Le Royal Hotel Lyon - MGallery Collection

Everything was perfect! The location is very central, within walking distance of the attractions and shopping streets. We loved the design of the hotel - the lobby, the corridors, the room and the restaurant. The room is spacious, the bed was huge and comfortable. All the time we were surrounded by staff members who gave perfect service. We would love to come back!

We were upgraded at check-in so I can't speak to the ordinary rooms but our corner suite was stunningly beautiful and spacious. We walked in the room and immediately both said, "Wow!" The staff were extremely kind and helpful. The breakfast was wonderful. The bar was beautiful. The restaurant was being rennovated so we can't speak to that. The location was ideal. We would definitely stay again.

My wife and I stayed here in August. The staff were absolutely wonderful - the epitome of courtesy, service, friendliness. The location is superb for walking to all major attractions in Lyon. Old town is just down the street to the west and across the bridge. Fourviere hill is easily accessed there via the funicular. The hotel is across the street from Place Bellecour plaza. The room was a bit small but typical of what we have experienced in France. The bath was actually spacious. The highlight was the staff and their attention to every detail. Thank you for making our stay in Lyon so wonderful.

General Manager doing a great job. The young staff are learning and very attentive. Could not ask for more. The hotel has old world charm and is beautifully appointed. The location is the best in Lyon in Bellecour. A wonderful evening walk to the bouchons and streets of Old Lyon. Valet parking. Great location, great building, great staff.

From the minute we stepped in the front door the service could not be faulted. Everyone we interacted with was amazing. The room was very characterful and spotlessly clean. Great bed. Perfect location. The breakfast in the hotel was the best. The freshness, selection and quality were excellent. The staff were great. The best hotel eggs ever!

Room was okay, the breakfast we only tried once, as it was a poor experience and after which we started to go to Prett. Real issues with the plumbing and would expect hot water and a sink that drained. Only on my last day did I establish that running the bath at the same time as the sink hot water would come out. The location is great being a stones throw from everything. Reception absolutely stinks of air freshener (Royal Hotel parfum). Don't let my review put you off, I mean I wouldn't go there again, but you might get lucky! Luxury hotel, it is not.

Great location overlooking the Place Bellecour - good neighborhood for walking to either river, easy access to the funicular up to the cathedral. Staff is great, breakfast is pricey but it offers everything you want and it’s top quality. If you spring for a corner suite you’ll love it!

The hotel is centrally located and provides easy access to the main attractions and landmarks of Lyon. The service provided by all the employees was excellent . On the other hand I can’t say the same for the quality of the bedding or cleanliness of the rooms. I don’t understand why it’s a 5 star hotel. To my view it’s more like a 3 star. I think the Association that assigned it the 5 stars has to revisit the hotel. There were countless amount of scuff marks on the walls, the carpets were stained, there was dust on furniture and baseboards of hallways and rooms. Some of the furniture looked old. The bed was very uncomfortable and it felt like they just layer down a pair of think blankets under the sheets to make it feel more cushiony. The bathroom sink was broken, The tub was stained, the furniture was broken, etc. I would not stay at this hotel again. The other two couples I was traveling with had the same complaints.

I absolutely loved this hotel!! This is my second M Gallery Hotel by Sofitel. The hotel is small, intimate, and cozy. The lobby is decorated in beautiful toile and French-designed furniture. Breakfast is beautiful as well as the bar. Great location in the old city of Lyon. The hotel staff is fabulous and they where very accommodating with my check-in and check-out to work around my schedule and plans. They also helped with dinner and taxis. The bed was very comfortable. I just hope I can return soon!!

We booked a superior room overlooking the Place Bellecour and was very surprised when we walked in our room. The room was nicely decorated with beautiful wallpapers, drapes, and furniture. It was larger than I expected with a very comfortable bed and pillows. The room had a good size bathroom as well. The water was included in our booking which was very nice. The view from our room was also beautiful and to see locals going about their business. There is a bar located on the premise which serves decent cocktails. This hotel also has a breakfast service which we did not partake in. I did have a couple of issues during our stay. The room was warm and the AC would not cool down our room. We had to leave the window open to get some cool air in. Being close to a busy street, it would get noisy during the morning rush hour. Also on the left side of the bed there was a fire alarm system which had a red light that would blink at a few seconds intervals. If you're a light sleeper or get disturbed by lights when trying to sleep, this might be an issue.

