Hotel Saint Regis Detroit

I read the reviews before staying at this hotel and was uncertain if I should make reservations. The location of the hotel is what made me give in and book here. Upon staying, I was unsure how to rate this hotel. How does a hotel not have all the amenities of a standard hotel? No pool and no breakfast. Hotels should be held accountable to uphold these necessities to operate. On the other hand, if you are still reading this review, the hotel was clean, and the staff was great. I had no major issues, and I was even able to change rooms because of a slight, minor issue. I tipped the young lady for that. The location was perfect. Convenient stores and a couple of fast-food restaurants were within a mile. Along with close driving distance to everything downtown and freeway access, I would definitely stay again. To the manager reading this: you have a nice bar/lounge area. It will benefit every customer if you serve breakfast and also serve some sort of happy hour between 5-7 PM. This would be promising for your property.

Front desk was nice and pleasant Location was good. Close to downtown and major freeways Rooms were a decent size. Could use a little more updating but was cool. Heater was really loud and woke me up every time it kicked on. Overall the stay was enjoyable and we would stay again

The selling feature here is location. We stayed here because it is next to the Fisher theater, and didn’t want to drive home after the show. Paid $280 for the room and self parking. There was nothing on the walls. Not a single piece of art or decor. The room had no curtains, but a roller blind in all black The heater seemed to be there just for show. It was loud, and ran frequently Blowing cold air into our February room No toilet paper holder. There was a half roll on the vanity. Just out of reach I might add The sink had no stopper The shower didn’t really have hot water. Not sure if that was an issue with the water heater, or due to the fact that the shower handle required 2 hands to turn, and only moved about 40% of the circle. Post stay, got an email asking for a review. The survey link was broken. Just like this old hotel If I had to stay in a hotel on Grand Blvd, near Cass, and close to Woodward, I’d stay here. For comfort, quiet, and basic room features, stay somewhere else.

I just wanted to thank Oz and the entire team for the extraordinary service you provided for our friends birthday party in the Grand Ballroom. The manager on duty Sal was fantastic—attentive, professional, and always available whenever we needed anything. The bar staff was also excellent, and I really appreciated their energy and service. The space itself was perfect, and I was genuinely impressed with how everything came together. Hotel St. Regis is a great place to host an event we will DEFINITELY be back!

I will save you time and money, do not stay here, its that easy.....okay if you aren't convinced. This property is not affiliated with THEEE St Regis brand. Michigan does not have any official five star properties, but this hotel did open before the famous brand we know today. With that being said, this is honestly an overpriced hostel. There should not be an amenity fee with no amenities. Phone did not work, terrible management that simple.

This is not only the worst hotel I’ve been to, this was a NYE party combo room and event package for my boyfriend and I, and I’m extremely embarrassed he event spent close to $400 on this horrible event as the promo online made everything seem better than it is. First, the Al Valet never came to open the door when we pulled up. But all 7 of them can stand around and talk with no visible faces, which is also concerning. Second, we got a double queen on the “renovated” 2nd floor instead of the king room that was paid for. The renovations are plank flooring and landlord special paint with art deco room numbers. That’s it. This is the most underwhelming and horrible room with no refund available. The room is dirty and underwhelming. Third, the NYE event (while not the hotel’s fault) was a balloon arch and food in pans. Not worth the bundle price. The most ghetto and ratchet event I’ve witnessed. Fourth, the walls are paper thin. We can hear every word of each song played, we can hear each neighbor and their parties in their individual rooms. We’re not going to sleep. Fifth, the phone in the room is broken and the ceiling is coming apart. N E V E R stay here! I’m appalled this hotel even has the St. Regis name despite no affiliation with the luxurious brand. If I could give 0 stars, I would. Never would have chosen this place to bring in the new year.

Hi, I would like to compliment the desk receptionist. We came in on Friday, February 7 around 1 PM. She was an young lady with long hair and African American. WHAT AN EXAMPLE OF EXCELLENT SERVICE WITH A SMILE. In my book should would receive 10 stars. Kudos to Hotel Saint Regis Detroit for her hire.

Positive: Incredibly friendly staff, great location, cozy rooms. The free Q Link line took me straight from in front of the hotel to right outside Ford Field for a Lions game. I had a lovely stay and highly recommend. Negative: ""

I wouldn't recommend this hotel. The staff are pleasant, the location is convenient, and the lobby is nice but, as others have observed, the guest rooms are just...fine. Akin to a 2-star roadside hotel, really. Poorly renovated and not particularly commodious. Clean enough, but not in keeping with the way the establishment presents itself.

My Late piano teacher lived in the apartments, Decades ago. I went for the NYE party. $300 for the room, Fifty for mandatory valet parking. The party was Loud. Why amplify it to 120 dB?? Bad for the ears. My earplug case was on my keyring. Also, the food line was an hour long. NO pizza or carving station by the time I got to the front. No Dessert, either. The room was comfy, But NO alarm clock. And...the heat pump would cut off during the night...65 F when I woke up. The wakeup call button didb't work, Either. And.. NO Breakast if Any Kind! "The Chef Quit." Fortunately, I found a little place down by WSU. Do Better, Guys.

