Hyatt Centric Congress Avenue Austin

Loved the hotel|Great location |Great rooms and the valet staff and concierge were second to none.|Seth and Jocelyn were two that stand out. They were kind, they brought my car down promptly and my car being taken good care of in valet alleviated a lot of anxiety that I had when it came to downtown parking. Would totally stay there again, thanks to the awesome valet service and people like Seth.

This was the perfect place to stay downtown for a concert. Easy walk to Moody amphitheater and close restaurants that were delightful. Rooms are clean, TONS of areas to set your things. Love the simple layout. The view was insane. We went to the rooftop bar for a nightcap and it was lovely. On the way out the staff even gave us a special treat for our girls just because. 10/10

The hotel stay was great! Jon at valet was very helpful and extra kind! |I would definitely come back next time I’m in town. I’d like to give a big praise to Jon at valet again. He helped make my morning and got me on my way. He is a great employee and I hope to see him again.

The room was perfect for a solo business traveler. Thanks for the American Express perks. They are a nice touch. ||The restaurant was cute. Good food. And Ever was attentive and friendly. ||The location could not be better. ||Perfect experience. Thanks!

The location of this hotel is perfect for exploring etc it’s also quiet at night which is great to get good night sleep. The rooms are the cleanest I have ever stayed in and all in great condition. The concierge is very friendly and welcoming. They open the door for you when you leave and enter which seems odd to mention but made us feel special. My stay here has been the best I have ever had. We also had a great view of the capital building. I have never stayed at a Hyatt before but I will now going forward.

We spent two nights here as a family during our weekend vacation to Austin. The location was convenient for us and close to a lot of the things that we wanted to do during our stay. The gym was amazing! A couple of things to note. There is no parking on-site so you have to valet through the hotel and it’s $55 per day but you can come and go as many times as you want. Seth and the other valet folks were very helpful and prompt as we wanted to come and go. The hotel provides 2 bottled waters in your room per day and additional bottled water is $3. We brought refillable water bottles and they have a water and ice machine next to the gym so we stayed hydrated. Overall, we had a great stay!

The bar and terrace were beautiful! Also, the view out our window of the Capitol Building was gorgeous! The beds were comfortable. The art work, furniture, and color schemes were interesting and colorful. The staff was friendly and welcoming.

I chose this Hyatt specifically due to its location to the Paramount Theater as I was traveling to Austin to see a show there. The hotel is quite literally right next to it. It was so nice just walking to the show and walking back up to my room. This hotel far exceeded my expectations and have ruined all other hotels for me. The staff was so incredibly kind to me and my brother when we arrived for our one night stay for the show we were going to see. Check in was very fast and easy, and the lobby was quiet and peaceful. Now let’s talk about the VIEWS! They are completely unreal. There are so many windows on this building, no matter what floor you’re on - you can see downtown Austin in its entirety and it’s absolutely beautiful. The rooms were very nice, incredibly clean, and very unique in the layout. I really loved how different this hotel was compared to others I’ve stayed in before. But the most important part? THE FOOD! I ate and drank primarily at the hotel. I ordered the pizza and quesadillas and they were to. die. for. The bar staff, especially Ignacio, were so attentive to my brother and me every time we came down for a drink. He was incredibly on top of things and always made sure we left with full bellies and a good time. He made AMAZING drinks and just as good food. I cannot recommend this place enough. The atmosphere, the staff, the rooms - everything was so amazing.

Rate 3.5 First time staying here. It's a great location. If you're going to be out and about and less time in the room this would be a great place to stay. But if you need a refrigerator or computer access, none are available here. They have a cooler ( for drinks ) in the room but it's not cold enough for food. For my stay I needed to work on my laptop and sought a computer to access when my laptop was acting up. I also purchased food to consume later and discovered that they can refrigerate your food but you have to list it, sign you agree and they store your food??!! I don't like that idea. So I requested ice ( which they deliver) to chill my food since there is no personal access. So my stay here was a bit tough. But I must say, the rooms are nice and comfortable.

I recently stayed at the Hyatt Centric Congress Avenue Austin, and I have to say it was a pretty good hotel overall. While there were a couple of minor drawbacks, I would still recommend it to others. One thing that I found a bit confusing was the layout of the hotel. It took me a little while to figure out where the lobby was located. It would have been helpful if there were clearer signs or directions to guide guests. Additionally, the room I stayed in was on the smaller side. It felt a bit cramped, especially if you have a lot of luggage. However, these issues didn't significantly impact my stay. Now, let's move on to the positives. The hotel's location is simply amazing. It is situated in a prime area, Congress Avenue, which is known for its vibrant atmosphere and numerous attractions. Being in such a central location made it convenient for me to explore the city and access various dining, shopping, and entertainment options. When it comes to the room itself, I was impressed. It had a new, modern design and was impeccably clean. Everything looked fresh and well-maintained, which added to the overall comfort of my stay. While my specific room didn't offer a particularly nice view, it wasn't bad either. It's always a plus to have a pleasant view, but it didn't take away from the positive aspects of the hotel. Considering all these factors, I would recommend the Hyatt Centric Congress Avenue Austin to others. It may have a slightly confusing layout and smaller rooms, but the amazing location, modern room design, and cleanliness make up for it.

