Hotel Marina Riviera

Hotel Marina Riviera is an absolute gem in Big Bear. We spent time using their wellness amenities and it was such a great experience from start to finish. The spa, sauna, cold plunge, and wellness area were all excellent. Everything was clean, thoughtfully designed, and felt truly relaxing. It was the perfect way for our whole group to unwind.||What really stood out was the staff. Everyone treated us incredibly well and made us feel welcome the entire time. They were friendly, attentive, and genuinely seemed to care that we had a good experience, which made a big difference.||If you’re looking for a place in Big Bear to reset and recharge, this is it. Highly recommend for anyone who wants a peaceful, high-quality wellness experience.

We recently spent a weekend at Hotel Marina Riviera and it exceeded our expectations in every way. The location is unbeatable, right on Big Bear Lake with direct access to a private beach and stunning views from our balcony room. The midcentury modern design gives the place a fresh, stylish feel without being overdone. Check-in was smooth, and the staff were professional, friendly, and quick to offer local tips on nearby hikes and spots in the village, which is just a short walk away. Our room was spotless, with a comfortable king bed, Aesop amenities, and plenty of space to unwind after a day out. The on-site restaurant served up some of the best pizza we've had in ages, paired with a solid wine menu. The service was especially good at De La Nonna, they were very friendly and accommodating! There's also a killer sauna and cold plunge setup, something I so not typically see in hotels, but was very pleasantly surprised by. Overall, it's a wonderful hotel that's perfect for a relaxing getaway. We'll definitely be back.

Excellent place to stay. Beautiful, well-designed rooms with lake views. We loved taking advantage of the sauna and cold plunge, and our daughter had a great time playing in the park next door. The location is ideal, and the setting is genuinely beautiful. We’d happily stay here again.

We Stayed at Marina Riviera for a quick Big Bear getaway and couldn’t have picked a better spot. The place has a clean, modern mountain style but still feels like a classic lake lodge. The rooms are comfortable with great lake views, and you can walk right into The Village for food and shops. The outdoor pool, hot tub, and sauna area were a nice touch after a day out on the trails. Staff were very friendly and accommodating, and the restaurant on site had surprisingly good food and drinks for a small mountain town. Everything felt thoughtful and well kept, a perfect balance of comfort and simplicity!

The woman, the myth, the legend, miss Rosie. What an absolute delight of a woman who was so very patient through every question we had and was able to switch us rooms late at night due to our tv not working. This place is awesome and if you have the fortune of meeting miss Rosie take comfort knowing you are in good hands. The amenities and restaurant attached to the hotel were also fantastic.

We stayed on a recent weekend in cabin number two. We tried originally to get a room in the hotel, but they told us we had to book the cabins apparently because we had more than two people.||||The cabins are well appointed with two bedrooms, one bathroom, a family room, kitchen, and small dining area. The incident we had was that we had stored a bunch of perishables in the refrigerator only to find out later that the refrigerator was not working – not cooling. Unfortunately, we lost a lot of food because of the non-working refrigerator. ||||Upon calling Managment, they were understanding and gave us a food and beverage credit, as well as a credit for the amenity fee. We were able to use the food and beverage credit in the restaurant, and enjoyed dining there on the last night of our stay. What was a bit unusual about the restaurant is that outside on the patio they served the food with paper plates and plastic utensils. I feel like if they are trying to promote sustainability, they should use real plates and utensils. ||||The amenities include a pool, hot tub, two saunas, fitness room, and bikes available for check out. We enjoyed all of the amenities, with the exception of the bikes. We got some maps from the local bike ||rental store, and apparently there are quite a few places to ride around the lake.||||All in all, a great family getaway! A few suggestions I have for the hotel- 1. Not to store things for the staff laundry area outside of the building, which was viewable from our kitchen area, and not in a good way. 2. The beds are somewhat unusual in that they seem like air mattresses. Perhaps the beds can be improved. 3. Some kettles would be nice in the kitchen area, as not everyone drinks, coffee.||||Make sure to check out Tropicale restaurant across the street. We had a great meal and a great experience there!

We had a great stay at this hotel! The location is fantastic, close to the marina and village attractions, making it easy to explore. The staff was very friendly and helpful, which we really appreciated. Our room was cozy with a nice beach view and easy beach access. My wife loved the high-quality toiletries, a pleasant surprise! The hotel is super pet-friendly. We enjoyed watching the Labor Day boat lights parade and drone show from the property. Free morning coffee was a nice touch. Overall, a wonderful experience, and we’d recommend it!

