Hotel nhow Marseille

Stay away from this hotel at all cost! I made a reservation for a night for which I was expected to pay at my arrival. On site they told me I they are not allowed to accept any apple pay and I need to give them my physical card - This was not stated during my booking. I told them I had no physical bank card and I can only pay using apple pay. The agent at the reception said he is left with no option of cancel my reservation. I told him I was coming from amsterdam and have nowhere to stay. And kept repeating he could do nothing but cancel my reservation. I then asked him to call his manager, who later on told him to let me pay using Apple Pay. His manager told me they won't take any deposit from me. Nevertheless, while paying, he told me they have to take 200Euro as deposit for a reservation of one night. He then called his manager who said I should pay 100 euro as deposit. The room was clean, but the hand soap was empty. The view of the room was nice to the water side. But it was noisy and I could not sleep due to waves. Unprofessional agents and terrible customer service. Madness and disapointment.

My husband was here for a work trip, and I tagged along. Knowing he would be at conferences and dinners during our stay, I marked this review as a solo traveler’s experience. With only a few weeks to prepare, I only was able to learn the bare basics of French, so I wasn’t expecting much communication, and am completely content with that!|With all that being said, the hotel staff were multilingual, and very helpful and informative upon check-in.|The room was roomy with a great view (sea view), and a quite comfortable bed and pillows!|The breakfast was included with our stay, and there’s a good variety to choose from, and the Sunday Brunch was fantastic!!!|After 2 seven hour days of walking the city and biking the Calanques, the 3rd day I was a perfect rainy day of relaxation…which brings me to the main reason for this review; a massage at the spa with Charline as my massage therapist. The ladies at the front desk were very kind and inviting. The one who took me to my room advised that Charline didn’t speak much English. To me this was no problem, especially since I was visiting and didn’t speak their native language. Charline came in and apologized for not knowing much English and I told her it was completely fine. Her massage was Heaven!!!!! Pressure was perfect, and she communicated very well to make sure it was good. I felt like butter when I left! I regularly get massages and I’d say this was one of the best massages I’ve had.|I haven’t seen many reviews about the spa here, and I want to let anyone reading this to know that if you stay at nhow Marseille, it should be on your to do list.

Great holidays! I’ll definitely come back for my next vacation because the room service was perfect. The price is very reasonable for the quality of the rooms and services right in the city center. There are also plenty of leisure activities around the hotel, offering a wide variety of entertainment.

This hotel should be a 1 star hotel. I own hospitality establishments and ive. Never seen such a mediocre service in a 4 stars hotel. Dirty linens, unmaintained units, empty shampoo and shower gel dispensers, no toilet paper until you ask and so on and so on The only good thing is the location which they dont deserve.

We stayed for 2 nights. The hotel is fabulously quirky with lots of mad art. The staff were friendly and all spoke at least 2 languages. Our room 353 , didn’t have a balcony or terrace but the most amazing view over both sea and Pool. The room was spacious and the bed very comfortable. The room was spotlessly clean. The room is guaranteed by 4 but ours was ready at 2 and check out at 12. Late check out is available at an extra cost. Tea and coffee making facilities in the room but water would have been nice.||We weren’t sure where the beach was and maybe didn’t explore the grounds enough | |The pool is a sea water pool and towels are provided. There is a bar and snacks available. ||The restaurant doubles for breakfast buffet which had everything you could wish for and we had dinner and lunch which was delicious. The service was good and overlooks the pool and sea. ||The hotel is situated outside Marseille about 40 mins in a taxi from the airport | We tried public transport but couldn’t find the bus stop ! ||Only negatives and they are small is water in the room would be nice and a hand rail in the shower. A small guide to the hotel and the surrounding area would be useful.

This was my first time in Marseille and I got a room with a sea view. The hotel was beautiful. The staff were very helpful and spoke English. I also enjoyed the spa and the services provided. I’d definitely come back and stay at this hotel again.

We stayed at the nhow Marseille from the 1st to the 12th – and it was simply wonderful!||The hotel is modern, beautifully designed, and very well maintained. Its location right by the sea offers stunning views and great access to the city.||||The staff were always friendly, helpful, and attentive, which made us feel truly welcome. From the stylish design and tasty breakfast to the spotless cleanliness, every detail made our stay special.||||We felt completely at home and will definitely return. Highly recommended for anyone wanting to experience Marseille!

Very weird. Hipster aesthetic but lots of things broken, cracked mirror, torn bed sheets, stains on pillows. Halfway through stay the water supply to the whole hotel was cut off and the staff was treating me like I was unreasonable to expect the toilet to flush. Also the advertised pool doesn't allow children which was the reason I booked in first place