Katie G.
Yelp
The ice cream is great. This 1 star is for the woman working the shop alone on 12/30 at 3 PM. She gets zero stars for customer service.
We went with our two kids and grandma. The shop had no other customers during our entire ordering and service interaction.
We entered the store and she went on living her life. No hello, no let me know if you have questions, not a word. I asked if they do samples purely to nudge her into engaging with us - we live in the neighborhood and come all the time, I know they do samples. Her reply was "you can have two." I have never known them to have or enforce a limit, especially with no other customers in sight, but okay sure - maybe she's just enforcing policy. Still a bit of a rude reply, but alas.
We sample a few things, and try to order the peppermint brownie Sunday, a holiday special. Our bored friend tells us "I'm out of the brownie soooooo..." okay, just ice cream then. We order a scoop and ask for marshmallow fluff on it. She's also out of fluff. Still bored, still annoyed by our very existence in the store. My 6yo is disappointed but is okay with fudge instead, so we switch to that. Now she's super annoyed, and with a theatrical sigh tells me that she is going to have to put the fudge in a separate cup because I've already touched my ice cream cup. Okay! Sure.
Humphry's ice cream still slaps. Too bad this person doesn't seem to want to work there.