Stephen B.
Yelp
I was so longing to purchase a loaf of French Batard. After making the short trek to their bakery, I purchased a chocolate chip cookie and vegan cookie, both of which were delicious. As my wife, son, and I were enjoying our cookie, it came to me that I should share the loaf with my son who lives in New Haven. I took my my loaf in it's brown bag back to the employee and asked if she could cut it in half so that I could share a half with my son. The employee said she could not cut it. No problem. I asked for a second bag which she kindly gave me. I began to cut the loaf with my hands when a man, I am assuming the baker, who perhaps is even the owner, began chastising me for breaking the bread in half. I told him I just wanted to share the loaf with my son. He didn't care about my wishes as a customer. Instead, he continued to tell me that I was wrong for breaking the bread, especially in front of him. I repeated my wish for sharing the bread with my son. But he continued to insult me. I told him I could no longer enjoy the loaf and left the two halves on the counter. I am one who does not believe the customer is always right, but this man's insults were unprofessional. Their bread is absolutely delicious. If you are in the area, by all means, go and purchase a loaf of their French Batard. Just don't tear off a piece in front them.