What a wonderful stay. I visited Detroit, Michigan over Labor Day weekend and had chosen the St. Regis Hotel on W. Grand Boulevard. The architecture alone gave it a strong and elegantly classic look. Walking into the lobby, I noticed amazing Detroit artwork and stylized furniture. The concierge was friendly and check-in was very easy. I was a little taken a back when I asked if there was a nearby Target, CVS or Walgreens and they responded with a "You'll have to Google that." The hallway to my room was clean, nicely lit and very welcoming. My room had two types of screens for the windows. 1) That blocked out all sunlight, 2) That lightly filtered sunlight into the room and deterred people peeking in. The bed was soft and amazing, great fluffy pillows and a nice navy colored blanket at the foot of the bed. Other amenities include: mini fridge, iron, ironing board, easy to use television, microwave, great smelling lotion, shampoo, conditioner and soap! Roaming on the lobby level I saw a round bar and cocktail lounge and lots of comfortable couches.

Stayed here to attend a nearby wedding. The lobby and the hallways look decent. But It is hard to read the room numbers on the signs outside the rooms. The room itself was substandard, dirty and unattractive. No pictures on the walls. Boring, cramped, peeling veneer on the furniture, dirty and seedy. I took a shower and the shower had no drain plug. The water didn't drain while I was showering. Detroit is an amazing city and there are so many amazing photos of it that you could put on the walls. I am not sure who the owners or managers are of this hotel but for the money they charge, they should be able to make it a much more enjoyable customer experience. Right now, it sucks. I wouldn't recommend anyone stay here. It just felt very dirty and frankly unsafe.

This was the filthiest hotel I have ever stayed at. Don't let the fancy main floor fool you, the rooms are absolutely repulsive. $200 wasted, I am NOT happy. The vent in the bathroom was unacceptable, CAKED with dust and dirt, the fan wouldn't even run. We opted to not even use the shower because it was so gross. I've stayed in $40 Red Roof Inns that were more impressive than this. Not to mention the paper thin doors they have on the rooms, I could have kicked the door down easy with just my socks on, and the gap under the door going into the hallway- could easily roll a tennis ball under it. Not safe. The gap is so large all of the light from the hallway floods into the room all night. I have never felt so scammed by a place before. What a complete waste of money. $200 DOWN THE DRAIN. Oh and the cherry on top, BUGS. See attached pictures.

The hotel is a catfish. the lobby and pictures boast a beauty location but the rooms are awful, dingy, poorly lit, no mini fridge. The bar is vastly over priced. It's 'renovated but dirty'... I was so disappointed and will never return. not worth the time and mone. DO NOT BOOK HERE

I love this place, the 1 star reviews make no sense food took 5 minutes to get food and drinks, plus bedroom was amazing no cockroaches, no dirty, no anything, everything perfect.

I came for a birthday party and to my chagrin 1 bartender waited in line for 20 Min before I gave up and went in search of another bar sad because the venue is nice and upscale

This is not a St Regis it is a play on words aka lie. This hotel name is The St Regis, and it is nasty hot mess. Dirty, blood on lamp shades, gum on furniture. This is nothing less than a MOTEL. You know rent for the night so the ladies of the night have a place to work. Don't waist your time

I have never left a very bad review, but after my night here- I feel like I have to. This was quite possibly the worst hotel stay of my entire life. Let's start at the beginning. I pull up to where it says "valet" and no one is there. I wait about 5 minutes and no one comes. I try to call the front desk (3 times!) and the number was out of service. I ended up parking in what I assumed to be the hotels lot- but I was guessing. I check in, asked if it was alright if I parked in the lot and was told "yeah probably." Strange- I walked into my room which was right across from the elevator and immediately noticed it was humid and the air was thick. The door to the bathroom was also closed, which I thought was odd. I go into the bathroom and the shower was running. I tried to turn it off but it wouldn't budge. I went back to the front desk and asked if I could switch rooms as I didn't want to listen to running water all night but there was no rooms available (I find that hard to believe.) They told me they would send maintenance up. I left my room for a few hours to grab dinner and returned around 10pm. I went up to my room and the shower wasn't fixed. I tried everything to make the noise stop (towels, closing the doors, etc) and nothing. I tried to turn on the AC for some white noise when I noticed about 20-30 ants allll over the windowsill. I went to the front desk AGAIN and asked about the shower (which apparently couldn't be fixed until the next day) and then I informed them of the ants and they said there was nothing they could do. It was outrageous. They did give me $25 dollars off my room (unhelpful, because I'll never get that night back) and I didn't sleep a wink between the ants, shower leaking, and the elevator noise. Stay ANYWHERE else. I'm serious. Ants Leaky shower Uncomfy Unsafe

