Hotel Monopol

We chose this hotel because we had already stayed at Hotel Warszawa, Copernicus, and Hotel Stary in Kraków, as well as Monopol in Katowice. Grand Hotel in Łódź is still on our list to visit. This wasn’t our first stay at Monopol—we were here about three years ago and had good memories of its style and central location, which made us want to return. Unfortunately, after this visit, we’ve decided it will be our last, as we found more downsides than positives. For a five-star hotel, certain amenities were noticeably missing. Typically, you’d expect a coffee machine or at least a kettle with tea and coffee in the room, but none were provided. This felt unusual for a hotel of this standard. Sound isolation was a major issue. We could hear every step and movement from neighboring rooms on both sides, making it difficult to sleep—especially on Valentine’s Day, which made privacy nearly impossible. Even in the bathroom, we could hear everything happening in adjacent rooms. Another big downside was the smell of cigarettes, which we could notice in our room, coming from other rooms. This was very unpleasant and unexpected in a five-star hotel. The spa and gym were also disappointing. The gym is extremely small, packed with machines but with barely any space to move. There’s no room for stretching or core exercises, and they don’t provide mats for stretching afterward. The swimming pool water was uncomfortably cold, and the Jacuzzi was even colder, making it difficult to enjoy. On top of that, the ventilation system seemed off, as cold air was constantly blowing from the vents and doors. The steam bath was one of the better features, but the marble surfaces weren’t cleaned properly, which was unpleasant when lying down. Another downside is that there is only one bathroom for all guests—no separate changing rooms—so if you're using the pool and gym, you have to share one space. The good thing is that when I asked the waiter for oat milk, they brought it to the table. Breakfast was average, offering standard options. However, considering the growing focus on wellness, I was surprised by the lack of lactose-free and gluten-free options readily available at the buffet, which is unusual for a five-star hotel. Additionally, they have an à la carte menu with dishes like scrambled eggs and eggs Benedict, etc., which are freshly prepared and served at the table—definitely a plus. Finally, at check-out, the reception staff didn’t ask about our stay—a small but important gesture that would have shown attentiveness to guests’ experiences. Overall, while the hotel has a great location and aesthetic, the lack of comfort, amenities, and attention to detail means we won’t be returning.

It is a nicely located hotel in the center of Wroclaw. Stayed for two nights and enjoyed the simplicity of the interior as well as a very comfortable bed and pillows! All staff were polite and without any fuss.

We stayed two nights here recently. The hotel is in a great location, looks fabulous and historic from the outside, with classy public spaces inside, a nice restaurant on the ground floor and bar on the rooftop. Our room was huge and designed in a way that exuded class yet had an industrial finish. The downside is that the room looks great, but lacks practicality eg the open bathroom to room concept, the rain shower which inevitably spills too far into the main bathroom area and is located too close to the wall, etc. That said, I would stay here again as this is a classy, historic, reasonably priced, central option in Wroclaw.

140 EUR for a driver from the hotel to airport? 8 euro in a taxi from airport to hotel! We had an unfortunate experience with the hotel organising a driver from the hotel to the airport. We paid 40 euro to hotel direct and when we arrived at the airport the driver wanted us to pay an extra 100euro! Absolute disgrace. He did not speak English and we ended up having to give him 35 euro in cash just to diffuse the situation. This made our trip a total of 75 euro when a taxi cost us 8 euro! Beware! We do not advise to use their service. (He tried to make us pay a total of 140 euro!) Do note, The driver had to turn around 15minutes into our trip as we left a key behind in the hotel. The driver spoke on the mobile phone the entire duration (on loud speaker) making multiple telephone calls which sounded like general Chit chat. When the driver arrived the hotel to pick us up, the concierge stood and merely pointed at my husband as to say the car is for them. No greeting goodbye, no well wishes or offers to assist with our luggage. The hotel lacked “luxurious” with a very strange room layout which is lacking. Interesting furnishing with a mixture of styles including random LED blue lighting above the bedding. We booked a room with 2x double beds. When arriving into the room. It had one double bed, one cot (for a 3yr old) and a roll out for our other child. Not a family friendly hotel. When booking into the hotel. We were advised that the upstairs restaurant was fine dining and not suitable for our children. I had a cup of tea in the bar area and when wanting to settle my account I needed to go looking for the attendant who was stood chatting with his co workers in the restaurant. The hotel was in a great location in walking distance to the Christmas markets.