My company had an offsite here, it was all good. A fairly brand new hotel, very clean, trendy and comfortable. My room was very comfortable and clean. I enjoyed my workout in the fitness center and hanging out with my coworkers on the patio on the 8th floor, which is also the lobby floor for checkin, bar, and etc

From check-in to check-out, hospitality, cleanliness, the room, everything was top notch. I stayed four nights and did not experience a single negative. The staff is attentive and friendly, the room is absolutely beautiful with a modern touch, and everything is well kept and clean. I had the "do not disturb sign" on the door my first day there because I was not in need of any housekeeping attention, and the housekeeping manager sent me a text to confirm if I needed any items replenished. I really appreciated the care behind that. The rooftop bar is also great with a chill environment. The bartenders treat you as if you've met before and the food is delicious. I highly recommend staying here!

I had the pleasure of staying at the Hyatt Centric Austin when my best friend that is a flight attendant had a layover in Austin and she was staying at this beautiful hotel. The service is the experience that I'm sharing. I had removed a ring and placed on the nightstand which was left to me by my husband's grandmother, Nonna. A simple gold band with her name and her husbands name engraved on the inside of the band. We were very close and the ring is very sentimental. The next day at work, I looked down on my hand and a feel of dread came over me when I realized I had left my ring at the hotel! I was sick to my stomach as I figured it was long gone. I called the hotel and spoke to a gentleman that connected me with their security department. I spoke with Dominique and she asked some details about the ring. After confirming, she shared that the housekeepers had found the ring and turned it in. I was absolutely thrilled!! I went down and met with Dominique and retrieved my ring. Thanks to the character and honesty of their team I have this very special ring back on my finger and I am truly grateful! I also wanted to highlight the valet attendants, Jabari and Rabbi, very personable and friendly. They are the first representatives of the Centric and they are doing an outstanding job! I look forward to staying at this hip boutique hotel in the future!

Valet parking was the only option (which was $60) , during check in front desk receptionist had let us know the breakfast buffet was complimentary which was not the case , paid $80 for 3 bagels . Room space was very tight & pillow had food stain from previous people . Overall stay was terrible & over priced for terrible service. Employees should stop giving false advertising.

Checked in and staff was pleasant. Got to my room and was kept awake till 2 AM by a night club right below my room. TV didn't work, and maintenance no showed me to repair it. Tried to grab a coffee on my way out and was COMPLETELY ignored by the staff to the point I gave up and left. Mentioned it to the desk staff who said "sorry" and then did nothing. Looks great from the outside. Rotten on the inside.

Not for families Pros- central location, safe and clean Cons- room layout, A/C, no microwave, $50 daily valet is only parking option We stated here over the traditional Hilton or Holiday Inn type hotel because my husband got a deep discount from work travel points, etc. That made it worth it for us. But if we had it to do over again, we'd stay somewhere else. The layout of the room is wonky and cramped. It's like a big square that has a wall running down the middle, separating 2/3 of the space where the beds are from the 1/3 that is the bathroom- literally. The bathroom is not a separate room. So at the foot of the beds is maybe four feet, then the wall separating the bathroom from the beds that has two doorways on either extreme that lead into either end of the "bathroom." This is a galley-style with the toilet and shower each against that center wall, and enclosed in their own shower-stall. The main door to the room opens up into this bathroom/galley area, so there is a shower curtain to pull across for privacy in case someone opens the main door, with the opposite end being the window wall to outside. If you get up to pee at night, you have two options: pee in the dark, or turn on the bathroom lights. Since the bathroom openish concept w the room itself, this means the bedroom gets halfway illuminated, too. This also means that the room gets super humid and stuffy from the shower- and the air conditioning is a whole show. It's loud and cuts on and off, and there are two options: suffocate or freeze. There aren't any closets or dressers, so I haven't found any blankets other than the down duvet on the bed. So we are opting for the Arctic blast while sleeping under a million-degree duvet. No iron, no place to hang or set suitcases, no microwave. Industrial chic, artsy modern decor- but they forgot this is a hotel where people are traveling and need a place to put their stuff besides the floor, and a place to put and heat food. No iron, ironing board, but I just found a steamer, so that works. This was our first and last time, unless my husband gets points again and our stay is free or close to it!

staff accused me of smoking in the room on Labor Day when I wasn't even there. I had to Uber because they kicked me out, they were hostile and immedi called security who escorted me to the room and out and even he said it didn't smell like weed and it's because I didn't even smoke weed in the room! they charger my card $700 for one night and put a WOC out on the street with no remorse the GM there a lady said I wasn't of standards to the hotel. seems very racist and classist and I don't support what austin is becoming. the staff needs a meeting on deescalation and discrimination. I got half the $700 back but they still owed me the smoking fee bc they agreed it wasn't my room. which they didn't give back I had to call HQ and they approved it.

Let me start by saying that the staff was great; from the valets, to the front desk, to the bartenders, and wait staff; all very helpful. Location was great because we attended a premiere at the Paramount Theater next door. Lots of great restaurants in the area and we had a great view to the capital on the 25th floor. After a two night stay, I can say those positives were a mere consolation to our negative. Like another reviewer expressed, and a couple who also stayed there at the same time, the rooms we had were small; too small. A real estate agent would put a positive spin on it and call it quaint or cozy, but it was frustrating. I have an RV and I see where the designers did their best to cram as many things together in a small space, like an RV. No room for any desk or any real drawer space, only small drawers under a bench seat. An open style (use the word "style" loosely) closet type of framework to store hanging clothes and unreachable shelves on top. Staying with someone in our non suite King size bed room was a challenge, at best. Not to take away from the great service, provided by the staff, but I would've opted for the comfort of a bigger room; more than our's provided.