Hotel Yscla 4 Sterne Superior - Gourmethotel

As a hospitality professional, I hesitate to write negative reviews because I understand how hard the staff works for low pay. However, I cannot recommend this hotel for several reasons. My friend didn't have a hair dryer, her safe was malfunctioning, and they provided only one towel, with no spare towels available at the front desk. We were informed that towels were only distributed at 1 PM or 5 PM during housekeeping hours. The rooms were extremely tiny. Additionally, the doors wouldn't close properly unless we slammed them shut, and housekeeping entered my room twice without knocking, even once before check-out time when I wasn’t fully dressed. The staff seemed upset when my friend, who didn’t have her own reservation, stored her bag in my room while waiting to check in to her hotel. She also joined us for drinks one night and napped in my bed, which led the hotel to charge us a $100 fee for an extra guest and repeatedly harass us about registering her. Even after she checked into her own room at another hotel, the staff continued to confront us about the matter, scolding us in front of other guests when we arrived for dinner. One front office employee misheard me and responded rudely by saying, “I’m not aggressive.” I didn’t even say anything about him. When I addressed these issues with the manager, I couldn’t believe how insulting she was; instead of listening, she became defensive and argued back. She claimed the hairdryer was delivered, which it wasn’t. My friend had to store her valuables with the front office and use my hairdryer. On a separate occasion, I visited their bar where the staff flirted with me and suggested taking me home. The manager’s reply to my complaint about the staff being rude was the following in a sarcastic and insulting manner, “Well you didn’t think they were rude when you were enjoying yourself with the staff the other night at the bar.” Her comment felt incredibly inappropriate, unprofessional, dismissive and added to my disbelief at her earlier behavior. She reluctantly waived the 100 euros extra person fee, which was posted on my folio without my knowledge. The food fell far short of Michelin quality; in fact, I couldn't even finish my dinner because it was so poorly prepared. We also ate at the bar, & the pizza came unsliced and was quite bland. The beef tartare had an odd taste, so we opted for carpaccio instead. Making dinner reservations for three was also difficult. I had to repeat my request several times because the staff failed to communicate effectively with one another. They kept saying, they couldn’t accommodate a table for three. Instead of taking responsibility, they blamed us for their miscommunication and oversight. On the day of checkout, I woke up late and ended up checking out later than planned. I hurried to pack my belongings but needed to retrieve my items from the safe. While I was out, the housekeeping staff entered my room and removed my belongings without my permission. All of this could have been avoided with better communication and professionalism. If they had been kind and courteous, I would have willingly accepted the extra person charge had it been their strict policy. I truly don't understand how they can treat paying guests this way. I will never stay at this hotel again. It ruined my entire experience in Ischgl. The only good aspect about the hotel was its location. *Update* After I wrote my initial review, the staff extracted CCTV footage of me and emailed it to intimidate me, which is a serious violation of my privacy and against Austrian data protection laws. They continue to harass me and my friends. Additionally, we tried to cancel a restaurant reservation because we had checked out. Despite calling hours in advance to cancel, the staff confirmed it would be done without penalty, yet I was still charged over $452 usd for a reservation I never made. Verbal agreements are legally binding in Austria. My review reflects my genuine experience at this hotel. I stand by my comments and my evidence support them. **Avoid this place! **

unfortunately they charged us some money which they shouldn't. It was about Michelin Restaurant. We had a reservation and we had to cancelled it. They didn't warn us or make a comment when we were doing the reservation nor we cancelled it. Not to miss our plane we had to pay this amount. Overall the location of the hotel is good but the manager changed her attitude to us completely after we rejected the payment. |The breakfast was weak and the other restaurants of the hotel was not that good as well. Althought we ate every night at all of their restaurants they charged us unjustly. |I will never go again there and i don't recommend this hotel to anyone. You can find a fine or payment without knowing. |The workers from Croatia were nice and kind to us. I would like to say thank you to them.

Just finished a fantastic week at Hotel Yscla. Everything was flawless—the rooms were comfortable, the location is perfect, and the staff are some of the loveliest I’ve encountered. A special mention must go to the kitchen and the sommelier; the food and wine selections were superb. If you are looking for a gourmet experience with genuine Tyrolean charm, look no further. Highly recommended!