We had an absolutely wonderful experience here! I usually don’t write reviews but this stay definitely warrants one. Big Bear in general exceeded our expectations, and we are so happy we chose Hotel Marina Riviera for our stay. It is perfectly located, right next to The Village, hikes, lake access for rentals like paddle boarding and kayaking and shops & restaurants. The staff throughout the stay provided amazing service. Katie at the front desk deserves a shout out! She was so kind, energetic and patient with our questions and made us feel welcome and excited for our trip. So many others in both the hotel and De La Nonna were also wonderful. The hotel has the most amazing views out back, a cold plunge, two saunas, hot tub, hotel and fire pits. We went on a couple of weekday nights and feel we got a bargain for this one of atmosphere and stay. The rooms are so cute with lake views. The only slight kink is that the walls/doors are thin and it can be noisy hearing neighbors and hotel staff. All in all, I highly recommend! Can’t wait to go back!

Have you ever been to a place and knew within minutes you would be coming back? That is what Hotel Marina Riviera offers. I was initially going to book with a chain hotel, but went with this hotel because I know a good boutique hotel can offer a more memorable experience. The hotel has been operating for 4 months and was a complete renovation. You would think you were in a brand new hotel. Some of the hotels perks are Aesop soap, bike rentals, nice linens, electric charging stations, indoor and outdoor Sauna. All the rooms offer lakeside view with chairs. The lobby is small and not one you can hang out in aside from two small chairs by the elevator. The majority of the space is for the pizza place and bar. We stayed in a 3rd wheeler room, which offers a bunk bed. We were a party of 4 with two small kids. We were able to make it work. My 6 year old enjoyed staying up top. Though I don't recommend the bunk for toddlers. Getting up and down the stairs was hard for my 3 year old to do. The bunk rooms are on the bottom floor so you can hear foot steps upstairs, but it wasn't that bad. The hotel had quite hours and overall wasn't too noisy. You get great amenities, a heated pool and Jacuzzi. The gym was nice and had to aerobic machine and you have use of a peloton bike. Everything on property was top notch and all the spaces were beautiful. You also get free completely crafted drip coffee. They are run by the Caseta group, which also runs other properties. I loved the place that I was already looking up other locations they offer. Prices are great with only prices going up significantly during the winter months. The bar and patio are great spaces that are shared with the pizza shop. The menu is pretty limited in terms of onsite food. It would be nice to have traditional breakfast onsite. For that you have to go in town. You are within walking or driving distance from all the major shops. The bar does serve coffee in the morning. Every space offers great views of the lake. I would say this is the most popular place to book for good reason. Can't wait to come back hopefully when it snows.

Really liked the location. Cute hotel but rooms are just okay.... Nothing fancy. Not really the best mattress or the biggest space for rooms (the toilet in the bathroom touches the shower and the sink, almost ZERO space between) also it's a bummer the rooms don't have some common basics, there was no table, no coffee maker, no microwave or fridge. Most hotels have at least one of those! Especially at the price point they charged here. I liked that they had little fire pits but there are only two for all the guests.... So maybe 12 could use them.

First time in Big Bear, and staying here made my experience spectacular. Huge parking lot and conveniently located right across from the Village. Parking was free too (big plus). Booked Sat-Mon and paid about $588 through Booking.com. My room was right by the elevator & stairs to restaurant. Fire pits outside of room as well & a beautiful view of the lake. I got the Third Wheel room which had 1 Queen, 1 full and a couch. Nice and cozy, the only thing that kinda sucked was the AC but it didn't bother us. Employees at the counter were always very friendly & extremely accommodating. My favorite part was the texting system. I was able to text to ask questions and get help, and they were very quick to respond. I would not hesitate to stay here again, had a fantastic time!

We had a really pleasant experience staying in their deluxe cabin during Christmas 2024. The location is unbeatable, only a few minutes (like 3 mins drive) from Big Bear Old Town Village and a 5-minute walk to the lake. Plus, very close to the snow summit. The decor is so cute and super cozy! Much like a boutique hotel, it prioritizes attention to detail and tasteful design. My only complaint would be the check-in system, and the heater was pretty loud at night. Other than that, we had a great time staying there! Side note: Check in at 3pm & check out at 11am

Amazing experience the hotel is beautiful and the front seat was so nice and helpful. I made the reservation for then wrong date and they helped me so much changing the date for last night. The restaurant was also amazing and there drinks are so good !! Thank you guys for am an amazing experience and we will definitely be back!!