WORST HOTEL EXPERIENCE EVER. First off, no one was at the front desk. We had to say hello several times before someone came from the back to assist us. The hotel was a ghost town. Absolutely the worst hotel experience ever. The associate Gave my mother in law our room. Then he gave us a room already occupied. When we informed him, he then gave us another room. That one was occupied, by my in laws that had just checked in. After that, we were told our room wouldn't be ready until later. My husband called before we attempted our next arrival. The front desk informed us we would be upgraded to a suite and he would notate all the issues and the upgrade for the next front desk person. Upon our second arrival, the front desk associate had NO notations from the first associate and attempted to give us keys to my in laws room AGAIN. The associate then had to check to see if the suite we were promised was clean. Finally we got a room. My in laws room had no heat and they had to be placed in another room. This was all on THANKSGIVING. The suite had peeling wallpaper, carpet was coming up, the bed was hard and we only had hot water (no cold water at all) cleanliness was lacking. The bar area did not open after being told it would open at 5. We will never stay at this hotel again. Unorganized, unprofessional, more training and staff is definitely needed.

OK, it's like they sort of want to be a hotel, they've renovated it, but... Heat in the room doesn't work, and it's Detroit... In the winter time. Guy came up reluctantly, tried to get it to work, to no avail. The phone in the room to call the front desk doesn't work either.. or to call anyone else for that matter. Just a dial tone. Weird. Creepy. Sad. Just don't. Go elsewhere.

Beautiful hotel. Great location on Grand Ave, with a kind Staff. If I could rate them separately, they would get Five Stars. Upon check in, I was informed that: the hotel was old and to leave the blinds and curtains closed for maximum cooling/ no one would service the hotel room due to COVID19/leave trash or towels outside/ice could only be provided by the supervisor or manager, and they weren't always on duty. If they'd told me this when I called in to make the reservation, this review would have been about an Airbnb. I believe the hotel was taken over by a new company last year. Perhaps renovating is still in the works. When I compare what I paid to what I got, the cost difference has to be going towards making room quality better for the next occupant. Even with the blinds down for 4 days, the room never got cooler. At one point I opened the door to allow the cool air from the hallway to enter in. But I must say thank you to Hotel St. Regis. The revolving toilet seat, added an air of mystery that kept me on my toes (pun intended). Firm thighs and calves are never a bad thing. When/if this hotel gets the love and care it deserves. I think it will be amazing. In the meanwhile, friends do let friends drive drunk. And I can't allow you, my friend, to stay at this hotel.

We stopped in the St. Regis for a few cocktails. I've been to the newly renovated hotel, but my friend wanted to check it out. He said it's been quite a few years since he's been there. We both found a few seats at the bar and decided to order some cocktails. My friend ordered a bourbon sour and I ordered a margarita. Our drinks were fantastic. Quite often the bar area will host a DJ and entertainment. We both enjoy live music. We were shocked when the manager bought us another round of drinks on the house! How cool was that! We will most certainly be back to the St. Regis.

Are you looking for a loud nightclub? This is it. If you were hoping to relax and sleep, this is not it. There is a DJ in the lobby until 2am. Does the incompetent hotel staff mention this at check in? Well they wouldn't be incompetent if they did. On the plus side your bed will vibrate with the bass.

2 out of 4 days I had no hot water in the shower at all, and the other 2 days the "hot" water was lukewarm, at best. Woke up several times in the night in a sweat because the A/C kept tripping off. Asked for maintenance to look at both and it never happened, or if they did, nothing changed. The main street is a popular location of racing cars in the middle of the night and the hotel had large loud parties booked under my room 2 out of the 4 nights that raged till past midnight. One of those evenings there as 3 parties all at the same time, taking up all hotel parking. When I complained about not finding a parking spot due to party guests, a female manager told me that not a single car in that lot was from any party goers (she said this while we were both in the parking lot having party goers going to and from their cars!). One evening, the marijuana smoke was so heavy in the hallway that you could see the haze. One room door on the floor had the lock/handle kicked off. Staff was great and tried to be accommodating the best they could except that one female manager who just didn't care and said my complaints were me being the problem.

Booked and paid for 1 night 2 adults queen double room. Arrived at check in but their were no rooms cleaned yet. 50 minute wait and they had a room for us on the 3rd floor. Can I get Ice, No, wait till the bar opens at 5. Bar wasn't open by 5. Is there a restaurant, No McDonalds is to the right. Room is cold (62) Maintenance will look at it. Went to our event and returned to a 55 degree room and maintenance was not available on the weekends. Front desk explained how to reprogram the heat unit. It resets to a/c mode every 30 minutes, So we were up all night trying to keep from freezing. I asked for extra blankets because of cold room, they don't have any. I asked to change rooms, none are cleaned. Bed was horrid. My backpacking sleep rig is softer than this thing. Gave us 1 wash cloth and 1 hand towel asked for and extra for my travel companion, Sorry housekeeping has gone home, maybe she can get one in the morning. No microwave. No coffee or food in the morning, find a restaurant, hurry up and check out. Then they hit us with $20 parking fee after booking and associated fees. View: Roof tops and parking garage. Keep your leatherette blind pulled down Furniture, worn out and veneer peeling or scratched off. Fire alarm painted over and Smoke detector wrapped in a black plastic bag. No sprinkler head.

