laurenn653
Google
We got there exhausted from a 5-hour train ride from Paris. They gave us an automatic upgrade (also comes along with our travel agent), the best part, our room was ready right away. Alexis showed us around the hotel, and she was so lovely, helpful, kind, and funny. Our room was large with sea and garden views, and it was beautiful. We were very close to the road and heard a lot of road noise. We did ask to move our room, and they were able to move us to a smaller room with no sea view, but still a lovely view.||We ate dinner at their hotel restaurant, La Table du Royal. Beautiful view (same as breakfast view). They came over and poured us champagne, which we assumed was a nice gesture; they later charged us for it, so that was a bit strange. My husband doesn't eat shellfish or pork, and the waiter wasn't very helpful with changing certain plates around. Unfortunately, the food just wasn't great. (The waiter is going to have some more training on this, so I'm sure it won't happen again).||My husband told the front desk about the restaurant, explaining they needed some work and more training. They offered for us to have lunch at Jasmine, their other restaurant. The food was outstanding! We loved every bite, and how lovely to offer us a complimentary lunch to say they were sorry for our poor experience at their other restaurant. The way they went above and beyond for us was by far the best way to handle mishaps. We met the general manager, who apologized for our poor dinner and said our dinner was taken off our bill, which was above and beyond what we would have assumed. He then introduced us to the owner and his lovely family, who sent us champagne to the beach.||The breakfast was delicious, much to offer, and the eggs were cooked to order with an omelet chef, who is wonderful and remembers your orders. The two women who seat you (hostesses) are so kind and wonderful. To be honest, all of the staff were fantastic, kind, and always ready to get you something. They were also very professional, and we were impressed. The beach is great, we loved it. The pool was nice, but too many kids. We have kids, but when they are in summer camp, we like to travel places where there are no kids. It's not their fault, it's not an adults-only hotel, but the pool was taken over and could be very loud. ||They show you a walking path that you can walk right into town with restaurants, a marina, etc. It's a beautiful walk and worth it. ||I would recommend this hotel to anyone, even with one issue (and not even a big deal), they handled it with grace, class, and went above and beyond. We would come back.