We stayed for three nights durning August 2025. We happened to overlap with the Canyon Fire which was on the other side of the mountain, about 11 miles away from the resort. Overall, our stay was AMAZING! Since the hotel is recently remodeled, I was excited about staying somewhere so new. We stayed in the premium lakeside king room, so we had a fireplace that we didn't end up using because it was August! I did turn it on for about a minute just to see how it worked, super user friendly and turns on with a remote. Overall, it was a wonderful stay and we will definitely be returning! PROS Cannot beat the location! Right on the lake provides fantastic views (from every room!!!) and walking distance from the village means you'll never run out of things to do. Cozy rooms that the designers clearly put effort and care into. They feel modern but rustic. Comfy bed and pillows. Mini fridge with plenty of space for your own drinks and snacks. TV with chrome cast, easy to watch whatever you want. The attached restaurant was delicious and cocktails were fantastic. Clean pool and hot tub. Lots of kids durning our summer stay, but it was still very relaxing. Two clean saunas. Just be aware you need to turn them on for it to get truly warm. Clean gym. Small but mighty, everything you need on vacation. Outdoor fire pits perfect for watching the sunset. We used these every night. Aesop soap and parachute linens. Friendly staff and quick service when contacted via text. CONS Front desk was hit or miss. Sometimes no one was physically there durning our stay. We also called twice on separate days to ask specific questions regarding the nearby wildfire and info not on their website. When we did speak to them in person or via text, they were very kind and helpful. NITPICKY THINGS Dirty floors in the hotel room. No worse than your typical hotel, but this is a personal pet peeve for me. Sweeping and an occasional mopping would do wonders. No desk or table in room, so not easy to eat or work from the room. Goes without saying, but expect things to be buggy! No clock in room. No ice machine for self serve, you have to ask the front desk or bartender for ice.

The people that work here deserve a raise. They are incredibly charming, as is the hotel itself. Check in was easy, they are dog friendly as well so we brought our two dogs with us (max is 2) and there is a super delicious restaurant on site. We ate there multiple times during our stay because it was so good. They have breakfast starting at 8am and lunch/dinner served all day. The pizzas are light and fluffy focaccia, the whipped eggplant I wish was less spicy (beware), and the Caesar salad was perfect. Location is great, it's on the lake with good views and nestled in the heart of town making it easily accessible to anywhere you need to go. Husband used their cold plunge but said neither of the two saunas were working when he went. We will absolutely be booking with them again and hope the staff stays the same.

Great location right on the Lake and they have a great eatery called De La Nonna (another one in downtown LA). It opened 6/6/25 so I did my daily hike from Summit taking Town Trail to there to check it out. You can't beat the atmosphere, nice and new, right on the lake and hopefully they'll get a boat dock so you can enjoy the food when on the lake. I ordered the Whipped Eggplant with Calabrian XO sauce & grilled Focaccia $15 and it is delicious, plus they bake the Focaccia there and it's yummy! Can't wait to go back and try the individual size Pizzas and more.

Came here because this particular hotel popped up on resort pass, paid for a day with my friend while our kids hit the slopes; BIG MISTAKE! This place should not advertise itself as a resort pass facility there is no where to leave your belongings, the bathroom is what they are listing as a changing room no towels and the plunge pool is a tub not sure how the cater to more then 2 folk at a time... They did have a cute restaurant with igloo sitting that was first come first serve that were empty the entire time we were there but when we asked to sit there they said they were reserved all weekend not sure how that works... overall bad experience a waste of money and sad our moms day off was such a miss

Great spot for a drink and a sunset in summer. Was able to enjoy with small children. I would recommended.

We had an absolutely wonderful experience here! I usually don't write reviews but this stay definitely warrants one. Big Bear in general exceeded our expectations, and we are so happy we chose Hotel Marina Riviera for our stay. It is perfectly located, right next to The Village, hikes, lake access for rentals like paddle boarding and kayaking and shops & restaurants. The staff throughout the stay provided amazing service. Katie at the front desk deserves a shout out! She was so kind, energetic and patient with our questions and made us feel welcome and excited for our trip. So many others in both the hotel and De La Nonna were also wonderful. The hotel has the most amazing views out back, a cold plunge, two saunas, hot tub, hotel and fire pits. We went on a couple of weekday nights and feel we got a bargain for this one of atmosphere and stay. The rooms are so cute with lake views. The only slight kink is that the walls/doors are thin and it can be noisy hearing neighbors and hotel staff. All in all, I highly recommend! Can't wait to go back!