Centrally located, walking distance to all touristic attractions and great restaurants.It's a little pricey, but well worth it. The hotel personal is very helpful.

Five star, unfortunately not. The "bones" are there but the negatives drag the property down. Reception staff is decidedly unfriendly (maybe just to Americans?), concierge staff much more helpful. Room was small for deluxe description, air conditioning ineffective and, worst of all, was being told the ac was perfect as is. Then there was the "too bad, just live with it" attitude at reception when the ONLY elevator in the hotel was out of service for two days (hello five floor walk up!!!). No comped days for incredible inconvenience!! One star is the minimum and then I added another for good breakfast buffet. Hey Americans: stay someplace else!!!!

Best hotel breakfast .... perhaps anywhere. The young trainees are enthusiastic, helpful and prepare wonderful food - - - especially recommend the omelette.

The hotel is nicely appointed, well situated, and the views are beautiful. But the mattress was abysmal, the (front-desk and housekeeping) service was spotty, and the in-room food service was a mixed bag. Admittedly, our poor French did not help, but we expected better from a five-star hotel (the service at our hotel in Paris was worlds better). Highs: -The views of La Place Bellecour really were phenomenal. The hotel is well situated relative to the bars, restaurants, and shopping of Lyon. -Our room was beautifully appointed. -We ordered breakfast in our room one morning. While it wasn't cheap (€25/per), it was hearty and quite good. Lows: -The mattress was so saggy that it hurt our backs. Their mattresses have a pillow-top cover which is very nice (their 'cocoon bed'), but the mattress itself was totally unsupportive. It felt like my back was bowing all night. My wife was so uncomfortable that she spent the last two nights sleeping on the floor. -The front-desk and housekeeping service was spotty. When we requested a blanket one morning we had to ask again that afternoon; we had to ask them to refill the coffee-pods for our in-room machine; our 'greeting' upon arrival was cold; etc. Small issues, but we expected better. -Room service, other than the breakfast, was mediocre. The croque monsieur I ordered was cold on the inside...

This hotel was lovely and had the best location. Everything was very elegant and rich with a Victorian feel. The rooms were very clean and well decorated with again, this Victorian theme, which I like. The staff was amazing! Everyone was friendly, directed us into the right direction, made travel arrangements, and booked restaurant reservations for us. Need I say more? No, but I'm going to say more. The hotel is centralized and walking distance to the shopping district as well as the subway. Lovely hotel.

I enjoyed my stay in the Royal Hotel Lyon. We selected a suite for our visit and we were pleased with its size. What was interesting and a pleasant surprise were the two separate bathrooms - one off of the bedroom, the other off of the sitting room. This was ideal for us as one of us is a morning person and the spare bathroom allowed me to get ready for the day as early as I wanted and keeping disturbances to a minimum. Decor is old world in style as evidenced by the hotel's web site. Our room was done in red with 18th century scene prints on the drapes and bed covering. One could tell the couch was well used (not worn) by the way the cushions wouldn't stay in place. In the bedrooms, linens were brilliant white and crisp - not the silkiest but comfortable nonetheless.The rooms are in need of some "freshening", however. For example, some of the paint was peeling in the bathroom. In one of the bathrooms there was also some rust bubbling through the surface around the tub. Also, as mentioned, some of the furniture could also stand to be replaced. Being off of the Place Bellecour, the location is ideal for wandering any parts of the city. Once we parked our car there was no need to use it for the three days we were in the city. We found several good restaurants within a couple of blocks of our location. Also, it was convenient to walk into the old part of town from the hotel. The staff is also quite friendly. They were patient with me as I stumbled through my broken French. The concierge (I can't recall his name) was especially ready to assist providing us with numerous options for dinner, drinks, sites, etc. Le Royal's restaurant was worth a mention as well. It provides a relatively limited menu, but what it offers it does well. Overall, I would recommend Le Royal Hotel in Lyon. It has some minor flaws but for those seeking a modicum of luxury in a convenient locale it's a good option.