Hotel NH Collection Palacio de Burgos

Beautiful hotel full of historical art and features. Particularly varied breakfast with very attentive breakfast staff. Dog friendly and well appointed for river and central city walks. We are loyal regulars and always look forward to our stay here at NH Burgos.

The location was excellent, within walking distance to everything. The cleaning was acceptable, but the bathroom ceiling had visible mold from an old leak, which did not look very healthy.

Spent two nights in a premium room. Overlooking the Cathedral. Worth it. Breakfast off the cloisters; magnificent. All staff professional. Near bus station, Cathedral area and many bars. All good.

Excellent location – flat walk into the city centre across the river, with loads of places to eat and drink! The hotel has an attractive facade in a lovely building; it was comfortable with good easy parking, nice size room and bathroom facilities. ||But, we found the room very hot ( it was very hot in Burgos) and unable to control the aircon or temperature, after a lot of requesting for this to be resolved with reception, or asking for a fan (they were unable to provide) it transpired that the rooms were centrally controlled! Eventually a technician came to the room and agreed that it was exceptionally hot and altered the temperature for the room. This had some affect but unfortunately didn’t lower the temperature by a lot! Once the hotel staff realised how the heat was affecting us, they were concerned and helpful, but hotels that centrally control temperatures should realised that one size doesn’t fit all! And weather can be unseasonably hot or cold!||Breakfast offered some pleasant choices – with a menu for how you would like your eggs cooked; unfortunately, they were cooked and served with little care that morning! |Would we stay again – YES - location, parking and pet friendly, but perhaps not in the heatwave!!

The hotel was good, I would rate it a 4 star. It included breakfast and that was good too. The room was more than adequate. Pillows and bedding were good. Location was excellent. Burgos was wonderful! No complaints!

Stayed 1 night in this comfortable hotel. Arrival by car was a bit stressful as one cannot stop on the road outside and the entrance to the underground garage is not immediately identifiable.|The room was comfortable albeit a bit dark and the furniture needs updating. One of the table lamps didn’t work.|The hotel restaurant lacks atmosphere but the food was very good and the service proficient. The breakfast was excellent.|We would use this hotel again.

Hotel is nicely kept - modern, clean and spacious. The cloister area linked to the hotel makes it a unique staying experience. It is within walking distance to the old town, very convenient indeed. Reception staff was most friendly and helpful. We even had a dinner at the restaurant. Good value for money. And they start serving dinner at 7pm! A big plus for me.

Excellent location by the river and the road to the Camino de Santiago. We traveled with a little dog, and the hotel kindly put a bed and bowls for him. The room was very spacious and clean, but we were on the top floor of this old palace, and we only got ceiling windows. The breakfast was amazing. The front desk staff were courteous and accommodating.

My husband and I, along with our two dogs, stayed here on our way back to France from Portugal. It is located in a historic building (former palace) and near the historic city center. Parking is available for guests but keep in mind that spaces are quite tight. Check in was fairly quick and easy. Our room was quite large and included a double queen bed, a couch and large bathroom. The bed was very comfortable and received the approval from our dog, Felix (who has developed an appreciation for 5 star hotels, although this hotel is really more of a 4 star) We ordered room service and it is handled online. Upon ordering, it said that I would receive a confirmation but I didn't. I tried to contact the restaurant but no one picked up. I then contacted the front desk who "transferred" me but disconnected the call. The food was OK. The neighborhood was noisy. It was Friday night and there was an event inside the hotel, as well as in a neighboring building. I was able to close some doors in the hallway, which helped with the noise from the party in the hotel. Breakfast was very impressive. There was a large selection of pastries, fruit, fresh juice, two coffee machines, bacon, sausages, etc. Hot items were available to be ordered. There was also a selection of local specialties that was impressive. The three women who worked in the breakfast area were extraordinarily kind and attentive. Some of the hotel's interior showed the remains of the palace and my husband noted that it would be a lovely spot for a wedding.

NH Collection is a large, Madrid-based hotel chain - probably the largest chain that you've never heard of. We stayed in this branch, in Burgos, and another in San Sebastian, and both were well above average. Clean, good service, good breakfast. This one is apparently a restored palace, so roughly comparable to a Parador, though not quite as elegant, but also not as expensive. Not much English spoken away from the reception desk, possibly because Burgos doesn't get that many English-speaking tourists. But if you're driving up to the Basque region (as we were), Burgos is an excellent choice for a mid-trip stop. Their cathedral is quite spectacular, and worth a visit even if you're not Christian - maybe the best Gothic-style church in the world, now that Notre Dame won't be accessible for awhile. Take the audio tour, which is included in the price of admission.

We stayed here on a cycling tour while following the La Vuelta de Espana, 2015. The hotel is absolutely beautiful. The room was spacious with all the amenities- even an espresso machine! We arrived late and only stayed two nights as we had to move on to ride/follow the next stage. It was such an experience-highly recommended. The only regret is we didn't stay longer! The town is beautiful as well as the hotel so definitely plan on staying more then two nights!