The views on the deck are beautiful and the restaurant has delicious food. But being a newer place, they have some improvements to make. The jacuzzi didn't work, the pool was cold and the televisions in the rooms didn't work. No one makes you aware of these issues while checking in. The room wasn't deep cleaned as promised- visible dog hair. The shower did not have hot water. Yes it was warm but not hot. Urial the Manager did his best to make amends. You also have to be aware that all rooms are available for dogs. None are designed for those without pets or for those with allergies. If you want no pets, you will need to look someplace else.

We have stayed in a lot of places in Big Bear and Hotel Marina Riviera beats them all. The cabins are clean, and everything looks new. Staff was kind and helpful. Gorgeous views of the lake, their bar is aesthetically pleasing. The amenities are phenomenal the sauna, cold plunge, the pool/ jacuzzi.

Beautiful location. Our room had a lovely view of the lake with a small balcony and my parents on the ground floor had walk out access to the beach and pool. It was the second weekend open after the remodel and there were a couple learning curve kinks (e.g. ran out of CO2 at the bar) but no biggie and staff were super nice. The pool was COLD, but the kids didn't care and having water and towels available was a bonus.

I was surprised to see any negative comments for this amazing hotel! It's located in the perfect spot in Big Bear (walkable to town where all the shops & restaurants are), there was plenty of free parking and the front desk staff was top notch. I found them to be extremely helpful with information and they also offer complimentary coffee & hot chocolate from a very fancy machine (not the usual hotel junk). I was very pleased with my room- was exactly like the pictures. Clean, cozy and well decorated. Bed was super comfy, curtains nice and thick to draw out light. You could slightly hear people above but I've known this to be true of most hotels and it wasn't a bother. They have a restaurant coming to the property in the near future, as well as a sauna overlooking the water. Would absolutely come back and recommend to anyone looking for the perfect big bear getaway!

What wasn't there to love about this hotel? From the moment I walked in Bridget, the front desk receptionist, made me feel right at home. The room is absolutely stunning, the showers even better, and the view! It's practically on the water. The shops are a few minutes walking, it's across the street from the best poke spot in town, and has lounging and fire-pits available all day and night. I even got to rent a bike (free with booking) and ride to the alpine pedal path and other areas. The location is great but the hospitality and cleanliness is unbeatable. I will always stay here.

This property has everything you would want in a stay! Spectacular views from the patio. You have your own separate little beach area outdoor fire pits. Excellent cocktail menu. The location is superb. It's literally minutes walk into the village at big Bear or the marina. Very comfortable stay

For the price of this place I expected more. After a long drive, no one was at reception on arrival at 7:30 PM, other guests were waiting to check in, too - there was a sign that said someone would be back momentarily but according to the other guests it had been at least 20 minutes. Waited around a bit longer then stuck my head in the bar. Another guest! asked if I was (my name) and when I said yes, he stated my key was on the front desk. Not exactly a safe/secure setup. I found out the front desk person was on their mandatory (CA law) break, but I don't understand why someone was not assigned to cover them, leaving guests to fend for themselves. Wandered around trying to find my room which was on the lower level and the restaurant manager took pity on me and helped me locate it and settle in. His kindness was the highlight of my stay here. The room, while clean, had no coffee maker (grrr) or microwave so be prepared. No table, though there is room for a little 2 top cafe table if they wanted to make their guests comfortable. The linens were nice, but the bed was very firm and I tossed and turned most of the night. The worst was the lack of soundproofing- I do believe there were horses in the room above mine - they stomped around half the night and started back at it at 6AM. If you stay here, I would request the 3rd floor or a cabin. The Aesop amenities were nice and location is good but I will not be staying here again.

I am so thoroughly disappointed with this place. I stayed here with my husband over labor day weekend and while the location and the hotel itself is nice, BEWARE POWER OUTAGES. The power in the entire hotel was out for 7+ hours (A COMMON OCCURRENCE in Big Bear) and they refused to offer any type of money back despite paying a resort fee for amenities that literally were not functional for a majority of my stay. They offered me 20% off my next stay. As if I would risk blowing more money on this place. I would have come back if they cared about making their guests happy. And maybe purchase a generator with how much they charge per night.

Still working out the kinks but it's a lovely property. Hot tub needs to be hotter and the outdoor sauna isn't operable.