This place is not a real St Regis! This place is a joke! Dirty rooms they have updated the lobby and two rooms in the entire building. We was given a room that didn't have sheets ? Unbelievable ! Carpet was disgusting. Other guess was also leaving after given several room keys to different room which was all dirty! Management was unbothered and acting like this was standard. Do not stay here! Only person was nice was the guy working the parking lot. He was even embarrassed by the hotel and recommended a better hotel to stay. This place is a motel with a lobby. One star at best !

Would not stay here again. Room was sparse and in disrepair, toilet paper holder ripped out of wall, toilet seat broken, A/C did work, windows open to the street below, but did not have screens, ice maker on floor...but did not work. Live music on first floor shook the walls until the wee hours of the morning. Sad to see a historic hotel in such miserable shape. Stay elsewhere.

We booked this as an express deal for a Foo Fighters concert which got canceled but we already paid for the room. On priceline this is listed under the "downtown Detroit " express deal which it is definitely not downtown. The hotel is newly and currently under renovation and looks stunning. The lobby bar is beautiful. Check in went great, lovely gentlemen. Its is $20 to self park your car in their lot with in/out privileges. Our room had a mini fridge no microwave yet but he said there was one available. I like to stay downtown within the range of the ppl mover but if not being downtown doesn't bother you definitely try the hotel yet.

I don't know, we had a good time here- room leaves just a bit to be desired- but hallways and common areas are really neat and very clean! Friendly people and staff, location is fantastic... it isn't as fancy for creature comforts as you might think, but I wasn't expecting that- so I wasn't let down

I could give it more stars cause they are under construction. However, my stay there was not like years ago. They have downsized their rooms, and the rooms are Bland, no art. We had to go to the downstairs bar for Ice, and the bartender acted like we did something wrong when we told them there were no ice machines on any floor. I think they wanted a tip. Our stay was not like I pictured it to be, mainly because we paid for a top-notch room and got a very small room. Very bland paint and no art. They will have to do better for me to go there anymore because I remember how St.Regis was back in the day. I was too embaraced to take pictures because even though the lobby was modern, it did not attribute to the taste of the previous owners.

I've never written a review in my entire life but this hotel is so terrible I am dedicating the time to write one. To start off there was no fridge, no microwave, no bathroom fan and the A/C fan never turned off. I was there on a business trip and all room and parking fees were to be charged to the company credit card. I had to give them my card for "incidentals" though when I checked in. Day after I check in I see the hotel has charged me $800! I immediately spoke with the clerk at the check-in desk and he proceeded to tell me my card never should have even been authorized for that charge in the first place. A motel 6 would be luxury compared to this place. 0/5 stars I guess I'm lucky there were no bed bugs and my room wasn't flooding, but you would think for the amount of money and headache they give you there would be offered meals (such as breakfast??) but no luck there either.

I wrote a review on 7/27/23 regarding no cold water in the shower or face bowl making bathing very difficult. I also stated that we were charged a second night by the system I want to report that I was refunded the second night. Thank you!

This hotel is a complete catfish. We booked through the website and they had pictures of the room we were booking and the room we received looked NOTHING like the pictures. Hotel is severely outdated and our ceiling looked like the San Andreas fault. The whole building looked like it was ready to crumble.

My son hosted a surprise engagement celebration with his fiancé for family and close friends on May 22, 2021. In preparation for the event, OZ was very gracious in assisting us with the planning which included providing the bar in the lobby for the evening. We appreciated his dilligence as well as the hotel's observation of COVID restrictions and protocols for the safety of all. The area was clean, prepped and ready for us to use as promised on the date of the event. The it turned out to be momentous occasion thanks to OZ and his staff which included Tiara, Sal and Bernard. I highly recommend the Saint Regis Hotel for events and other activities.

Such a terrible experience. we arrived at 11:25 am for a 11:30 am brunch. after an hour and a half, our drinks have still not arrived. this place has no manager. No bartender. Who would waste time here. wWe are a party of 11. So far they've given us bags of peanuts and water.