Sadly, a terrible experience. We had to change room three times before we were given a barrier-free shower for mobility/access and use the shower in the spa area. The acoustics were so loud we could hear the family next door arguing, and a timed vent (not room heating) went off every 10 mins all through the night. The most unrelaxing, uncomfortable stay ever. We finally had enough and checked out 1 day early.

We chose this hotel for its rich history, excellent location, and elegant rooms. Initially, our experience started on a positive note. When we first visited, a staff member kindly showed us the restaurant and the special room inside. She shared some ideas about how it could be set up and even mentioned that they could arrange coffee and small cookies for our guests. On our wedding day, the room was prepared earlier than expected, which we appreciated. However, there were several issues throughout the event. Some items from our fixed menu were missing, there were translation errors, and some orders were delayed. While these were inconvenient, the supervisor of our wedding day made an effort to resolve them, which we acknowledged. One of the biggest problems arose regarding pricing. From the beginning, we understood that our offer included food, but later, we were informed that it did not. As a result, our bill was nearly double what we expected. At the end of the night, I spoke with the supervisor about the unexpected charges. He assured me that he would contact his manager and that we would discuss the issue in the morning. Unfortunately, this is when the real problems began. On Sunday morning, I tried to find a manager to talk to, but there was none available. Instead, I had to deal with the supervisor, Mr. Bartek. He attempted to explain the situation, but the details were unclear. When you’re unexpectedly charged double, you expect a clear and professional explanation. They provided me with the manager’s contact information, but despite our calls, we never received a response. When I pointed out the missing or incorrect details, I was met with excuses. For example, the room decoration was almost nonexistent—just a few bouquets—despite previous discussions about adding decorative elements. We were also promised a speaker, but the one provided was small and not suitable for such a large room. When I mentioned this, the supervisor claimed, “We couldn’t connect you to the big speakers because you didn’t have the right cable.” However, we were never informed that we needed to provide one. Regarding the menu, when I mentioned mistakes, he denied any errors. When I pointed out that the cake was not enough, he simply said, “We didn’t know it wouldn’t be enough.” Additionally, while the food menu was prepared, they never brought the beverage menu, and when I raised this issue, he responded, “You didn’t ask for it.” Beyond the service issues, the supervisor’s attitude was disappointing. Instead of addressing concerns professionally, he spoke in a sarcastic and dismissive manner, often smiling on his face inappropriately. At one point, he even claimed that my wife agreed with him, which was not true. These interactions made the situation even more frustrating. Luxury hotels are expected to handle problems with professionalism and a problem-solving approach. Unfortunately, while the hotel’s design and ambiance were impressive, the service and communication fell far below expectations. I would like to thank Ms. Marcelina from the reception for her kindness and support, as well as the housekeeping and room service staff, who were always polite. However, if you choose this hotel, be prepared to handle every detail yourself, as there is little reliable support from the restaurant team. In the end, instead of providing a clear explanation, the manager simply offered a discount for our hotel room payment for our accommodation. We accepted it, made the payment, and left.

It was an overall amazing experience. You pay for the luxurious hotel, and room but it’s amazing to stay in a place where your comforts are taken so seriously!

We stayed at the Monopol for the second time and this time we were unfortunately quite disappointed: The rooms long and narrow and still very dark (poorly lit), few sockets and none of them by the bed, no kettle or anything similar, the sliding doors of the wardrobe (heavy wood) always fell shut and hit you on the shoulder because the whole thing was askew. The window curtains could only be pulled forcibly. Shower not separate but in the bathtub with a very high entrance, no sanitary bags, only one tooth cup and one fannel - in a double room?? Are we supposed to share that? No soap or cream dispenser either, just a single mini-sample of soap, shampoo and lotion for two. The sauna out of order without prior notice or compensation, the night service offered and included in the room rate, but not carried out. The mere fact that we had to go and report to reception 4 times during a stay of only 3 days was annoying. We are in our Fifties and have travelled a lot and well, but for us this is a far away from 5-star status. Many little things make a big difference...next visit we'll check in somewhere else. Breakfast was delicious, staff friendly, parking uncomplicated with valet service, location to the old town very good.

Excellent Hotel in excellent location! Close to rynek and all the attractions in the city center! This is my 4th or 5th stay here and we absolutely love it!