The property itself was enjoyable, but unfortunately, our experience with the staff left a bad impression. At checkout, we were told to leave our keys at the front desk. When we went to do so, no one was there--just a sign saying they'd be back soon. Since we needed to leave, we left the keys in our room instead. Later, the hotel tried to charge us for a late checkout, even though we had left about 30 minutes before the official time. When I called to clear things up, the front desk staff accused me of lying and insisted I was still there, even though I had already been gone for over an hour. The conversation was unprofessional, confusing, and needlessly rude. While the hotel itself was enjoyable, most of the staff we encountered were unfriendly, which put a sour note on the trip. We've stayed at Casseta Group hotels before and had great experiences, but this was by far the worst interaction we've had.

Location location location! This hotel has it all! Right on the lake with a sandy beach .... Very trendy and sustainable design!! We would come back and especially on the Fourth of July!! Great for families and for all generations! Finally Big Bear! Bravo

Absolutely perfect in every way. This place seriously blew me away. Hotel Marina Riviera is exactly what you want when you think of a cozy, mountain-lake getaway. The rooms are super clean, modern yet rustic, and you can tell they've put real thought into every detail. The view from our room? Unreal. Waking up to the lake right outside your window is something else. Staff was friendly, check-in was a breeze, and the whole vibe was just... peaceful. You're close to everything -- the village, restaurants, hiking trails -- but it still feels like a private retreat. They've got fire pits, loungers, and even a sauna (yep, I took full advantage). Whether you're here for some chill time or a romantic weekend, this spot nails it. 10/10, would come back in a heartbeat.

We stoped by to check it out. We are always staying up in big bear for the weekend . Cailey greeted us with a huge smile. Gave us the lay of the land. Decided to get a room and stay an extra night . In my 12 years in big bear she has to be the most pleasant person i have come across. Great first impression. Earned our business.

The cute cabin was right in the middle of big bear village and the lake. The room was very clean and modern. It got fireplace, kitchen and full sized refrigerator. Shower room was fine but little bit dark with plenty of towels and adequate amenities. The staff was very attentive and kind. We got a designated secured parking spot. We enjoyed our stay!

Me & my fiancée booked here for a last minute trip because we wanted something close to the lake. The hotel is newly remodeled with a nice aesthetic, great restaurant attached and a stunning view/places to sit overlooking water. our room for the stay was in the cabins which are situated behind hotel. They were nice & though the cabin itself didn't have any lake view it was 2 bedrooms, with a kitchen & spacious. We loved having the privacy as well. Would stay here again!

A superbly renovated pet friendly hotel which is lakeside. It's super charming and cozy. The premium king has a gas fireplace that ups the vibes in the fall/winter. The staff are very friendly and they have a cafe at the front desk that serves coffee 24/7. The automatic espresso machine and coffee they use makes cafe quality drinks and it's unlimited. The only issue are the thin walls (you can hear conversations next door and people walking by). We also couldn't get the chromecast to work. The location is prime walking distance to The Village. We spent all our time walking around the shops and resting back in the room.

First of all, there are not that many really nice hotels in Big Bear. I was there in the summer to get out of the heat in Palm Springs. It was a last minute decision and I was recommended to stay at Robin Hood resort across the street. That hotel is so tired and old and smells like smoke so I walked across the street to this hotel on the lake. Yes it's double the price but definitely well worth it. Beautiful fire pits outside right on the lake and a beautiful deck with a bar that you can sit at at night. The rooms are very clean in the linens are super nice. They have all the amenities you need although the basic room is not very big. But the best part of the stay was the front desk. A gal named Rosie from El Salvador greeted my dog and myself. She was so kind and accommodating. She gave me a ground floor level for my dog and told me if I needed anything to give her a call. The rooms may not be anything super special but the hotel has a great ambience with the fire pits outside and the deck where you can have a light meal and a really nice bar. I highly recommend it!

