Alisa J.
Yelp
Really beautiful hotel! When we arrived the woman who took our luggage was really kind and was great. When we came back she was gone and from there for two nights the service wasn't good.
First of all, we loved our room. It was so clean and really comfortable. The bathroom was beautiful as well. The air conditioner made weird noises at times and when I turned it off, I don't know how but all the cold air immediately disappeared and it became so hot again. Also, for more decor they had a koi pond outside on the terrace which was kind of weird because there were tons of giant koi in there but the pond was small.
The hotel doesn't have an elevator so lugging our luggage was a pain.
The hotel has a Michelin restaurant and bar. We didn't eat at the restaurant, but when I looked inside I wasn't impressed when I saw a wailing baby just crying for so long which we could hear when we left the room. I don't think restaurants of this caliber let in young children. Also, the severs and front desk people are the same, so when I'm waiting for someone at the front desk they have to come from the restaurant to assist me which I thought was really strange.
Then we did try the bar, which had many wine options, but we received poor service here. First of all they didn't let us try the wine before the full pour. And then the man who was rude to us the whole time since we arrived couldn't give us any wine or brandy recommendations. He would just read out the menu like we couldn't read it and then he had no knowledge of anything. However, I tried the only dessert wine by the glass available and the dessert wine I had was so good and probably one of the best ones I've had.
This same man rudely told us we had to leave the bar so he could go home and that we could continue drinking in our room. Usually, you're allowed to continue to sit in the lobby area where the bar is.
Another disappointment was when the phone in the room wasn't working and I asked this man about it and he rudely told me to use my own phone, but I insisted on wanting the room phone to work so he hesitantly came up to the room to fix it.
Lastly, I wanted to get a razor kit from the desk and the same man begrudgingly helped me. And I didn't even realize this basic thing cost money until we checked out.
Overall, I have mixed feelings. The hotel is beautiful and the room was phenomenal. But the service was probably the worst service I've ever experienced at a hotel. Also the location of the hotel was ok.
Not sure if I can recommend this place or would stay there again with that level of service.