We stayed at Yscla Hotel in Dec.2025 and experienced a very disappointing and unprofessional situation related to a restaurant reservation at STÜVA(within the hotel).||We reserved a table for three people and later informed the hotel by phone that we would not be able to attend. At no point during the reservation process or at the time of cancellation were we informed of any cancellation or no-show policy.||When we returned to the hotel that evening, we were told that we would be charged €120 per person for the cancellation. After objecting, the amount was immediately reduced to €60 per person, which raises serious concerns about how such fees are determined.||We were required to pay this amount in order to be able to check out and leave the hotel. The written cancellation policy was only sent to us after the incident, which cannot form a valid contractual basis.||After contacting the hotel multiple times in writing to resolve this matter, the management either failed to address the restaurant issue or did not respond at all. Instead, unrelated topics such as room bookings were brought up, which further suggests a lack of clarity and responsibility.||This experience showed a lack of transparency, consistency, and customer-oriented handling that we would not expect from a hotel and a Michelin-level restaurant. Future guests are strongly advised to request all cancellation policies in writing before making any reservations.

We stayed at Yscla Hotel and had a very disappointing experience regarding a restaurant reservation at STÜVA which is located in the hotel. We reserved a table for three people and cancelled the reservation by phone on the same day, informing the hotel that we would not be able to attend. At no point during the reservation process or at the time of cancellation were we informed of any cancellation policy or fee. When we returned to the hotel that evening, we were told that we would be charged EUR 120 per person for the cancellation. When we objected, the amount was immediately reduced to EUR 60 per person, which already raises questions about how such fees are determined. We were required to pay this amount in order to be able to check out and leave the hotel. The written cancellation policy was only sent to us two days after the incident, which is unacceptable and legally questionable. Additionally, we were verbally told about a 24-hour cancellation rule, while the written policy later referred to 7 days, even though the reservation itself had been made less than 24 hours in advance. Despite contacting the hotel in writing to resolve this matter amicably, we have received no response. This experience showed a lack of transparency and professionalism that we would not expect from a hotel of this category. Future guests should be very careful and request all cancellation policies in writing before making any reservations. Update following the hotel’s public response: The hotel states that this was a no-show and that a fixed no-show policy existed. This is incorrect. No cancellation or no-show policy was communicated to us before or at the time of reservation or cancellation. We informed the hotel by phone that we would not be able to attend. At that moment, we were not told that this would result in any charge. The written policy was only shared after the incident. We have contacted the hotel directly in writing to resolve this matter, but no refund has been offered so far.

A Perfect Stay at Yscla Hotel – Unmatched Hospitality & Exquisite Cuisine! From the moment we arrived at Yscla Hotel in Ischgl, we were treated to an exceptional level of hospitality that made our stay unforgettable. The staff went above and beyond to ensure every detail was perfect, always welcoming us with warm smiles and genuine care. Their attention to detail and personalized service created a truly luxurious and comfortable experience. The highlight of our stay was undoubtedly the food. Every meal was a culinary delight, blending gourmet flavors with fresh, high-quality ingredients. Whether it was the lavish breakfast spread, the beautifully crafted dinner courses, or the cozy après-ski treats, every bite was an experience to savor. The chefs at Yscla Hotel truly understand the art of fine dining, offering dishes that are both creative and indulgent. Beyond the impeccable service and outstanding cuisine, the hotel itself is a haven of elegance and comfort. The rooms are beautifully designed, offering breathtaking views of the Alps, and the atmosphere throughout the hotel exudes warmth and sophistication. If you're looking for a place that combines world-class hospitality, outstanding food, and the charm of Ischgl, Yscla Hotel is the perfect choice. We can’t wait to return :)

food was way to overrated, too much fish. our group was not well after dining in this posh restaurant. Sorry cant recomend.

We stayed at the Yscla for a week over Christmas. The staff at the Yscla were very welcoming and helpful throughout our stay. The food was amazing, particularly the Christmas Eve feast. The wine list is extensive, and prices are commensurate with the quality of the restaurant (check out on the website if you are worried about budget) . We also enjoyed the very civilised gluhwein and music out the front most evenings. The gym was very good for a hotel gym, with, unusually some free weights as well as the advertised machines. The location was great, close to the Silvrettabahn. Rooms were comfortable and kept spotlessly clean. One of our two rooms had less storage space than the other, and nothing to separate wet ski kit from dry clothes, but the other was great. But that's a minor niggle in an excellent week - we would go back.