We found out when we left that this hotel had only been open for two months. They are in the perfect location. The lake view rooms (all rooms are lake view) were clean, modern and comfortable. It is evident that they trend towards a sustainable establishment, and I love that. There are some quirks and oddities though. There's not really any information like what are the pool hours and the sauna hours? You can't call down to the desk to find out because they don't have room phones. But the oddest? These toilet paper rolls that have very little paper on them, and no extra rolls in the room. The TP, is also very rough and "rustic". They also need to have internet in every room. I give them all the grace in the world because we had a great time and they are just getting going. They need a few easy tweaks, but congrats on what you are building. We'll be back

Cute hotel with tons of potential! I guess it was previously rundown so it's currently being renovated. The front isn't a whole lot to look at yet, but the rooms are darling! The lady at the front desk was super friendly and welcoming. The rooms are nicely appointed and aesthetically pleasing. The heater works beautifully. The view is so wonderful. The room was very clean. Perfect walking distance to the village. There are some things that could be improved upon. Provide full shower doors not the trendy half piece of glass so the person showering isn't panicking about all the water hitting the floor. Add those little peep hole covers to the peep hole on the back of the entry door. Add a lock on the sliding bathroom door, especially important since the door in one of our rooms didn't stay closed. And last...I'm tired after my stay. Why you ask? Because the occupants in the room directly above mine decided to, ummm, participate in some especially noisy activities from 1:15-1:45 AM. The creaky floors were the worst part of it. The noises were hearable, but the floors. Oh man. I'd totally stay here again, but I would request the top floor.

Stayed in the cabins across the street. Really nice, kitchen, enough parking, no a/c units but just keep windows open, TV, comfortable beds. Newly renovated main hotel. Recommend

Made a booking for this place, paid, and was super excited about our stay. We turn up and the place was completely shut down, fenced off, no one was there. We tried calling, "voicemail full". No way to contact them otherwise. We were, as per their website, expecting construction. Not this. What an abysmal, incompetent business. Luckily for us the place across the road - Robinhood Resort- was very welcoming and provided great accommodations. We did get a refund because we booked through Priceline. Keep in mind, this property was still available to book through Priceline , Booking.com and its own website in the days afterward.

We had a free hotel.com room after accumulation of the past several trips we've been on - my parents decided to splurge a bit and go for a nicer room in Big Bear. I looked it up prior to our stay and, I wouldn't call this a luxury hotel, but it is on the nicer side. They charge a resort fee although I would not classify Marina Resort as a resort at all, especially in comparison to the resorts in Vegas. So this resort is located close to the Village and within walking distance of shops and eateries. Rooms are all located outside, so once you open the door you'll immediately be greeted by a parking lot or the backside of the resort. There wasn't really anything wrong with the visit per se, but I feel like what they considered to be "luxury" was just common in most other hotels. The lodge/front desk check in area - the place is decked to suit more of a winter crowd with wooden statues, wooden walls, fireplace, etc. Workers seem to be Things I enjoyed about the hotel: -the view was definitely incredible; they have the back patio area with some swings, random benches in photo opportunity spots, and even a deck leading out to the lake -the pool and entertainment features; there's a pool and jacuzzi, which we weren't able to use because there were guests in it almost all the time but having that amenity is nice. They also have a ping pong table, a large tic-tac-toe and Jenga game, and even some rackets and shuttlecocks for badminton. -free tea/coffee/water at the lodge -rooms are fairly nice and on the clean side. The decoration is very in sync with the lodge/woodsy theme. We had a two queen bed room, so the room was quite spacious. Beds were comfortable and not too firm or soft. There was heat/fan in the room, so we weren't too cold even without thicker comforters. -room came with a patio area that allowed us to overlook the lake and pool area. There's also a refrigerator and large TV. Bathroom was pretty big with one sink and lots of counterspace. -complimentary wi-fi which was pretty strong when we were in the room. Minor negatives: -staff at the check-in desk wasn't too friendly and seemed more into their own conversations. -found it strange when my family sat down to eat our BBQ in the courtyard area and another family sat down to eat pizza. The staff came out with a roll of napkins for them to use. Maybe they had requested for some extra napkins, but it would have been nice to get offered some much needed napkins. -the complimentary sweet tea in the lodge area was not good. It had an odd aftertaste that wasn't pleasant. They also clean out the drink area every night around 8 PM, so make sure you get the water/tea that you need. -no bathrooms besides the one in our room. No fitness center. tl;dr - We had an overall pleasant stay at this hotel, but I feel it's a little too much to classify the place as a resort. The place was clean and close to a lot of the shops. I wouldn't mind staying here again but only if the price is decent.

We worked on this project to get it ready for them to open, braved, the cold, and snow, and unbelievable timelines. Now we are at the end of the project is complete, and we need the owner to give me a jingle. 818-606-7541 It is vital we speak for our small family business to survive.

I would have given it 5 stars had it not been for the flooding of the bathroom floor because of lack of shower door. Plus they wanted to charge $75 for early check in. Although this hotel has been recently renovated, it would be nice if the rooms had a mini fridge and coffee maker. Other than that, it's a beautiful hotel.

