absolute joy to stay in. Decor is just beautiful and rooms are comfortable and luxurious, sited in the heart of beautiful Lyon. Also the swishest bar and loveliest breakfast room. But best of all were the staff - courteous, friendly, kind. Not all euro hotel staff are like this. When I became ill, concierge organised for a doctor to visit me - what a relief, it saved my entire holiday. Five stars, and thank you.

Overall we had a very nice stay and would book again. The location was perfect and across from the metro, market and close to many shops and restaurants. Breakfast with fresh made to order eggs and bar service in the hotel were very nice. Brian at the front desk was extremely helpful to sort out our accommodation. That said, for a five star property, the AC didn’t work efficiently and there were some areas of disrepair that need attention.

I absolutely loved this hotel!! This is my second M Gallery Hotel by Sofitel. The hotel is small, intimate, and cozy. The lobby is decorated in beautiful toile and French-designed furniture. Breakfast is beautiful as well as the bar. Great location in the old city of Lyon. The hotel staff is fabulous and they where very accommodating with my check-in and check-out to work around my schedule and plans. They also helped with dinner and taxis. The bed was very comfortable. I just hope I can return soon!!

We booked a superior room overlooking the Place Bellecour and was very surprised when we walked in our room. The room was nicely decorated with beautiful wallpapers, drapes, and furniture. It was larger than I expected with a very comfortable bed and pillows. The room had a good size bathroom as well. The water was included in our booking which was very nice. The view from our room was also beautiful and to see locals going about their business. There is a bar located on the premise which serves decent cocktails. This hotel also has a breakfast service which we did not partake in. I did have a couple of issues during our stay. The room was warm and the AC would not cool down our room. We had to leave the window open to get some cool air in. Being close to a busy street, it would get noisy during the morning rush hour. Also on the left side of the bed there was a fire alarm system which had a red light that would blink at a few seconds intervals. If you're a light sleeper or get disturbed by lights when trying to sleep, this might be an issue.

Centrally located, walking distance to all touristic attractions and great restaurants.It's a little pricey, but well worth it. The hotel personal is very helpful.

Five star, unfortunately not. The "bones" are there but the negatives drag the property down. Reception staff is decidedly unfriendly (maybe just to Americans?), concierge staff much more helpful. Room was small for deluxe description, air conditioning ineffective and, worst of all, was being told the ac was perfect as is. Then there was the "too bad, just live with it" attitude at reception when the ONLY elevator in the hotel was out of service for two days (hello five floor walk up!!!). No comped days for incredible inconvenience!! One star is the minimum and then I added another for good breakfast buffet. Hey Americans: stay someplace else!!!!

Best hotel breakfast .... perhaps anywhere. The young trainees are enthusiastic, helpful and prepare wonderful food - - - especially recommend the omelette.

The hotel is nicely appointed, well situated, and the views are beautiful. But the mattress was abysmal, the (front-desk and housekeeping) service was spotty, and the in-room food service was a mixed bag. Admittedly, our poor French did not help, but we expected better from a five-star hotel (the service at our hotel in Paris was worlds better). Highs: -The views of La Place Bellecour really were phenomenal. The hotel is well situated relative to the bars, restaurants, and shopping of Lyon. -Our room was beautifully appointed. -We ordered breakfast in our room one morning. While it wasn't cheap (€25/per), it was hearty and quite good. Lows: -The mattress was so saggy that it hurt our backs. Their mattresses have a pillow-top cover which is very nice (their 'cocoon bed'), but the mattress itself was totally unsupportive. It felt like my back was bowing all night. My wife was so uncomfortable that she spent the last two nights sleeping on the floor. -The front-desk and housekeeping service was spotty. When we requested a blanket one morning we had to ask again that afternoon; we had to ask them to refill the coffee-pods for our in-room machine; our 'greeting' upon arrival was cold; etc. Small issues, but we expected better. -Room service, other than the breakfast, was mediocre. The croque monsieur I ordered was cold on the inside...

This hotel was lovely and had the best location. Everything was very elegant and rich with a Victorian feel. The rooms were very clean and well decorated with again, this Victorian theme, which I like. The staff was amazing! Everyone was friendly, directed us into the right direction, made travel arrangements, and booked restaurant reservations for us. Need I say more? No, but I'm going to say more. The hotel is centralized and walking distance to the shopping district as well as the subway. Lovely hotel.

I enjoyed my stay in the Royal Hotel Lyon. We selected a suite for our visit and we were pleased with its size. What was interesting and a pleasant surprise were the two separate bathrooms - one off of the bedroom, the other off of the sitting room. This was ideal for us as one of us is a morning person and the spare bathroom allowed me to get ready for the day as early as I wanted and keeping disturbances to a minimum. Decor is old world in style as evidenced by the hotel's web site. Our room was done in red with 18th century scene prints on the drapes and bed covering. One could tell the couch was well used (not worn) by the way the cushions wouldn't stay in place. In the bedrooms, linens were brilliant white and crisp - not the silkiest but comfortable nonetheless.The rooms are in need of some "freshening", however. For example, some of the paint was peeling in the bathroom. In one of the bathrooms there was also some rust bubbling through the surface around the tub. Also, as mentioned, some of the furniture could also stand to be replaced. Being off of the Place Bellecour, the location is ideal for wandering any parts of the city. Once we parked our car there was no need to use it for the three days we were in the city. We found several good restaurants within a couple of blocks of our location. Also, it was convenient to walk into the old part of town from the hotel. The staff is also quite friendly. They were patient with me as I stumbled through my broken French. The concierge (I can't recall his name) was especially ready to assist providing us with numerous options for dinner, drinks, sites, etc. Le Royal's restaurant was worth a mention as well. It provides a relatively limited menu, but what it offers it does well. Overall, I would recommend Le Royal Hotel in Lyon. It has some minor flaws but for those seeking a modicum of luxury in a convenient locale it's a good option.