We came to the hotel's restaurant for a group dinner, so we ordered from the group menu. If you like marble, you will like the interior of this historic restaurant. Dining here was a lovely experience. They kept our glasses filled with wine through the meal. My friend does not drink alcohol and has a lot of food allergies and they were careful to discuss everything with her and answer her questions. There were four courses to the meal with plenty of fish options, all of which were excellent. The smoked sturgeon as appetizer was a pleasant surprise. Although there were good options for the second course, I felt like I didn't have enough pierogi so I tried their pierogi and surprise, it was delicious. The monkfish was also good for the fish course. The lavender panna cotta was more beautiful but I appreciated the fresh fruit and finished it, of course.

Beautiful hotel, great room, and a very reasonable price. Excellent location just blocks from market square. Rooftop bar area was very. Excellent buffet breakfast each morning with a very wide selection of meats, fruit, veg, got options, cereal, pastry, Nespresso coffee, fresh squeezed juices, cheeses, and more. Caters to an international crowd so there is something for everyone. Staff is on the ball. Only here for a weekend and by Monday hostess in the cafe knew my coffee preference without asking. Downstairs bar has a few late night food options, and a wall of windows that can be opened when the weather permits. My room had 5 meter/15 foot ceilings, and the massive bathroom door was 4 meters tall. Comfortable bed, Jacuzzi tub with temp control, rainfall shower, bidet, sitting area in main room, large wardrobe with hanging space and shelves, two umbrellas in the room, and excellent service.

This hotel is so nice! It is beautiful inside and out, a 3 minute walk away from the city center / market place. It is tastefully decorated and furnished, it is very clean and the staff is friendly. The spa / workout area is very nice and clean but on the smaller side (e.g. there are two treadmills). The swimming pool is so nice as well and I loved the saunas. We did not have the pleasure to dine there but the rooftop bar is so very nice during good weather! The hotel could have a better selection of different whiskey's / whisky's - or at least keep the ones that are on the menu actually stocked. We ran into our selection not being. Also the hotel was very quiet. Neither sounds from within the hotel of from outside woke us up or were bothering us! Surprising for a very central location with a street and zone for pedestrians nearby. Altogether a great experience!

Was upgraded to a corner room on the 4th floor with beautiful view, as well as huge room, nice furniture, and super sized bathroom with 2 showers. The staff is professional and attentive. The breakfast buffet is top quality with good selection. The building is elegant, historic and well maintained. Location is close to everything. Definitely highly recommended.

The hotel itself is 124 years old, and has the history to go with it. It has seen many famous people in it's days, including both Hitler and Pablo Picasso. It's hard not to feel a bit humbled when walking the hallways. The building itself is clearly a 5 star affair. The spa is also a 5 star affair. The rooms fall in the 4-5 star category. The room service is 4 star. To be honest I am being a bit harsh here. The prawn salad is quite excellent but the club sandwich arrived in a bathtub worth of mayo on one out of three occasions. The kitchen was kind enough to provide me another sandwich without mayo after some back and forth. The room service was inexpensive and all in all a good experience, but the mayo fiasco did take an hour or two. Most 5 star hotels I stay at these days are clearly not deserving of the 5 stars. Monopol absolutely deserves the rating. If I could be more specific it would be 4.5/5 due to the room service issue, but honestly I am being very picky here.

I have stayed three times in this wonderful hotel and I like it a lot. I enjoy it for its location in the Wroclaw's downtown (just next to the Opera House), for its loooong history, but chiefly for its modern interior (a black Turkish marble in the lobby, walnut-acacia-stone room with tall designer doors (wow!), bathrooms from marble with personal Jacuzzi bath with colored underwater lights and with a designer showers ... Yes, this hotel is an art and I wish I knew the name of its interior designers (does anybody know?). The main restaurant downstairs is quite big and spacy and the bar downstairs could be opened in the hot summer days to the street, which is pretty cool. The dark history of this place (yes, Hitler once gave a speech from its balcony) seems to be too far and too forgotten. I would gladly give the highest rating to this hotel, but I can't do it after my last visit in July 2013. I faced those little problems: doors from my room were closing just with a big bang (they were broken), the toilet in my room was not flushing properly, the existence of one lift for the whole hotel was not too practical in morning peaks, a complimentary bottled water in my room was delivered occasionally, a complimentary parking (5 slots in front of the hotel) was full when I arrived on Monday morning, the receptionist was not too kind when I asked her for some Polish cash ... I still think that this hotel should aspire to the highest ranking, but the services, and the attention to the details, need to improve!