Well, I have to say they have all the possible and impossible room to improve. Outside beautiful looking hotel... BUT: Noise isolation is at level zero. You can hear everything several rooms from you in all directions. We stayed for 2 nights and it was nightmare. We just couldn't sleep because of noise. Plus they are under construction - so imagine how's it. I went to front desk trying to explain my problem and I heard: "Sorry, your room is under the lobby, people come and go. There's nothing we can do" Very Nice! Paid $400 per night to get the comfort, but instead got a "stay" below cheapest possible motel level PS. Shower is extremely uncomfortable. Since it has no door after taking the shower the whole floor in bathroom becomes wet. Imagine how cool is it to have wet floor in winter time. PS.2 Mattress is terrible. Poorest quality. Bedding as well. Everything in room looks pretty, but in fact only pretty - lowest quality

Hands down the BEST customer service staff on the planet! Nicely appointed rooms with a great view of the lake and an easy walk to the Village. I will return..

It doesn't get much better than this for renovated accommodations, a view of the lake, and a super convenient and walkable proximity to the village. My boyfriend and I have stayed there several times so it's become our go-to when we go on our Big Bear mountain adventures! We've stayed in January and February 2023 and couldn't be more impressed with the vibe, view, bedding, and cute charms of this place. The staff is family owned and super friendly. We will be back!

Me and my girlfriend absolutely adore this hotel. I stayed here probably a total of 15 nights while I was renovating my home and Big Bear. They have beautiful, clean rooms and excellent customer service. They definitely have one of the best lattes in Big Bear, that they give you complementary. I feel safe here with the well-lit parking lots and on-call staff.

In summary this place is mid at best. Pros: Hotel Rooms themselves are probably the nicest in Big Bear and this property is in a Great Location. Cons: Everything else. No amenities to speak of. For example a hot tub, gym, and pool. All amenities that might be added at one point in the future. The lobby has been under construction for years. Check in desk is in a temporary lobby in one of the guest rooms. Apparently daily housekeeping is not included as part of very high end room rates they charge. Hotel is not that responsive to requests.

We decided to visit Big Bear to see some snow and booked the room with two queen beds and a bathroom (no kitchen). Staff was very accommodating and let us check in about 1.5 hours early (we hung out for about an hour before that at the lobby and out back at the lakefront until the room was ready). We were lucky they were able to get the room ready for us! The lobby was nice, with the tea, hot apple cider, and coffee. Would've been a plus if there were restrooms available but not a big deal. The lakefront was fun, with hot tub, pool, playground, games, and a lot of ducks. The room was comfortable, nice bathroom, functioning heater, fun balcony for the kids to hang out on and look outside, and comfortably fit three adults and two small children (the room was supposed to be for four guests but they were accomodating). One of the biggest plus is that the Village is walking distance from here. My husband took the car to go snow boarding and the rest of us could just walk and spend time at the Village without worrying about parking. We loved this cozy resort and would book here again for another winter getaway to Big Bear!

This place is quite convenient if you want to walk out on to the main drag. The rooms are very updated and cozy, very clean, and right on the lake. They have a nice big parking lot that feels very safe. They have bikes that you can use for free, and the staff was very receptive to any questions or needs that we had, the only reason that I didn't stay here for the second time was because I needed a slightly bigger room for more people.

Had no idea where to stay when driving back doing a roundabout SoCal. Decided to stay in Big Bear and find a place as I was getting tired. Wanted to be close to Pine Knot - main tourist street. It's Great Wolf Lodge meets natural funscape. The place was basically presented as a huge log cabin. The bed is a log-bed, like GWL. The places kind of deceptive. The main floor is actually the second floor as there is a lower floor for offices and suites that walk out to the beach area. There is also a third level as well. This makes this place quite large for a motel-like resort. It's a resort because it has a beach. Meh...thanks to the devastating drought through California, even the mountain lakes looks like it's been affected. Probably had a bad snow season which equals low water everywhere. They have a Playground, BBQs, the Beach, Volleyball nets, and Watersports...so not a bad place to be if you wanted to get away with the little ones. The rooms were are being sprayed when I was there. Looks like you have to so what you can to keep the bug population from getting into the suites. Appreciate it. I for one don't want to survive any incident of that sort in a hotel ever again. The AC/Heater in the room is loud. The bathrooms are tiny. The place is a bit run down and needs some refreshening. Close to all the restaurants, coffee places, and activities. However, far enough away that any crazy antics on Pine Knot isn't going to affect you. Not a bad place to stay. Heard that the place was sold recently. Let's see what they do to raise this 3 star up to where it should be. Cheers.