I was under the impression that St. Regis is a Marriott property but I was only able to book thru Booking.com not Marriott.com because it apparently is not although advertising says otherwise. I chose the St. Regis Hotel for the convenience of being able to walk to the Fisher Theatre without going outside. My mom & I were in the area to see the musical CATS on Tues. Sept. 10 for her birthday. I woke up with an unexplainable migraine, think I found out why...We checked in at 3pm, the gentleman at the front desk claimed they didn't have any queen rooms available but if we didn't mind he could put us in a double. We THOUGHT that wouldn't be a problem...hmmmm. We were first put in room #310. I called downstairs and now Ryan is covering the desk. I informed him that the left curtain is hanging/falling down, the door stopper is missing so there's a hole in the wall where the doorknob hits it, the room is cold & the heat hasn't turned on after waiting 5 minutes (he advised us to just keep the thermostat in the OFF position & the room should warm up; well it was already in OFF position so now what?!?), the toilet paper holder is broken & hanging upside down which the housekeeper knew about AND the toilet doesn't flush. He said he'd see if he could get in touch with maintenance & call me back. He did after a few minutes but claimed he couldn't reach anyone. (With all the maintenance issues we saw, this had us thinking there has been NO maintenance working at this hotel for awhile & based on the other YELP reviews I think we're right!) Ryan transferred us to room #312. THOUGHT this solved our problems. Still had issue with toilet not flushing properly, it did as long as we held the handle down. We washed our hands in lukewarm water; the water never seemed to get hot, it actually got colder after toilet refilled. At check in a female employee gave us directions how to walk from the hotel thru their restaurant to the Fisher Theater. We headed that way around 7:15pm. The musical was just ok. We left at intermission because I still wasn't feeling well & fortunately we headed back when we did because we weren't told we couldn't get back to the hotel thru their restaurant because it closes at 9pm! We got to the locked doors a few minutes before 9pm. Luckily a nice male employee heard us knocking on the door, saw our CATS programs, opened the door & let us walk through. Despite all of this we slept pretty well. NOW for the morning after...I still had a migraine when I woke around 6:15am but it was easing up. I checked my cell & noticed an alert appeared at 3:41am for a pending charge from St. Regis for $70.08. I figured they took the $50 incidental hold AGAIN & charged me $20 for valet ANYWAYS when Ryan said they would just take that out of the $50 hold but why the 8 cents?!? I called the desk again, this time Kenya answered & claimed the gentleman that checked us in was still new & didn't do the transaction correctly so it didn't appear that the $50 hold was placed on our room. Not sure how that was true when I received an alert from my bank immediately after he did at 3pm. She apologized & said the charges would be reversed at checkout. That's fine but that's not putting my money back in my account at checkout. (I had to call my bank Thursday, explain the situation so they'd release my funds.) Approximately an hour later my mom & I were disturbed by loud noises coming from the construction workers' tools/machines. I understand they need to renovate but starting AFTER 8 or 9am would've been acceptable (NOT 7am) or consideration from front desk staff by not putting guests in areas of hotel that the crew would be working on early in the morning would've been appreciated. After an hour of this annoyance I told my mom we need to checkout ASAP! I attempted to take a shower but...NO HOT WATER!!!!!!! I called the desk AGAIN to notify them of this & was told there's been no calls from other guests about the water but she'll find a room that has hot water so we can shower. I guess she just hadn't had any guests call about the water YET because once again based on the YELP reviews NO HOT WATER has been an issue at St. Regis for awhile. Shortly afterwards security brought us keys for room #305. I thought about how ridiculous this was & just threw the keys on the tv stand; we washed up in lukewarm water, packed our bags & went to checkout. The manager Tammy was at the desk now. She was very polite, apologetic & even took the valet charge off my bill. Although this was the second worst hotel experience I've ever had in 53 years, I must end on a positive note...I'm giving this review two stars instead of one based on the staff. Despite all the issues we were having, they were all very nice, professional & always tried to rectify the situation. We might give St. Regis another try after renovations have been completed & hopefully that'll be a more positive review.

We went to check in for our rooms and there was no one attending the front desk it was very hot in the lobby. We had two rooms reserved and one of them was not going to be ready because the shower was broken. I would not recommend this place. We ended up leaving and staying somewhere else.

Although the lobby looks inviting with great art work and renovated fixings all around, and the staff Kenya, Sal and Ryan were friendly, the rooms are not renovated, comfortable or inviting. Our wIndow was cracked, there were no amenities in the room i.e. tissue, additional trash can, sufficient heat, usb connection or carpeted floors- not even area rugs. It should be clear on the website that this hotel has not renovated the rooms that they charge a hefty price for. if you're looking for a comfortable stay in Detroit, look further than Hotel St Regis.

Meh. This place kind of sucks. Some very basic things missing. Here are the pros and cons. Pro: good idea to get rid of carpet in the rooms. They feel cleaner. Hotel carpet just gets gross. Pro: nice location, historic building, nice front view. Con: cannot control temp in your own room? Wtf? It was so hot for late March, and the heat kept pumping through. We finally had to leave the window open the entire time. Con: shower. Why was there no hot water at 7:30 am when I showered? At minimum, I should be able to control my own climate/comfort. You won't let me adjust the room temp, and I can't get hot water? These are BASIC amenities. This alone, made me want to complain, and inspired me to write this. Con: poor design. Thanks for the single, tiny nightstand and it's lamp with the giant base. You can't put anything on the table but that lamp! SMH Con: poor/dim lighting. So dark in the room. Con: put mini fridges in the rooms, especially with no ice available anywhere. Overall: not impressed, and not inclined to recommend or return any time soon. You failed.

Very dated hotel! No hot water. Bed broken. Unresponsive staff. Inconvenient location. The hotel requires valet but there is a parking lot on the premises. Had to frequently wait for my car even though it was parked 30 feet away. Obnoxious!! Seems they just want another $20 plus tops. Should have stayed at the Hampton inn. Would have been nicer, cheaper and far easier. (I spoke to the manager recently who kindly agreed to remove the $20 parking fee.)

