Hubbard Inn

Writing a review because the customer service was amazing. The bartender was super sweet with us and very welcoming. Regarding food, the avocado toast was nothing special, quite pricey. The coffee could be much better.

Hubbard Inn: A Disappointing Airport Experience I recently had the misfortune of dining at Hubbard Inn in the Chicago airport. Unfortunately, my experience was nothing short of awful. The chili, which I had been looking forward to, was absolutely disgusting. It was so bad that I could only manage one bite before throwing it away. To make matters worse, the customer service from the kitchen staff was incredibly rude. It was clear that they didn't care about their customers or the quality of their food. I would strongly advise anyone traveling through Chicago to avoid this place at all costs. There are countless other options in the airport that offer much better food and service.

Surrounded by dozens of drinkers at 10 in the morning. Stopped in to grab a bite to eat for breakfast on a layover, choosing to take a seat at the bar area. I was told the bar area is only for those who plan to drink booze, and I was not one of them, but I was allowed to stay since it wasn't that busy. Ended up ordering the berry pancakes with a glass of water, as they do not serve coffee here. Total only came to a little over $22. The pancakes were pretty tasty, came with butter syrup and blueberries. And while I did need to ask for them, they also come with your choice of bacon or sausage. Guess they updated the menu recently and the choice of meat use to be extra, but not any more. Service was pretty quick and friendly, made for a nice time to pass a layover that extended an extra hour.

Solid for drink at the airport. Drinks and food prices are very expensive. Food is average at best. Nothing to write home about. Service is decent though. Probably the best part about this spot!

Paid $25 for a drink and it was disgusting! Asked to return and get another drink and “the manager” said they don’t do that! I’ve never in my history of bartending told someone they can’t have their money or another option! Horrible for $25 drink that was supposed to be a simple cosmo! Southwest terminal Chicago Airport. NEVER HAD SUCH HORRIBLE EXPERINCE WITH A MANAGER! And what bar won’t remake your drink????

Our flight was delayed by 3.5 hours. The bartender was amazing and we loved her. The closing staff however took our trash about 30 mins before we left, we said thank you! We got one more drink before closing and left our empty cups on the table. The closing staff proceeded to flags us down sarcastically and rudely; “excuse me! The trash can is located right over here!” I went back and took the trash to the trash can, shocked, and apologized for assuming that they would collect it for us again, since they just did 30 minutes ago. Wild to me when paying $15 for a 16oz domestic beer and tipping over 20%.

The staff here are lazy and rude, plain and simple. I sat down, ordered a burger, and specifically asked how long it would take. They told me 15 to 20 minutes, so I placed my order and waited. A few minutes later, another customer sat down next to me, placed their order, and got attitude from the waitress, who immediately made them pay upfront. This raised a red flag, as I hadn’t been asked to pay immediately. I checked in with the waitress, asking how much longer my order would take, and she responded as if I hadn't even ordered. It was clear she never put my order in. Did she really think I just wanted to sit at the bar for 10 minutes without food or a drink?

This was a convenient place to find flying in from Memphis to Chicago Midway Airport before boarding our final flight home to Bradley in CT. Located in the center of Concourse B, it's an easy place to say this looks good and sit down for something quick to eat and drink. They are busy, of course, with other people who made the same decision for the first time, and others who seemed to be regulars and comfortable with the scenario. Our service, as a result, wasn't immediate but came before complaining. The food was decent. Cocktails were okay - odd mixes of liquor and small pours. My partner thought the employees should have spoke outside of their native language for our hour or so at the bar, but it seemed they were used to this. Menu varied from bar fare to dinner entrees. Customers who sat alone read the paper and couples enjoyed conversation. Definitely worth a stop if hungry and waiting for your connection.