Michael M.
Yelp
Dear General Manager,
Your new chef, has ruined your pizza. As a former vocal supporter of your pizza, a full blooded Italian, and former resident of the pizza capitals of the United States. I can assure you, that whoever they are, they do not know what good dough is, what pizza crust is, or given their version of it, even what it is supposed to be. Your pizza used to be one of the best in Durham, only surpassed by Toro in my opinion. But this version, is not good, at all. Please ask your chef to learn how to make dough and then to make dough worthy of pizza crust, both are an art form your business used to master. Dough is everything. And this chefs version is nothing. The grandma used to be thick and fluffy how good Roman pizza is, which was once my favorites, now tastes like low grade, dense, flat, flavorless frozen school pizza.
And don't get me started about the sauce. This is definitely not made with San Marzano tomatoes. It taste like it is out of a jar, one that has been sitting on t eh grocery store shelf for quite some time. If the chef is trying to make their own sauce, they clearly do not know how to make it, it is all salt and way too much of it, and acidic tomato, with no taste of TOMATOES, a clear sign of someone who doesn't know how the hell to make tomato sauce.
It tastes and feels like you have gone cheap on the cheese. This is not Italian mozzarella, the taste reminds me of 100% store bought in a plastic package next to the Kraft American singles level of cheese.
I can see looking to save here and there on ingredients to cut back on costs, but your chef has ripped the heart and soul out of your product to make it less then store bought crap. The more I try to eat it the more I realize it qualifies as nothing more than garbage. Which is where my $20 for this pie is going, because this is not edible.
I swear and i promise, "Grandma", is rolling over in her grave. Please make the change to your kitchen before we see another great Durham restaurant and institution fall to the wayside with the fast coming expansion!
Your staff as always were excellent and understanding of all of our frustrations. As we sat at the bar 2 long time customers also came up to complain about how bad the pizza was compared to what it used to be. And as much as we could see the staff trying to protect the product and the kitchen staff, their frustration and agreement with said product compared to what it once was, was almost impossible for them to hide.
Many thanks,
LITERALLY EVERYONE