This is an old hotel without the charm. There is no attendant at the desk over night, no attendant at the desk in the early morning (6am). I wanted to see my bill before checking out and the employee I found said he couldn't do that, to just leave. I stayed at the hotel for about 13 hours (5pm to 6am) for the Detroit marathon. I was charged for 2 days parking and with the taxes my final bill was over $40 more than my reservation "total," ($220.48) for a very bad experience. There are no ice machines on the floors. You have to take your ice bucket to the bar and ask the bartender for some. The air in my room could not be shut off and it ran loudly, constantly. There are no restaurants in the hotel and really nothing you can walk to. I have nothing good to say about this hotel except that the staff was friendly and tried to be helpful.

WORST CUSTOMER EXPERIENCE IVE EVER HAD!!! Our family was trying to get a room block here for a wedding, we visited, talked to staff in person, and received contract (that had wrong dates/number of rooms, etc.). Once we asked for new contract with correct info we waited through a dozen phone calls, false promises, and 5 months for them to tell us they are not honoring rate. BEWARE OF LILLY AND DONNA ON SALES STAFF THEY WILL LIE TO YOU AND NEGLECT YOUR KINDNESS/TRUST. As a former operations manager for a hotel- this was awful and now we have nowhere to put our guests. If you see this same review on other sites, that is because I am making it my mission to let everyone know they are shady!!!!

Was relocated from the Detroit Marriott Renaissance Center on 6/7/17 due to overbooking. Ugh. Three people stood around the front desk checking myself and a colleague in one at a time. The rooms were awful - broken deadbolt, dirty bathroom, light bulbs out, paint on the wallpaper, water damaged ceilings, garbage in the hallways. I travel often for work - this is the first time I felt unsafe in a hotel.

I booked this place through Priceline for $185. Checked in and discovered a gross mess (probably food) on the bedcovers that I could not unsee, but my fears of unwashed comforters were confirmed. There were smaller stains on the chair and lamp shade and a carpet shampoo smell about the place. Bathtub faucet was dripping at a good clip. I called the front desk and they handled my refund request handily, without fuss, and for that I am giving 2 stars. Good people. I am befuddled by their parking situation. Their half empty parking lot is for valet only, but surely they could charge $15 or $20 for the night and allow guests to come and go?

It really seems like some kind of cruel joke that this hotel actually calls itself the "St. Regis". Don't be fooled, this place is a dump. Where even to begin? I made the big mistake to pay $299 a night here during the Auto Show which is an obscene amount for what I got. One of the first things I noticed upon entering the room was that the desk lamp didn't work. Turns out it didn't have a bulb in it. Then it was impossible to close the curtains. Which meant that people from the office building next door were able to look right into my room the whole time. And the glaring lights from the garage across the streets would shine into my room which made it really hard to sleep at night. Also the internet connection was a complete disaster. Oftentimes it didn't work at all, and when it did, it was really slow. Generally the entire place is really stuffy and in need of a serious upgrade. Upon checkout, I was asked how my stay was and truthfully said it wasn't great, and I mentioned the above issues. The front desk employee said she would talk to her manager about a discount, and they would get back to me via email. Alas, that never happened, even after I reached out to them a couple of times. Another billing issue: When I booked the hotel, I received a confirmation for the 2 nights saying it is $598, and no additional taxes would be charged (the receipt actually said: Tax: USD 0.00). But in the end my credit card was charged a 12 percent tax, and the total was $669.76. I mentioned this in my email to them, as well, but no answer. So it is not just an overpriced dump, it is also a really shady business. They should be ashamed of themselves.

All of the reviews are true! This place is currently under renovation. The good: -location -price was good via Priceline The bad: -no hot water/poor shower pressure -the pipes were so loud it sounded like we had woodpeckers in our walls -thin walls, so you hear everything -the worst valet staff I've ever encountered -being charged for valet, even though you have to self park -shady cleaning staff. I requested no service for our room, and came back to someone in my room. When I asked them to leave, they did...only to come back 45 minutes later to try and let themselves back into my room. Luckily I was still here. There are no in room safes, so keep an eye on your belongings. Also, if you're coming to town for a big concert at the Masonic, this place will be overrun with drunk moms and dads who never go to shows. That may be an annoyance specific to me, though.

Our room was not ready upon our arrival, and was not ready for another 2 hours. The marketed renovations are surface level. Poor customer service when communicating the situation and lack of effort to correct it.

