Ritz L.
Yelp
I visited this establishment in Terminal A Houston Bush Intercontinental before I went to the gate for work. I looked at the menu and I didn't see any vegetarian option for burger/sandwich, so I asked the young lady at the cashier if she had plant-based burger and she said no. I did in fact mention that oh, your restaurant doesn't cater to vegetarians, bc most restaurants, especially national chain restaurants do have plant-based options. I placed my order at 12pm on 7/17/28 and I had to be at the gate at 1235. I asked the young lady could I get my fries and she said she'd check on that and in the meantime, other people's multi to go orders had come out and gone, but no fries. I'm not gonna lie, I was annoyed, bc fries should been very simple order to prepare in my opinion. She finally brought out my fries and said, "It took 19 minutes for your fries, ma'am and have a nice day!". I didn't say anything, bc I had to report to my gate and the fact that she was holding out on my fries on purpose for what reason, I really don't know. I didn't tip her, bc she was neither prompt nor courteous. I thought she had a very poor attitude to say that and took out her anger/bitterness out on me. It left me a very bad lasting impression. I don't want anyone to lose their job, but if you're in a service industry and you pick and choose who you want to treat fabulous and not treat fabulous, maybe, you need to find a different profession. What she did and said to me was rude. I'm a grown professional woman and I'm not going to engage in a petty nonsense with a child, but I will definitely write a review about my experience with your staff at your establishment. By the way, after what she said to me, I didn't even eat the fries, bc I didn't know what she did with them and I didn't want to find out. I got something to eat when I landed in Miami Airport.