paulcL1215AC
Google
Spent three nights here with my family. One double room and one twin with bunkbeds. This is a wonderful hotel. Stylish and relaxed without being pretentious. The staff are fabulous. I left my handbag in a restaurant and didn't realise until the next morning. Because I am British, and theft/honesty is a problem in the UK, I was concerned that I would never see it again. The staff member who helped us contact the restaurant couldn't have been more helpful and, of course, my bag was exactly where I had left it. The breakfast was lovely and the shampoos and soaps in the bathroom smelt gorgeous. Hotel is on the river. I have given four stars for location only because of the walk time to the station. However, we did travel in the height of summer. At any other time of year, I probably would have just enjoyed the walk. If we ever return to Osaka, we will be staying here.|I would like to highlight one of the members of staff, Itaka, who was amazingly helpful when I lost my handbag. She went way beyond my expectations in helping us to track it down and ensuring its safe return.