Terrible place to stay Not worth The money Just stay in a holiday inn if your going to spend money here the building is not up to code and COVID has nothing to do with this nor does Renovations it's a matter of being cleanliness . I was very uncomfortable both times I stayed here

This place is so awful, we need another word for awful. My main complaint is towards Priceline, which is where I found this place. A little misleading, says that it's in "Downtown Detroit," and it most certainly was NOT. Not that downtown was any better. But the money we saved by going in blind was offset by the amount of ubers we had to take (which was about $8 to get to town). Also, they have it listed as a 3 1/2 star hotel. We have some expectation of a certain level of service at that point. It's really like a step above a Clarion which would have been welcome over this roach motel. First...their ventilation system is so terrible, I'm surprised I didn't end up with Legionnaire's. I only ended up with a cough that hasn't gone away in two months. Thanks. Second...this hotel has a nifty history that was made for auto execs back in the day. It seriously has not been updated since then. Third...the beds were AWFUL. The mattress springs were so old and taxed, we could not get comfortable. Speaking of the beds, my husband would have been lucky to JUST get staph from walking to close to the bed in the room and there was a bracket with a screw just hanging out that got him on the leg. The wound was so bad, and based on the cleanliness and sanitary ways of the place, worst case he might have needed an amputation. Lastly, we had OK service, the front desk was pretty good (even the gentleman who was the manager when we warned them about the bracket was kind of mortified it happened to us). Unfortunately he couldn't do much as far as giving us a discount or free night because of our deal with Priceline. Which was SO NOT WORTH IT. But the piece de resistance was the nasty night clerk who wouldn't help me for like two seconds to get my boarding pass to print. Honestly, I wasn't leaving anything to chance as far as getting out of town. We got into a tiff, went back to my crappy hotel room in a bed I couldn't sleep in because it was so uncomfortable and a room I couldn't breathe in because the ventilation was so bad. How was the play, Mrs. Lincoln? Trust me guys. AVOID AT ALL COSTS.

Disgusting rooms. Poor front desk service. Security guard was on a power trip. No carpet in rooms was the only plus. Minimal hot water. Hard pass

I would like to tell you a little about my Saturday day and night on 2/22/2020. My pregnant wife is in Detroit Michigan for a Garth Brooks concert and I'm in Grand Rapids for a special event. We live in SWMI. My wife's friend booked a 2 queen room through Priceline months ago around the same day they purchased the concert tickets. Saturday afternoon after a 5 hour drive, they arrive at the Hotel St. Regis Detroit and proceed to check-in right around 3pm. They are told by the hotel staff that their room is no longer available and they'll need to stay 40 minutes away. They worked with them and there was nothing they could do. So myself during the middle of my event 150+ miles away call Priceline to get it fixed. After almost 1 hour on the phone, Priceline lets me know that the hotel was able to find them a different room within the same hotel. It would be a 1 king bed room which wasn't convenient, but was better than driving so late at night all around town. By this time, the girls couldn't wait to check-in to the room as they needed to get to the concert, so they told the hotel staff they would be back after the show to check in. Fast forward to 1am the next morning. I get a call from my wife saying that the concert was over, they went out for some food, and went to check-in, only to find that the hotel gave their room away again. At this point, the hotel is now 100% sold out and the only way they could give a room away would be to wake someone up and kick them out. As you can imagine, I am utterly furious at this point at both Priceline for allowing this to happen, and St. Regis for giving a paid for room away TWICE. I called priceline right away and was told my expected wait time would be over 25 minutes. While holding, my wife called and said to not worry about it, they've lost patience, and are driving. There were 3 major events in the city on Saturday night and a cursory search showed all the hotels were booked for the evening. In the end, priceline gave my friend a full refund, but I am extremely furious for more than a few reasons. 1. They booked a room well enough in advance that there should not have been any issues. 2. St. Regis not only gave away their room once, but TWICE. 3. After driving all morning to get there, go to a concert, and find out so late that the second room was given away, my PREGNANT wife had to stay awake even longer to drive again. 4. The lack of sleep and not having a room to stay in put my wife at danger, my wife's friend at danger, and my unborn child at danger. I have a theory of what happened. My wife's friend booked the room in November. She noticed a couple days later that the room prices surged, likely because of the events going on. When the hotel went to check them in originally, they noticed the much smaller fee they were paying and knew that there would always be someone willing to come spend more, so they booked the room. Either sometime through the night, or for whatever reason, someone later showed up, offered to pay full price for the hiked rates, and they saw that they still hadn't checked in, so booked the high paying customer instead. So until I get a better explanation of why the room was given away twice, this is what I'm going to believe. This pisses me off. My wife's friend, wife's, and unborn child's lives were put in danger for $200-$300 by the hotel. I'm furious with St. Regis for allowing this to happen not just once, but twice. I'm furious with St. Regis for not finding a closer place. And I'm furious with Priceline for not correctly fixing it the first time and getting them a 2 queen room at a neighboring hotel after the first cancellation. I will never give St. Regis any of my business as it's apparent you can't rely on them. Most people get a room. But there's always that chance that your room won't be there when you're ready to stay. I will also make sure that my family, friends, and business partners know about this incident and suggest they look elsewhere. I'm also mad at Priceline and we may need a break. I did enjoy how they attempted to help on the phone and even the person I talked with seemed frustrated that the hotel would just cancel a reservation like they did. However, like I said before, they should have found a neighboring hotel right away and put them in that one. Instead, myself and the original person who booked each spent an hour on the phone only to get a lesser room... which also got cancelled. I hope people that actually take the time to read this story take what we've experienced before deciding to book with St. Regis Detroit.

