Lisa A.
Yelp
I want to start off by saying, The Viceroy Hotel was nowhere in my weekend vacation plans. I arrived to DC super early, and needed a place to stay until my friend's arrived at our intended vacation Hotel for check in. I booked the Viceroy through the "Dayuse" app and caught a pretty good deal for a 7am-5pm Hotel stay. It was my first time using the App, and did not have very high expectations outside of being excited that the reservation came with pool access.
I arrived a little before 7am and was greeted by John, who not only allowed me to check in a little early, but was able to upgrade me to a larger room for my short day stay. The room was gorgeous, spacious, and clean. I also appreciated the Google Voice as an added amenity to the room.
Their in hotel Coffee Shop opened promptly at 7am, where I was greeted by Marcus who whipped up an amazing Oat Creme Brulee Lattee. It was seriously one of the best lattes I've ever had (and I am a former Barista) They also had a nice selection of sandwiches, wine, beer, and snacks.
At 8am I shot up to the Rooftop Pool (Which turns into a rooftop bar after 4pm) The pool set a whole new experience to working remotely. It was quiet, and there were only a few people up there at a time.
I checked out at 5pm, and the Front Desk Team checked me out Quickly. The front Desk Team (Karen/Ariel) were so warm, bright, and pleasant. They suggested great places to eat, and visit in the area, and encouraged me to return. Karen shared her card with me after my comment of wanting my same room back on my next visit.
When I met with my girlfriends at our intended hotel they were pouty, and disappointed because our initial Hotel had marketed that they were more high end than they actually were, and didn't feel that it was appropriate for a weekend celebration. I immediately called Karen back at the Viceory to see if we would be able to be accommodated to last minute. Within an Hour I was checked back into the Viceroy thanks to Karen saving the day. We expressed what we needed in our room, and what were were trying to accomplish, and she not only exceeded our expectations, but checked in with us throughout our stay to ensure we were comfortable, and taken care of. Karen understood the assignment, and gave more than what was needed to be given. She is a gem, and should be protected at all costs.
I have never been so accommodated to when traveling domestically. I made sure to share with all my friends in the DMV area that the Viceroy was it for me. All of the staff were pleasant, and helpful.
Aesthetically the Viceroy is a Social Media Playground. I am looking forward to their restaurant Dovetail to open, but we still took some nice pictures in their outdoor area,
The Viceroy was everything we needed for a girls birthday weekend trip, and I want to thank the staff (Especially Karen) for saving the weekend, and making it stress free. I will be returning...