skadia87
Google
I stayed at hotel Au Beouf Couronne for 3 nights in February for my mother’s birthday. It was me my mum and 1 year old son. Upon arriving everything was ok and as expected of a 3 star hotel, service was not amazing to begin with and had no help locating our room and carrying all our bags up through the very narrow and confusing hallways whilst also carrying a small child. We checked out our room which also seemed ok, the view was of the back of a building and there were no closets, just a rack to hang up to 3 items. We noticed that we were given an adjoining room which was not what we had booked however the door leading into the other room was unlocked. We set out for dinner and on our way out I asked the man at reception about the adjoining room as it appeared that we were given the privilege of making use of the extra space as a complimentary upgrade. There was clearly a language barrier and neither of us fully understood each other however after speaking to him, felt reassured that the adjoining room was not given to us in error. After returning from dinner we made use of the extra room. Approximately 1 hour later the man at reception came upstairs angrily and aggressively shouting at me about why we were in the adjoining room. I was not even able to get a word in as he just kept cutting me off, shouting and threatening me to leave the room and tabs our belongings out. My 1 year old son began crying due to the shouting and I asked my mum to take him inside as I dealt with the issue. He was extremely intimidating, threatening and insulting making remarks and stormed off back down stairs. He then continued on to call the room and shout down the line insinuating that I was “stupid” and could not use common sense whilst questioning why we would think the room was complimentary despite us asking him several times before leaving for dinner. I asked to speak with the manager as we were so appalled by the behaviour but he said I could wait till the next day. In that time he called and emailed the manager giving her his false version of what had happened knowing he had acting highly inappropriately. The next day I spoke with the manager Nadia who had already started making excuses for him, stating that he was frustrated by being told off by another hotel guest who was supposed to be staying in the next room. Which we know to be false as the rest of the time we were there there was no sound of other people in the adjoining room until the morning of us leaving. She informed me that even if he was to be disciplined it would not be due to how he had treated me and my family. She asked me to write a statement and send it via email so that she could share it with her manager. I sent an email 2 weeks after returning home requesting to make a formal complaint as we felt unsafe, intimidated and abused as 2 women and a young child being shouted at aggressively in another country by a man who knew he could get away with it. My email was not even acknowledged. I have no doubt that I will get a dismissive reply to this review from the hotel staff as I have noticed others have received after reading through other negative reviews here. This speaks volumes about the character of the people running this hotel and how they view or respect their paying customers. ||||If there are no issues or incidents you might think this is a great hotel but if you run into problems they will treat you like rubbish. I also would not recommend staying here if you’re a woman or group of women travelling alone as there is clearly no regard for women’s safety or for us to feel comfortable in this establishment. I am sure he would not have approached us in this way if we were men who could shout back equally as loud and aggressively. ||||I expect nothing less than a rude passive aggressive response and urge whoever is reading this to also pay close attention to how the hotel responds to this (if they can be bothered to respond at all).