Wow... staff is actually really nice. But... toilet seat was broken when I arrived. No other rooms available. No one to fix it. Room doesn't get cleaned-- even with the correct door sign hung on the knob. Day 4, no hot water in the morning. Night number 4 I discover nails poking way up at threshold of bathroom. Where the carpet ends and the tile begins. Room is actually pretty decent other wise. But mostly a joke.

This place is an absolute dump. It's in no way affiliated with the St Regis in NYC. Don't be fooled by the pictures online, there is some catfishing going on. The room had no overhead lights. The walls had chunks of paint missing out of it. The bathroom doorknob was broken, it had a hole in the middle. There was no hairdryer or bathroom vent. You aren't able to adjust the shower temperature at all, so I got overheated to the point of vomiting when trying to shower. When we walked in, there was standing water in the tub. There were toothpaste splatters all over the mirror. There was hair stuck all over the shower walls. There were wads of hair and dust bunnies in the corners of the room. The phone wasn't even plugged into anything. The toilet paper holder was hanging off of the wall. There is a club on the first floor that you can hear, all the way up in your room. When I saw the room and went back downstairs to ask the receptionist to have the housekeepers come clean our room, she told me to stand to the side while she figured out what to do with me. When 20 minutes had passed with no acknowledgement from her, I gave up and walked off. The room was so bad, we dreaded coming back to it at night. When we did, the room reeked of marijuana smoke. My husband was able to complain and get our room switched, but the replacement wasn't much better. It was an awful experience and it totally ruined our trip. Good luck getting a resolution from management, though. They couldn't care less. The parking costs $20 a day, but it isn't secured at all. Don't believe the lobby signs about ongoing renovations, I never saw a single workman. I suspect it's their way of pretending that this dump of a hotel isn't the final product. My card was charged three times for the stay. Once for the room amount, once for the "incidentals," and once again for both amounts, and just today at check out, another charge for the total amount of the two charges showed up. I'm still trying to get it straightened out with my credit card company. Avoid this dump like the plague. I'm so serious.

I stayed at this hotel 3 years ago in 2019 when they started construction and was very disappointed. Fast forward to 2022 I thought the remodel was complete... first we were sent to a hallway without room numbers, then when we found our room it was already occupied. We went back to the desk and we're given another room number, it was not a remodeled room. it was dirty, the air conditioner ran constantly and it was a queen bed and we paid for a king. We asked if we could get a king bed like we paid for and were told they didn't have any. I asked if I could have a refund for the difference and they also said they couldn't do that. Same manager for both stays. I will not visit this hotel again.

Well, after 35 years of traveling through numerous states, countries and continents I can actually say I've finally discovered the worst hotel ever! There are so many bad things about this dump it's hard to know just where to begin so I'll make it simple. For those of you who would expect, oh I don't know, hot and cold running water, reliable house cleaning, a TV that gets basic channels, a way to control the temperature in your room or water pressure you probably should whip out your phone or your AAA book and look else where. Have you ever had a hotel room (an expensive one at that) where you feel like you have to wear socks all the time cause you're afraid to walk on the carpet barefoot? I honestly was afraid to climb into bed without a wetsuit for fear of what may be lurking between the sheets. My shower was so bad (see attached photo) that I had to run around under the drip and hopefully time it when the water was hot. Of course that was better than the time I went to the sink to brush my tooth and had no water at all! At least it only took maintenance two days to change my shower head which did absolutely nothing but hey, at least the next guy will have a brand new glistening shower head that doesn't work. In closing I would like to commend some of the front desk workers who actually made an attempt to try to bring my experience up to Motel 6 quality. I appreciate their efforts however a building condemned sign and a phone call to the closest demolition company would be more realistic and then there'd be room for another Starbucks or McDonalds!

DO NOT STAY HERE. I stayed at this hotel last year. It's not modern & needs some love. I'm not fancy, so that was fine. Hotel staff are nice. On my 2nd day I came back to my room & upon entering SAW A MOUSE RUN ACROSS THE ROOM AND UNDER MY BED. I moved hotels immediately. This is completely inappropriate. CLEAN THIS PLACE UP! Never returning.

Staff was great, or at least as much as they could be given the incredibly lousy and negligent conditions, hotel is the worst I've experienced in years. First room they put me in had no running cool water (you read that right, no cool or cold water, it was all either hot or scorching, take your pick), climate control didn't work, TVs didn't work... moved to a second room that had a running toilet that would not stop with same temp issues, moved to third room with yet the same temp issues so I gave up and stuck it out. Walls are paper thin, I could hear everything the guy in the room next to me was saying until 2am, every door in the place slams shut and shakes the walls. No restaurant or food, no workout room, rooms are falling apart and are grimy. Customers are an inconvenience, not guests. This place should be closed until this renovation they keep blaming is done. And the price is the final insult. Avoid, avoid, avoid. One star is generous.