Tony Lee
Google
(1). I have been a customer to shop at the Hung Vuong Food Market located at 1122 Washington Ave., Phila., Pa 19147 for yrs including the yrs operated by the previous owner.
(2). I like to stipulate the facts that I was so embarrassed, misled, no customer service common courtesy, & treated like a secondary citizen to the public by the Customer Service Rep., & her higher up in the afternoon on Fri., 06/13/2025.
(4.) I simply went to the store to request a refund with the paid receipt & the food item itself in good faith to show that the food item was Entirely Molded, & the label indicated to “keep refrigerated”, “No date for the best use on the Label” either.
(5.) I was told, face to face, by the said Customer Service staff as it follows:
A. No, it’s too long after the food item was bought. Pls see the receipt.
B. No, the item should have been stored in the freezer. Pls see the information on the Label. The food item Wasn’t in the freezer in the store when the item was bought by me.
C. No Refund! The said higher up stated that the food item could be exchanged this time Only, and No Exchange or Refund if it happens again!
D. And the said higher up further stated that it’s OK if it’s reported to the police (She meant, Authority, City of Phila., Department of Health, Food Protection.)
E. It’s shameful that the poor customer service consideration, no common courtesy, don’t care attitude were all demonstrated to the public! The results are just hurting customers/people, business, communities, & divides our good culture from where we are from & in the U.S.
They take advantages of my good nature.
Pls respond.