The location is great and the staff is courteous. However, the pool is empty and growing weeds, the site says there is a restaurant, nope, the cable was down all weekend, the ice machine was broken and there is no phone, no drawers for unpacking, and had to ask for hangers. The walls are paper thin, can hear everything. The shower has no door, so water went everywhere. Disappointing

We stayed there mid-January 2023. The rooms were newly renovated and some of the hotel was still in progress. The room we got was really cool with a bunk bed for my kid. All in wood, nice wall color and good lighting. The staff was friendly. We only used to the room because other amenities were not build yet. Will be back.

I am really on the fence as to how to rate this place... Let me explain. After being unable to get out of Big Bear d/t not having snow chains, I was in desperate need of finding a hotel room to stay in for the night. I came upon this place on travelocity and decided to go over to see if I can get a room. The front desk lady was really nice. And considering that alot of people no doubt were unexpectedly stuck on the mountain d/t road closures, I'm surprised the prices were not astronomically high. For a lake view (all rooms have lake views) room on the 2nd floor, it came out about $95 for the night, after taxes it was about $115. This is by no means a fancy, top scale hotel. But a small rustic almost motel type place. The things I really appreciated and liked about this place are: 1. I love how the room had a fire place. So that I could dry out my wet clothes and shoes and socks. And just watching the fire was almost therapeutic. 2. I loved the balcony overlooking the lake and surrounding pine trees. And you can just sit there watching the snow fall. It was really peaceful. 3. Customer service- the lady at the front desk when I checked in was really nice. Being an unexpected stay here, I didnt have a charging cable for my work phone or personal phone. She was kind enough to let me borrow a cable over night so that my phones can be fully charged by the morning. She even gave me suggestions in regards to where to dine for dinner!! Much appreciated, and a great suggestion, thanks for that. 4. They offer complimentary coffee in the morning, and it was nice and hot. Brewed well. Things that I didn't like about this hotel room are as follows: 1. the floor was uneven. Some places felt as though the floor had given way, so when you step there its all sunken down. 2. shower water pressure. I'm by no means a tall person, only being 5'5" on a good day. The shower head was probably at my chin, meaning that normal sized people this shower head would be to their chest. And you couldn't adjust it. The water pressure was embarrassing. Almost like a trickle only, thank goodness the water temp was adjustable. 3. the bed. The bed was way too soft. Great size being a king bed. But that manufactured "clean" smell in the sheets and being so soft, I couldn't fall asleep till 4 in the morning. 4. walls are super thin. You can easily overhear the conversations of the rooms next to you, which is really annoying. 5. general disrepair of the room. It's hard to miss the poor quality patch jobs on the walls especially in the bathroom, could've done a beterjob. As well as black (mold?) like stains in the grout lines in the bathtub. Overall, if it wasen't for the kindness of the staff member, this stay would've easily been a low 3 star, or even a 2 star, but because of her exceptional customer service and the great natural views from the balcony, I must give this place a 4 star review. But make sure you pay attention to the things lacking here though.

Stayed here for the first time a few weeks ago and I'm still dreaming about my balcony facing the lake in the early morning hours! Not only was it located right across of the street from the village the rooms were so cute!! I really felt a cozy cabin vibe. I can't wait for it to be fully remodeled so we can take advantage of the sauna!! I definitely will be back!!

First of all it's beautiful. Great view and one of the only modern hotels in big bear. There was very light construction not a huge deal but it did interrupt us once at night and around 8:30 am. The bathroom is beautiful however maybe design was prioritized when it came to the shower door since it's less than half a door and let's nearly all water out. Not a huge issue if you put like three towels down tho lol. Front desk helper was very kind and helpful. Being that there's construction going on the price should definitely drop but if you want an "aesthetic" hotel for pictures & you aren't too particular about anything else come here!

Those one star reviews are true. Cons：It's 11 PM now and I still could not sleep because we live at Level 0. You can hear people talking and walking from every dimension of the room. Well, while I am writing this review, the couples living upstairs are doing something fun and I can hear all the moaning/groaning, and instructional commands, squeals they are making. The shower has no door and after you finish the shower, the floor got wet. Pros：The front staffs are friendly and they were able to switch us to a different room. No coffee machine at room but they off complementary tea，coffee at the lobby.